Norazah Mohd Suki
Lu, J., Yu, C.S., Liu, C. and Yao, J.E. (2003), “Technology acceptance model for wireless internet”, Internet
Research: Electronics Networking Applications and Policy, Vol. 13 No. 3, pp. 206-222.
Luarn, P. and Lin, H.H. (2005), “Towards an understanding of the behavioral intention to use mobile banking”,
Computers in Human Behavior, Vol. 21 No. 6, pp. 873-891.
Mallat, N., Rossi, M., Tuunainen, V.K. and Oorni, A. (2006), “The impact of use situation and mobility on the
acceptance of mobile ticketing services”, Proceedings of the 39th Hawaii International Conference on
System Science, USA
March, J.C., and Simon, H.A. (1958). Organizations, New York: Wiley
O’Cass, A. and Grace, D. (2004), “Exploring consumer experiences with a service brand”, Journal of Product
and Brand Management, Vol. 13 No. 4, pp. 257-268.
Olla, P., Patel, N., and Atkinson, C. (2003), "A case study of MM02's MADIC: a framework for creating mobile
internet systems", Internet Research: Electronic Networking and Policy, Vol. 13 No.4, pp. 311-21.
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), “A conceptual model of service quality and its
implications for future research”, Journal of Marketing, Vol. 49 No. 4, pp. 41-50.
Pavlou, P.A. (2003), “Consumer acceptance of electronic commerce: integrating trust and risk with the
technology acceptance model”, International Journal of Electronic Commerce, Vol. 7 No. 3, pp. 101-134.
Pitt, L.F., Watson, R.T. and Kavan, C.B. (1995), “Service quality: a measure of information systems
effectiveness”, MIS Quarterly, Vol. 19 No. 2, pp. 173-187.
Ribbink, D., Van Riel, A.C.R. and Liljander, V. (2004), “Comfort your online customer: quality, trust and
loyalty on the internet”, Managing Service Quality, Vol. 14 No. 6, pp. 446-456.
Ring, P., and Van de Ven, A. (1994), "Developmental processes of cooperative inter-organisational
relationships", Academy Management Review, Vol. 19 pp. 90-119.
Ropers, S. (2001). “New Business Models for the Mobile Revolution”. eAI Journal, February, pp. 53-57.
Siau, K. and Shen, Z. (2003), “Building customer trust in mobile commerce”, Communications of the ACM,
Vol. 46 No. 4, pp. 91-94.
Siau, K., Sheng, H., Nah, F. and Davis, S. (2004), “A qualitative investigation on consumer trust in mobile
commerce”, International Journal of Electronic Business, Vol. 2 No. 3, pp. 283-300.
Simon, S. (2008). Definitions of correlation. Children’s Mercy. Retrieved February 19, 2011, from
http://www.childrens-mercy.org/stats/definitions/correlation.htm
Singh, J. and Sirdeshmukh, D. (2000), “Agency and trust mechanisms in consumer satisfaction and loyalty
judgements”, Journal of the Academy of Marketing Science, Vol. 28 No. 1, pp. 150-167.
Siwicki, B. (2011). Dover Saddlery trots into mobile commerce. Retrieved August 16, 2011, from
http://www.internetretailer.com/2011/02/14/dover-saddlery-trots-mobile-commerce.
Spreng, R.A., MacKenzie, S.B. and Olshavsky, R.W. (1996), “A reexamination of the determinants of consumer
satisfaction”, Journal of Marketing, Vol. 60 No. 3, pp. 15-32.
Steendern, M. (2002), "Business applications of WAP", The Electronic Library, Vol. 20 No.3, pp. 215-223.
Tiwari, R. and Buse, S. (2007), The Mobile Commerce Prospects: A Strategic Analysis of Opportunities in
Banking Sector, Hamburg University Press, Hamburg.
Van Dyke, T.P., Kappelman, L.A. and Prybutok, V.R. (1997), “Measuring information systems service quality:
concerns on the use of the SERVQUAL questionnaire”, MIS Quarterly, Vol. 21 No. 2, pp. 195-208.
Varshney, U., and Vetter, R. (2001). “A Framework for the Emerging Mobile Commerce Applications”,
Proceedings of the 34th Hawaii International Conference on System Sciences (HICSS-34), January 3-6,
2001, Maui, Hawaii. Los Alamitos, CA: IEEE Computer Society Press.
Varshney, U., Vetter, R.J., and Kalakota, R. (2000). Mobile Commerce: A New Frontier, Computer, Vol. 33,
No. 10 (October), pp. 32-38.
Venkatesh, V. and Davis, F.D. (2000), “A theoretical extension of the technology acceptance model: four
longitudinal field studies”, Management Science, Vol. 46 No. 2, pp. 186-204.
Venkatesh, V., Ramesh, V. and Massey, A.P. (2003), “Understanding usability in mobile commerce”,
Communications of the ACM, Vol. 46 No. 12, pp. 53-56.
Vrechopoulos, A.P., O’Keefe, R.M., Doukidis, G.I. and Siomkos, G.J. (2004), “Virtual store layout: an
experimental comparison in the context of grocery retail”, Journal of Retailing, Vol. 80 No. 1, pp. 13-22
Wang, S. and Barnes, S. (2007), “Exploring the acceptance of mobile auctions in China”, Proceedings of the
Sixth International Conference on the Management of Mobile Business, Toronto, Canada.