Implementation
Roadmap
Information Blocking Rule and
What You Need to Know In 2020
R
elease of Information
Record Request Options
Please see below alternative workflow
options available at AltaMed
Alternative Workflows
The COVID-19 pandemic has required that workflows for ROI be adjusted to support business continuity of
Protected Health Information (PHI) disclosure management. Please see below alternative options that enable patients
and health care providers to continue submitting record requests and ensure proper disclosure of PHI.
Virtual/Electronic Options
Fax:
Providers and patients can fax request to our centralized
ROI fax #323-201-3212
Email:
Providers and patients can email requests to:
Phone:
Providers and patients can call and make a requests to:
1-888-499-9303
MyAltaMed Patient Portal:
Patient portals allows a patient to view health information and test
results. Information not directly available on the portal the patient
can request and/or download information provided by our Release
of Information department. Request an activation code:
Online: www.MyAltaMed.net or By phone: (844) 498-3446
DocuSign:
Platform that enable patients who do not
have a MyAltamed patient portal account and
who are unable to come to the clinic to
complete an authorization form to request
medical records electronically by using a
power form to signed remotely. Please
contact HIM at: [email protected]
Onsite Options
Clinic Walk In
The patient can complete the electronic authorization form
at the clinic and completed requests can also then be picked
up at the clinic location within 15 days upon completion.
Urgent requests are immediately provided to patient.
Mail
Providers and patients can mail requests to our centralized
HIM location: AltaMed Health Services
Attention: Health Information Management
2035 Camfield Avenue
Commerce, CA 90040
