Electrical Product Care

FEB24
Electrical Product Care
About Argos Electrical ProductCare










This insurance policy is designed to meet the demands and needs of those who wish to insure
their electronic products, household goods and/or mobile phones against accidental damage
and (if relevant) breakdown.
Your statutory rights







Other providers


When can I buy a policy?



When does the policy start?


When does the policy end?



Cancellation rights



Meeting the obligations under your policy




Compare online


Looking after your new product




What’s covered:
Accidental damage cover, including water damage

Breakdown cover 

Unlimited repairs 


Replacement or vouchers 

If we replace your product 
Worldwide cover
Help and support 7 days a week 
What’s not covered:







The Insurance Product Information Document at the back of this leaet
includes details of what is and isn’t covered. Please read it carefully
before making a purchase.
Electrical Product Care pricing tables
Argos Electrical Product Care

Product description Cost of product Price
Audio Systems*
 
 
 
 
Gaming Equipment
 
Headphones*
 


 
 
iPad*
 
 
 
 
 
 


iPod*
 
 
 
 
Laptop*
 
 
 
 
 
 
 
 
 
 
 
Up to 2 years’ cover, includes 1year manufacturer’sguarantee
Product description Cost of product Price
Spas
 
 
 
Tablet*
 
 
 
 
 
 
 
 
TV*
 
 
 
 
 
 
 
 
 
Wearable Tech*
 


 
 
Good news! You can collect Nectar points
when you buy Electrical Product Care.
Example:




Product description Cost of product Price
Camcorder*
 
 
 
 
 
Camera*
 
 
 
 
 
Cooker
 
 
 
 
 
 
Cooker Hood
 
 
Dehumidifier/ Fans
 
 
Desktop
 
 
 
 
 
 
 
 
 
Dishwasher
 
 
 
DVD Player/
Recorder
 
 
 
E-book Reader*
 
 
 
Electric Fire  
Electric Tool  
Product description Cost of product Price
Electronic Ignition
Barbecue
 
 
Food Preparation
 
 
 
Freezer
 
 
 
Fridge
 
 
 
Fridge Freezer
 
 
 
 
 
Gaming Chair
 
 
Hob
 
 
Home Theatre
 
 
 
In Car
Entertainment
 
 
 
 
 
 
Iron
 
 
Lawnmower  
Microwave
 
 
Monitor
 
 
 
Musical Instrument  
Oven and Hob
 
 
Up to 3 years’ cover, includes 1 year manufacturer’s guarantee
Up to 3 years’ cover, includes 1year manufacturer’sguarantee (cont)
Product description Cost of product Price
Personal Care  
Portable Video
Games System
 
 
 
Pressure Washer  
Printer/Scanner
 
 
Projectors
 
 
 
Sat Nav/
Road Assistance
 
 
 
Set Top Box
 
 
Sewing Machine  
Shower
 
 
Smart Technology
 
 
Sports Equipment
 
 
 
Labour only - up to 3 years’ cover,
includes 1 year manufacturer’s andextended parts guarantee**
Product description Cost of product Price
Cooker
 
 
 
 
Cooker Hood
 
 
Dishwasher
 
 
 
Freezer
 
 
 
Product description Cost of product Price
Tel/Fax Machine  
Tumble Dryer/
Condenser
 
 
 
 
Vacuum Cleaner
 
 
 
Video Games
Systems
 
 
 
Washer Dryer
 
 
 
Washing Machine
 
 
 
 
 
Product description Cost of product Price
Fridge
 
 
 
Fridge Freezer
 
 
 
 
 
Hob
 
 
Microwave
 
 
Product description Cost of product Price
Audio Systems*
 
 
 
 
Gaming Equipment  
Headphones*
 
 
 
 
Laptop*
 
 
 
 
 
 
 
 
 
 
 
Up to 2 years’ accidental damage cover,
includes 2 year manufacturer’sguarantee
Product description Cost of product Price
Tablet*
 
 
 
 
 
 
 
 
TV*
 
 
 
 
 
 
 
 
 
Wearable Tech*
 
 
 
 
Product description Cost of product Price
Washer Dryer






Washing Machine










Product description Cost of product Price
Oven and Hob
 
 
Tumble Dryer/
Condenser








Vacuum Cleaner






Labour only - up to 3 years’ cover,
includes 1 year manufacturer’s andextended parts guarantee** (cont)
** 

Up to 3 years’ cover, includes 2 year manufacturer’s guarantee
Product description Cost of product Price
Fridge
 
 
 
Fridge Freezer
 
 
 
 
 
Gaming Chair
 
 
Hob
 
 
Home Theatre
 
 
 
Iron
 
 
Lawnmower  
Microwave
 
 
Monitor
 
 
 
Musical Instrument  
Oven and Hob
 
 
Personal Care  
Portable
Video Games
System
 
 
 
Pressure Washer  
Printer/Scanner
 
 
Projectors
 
 
 
Sat Nav/ Road
Assistance
 
 
 
Set Top Box
 
 
Product description Cost of product Price
Camcorder*
 
 
 
 
 
Camera*
 
 
 
 
 
Cooker
 
 
 
 
 
 
Cooker Hood
 
 
Dehumidifier/ Fans
 
 
Desktop
 
 
 
 
 
 
 
 
 
Dishwasher
 
 
 
E-book Reader*
 
 
 
Electric Tool  
Electronic Ignition
Barbecue
 
 
Food Preparation
 
 
 
Freezer
 
 
 
Product description Cost of product Price
Sewing Machine  
Shower
 
 
Smart Technology
 
 
Sports Equipment
 
 
 
Tel/Fax Machine  
Tumble Dryer/
Condenser








Product description Cost of product Price
Vacuum Cleaner
 
 
 
Video Games Systems
 
 
 
Washer Dryer
 
 
 
Washing Machine
 
 
 
 
 
Cost of product Excess Price
  
  

 
  
  
  
  
  
  
  
Mobile phones up to 1 year
accidental damage cover,
includes 1 year manufacturer’s
guarantee
Up to 3 years’ cover, includes 2 year manufacturer’s guarantee (cont)
Up to 5 years’ accidental damage cover,
includes 5 year manufacturer’s guarantee
Product description Cost of product Price
Desktop
 
 
 
 
 
 
 
 
 
Monitor
 
 
 
Product description Cost of product Price
TV*
 
 
 
 
 
 
 
 
 
Vacuum Cleaners
 
 
 
Prices are valid from February 2024 and are
inclusive of all applicable taxes.
We reserve the right to alter the premiums
at our discretion without prior notice.
Purchase price Excess
TV and/or gadget
 
 
 



Product description Cost of product Price
Desktop
 
 
 
 
 
 
 
 
 
Monitor
 
 
 
Up to 3 years’ accidental damage cover,
includes 3 year manufacturer’s guarantee
Product description Cost of product Price
TV*
 
 
 
 
 
 
 
 
 
Vacuum Cleaners
 
 
 
How to claim

www.argosproductcare.co.uk/repairs








For mobile phones:






IMPORTANT:


www.argos.co.uk
Policy terms and conditions





Denitions and interpretation
gadget



IMEI number:



policy:
product(s):



we/us/our:

you/your:




Is this policy for you?



• 

• 
• 

Important conditions



• 

• b


• 


• 



Your responsibilities







What this policy covers





Breakdown (out of guarantee)








Accidental damage






Territorial limits



How to make a claim



Limits of the policy
All claims







Preparing your product for a claim



• 

• 
• 
or
• 






DO NOT











It is strongly recommended you backup and clear your personal
data before you send the product for repair.
DO NOT







Excess (mobile phones costing over £100 or TVs and gadgets
costing over £149.99 only)




• 


• 









Purchase price Excess
TV and/or gadget
 
 
 
Mobile phone
 
 
 
 
 
 
Limits of the policy


 
Repairs





Onsite repairs














Offsite repairs










Replacements
 









2. Remanufactured products:







3. Vouchers:








4. Replaced items: The terms in this section apply where you
have claimed a replacement mobile under breakdown or
accidental damage cover.
 

 

















Product disposal and delivery, installation and other costs
 


 





 



What happens if your product is replaced?














Exclusions


Third party issues
• 

• 

• 

Unauthorised repairs or maintenance
• 

• 
• 

Modications
• 

Other forms of damage or loss
• 



• 

• 
• 

• 

• 


• 










Contents of your product
• 


• 

• 

Accessories and consumables
• 







• 





• 


Claim limitations
• 

Special exclusions
• 


• 


• 

• 

• 

• 
• 
Paying your premium
• 

• 


• 




• 



Duration and renewal of your policy































Your right to cancel
























Our right to cancel your policy or bring it to an end










• 


• 

• 




• 

Customer services details








How to complain











Transferring your policy to a new owner




Changes to these terms and conditions

• 

• 
• 








Data Protection Information







How do we use your data?







Do we share your data?












What happens with international data transfers?





What are your rights?

• 
• 

• 
• 
• 
• 
• 
How long do we keep your data?



Any other questions?









Exclusion of third party rights


Fraudulent activity










• 

• 

• 



• 
• 





• 

• 





Governing law and statutory rights














The Financial Services Compensation Scheme








Access and support
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Other providers
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
When can you buy a policy?
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
Company information
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
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

Attach your
receiptshere
Please attach your receipt to this leaet
and keep it in a safe place. You will
receive a separate policy document
by post but you may need your original
product receipt for any claims under your
manufacturer’s guarantee.

This is a summary of our insurance policy. The full terms, conditions, limitations and exclusions can be found in other documents,
including the terms and conditions.
What is this type of insurance?
Breakdown and accidental damage insurance covering your product, for example, electronic appliances, household goods and/or
mobile phones.
Argos Electrical Product Care Insurance
Insurance Product Information Document
Company: Domestic & General Insurance PLC Product: Argos Electrical Product Care Policy
Registered in England and Wales. Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulatedbytheFinancial
ConductAuthority and the Prudential Regulation Authority. Financial Services Register Number 202111.
Are there any restrictions on cover?
!
you must be at least 18 years old and resident in the UK
!
your product must be in good working order and less than 45
days old when this policy starts
!
your product must have been bought from Argos
!
mobile phones must be pay-as-you-go or SIM free with an
original retail price of £50 and over
!
mobile phones must be registered at your address in the UK
What is insured?
✔
protection of your product from accidental damage
(including water damage)
✔
breakdown cover after the end of the manufacturer’s
guarantee period (provided the policy remains in force)
✔
unlimited repairs on your product (including call-outs, parts
and labour), an excess may apply
✔
a replacement product (for example where we cannot repair
it or we decide that it is uneconomical for us to repair your
product) and the cost of delivering your replacement product
✔
vouchers to the value of a replacement product (if we cannot
reasonably arrange a replacement)
What is not insured?
✘
loss, cosmetic damage, theft, neglect or deliberate damage
✘
costs arising from not being able to use your product or
damage to other property
✘
costs for replacing any accessories, installation and disposal
✘
for TVs and gadgets over £149.99, an excess of £25 or £50,
depending on the price range of the product
✘
for mobile phones over £100, an excess of £10, £25, £50, £75
or £100, depending on the price range of the product
Where am I covered?
✔
your product is covered under this policy while it is situated anywhere in the world; however any repairs or replacement under this policy will only
be carried out within the UK
What are my obligations?
• to give us true, factual and not misleading information
• to install (if appropriate), maintain and use the product in a private home, for non-commercial purposes and to follow the manufacturer’s instructions
• for mobile phones over £100 and for TVs and gadgets over £149.99, to pay an excess for each claim
• to ensure your appliance meets relevant safety standards and is safe to work on
How do I cancel the contract?
If you have paid in advance (or been provided the policy at no charge) and wish to cancel during the rst 45 days, return to the store with your
documentation and receipt or call Argos on 0345 640 2020 (calls cost the basic rate per minute plus your phone company’s access charge). Otherwise,
Call us on 0333 000 9737; write to us at Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP; or
download a cancellation form from www.domesticandgeneral.com and send it to us by post. You will need to provide your documentation, receipt and
contact details.
When and how do I pay?
You need to pay the total premium in one full payment before the policy starts, unless the policy has been provided to you at no charge.
When does the cover start and end?
Cover starts (i) on the purchase date of your product; or (ii) if your product is a large item and Argos deliver it directly themselves, on the scheduled
delivery date of your product; or (iii) if later, on the purchase date of the policy. Cover lasts for 1 to 5 years depending on your product and its
manufacturers guarantee (unless ended in accordance with our terms and conditions). The duration of cover will be conrmed on your receipt
or certicate of insurance. If you cancel within the 45 day cooling o period you will receive a full refund of any premium paid. If you receive a
remanufactured product for a breakdown or a accidental damage claim, your policy will continue. In all other cases if we give you a replacement or
vouchers for a replacement the policy will end immediately and no premium will be refunded.
ARG_A5PSEPCIPW_0224_46