TVS-x72XT
TVS-472XT
TVS-672XT
TVS-872XT
User Guide
Document version: 8
23/05/2024
Contents
1. Important Information
Safety information..........................................................................................................................................3
2. Product Overview
About the TVS-x72XT...................................................................................................................................... 6
Hardware Specications................................................................................................................................ 6
Package Contents.........................................................................................................................................11
Components..................................................................................................................................................12
Front Panel................................................................................................................................................12
Rear Panel.................................................................................................................................................14
System Board........................................................................................................................................... 17
Drive Numbering..................................................................................................................................... 18
Installation Requirements........................................................................................................................... 19
Setting Up the NAS....................................................................................................................................... 19
3. Installation and Conguration
Hardware Installation...................................................................................................................................21
Drive Installation......................................................................................................................................21
Expansion Card Installation....................................................................................................................31
Replacing Memory Modules...................................................................................................................39
QTS Installation.............................................................................................................................................42
Installing QTS Using Qnder Pro........................................................................................................... 44
Installing QTS Using the Cloud Key....................................................................................................... 46
Installing QTS Using an HDMI Connection........................................................................................... 49
4. Basic Operations
Power Button................................................................................................................................................ 52
Reset Button..................................................................................................................................................52
USB One Touch Copy Button.......................................................................................................................53
LCD Panel.......................................................................................................................................................53
Viewing TCP/IP Settings.......................................................................................................................... 53
Conguring TCP/IP Settings................................................................................................................... 54
Viewing Drive Information......................................................................................................................54
Viewing Volume Information..................................................................................................................55
Viewing System Information.................................................................................................................. 55
Powering O the NAS..............................................................................................................................56
Restarting the NAS...................................................................................................................................56
Changing the LCD Password.................................................................................................................. 56
LCD Error Messages.................................................................................................................................57
LEDs................................................................................................................................................................58
Audio Alert.....................................................................................................................................................59
5. NAS Migration
NAS Migration Requirements......................................................................................................................61
TVS-x72XT User Guide
1
Status and Setting Changes after NAS Migration.....................................................................................61
Migrating a NAS............................................................................................................................................63
Migrating NAS Data Using HBS 3................................................................................................................63
Preparing the Destination NAS.............................................................................................................. 63
Creating a One-Way Sync Job................................................................................................................. 64
Importing Local Users or Group Settings to the Destination NAS.....................................................66
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS....................................................................... 68
Hot-swapping Failed Drives.........................................................................................................................68
Support and Other Resources.....................................................................................................................69
7. Glossary
CloudKey........................................................................................................................................................70
CloudLink.......................................................................................................................................................70
myQNAPcloud...............................................................................................................................................70
myQNAPcloud ID.......................................................................................................................................... 70
Qnder Pro....................................................................................................................................................70
QTS................................................................................................................................................................. 70
8. Notices
Limited warranty...........................................................................................................................................71
Disclaimer......................................................................................................................................................71
Copyright and trademarks.......................................................................................................................... 71
GNU General Public License........................................................................................................................72
CE notice........................................................................................................................................................ 81
UKCA notice...................................................................................................................................................81
FCC notice......................................................................................................................................................81
VCCI notice.....................................................................................................................................................82
BSMI notice....................................................................................................................................................82
SJ/T 11364-2006.............................................................................................................................................83
2
1. Important Information
Original Packaging
Please keep the original packaging and packaging materials. If you want to return the product or send
it for repairs, please use the original packaging to avoid damage.
QNAP reserves the right not to provide a refund or warranty service for products that are damaged
due to improper packaging.
Hardware Defects
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-authorized service
center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on
the product by you or an unauthorized third party invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized modications and
installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Safety information
The following instructions help ensure personal safety and environmental safety. Read these
instructions carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the
use of a tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety
precautions, and installation and maintenance procedures should have physical access to the
device.
⚠
WARNING
To avoid potential injury or damage to components, ensure that the drives and
other internal system components have cooled before touching them.
Observe electrostatic discharge (ESD) procedures to avoid potential injury or
damage to components.
TVS-x72XT User Guide
Important Information 3
Power
⚠ WARNING
To reduce the risk of re or electric shock, ensure that you only connect the
power cord to a properly grounded electrical outlet.
To avoid serious injuries, a trained service technician must disconnect all PSU
cords from the device before installing or replacing system components.
Moving Parts
⚠ WARNING
Moving fan blades: Keep your body parts away from any moving fan blades
while the device is connected to a power source.
Moving components: Keep your body parts away from any other moving
components.
The device is not suitable for use in locations where children are likely to be
present.
System Battery
⚠
WARNING
INGESTION HAZARD
• This product may contain a button battery.
• Keep batteries out of reach of children.
• If swallowed, a lithium button battery can cause severe or fatal injuries
within 2 hours.
• If you think batteries may have been swallowed or placed inside any part of
the body, seek immediate medical attention.
• To avoid potential battery explosion, causing injury or damage to components, ensure that you
replace the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the
battery manufacturer.
TVS-x72XT User Guide
Important Information 4
• Even used batteries may cause severe injury or death.
• Call a local poison control center for treatment information.
• For information on the type and voltage of the button battery in your device, please see the
hardware specication table.
• Non-rechargeable batteries are not to be recharged.
• Do not force discharge, recharge, disassemble, heat, or incinerate. Doing so may result in injury
due to venting, leakage, or explosion resulting in chemical burns.
• Ensure the batteries are installed correctly according to polarity (+ and -).
• Do not mix old and new batteries, or dierent brands or types of batteries, such as alkaline,
carbon-zinc, or rechargeable batteries.
• Remove and immediately recycle or dispose of batteries from equipment not used for an
extended period of time according to local regulations.
• Always completely secure the battery compartment. If the battery compartment does not close
securely, stop using the product, remove the batteries, and keep them away from children.
TVS-x72XT User Guide
Important Information 5
2. Product Overview
This chapter provides basic information about the QNAP TVS-x72XT NAS.
About the TVS-x72XT
The TVS-x72XT is a high-performance NAS powered by an Intel® processor and supports up to 16
GB of DDR4 memory. It features an HDMI port for external displays and a USB One Touch Copy port
for quick and convenient backup and data transfer. In addition to its three network ports (two 1GbE
and one 10GbE), the TVS-x72XT is equipped with two Thunderbolt™ 3 ports (through its PCIe 3.0 x16
slot) that provide a wide range of possibilities, including extra data management capabilities and
additional multimedia support.
Hardware Specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized modications
and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N CPU Pre-installed memory
TVS-472XT-PT-4G Intel® Pentium® Series 4 GB RAM: 2 x 2 GB SODIMM DDR4
TVS-472XT-i3-4G Intel® Core™ i3 Series 4 GB RAM: 2 x 2 GB SODIMM DDR4
TVS-472XT-i5-4G Intel® Core™ i5 Series 4 GB RAM: 2 x 2 GB SODIMM DDR4
TVS-672XT-i3-8G Intel® Core™ i3 Series 8 GB RAM: 2 x 4 GB SODIMM DDR4
TVS-672XT-i5-8G Intel® Core™ i5 Series 8 GB RAM: 2 x 4 GB SODIMM DDR4
TVS-872XT-i3-8G Intel® Core™ i3 Series 8 GB RAM: 2 x 8 GB SODIMM DDR4
TVS-872XT-i5-16G Intel® Core™ i5 Series 16 GB RAM: 2 x 4 GB SODIMM DDR4
TVS-872XT-i7-16G Intel® Core™ i7 Series 16 GB RAM: 2 x 8 GB SODIMM DDR4
Component TVS-472XT TVS-672XT TVS-872XT
Ordering Information
TVS-x72XT User Guide
Product Overview 6
Component TVS-472XT TVS-672XT TVS-872XT
Ordering P/N • TVS-472XT-PT-4G
• TVS-472XT-i3-4G
• TVS-472XT-i5-4G
• TVS-672XT-i3-8G
• TVS-672XT-i5-8G
• TVS-872XT-i3-8G
• TVS-872XT-i5-16G
• TVS-872XT-i7-16G
Processor
Architecture x86 64-bit
Encryption
engine
AES-NI
Graphics Embedded Intel® UHD
610 graphics processor
Embedded Intel® UHD 630 graphics processor
Memory
Memory slots 2 x SODIMM DDR4
Important
• Use only QNAP memory modules to maintain system performance
and stability. For NAS devices with more than one memory slot, use
QNAP modules with identical specications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Maximum
memory
64 GB RAM: 2 x 32 GB
Flash memory 4 GB USB DOM
Storage
Drive bays 4 x 3.5-inch SATA 6
Gbps
6 x 3.5-inch SATA 6
Gbps
8 x 3.5-inch SATA 6
Gbps
Drive compati‐
bility
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
M.2 SSD slots 2 x PCIe 3.0 x2
TVS-x72XT User Guide
Product Overview 7
Component TVS-472XT TVS-672XT TVS-872XT
M.2 SSD form
factor
2280
SSD cache
acceleration
support
• 3.5-inch drive bays:
1 to 4
• 3.5-inch drive bays:
1 to 6
• 3.5-inch drive bays:
1 to 8
• M.2 SSD slots: 1 to 2
• M.2 SSD slots on an M.2 SSD expansion card
Hot-swapping The device supports hot-swapping drives except for the following:
• M.2 SSDs
• SSD cache drives
• M.2 SSD slots on an M.2 SSD expansion card
Network
10 Gigabit
network
interface
1 x 10 GbE RJ45
Gigabit network
interface
2 x GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots • 1 x PCIe 3.0 x16
• 1 x PCIe 3.0 x4
Note
A Thunderbolt™ 3 expansion card is preinstalled in the PCIe 3.0 x16 slot.
For the list of compatible drive models and expansion cards, go to
https://www.qnap.com/compatibility.
Thunderbolt™
ports
2 x Thunderbolt™ 3 (preinstalled expansion card)
TVS-x72XT User Guide
Product Overview 8
Component TVS-472XT TVS-672XT TVS-872XT
USB ports Front:
• 1 x USB 3.1 Gen 2 (10Gbps) Type-A
Note
This USB port supports One Touch Copy.
Rear:
• 1 x USB 3.1 Gen 2 (10Gbps) Type-A
• 1 x USB 3.0 Type-A
• 2 x USB 3.1 Gen 2 (10Gbps) Type-C
HDMI ports 1 x HDMI 2.0 (up to 3840 x 2160 resolution at 60 Hz)
Interface
Display panel Monochrome backlit LCD display
Buttons • Power
• Reset
• USB One Touch Copy
IR sensor 1
Note
The TVS-x72XT supports the QNAP RM-IR004 IR remote control.
Dimensions
Form factor Tower
Dimensions (H
x W x D)
188.2 x 199.3 x 279.6
mm
(7.41 x 7.85 x 11.01 in)
188.2 x 264.3 x 279.6
mm
(7.41 x 10.40 x 11.01 in)
188.2 x 329.3 x 279.6
mm
(7.41 x 12.96 x 11.01 in)
Net weight 5.4 kg (11.9 lbs) 6.5 kg (14.3 lbs) 7.0 kg (15.5 lbs)
Others
Power supply
unit
1 x 250W, 100-240V AC, 50/60 Hz
TVS-x72XT User Guide
Product Overview 9
Component TVS-472XT TVS-672XT TVS-872XT
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential battery explosion, causing injury or damage to
components, ensure that you replace the existing battery with a battery
of the same type.
Sound level 28.1 dB(A) 23.8 dB(A) 24.2 dB(A)
Note
The sound level was tested at a bystander position, which is within
one meter of the NAS. The test NAS operated at low speed with the
maximum number of drives installed.
Fans • System: 1 x 12 cm,
12V DC smart fan
• CPU: 2 x 6 cm
blower fans
• System: 2 x 9.2 cm,
12V DC smart fans
• CPU: 2 x 6 cm
blower fans
• System: 2 x 12 cm,
12V DC smart fans
• CPU: 2 x 6 cm
blower fans
Warning
To avoid potential injury or damage to components, do not touch the
fans while the NAS is connected to a power source.
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
Relative
humidity
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
TVS-x72XT User Guide
Product Overview 10
Package Contents
Item Quantity
TVS-x72XT NAS 1
Power cord 1
Ethernet cables 3:
• 2 x 1 GbE (Cat5e)
• 1 x 10 GbE (Cat6a)
Screws for 3.5-inch drives • TVS-472XT: 12
• TVS-672XT: 18
• TVS-872XT: 24
Screws for 2.5-inch drives • TVS-472XT: 12
• TVS-672XT: 18
• TVS-872XT: 24
Heatsinks for M.2 SSDs 2
Quick Installation Guide (QIG) 1
TVS-x72XT User Guide
Product Overview 11
Components
Front Panel
TVS-472XT
TVS-672XT
TVS-x72XT User Guide
Product Overview 12
TVS-872XT
No. Component No. Component
1 LCD panel 7 USB One Touch Copy button
2 LCD enter button 8 IR sensor
3 LCD select button 9 M.2 SSD LEDs
4 Drive LEDs 10 USB LED
5 Power button 11 LAN LED
6 USB 3.1 Gen 2 One Touch Copy Type-A
port
12 Status LED
TVS-x72XT User Guide
Product Overview 13
Rear Panel
TVS-472XT
No. Component No. Component
1 Power input 7 10 Gigabit Ethernet port (RJ45)
2 System fan 8 Kensington security slot
3 Gigabit Ethernet ports (RJ45) 9 HDMI 2.0 port
4 USB 3.1 Gen 2 Type-A port 10 PCIe low-prole cover
5 USB 3.1 Gen 2 Type-C ports 11 Reset button
6 USB 3.0 Type-A port 12 Thunderbolt™ 3 ports
TVS-x72XT User Guide
Product Overview 14
TVS-672XT
No. Component No. Component
1 Power input 8 USB 3.0 Type-A port
2 System fan 9 10 Gigabit Ethernet port (RJ45)
3 System fan 10 HDMI 2.0 port
4 Kensington security slot 11 PCIe full-height cover
5 Gigabit Ethernet ports (RJ45) 12 Reset button
6 USB 3.1 Gen 2 Type-A port 13 Thunderbolt™ 3 ports
7 USB 3.1 Gen 2 Type-C ports - -
TVS-x72XT User Guide
Product Overview 15
TVS-872XT
No. Component No. Component
1 Kensington security slot 8 USB 3.0 Type-A port
2 Power input 9 10 Gigabit Ethernet port (RJ45)
3 System fan 10 HDMI 2.0 port
4 System fan 11 PCIe full-height cover
5 Gigabit Ethernet ports (RJ45) 12 Reset button
6 USB 3.1 Gen 2 Type-A port 13 Thunderbolt™ 3 ports
7 USB 3.1 Gen 2 Type-C ports - -
TVS-x72XT User Guide
Product Overview 16
System Board
Note
This image does not show the chassis.
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x16)
Note
A Thunderbolt™ 3 expansion card
is preinstalled in this slot.
4 M.2 SSD slot 2
2 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 1
3 M.2 SSD slot 1 6 Memory slot 2
TVS-x72XT User Guide
Product Overview 17
Drive Numbering
TVS-472XT
TVS-672XT
TVS-x72XT User Guide
Product Overview 18
TVS-872XT
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids, or
chemicals
Hardware and
peripherals
• Storage drives
For details on compatible drives, go to https://www.qnap.com/compati‐
bility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
TVS-x72XT User Guide
Product Overview 19
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
• Installing 3.5-inch Drives on 3.5-inch Trays
• Installing 2.5-inch Drives on 3.5-inch Trays
• Installing M.2 Solid-state Drives
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
TVS-x72XT User Guide
Product Overview 20
3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives and expansion cards and replacing memory
modules.
Drive Installation
The TVS-x72XT is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2
solid-state drives.
Installing 3.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the drive tray.
a. Slide the lock down.
b. Pull the handle to release the tray.
c. Pull the tray out.
TVS-x72XT User Guide
Installation and Conguration 21
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the tray.
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the
holes on the sides of the tray.
c. Attach the fastening panels.
TVS-x72XT User Guide
Installation and Conguration 22
d. Optional: Attach the screws to further secure the drive.
Important
QNAP recommends attaching the screws to the drive trays when transporting the
NAS.
4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Slide the lock up.
5. Power on the NAS.
TVS-x72XT User Guide
Installation and Conguration 23
Installing 2.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the drive tray.
a. Slide the lock down.
b. Pull the handle to release the tray.
c. Pull the tray out.
TVS-x72XT User Guide
Installation and Conguration 24
3. Install a drive on the tray.
a. Remove the right fastening panel from the tray.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the
holes on the bottom of the tray.
c. Attach the screws.
4. Load the tray into the drive bay.
a. Insert the tray into the bay.
TVS-x72XT User Guide
Installation and Conguration 25
b. Push the handle.
c. Slide the lock up.
5. Power on the NAS.
Installing M.2 Solid-state Drives
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
TVS-x72XT User Guide
Installation and Conguration 26
Note
• The TVS-x72XT has two M.2 SSD slots. For a list of compatible M.2 SSDs, go to https://
www.qnap.com/compatibility.
• QNAP recommends installing heatsinks on M.2 SSD controllers to enhance cooling
eciency and ensure consistent performance.
• Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and
shape.
1. Power o the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
b. Slide the cover back.
c. Lift the cover until it is completely detached from the chassis.
5. Position the NAS on its right side.
6. Install a heatsink on the M.2 SSD controller.
a. Locate the controller on the M.2 SSD.
Note
The location of the controller varies depending on the model and manufacturer of the
M.2 SSD.
For details, refer to the documentation or contact the manufacturer.
TVS-x72XT User Guide
Installation and Conguration 27
b. Remove the protective lm from the bottom of the heatsink.
c. Install the heatsink on the controller.
TVS-x72XT User Guide
Installation and Conguration 28
7. Install the M.2 SSD.
a. Pull out the pushpin.
b. Insert the M.2 SSD.
TVS-x72XT User Guide
Installation and Conguration 29
c. Insert the pushpin to secure the drive.
8. Place the NAS in its normal upright position.
9. Attach the case cover.
a. Slide the cover down until it is completely connected to the chassis.
b. Slide the cover forward.
c. Attach the screws to the back of the NAS.
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the NAS.
TVS-x72XT User Guide
Installation and Conguration 30
Expansion Card Installation
The TVS-x72XT supports selected expansion cards, some of which require QNAP PCIe brackets.
QNAP-branded expansion cards purchased from the company website are shipped with the brackets
necessary to t all QNAP NAS models.
For details on supported expansion cards and brackets, go to http://www.qnap.com/compatibility.
Installing Expansion Cards on the TVS-472XT
Note
This process applies only to the TVS-472XT. For details on the TVS-672XT or TVS-872XT, see
Installing Expansion Cards on the TVS-672XT and TVS-872XT.
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specic model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specic component or device model on the list.
f. Optional: Click the corresponding Note icon to view more information.
2. Power o the NAS.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
TVS-x72XT User Guide
Installation and Conguration 31
5. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
b. Slide the cover back.
c. Lift the cover until it is completely detached from the chassis.
6. Remove the power supply unit.
Warning
To avoid potential injury or damage to components, ensure that the drives and other
internal system components have cooled before touching them.
a. Disconnect the power supply cables.
b. Remove the screws that secure the unit to the chassis.
TVS-x72XT User Guide
Installation and Conguration 32
c. Remove the unit from the chassis.
7. Remove the PCIe slot cover.
a. Remove the screw that secures the cover to the chassis.
b. Pull the cover away from the slot.
8. Install the expansion card.
a. Hold the edges of the expansion card and carefully insert it into the slot.
TVS-x72XT User Guide
Installation and Conguration 33
b. Attach the screw.
9. Install the power supply unit.
a. Install the unit on the chassis.
TVS-x72XT User Guide
Installation and Conguration 34
b. Attach the screws that secure the unit to the chassis.
c. Connect the power supply cables.
10. Attach the case cover.
a. Slide the cover down until it is completely connected to the chassis.
b. Slide the cover forward.
c. Attach the screws to the back of the NAS.
11. Connect all cables and external attachments.
12. Connect the power cord to the electrical outlet.
13. Power on the NAS.
TVS-x72XT User Guide
Installation and Conguration 35
Installing Expansion Cards on the TVS-672XT and TVS-872XT
Note
This process applies only to the TVS-672XT and TVS-872XT. For details on the TVS-472XT, see
Installing Expansion Cards on the TVS-472XT.
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specic model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specic component or device model on the list.
f. Optional: Click the corresponding Note icon to view more information.
2. Power o the NAS.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
5. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
b. Slide the cover back.
TVS-x72XT User Guide
Installation and Conguration 36
c. Lift the cover until it is completely detached from the chassis.
6. Remove the PCIe slot cover.
a. Remove the screw that secures the cover to the chassis.
b. Pull the cover away from the slot.
7. Install the expansion card.
a. Hold the edges of the expansion card and carefully insert it into the slot.
TVS-x72XT User Guide
Installation and Conguration 37
b. Attach the screw.
8. Attach the case cover.
a. Slide the cover down until it is completely connected to the chassis.
b. Slide the cover forward.
c. Attach the screws to the back of the NAS.
9. Connect all cables and external attachments.
10. Connect the power cord to the electrical outlet.
11. Power on the NAS.
TVS-x72XT User Guide
Installation and Conguration 38
Replacing Memory Modules
The TVS-x72XT has two memory slots. You can increase the memory capacity of the NAS by upgrading
the memory modules. When using two modules, use only QNAP modules of the same type and
capacity to maintain system performance and stability. You can purchase QNAP memory modules
from authorized resellers.
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove each drive tray from the NAS.
a. Slide the lock down.
b. Pull the tray handle outward.
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Installation and Conguration 39
c. Pull the tray out.
5. Position the NAS on its right side.
6. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
b. Verify that the module has tilted upward and is completely released from the slot.
Attempting to remove a module that is not completely released may damage the module
and the motherboard.
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Installation and Conguration 40
c. Hold the edges of the module and carefully pull it out of the slot.
Warning
Attempting to remove a module that is not completely released may damage the
module and the motherboard.
7. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module.
c. Verify that the metal connectors are fully inserted.
d. Carefully press down on the module until the retention clips lock the module into place.
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Installation and Conguration 41
8. Place the NAS in its normal upright position.
9. Load each drive tray back into the NAS.
a. Slide the tray into the drive bay.
b. Push the handle.
c. Slide the lock up.
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the NAS.
13. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information.
c. Check the value for Total memory.
QTS Installation
The TVS-x72XT uses the QNAP QTS operating system. You can install QTS using any of the following
methods.
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Installation and Conguration 42
Method Description Requirements
Qnder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qnder Pro.
• Complete the steps in the Smart Instal‐
lation Guide wizard.
For details, see Installing QTS Using Qnder
Pro.
• Computer
• Network cable
• Qnder Pro installer
Cloud installation If the NAS is connected to the internet, you
can do the following:
• Scan the QR code on the NAS.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart Instal‐
lation Guide wizard.
For details, see Installing QTS Using the Cloud
Key.
• Computer or mobile
device
• Network cable
• myQNAPcloud
account
• Cloud Key
Local installation If the NAS supports HDMI output, you can do
the following:
• Connect the NAS to the required
hardware.
• Complete the steps in the Smart Instal‐
lation Guide wizard.
For details, see Installing QTS Using an HDMI
Connection.
• Monitor
• HDMI cable
• USB keyboard or
Remote control (not
available on all
models)
You can also install the QNAP QuTS hero operating system. If your NAS is connected to the internet,
the option to install QuTS hero will appear in the Smart Installation Guide wizard using any of
the methods in the table. You can also manually download the QuTS hero rmware from https://
download.qnap.com.
Warning
QuTS hero and QTS use dierent le systems. Switching operating systems will reset the
NAS and delete all data.
TVS-x72XT User Guide
Installation and Conguration 43
Installing QTS Using Qnder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qnder Pro on a computer that is connected to the same local area network.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
4. Click Next.
The QNAP Warranty Service page opens in the default web browser.
5. Click Check warranty.
The QNAP Warranty Service window opens in a new web page.
Important
You can check your device warranty policy or purchase an extended warranty plan at QNAP
Warranty Service.
6. Close the warranty page.
The Smart Installation Guide opens in the default web browser.
7. Click Next.
The Enter the NAS name and administrator’s password screen appears.
8. Specify the following information.
• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to
z), numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese,
Japanese, Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*),
equal sign (=), plus sign (+), square brackets ([ ]), slash (\), vertical bar (|), semicolon (;),
colon (:), apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign
(>), backslash (/), question mark (?), percent sign (%)
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Installation and Conguration 44
• Password: Specify an administrator password with 1 to 64 characters. The password
supports all ASCII characters.
• Conrm Password: Enter the new administrator password again.
9. Click Next.
The Set the date and time screen appears.
10. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
Methods User Actions
Synchronize with
computer or device time
Select Same as the computer/device time
The NAS time will be the same as your computer or device used
to congure the time.
Enter manually a. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the congured
time.
Synchronize with an
Internet time server
automatically
Click Synchronize with an Internet time server automat‐
ically.
The NAS time will be the same as the NTP server.
11. Click Next.
The Congure the network settings screen appears.
12. Congure the network settings using any of the following methods.
Methods User Actions
Obtain an IP
address automat‐
ically (DHCP)
Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the IP address
settings.
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Installation and Conguration 45
Methods User Actions
Use static IP
address
a. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
• Secondary DNS server
13. Click Next.
The Thunderbolt Connection page appears.
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
14. Click Next.
The Summary screen appears.
15. Review the settings.
16. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
17. Click Conrm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
TVS-x72XT User Guide
Installation and Conguration 46
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to your respective region's site to download QTS:
• China: https://install.qnap.com.cn
• Global: https://install.qnap.com
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key
on the NAS.
The installation wizard opens in the default web browser
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be
disabled on your NAS after initialization. You can enable it by connecting to QTS
through LAN and then installing myQNAPcloud Link.
7. Click Next.
The QNAP Warranty Service page opens in the default web browser.
8. Click Check warranty.
The QNAP Warranty Service window opens in a new web page.
Important
You can check your device warranty policy or purchase an extended warranty plan at QNAP
Warranty Service.
9. Close the warranty page.
The Smart Installation Guide opens in the default web browser.
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Installation and Conguration 47
10. Specify the following information.
• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to
z), numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese,
Japanese, Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*),
equal sign (=), plus sign (+), square brackets ([ ]), slash (\), vertical bar (|), semicolon (;),
colon (:), apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign
(>), backslash (/), question mark (?), percent sign (%), or "admin".
• Password: Specify an administrator password with 1 to 64 characters. The password
supports all ASCII characters.
• Conrm Password: Enter the new administrator password again.
11. Click Next.
The Set the date and time screen appears.
12. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
Methods User Actions
Synchronize with
computer or device time
Select Same as the computer/device time
The NAS time will be the same as your computer or device used
to congure the time.
Enter manually a. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the congured
time.
Synchronize with an
Internet time server
automatically
Click Synchronize with an Internet time server automat‐
ically.
The NAS time will be the same as the NTP server.
13. Click Next.
The Congure the network settings screen appears.
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Installation and Conguration 48
14. Congure the network settings using any of the following methods.
Methods User Actions
Obtain an IP
address automat‐
ically (DHCP)
Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the IP address
settings.
Use static IP
address
a. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
• Secondary DNS server
15. Click Next.
The Thunderbolt Connection page appears.
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
16. Click Next.
The Summary screen appears.
17. Review the settings.
18. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
19. Click Conrm.
QTS is installed.
Installing QTS Using an HDMI Connection
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
TVS-x72XT User Guide
Installation and Conguration 49
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Connect an HDMI display to the NAS.
2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all
models).
3. Power on the NAS.
The Welcome screen of the Smart Installation Guide appears.
4. Select Start Smart Installation Guide.
The Enter the NAS name and administrator’s password screen appears.
5. Specify the following information:
• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to
z), numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese,
Japanese, Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*),
equal sign (=), plus sign (+), square brackets ([ ]), slash (\), vertical bar (|), semicolon (;),
colon (:), apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign
(>), backslash (/), question mark (?), percent sign (%)
• Password: Specify an administrator password with 1 to 64 characters. The password
supports all ASCII characters.
• Conrm Password: Enter the new administrator password again.
6. Click Next.
The Thunderbolt Connection page appears.
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
7. Click Next.
The Summary screen appears.
8. Review the settings.
9. Click Next.
The Conrm screen appears.
Warning
Clicking Next deletes all data on the drive before installing QTS.
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Installation and Conguration 50
10. Click Next.
QTS is installed.
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4. Basic Operations
This chapter describes basic NAS operations.
Power Button
Operation User Action Result
Power on Press the button once. The NAS powers on.
Power o Press and hold the button for
1.5 seconds.
The NAS powers o.
Force power o Press and hold the button for 5
seconds.
The NAS shuts down.
Important
Use this method only when the NAS
is unresponsive.
Reset Button
Operation User Action Result
Basic
system
reset
Press and hold
the button for 3
seconds.
The following settings are reset to default:
• The admin account is automatically enabled.
• System administrator password: For details on the default
password, see this FAQ.
• TCP/IP conguration:
• Obtain IP address settings automatically via DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models only),
the port trunking mode is reset to “Active Backup
(Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
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Operation User Action Result
Advanced
system
reset
Press and hold
the button for
15 seconds.
The default factory settings are restored.
To retrieve old data after an advanced system reset, recreate
the previous folder structure on the NAS.
USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or
from the NAS to a USB device.
This feature supports incremental backups. The NAS only copies les that were modied or added
after the last backup.
LCD Panel
The LCD panel allows you to perform the following operations:
• Restart and power o the NAS
• Congure or change the LCD panel password
• View and congure network settings
• View information on the system, physical disks, and volumes
Viewing TCP/IP Settings
You can view the following settings for each network adapter on the NAS:
• IP address
• Subnet mask
• Default gateway
• Primary DNS
• Secondary DNS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press and hold Enter.
The panel displays the IP address of the rst network adapter.
4. Press and hold Select to view the next TCP/IP screen.
5. Optional: Repeat step 4 as necessary.
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Conguring TCP/IP Settings
You can congure the following settings for each network adapter on the device:
• IP address
• Subnet mask
• Default gateway
• Primary DNS
• Secondary DNS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press and hold Enter.
The panel displays the IP address of the rst network adapter.
4. Press Select repeatedly until the panel displays Enter Network Settings.
5. Press and hold Enter.
The panel displays the congurable network settings.
6. Press Select and then Enter to congure the settings.
Button Usage
Enter • Display a conguration screen.
• Move to the next item on a conguration screen.
Select • Move to the next item on a menu.
• Modify a value on a conguration screen.
7. After conguring the settings, press Select repeatedly until the panel displays Network
Restart.
Important
If you do not see Network Restart, the system will not save the congured settings.
The system saves the settings.
Viewing Drive Information
The LCD panel can display the temperature and capacity of each drive installed in the NAS.
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Basic Operations 54
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Select repeatedly until the panel displays Main Menu 2. Physical disk.
4. Press and hold Enter.
The panel displays the temperature and capacity of the drive in slot 1.
5. Press and hold Select.
The panel displays the temperature and capacity of the next drive.
6. Optional: Repeat step 5 as necessary.
Viewing Volume Information
The LCD panel can display the name and capacity of each volume.
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Select repeatedly until the panel displays Main Menu 3. Volume.
4. Press and hold Enter.
The panel displays the name and capacity of the rst volume.
5. Press and hold Select.
The panel displays the name and capacity of the next volume.
6. Optional: Repeat step 5 as necessary.
Viewing System Information
The LCD panel can display the CPU temperature, system temperature, and system fan speed.
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Select repeatedly until the panel displays Main Menu 4. System.
4. Press and hold Enter.
The panel displays the CPU and system temperature.
5. Press and hold Select.
The panel displays the system fan speed.
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Powering O the NAS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Select repeatedly until the panel displays Main Menu 5. Shut down.
4. Press and hold Enter.
The NAS powers o.
Restarting the NAS
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Select repeatedly until the panel displays Main Menu 6. Reboot.
4. Press and hold Enter.
The NAS restarts.
Changing the LCD Password
Specifying a password for the LCD panel prevents unauthorized access.
1. Press Enter or Select.
The panel displays the NAS name and QTS version.
2. Press and hold Enter for two seconds.
The panel displays Main Menu 1. TCP/IP.
3. Press Select repeatedly until the panel displays Main Menu 7. Password.
4. Press and hold Enter.
The Change Password screen appears.
5. Select Yes by pressing and holding Enter.
The New Password screen appears.
6. Press Select and Enter to specify a new password.
• Specify a password with 1 to 8 characters. The password can only contain numbers (0 to 9).
• To remove the password, leave the password eld blank.
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Button Usage
Enter Move to the next item in the New Password screen.
Select Change a number in the New Password and Verify Password screens.
7. Press Enter.
The NAS saves the password.
LCD Error Messages
System Message Description
Sys. Fan Failed The system fan failed.
Sys. Overheat The system overheated.
HDD Overheat The drive overheated.
CPU Overheat The CPU overheated.
Network Lost LAN 1, LAN 2, LAN3, and LAN 4 are disconnected in failover or are in load-
balancing mode.
LAN1 Lost LAN 1 is disconnected.
LAN2 Lost LAN 2 is disconnected.
LAN3 Lost LAN 3 is disconnected.
LAN4 Lost LAN 4 is disconnected.
HDD Failure The drive failed.
Vol1 Full The volume is full.
HDD Ejected The drive was ejected.
Vol1 Degraded The volume is in degraded mode.
Vol1 Unmounted The volume is unmounted.
Vol1 Nonactivate The volume is not activated.
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LEDs
LEDs indicate system status and related information when the NAS is powered on. The following LED
information applies only when the drive is correctly installed and when the NAS is connected to the
network.
For details on the location of the LEDs, see Components.
LED Status Description
System
Status
Flashes green
and red
alternately
every 0.5
seconds
• The drive is being formatted.
• The NAS is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occured when accessing (read/write) the data.
• A bad sector is detected on the hard drive.
• The NAS is in degraded read-only mode (two member
drives failed in RAID 5 or RAID 6 but the data can still be
read).
• Hardware self-test error
Flashes red
every 0.5
seconds
The NAS is in degraded mode (one member drive failed in RAID
1, RAID 5, or RAID 6).
Flashes green
every 0.5
seconds
• The NAS is starting up.
• The NAS is not congured.
• A drive is not formatted.
Green The NAS is ready.
O All drives are in standby mode.
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LED Status Description
LAN Orange A read/write error occured while another device is accessing
data.
Flashes orange The NAS is being accessed from the network.
Drive Flashes red The data is being accessed and a read/write error occurs
during the process.
Red A drive read/write error occured.
Flashes green The data is being accessed.
Green The drive can be accessed.
USB Flashes blue
every 0.5 sec
• A USB device (connected to the front USB port) is detected.
• A USB device (connected to the front USB port) is being
removed from the NAS.
• A USB device (connected to the front USB port of the NAS)
is being accessed.
• Data is being copied to or from a USB or eSATA device.
Blue A USB device is detected in the front USB port.
O • No USB device is detected.
• The NAS has nished copying data to or from the USB
device connected to the front USB port.
Audio Alert
Duration Frequency Description
Short beep (0.5
seconds)
1 • The NAS is starting up.
• The NAS is shutting down (software shutdown).
• The user pressed the Reset button.
• The operating system was updated.
3 The user tried to copy the NAS data to the external storage
device from the front USB port, but the data cannot be
copied.
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Duration Frequency Description
Long beep (1.5
seconds)
3 (every 5
minutes)
The system fan is not functioning.
2 • The disk volume is about to reach its full capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The user started the drive rebuilding process.
• A drive is plugged in or out.
1 • The NAS was powered o by force shutdown (hardware
shutdown).
• The NAS was powered on successfully and is ready.
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Basic Operations 60
5. NAS Migration
You can migrate data and settings from your current NAS to another NAS model with minimal
disruptions by installing all the hard drives from the source NAS to the destination NAS. RAID
conguration and other settings are retained on the destination NAS after migration.
NAS Migration Requirements
You can only migrate drives to specic NAS models, depending on your source NAS. For the list of NAS
models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration.
Your device must meet the following requirements:
• QTS NAS supports several types of NAS migration:
• ARM NAS to an ARM NAS
• x86 NAS to an x86 NAS
• ARM NAS to an x86 NAS
Note
You cannot migrate from an x86 NAS to an ARM NAS.
• The destination NAS must run on the same QTS version as the source NAS (or later).
• The destination NAS must have sucient free drive bays to accommodate all the drives that you
are migrating from the source NAS.
For NAS models that do not support NAS migration, you can migrate existing data using HBS 3. For
details, see Migrating NAS Data Using HBS 3.
Status and Setting Changes after NAS Migration
The status of NAS data and settings varies after migration.
Data and Settings After NAS Migration
Registered
myQNAPcloud
name
Your registered myQNAPcloud name is not migrated.
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NAS Migration 61
Data and Settings After NAS Migration
Encrypted disk
volumes
If the NAS does not support le system encryption, encrypted disk
volumes are not migrated.
Warning
To prevent data loss, back up and save the encryption keys of
encrypted disk volumes in a safe place. You can also choose to
decrypt disk volumes before migration.
Shared folders All shared folders and the downloaded les stored in them are retained.
Warning
To prevent data loss, back up and save encryption keys or passwords
of encrypted shared folders in a safe place before migration.
Important
Folder permissions on the destination NAS must be recongured
after migration.
Network • If the number of network ports or network port specications on
the destination NAS is dierent from the source NAS, the following
network and virtual settings may change and require reconguration:
port trunking, virtual machines, Thunderbolt, USB QuickAccess, and
more.
• You must recongure network settings when the source NAS is
running on QTS 4.3.5 or earlier versions.
Windows AD
conguration
Windows AD congurations must be recongured.
Licenses Licenses are not migrated.
Warning
To prevent losing all your software licenses, QNAP recommends
deactivating licenses on the source NAS before data migration.
Applications If the destination NAS has less RAM than the source NAS, the following
features and applications might not function: Virtualization Station,
Qsirch, and Snapshots.
Services Only services supported by the destination NAS are available.
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NAS Migration 62
Data and Settings After NAS Migration
Multimedia
features
Some multimedia features are disabled by default.
Migrating a NAS
Important
Before performing NAS migration, ensure that you understand all requirements and
possible changes after migration.
For details see the following topics:
• NAS Migration Requirements
• Status and Setting Changes After NAS Migration
1. Power o the source NAS and the destination NAS.
2. Remove the drives.
Important
QNAP recommends following the source NAS drive order when installing the drives. Take
note of the drive tray order when removing the drives.
a. Remove the drives from the source NAS.
b. Remove the drive trays from the destination NAS.
3. Install the drives.
a. Install source NAS drives onto the destination NAS drive trays.
b. Insert the drive trays into the destination NAS.
4. Power on the destination NAS.
5. Log on to QTS as an administrator on the destination NAS.
The destination NAS automatically checks for the latest rmware update.
Migrating NAS Data Using HBS 3
For NAS models that do not support direct migration, you can initialize the destination NAS then copy
data from the source NAS to the destination NAS using HBS 3.
Preparing the Destination NAS
1. Log on to QTS.
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NAS Migration 63
2. Create one or more storage pools.
For details, see the Creating a Storage Pool topic in the QTS user guide.
3. Create one or more volumes.
For details, see the Volume Creation topic in the QTS user guide.
4. Create shared folders on the destination NAS.
For details, see the Creating a Shared Folder topic in the QTS user guide.
5. Install HBS 3 onto the destination NAS.
a. Go to App Center.
b. Search for HBS 3.
c. Click Install.
HBS 3 is installed on the destination NAS.
6. Enable the remote server settings on the destination NAS.
a. Go to App Center > HBS 3 > Services > RTRR Server.
b. Click Enable RTRR Server.
The RTRR server settings window appears.
c. Specify the RTRR Server settings.
Setting Description
Password Specify a password that contains 1 to 16 characters from any of the
following groups:
• Letters: A to Z, a to z
• Numbers: 0 to 9
• Special characters: . - _ ~ ! @ # $ % ^ & ( ) { }
• Does not start or end with a space.
Port Specify a port number to access the RTRR server.
7. Click Apply.
A conrmation window appears.
8. Click OK.
The remote server settings are completed.
Creating a One-Way Sync Job
1. On the source NAS, go to App Center > HBS 3 > Sync.
2. Click Sync Now.
3. Select One-way Sync Job.
The Create a Sync Job window appears.
TVS-x72XT User Guide
NAS Migration 64
4. Click Remote NAS.
5. Click Add New Account.
The Create a Storage Space window appears.
6. Select the destination NAS as the destination storage space and specify the following:
Setting Description
Name The name used to identify the storage space.
IP address / Host name The IP address or hostname used to access the storage space.
Tip
Click to scan for available devices.
Port The port number used to access the storage space.
This value must be between 1 to 65535.
Password The password used to access the storage space.
Use SSL connection Requires SSL connection when accessing the remote NAS.
7. Optional: Test the connection.
Test Description
Detect Server Tests the accessibility of the selected storage space.
Speed Test Tests the network connection speed of the selected storage space.
8. Click Create.
9. Click Select.
10. Select the paired folders.
Important
• All subfolders and les in the selected folder are selected.
• You can only sync up to 16 paired folders per job.
a.
Under the source, click .
A dialog box opens.
b. Select a folder.
c. Click OK.
The dialog box closes.
TVS-x72XT User Guide
NAS Migration 65
d. Under the destination, click .
A dialog box opens.
e. Select a folder.
f. Click OK.
g. Optional: Add more paired folders if necessary.
11. Click Next.
The Schedule screen appears.
12. Select Sync now.
13. Click Next.
The Rules screen appears.
14. Optional: Congure job rules.
15. Click Next.
The Summary screen appears.
16. Review the job summary.
17. Click Create.
The source NAS runs the created one-way sync job.
Note
It may take several minutes to migrate shared folders from the source NAS to the
destination NAS.
Importing Local Users or Group Settings to the Destination
NAS
1. Power on the source NAS.
2. Back up the users or group settings from the source NAS.
a. Log on to QTS.
b. Go to Control Panel > Privilege > Users.
c. Click Create, and then click Import/Export Users.
The Import/Export Users window appears.
d. Select Export user and user group settings.
e. Click Next.
The NAS user and user group settings are exported as a le and downloaded onto your
computer.
3. Import user settings on the source NAS to the destination NAS.
a. On the destination NAS, log on to QTS.
TVS-x72XT User Guide
NAS Migration 66
b. Go to Control Panel > Privilege > Users.
c. Click Create, and then click Import/Export Users.
d. Select Import user and user group settings.
Note
You can select whether to send a notication mail to newly created users or overwrite
duplicate users.
e. On your computer, select the user settings le exported from the source NAS.
The source NAS user settings le is imported to the destination NAS.
TVS-x72XT User Guide
NAS Migration 67
6. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qnder Pro or myQNAPcloud to Locate the NAS
If Qnder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data
may be faulty.
1. Power o the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qnder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD.
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots.
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TVS-x72XT User Guide
Troubleshooting 68
7. Glossary
CloudKey
Unique 8-digit code assigned to each NAS device
CloudLink
Enables you to access the NAS over the internet without conguring complex port forwarding settings
myQNAPcloud
Provides various remote access services such as DDNS and CloudLink
myQNAPcloud ID
Email address that was used to register for a myQNAPcloud account
Qnder Pro
Enables you to locate and access the QNAP NAS devices in your local area network
QTS
QNAP NAS operating system
TVS-x72XT User Guide
Glossary 70
8. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited warranty
QNAP oers limited warranty service on our products. Your QNAP-branded hardware product is
warranted against defects in materials and workmanship for a period of one (1) year or more
from the date printed on the invoice. ("Warranty Period"). Please review your statutory rights at
www.qnap.com/warranty, which may be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the
"QNAP"). No license, express or implied, by estoppels or otherwise, to any intellectual property
rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for
such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied
warranty, relating to sale and/or use of QNAP products including liability or warranties relating to
tness for a particular purpose, merchantability, or infringement of any patent, copyright or other
intellectual property right.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying
software, or its documentation. QNAP makes no warranty or representation, expressed, implied,
or statutory, with respect to its products or the contents or use of this documentation and all
accompanying software, and specically disclaims its quality, performance, merchantability, or tness
for any particular purpose. QNAP reserves the right to revise or update its products, software, or
documentation without obligation to notify any individual or entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of
damages due to improper packaging will not be compensated.
All the features, functionality, and other product specications are subject to change without prior
notice or obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
Copyright and trademarks
Copyright © 2024 QNAP Systems, Inc. All rights reserved.
QNAP and other QNAP product names and logos are proprietary marks, trademarks, or registered
trademarks of QNAP Systems, Inc.
TVS-x72XT User Guide
Notices 71
The terms HDMI, HDMI High-Denition Multimedia Interface, HDMI
Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing
Administrator, Inc.
Other company names and products mentioned herein are trademarks or registered trademarks of
their respective holders.
GNU General Public License
Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it
is not allowed.
Preamble
The GNU General Public License is a free, copy left license for software and other kinds of works.
The licenses for most software and other practical works are designed to take away your freedom to
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your freedom to share and change all versions of a program--to make sure it remains free software
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programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses
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To protect your rights, we need to prevent others from denying you these rights or asking you
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For example, if you distribute copies of such a program, whether gratis or for a fee, you must pass on
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Developers that use the GNU GPL protect your rights with two steps: (1) assert copyright on the
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For the developers' and authors' protection, the GPL clearly explains that there is no warranty for this
free software. For both users' and authors' sake, the GPL requires that modied versions be marked
as changed, so that their problems will not be attributed erroneously to authors of previous versions.
TVS-x72XT User Guide
Notices 72
Some devices are designed to deny users access to install or run modied versions of the software
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of protecting users' freedom to change the software. The systematic pattern of such abuse occurs in
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Finally, every program is threatened constantly by software patents. States should not allow patents
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The precise terms and conditions for copying, distribution and modication follow.
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that (a) is included in the normal form of packaging a Major Component, but which is not
TVS-x72XT User Guide
Notices 73
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TVS-x72XT User Guide
Notices 74
added in accord with section 7 apply to the code; keep intact all notices of the absence of any
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You may charge any price or no price for each copy that you convey, and you may oer support
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Corresponding Source from a network server at no charge.
TVS-x72XT User Guide
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TVS-x72XT User Guide
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TVS-x72XT User Guide
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not include claims that would be infringed only as a consequence of further modication of the
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to all recipients of the covered work and works based on it.
A patent license is “discriminatory” if it does not include within the scope of its coverage,
prohibits the exercise of, or is conditioned on the non-exercise of one or more of the rights that
are specically granted under this License. You may not convey a covered work if you are a party
to an arrangement with a third party that is in the business of distributing software, under which
you make payment to the third party based on the extent of your activity of conveying the work,
and under which the third party grants, to any of the parties who would receive the covered
work from you, a discriminatory patent license (a) in connection with copies of the covered work
conveyed by you (or copies made from those copies), or (b) primarily for and in connection with
specic products or compilations that contain the covered work, unless you entered into that
arrangement, or that patent license was granted, prior to 28 March 2007.
Nothing in this License shall be construed as excluding or limiting any implied license or other
defenses to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
If conditions are imposed on you (whether by court order, agreement or otherwise) that
contradict the conditions of this License, they do not excuse you from the conditions of this
License. If you cannot convey a covered work so as to satisfy simultaneously your obligations
under this License and any other pertinent obligations, then as a consequence you may not
convey it at all. For example, if you agree to terms that obligate you to collect a royalty for
further conveying from those to whom you convey the Program, the only way you could satisfy
both those terms and this License would be to refrain entirely from conveying the Program.
14. Use with the GNU Aero General Public License.
Notwithstanding any other provision of this License, you have permission to link or combine any
covered work with a work licensed under version 3 of the GNU Aero General Public License
TVS-x72XT User Guide
Notices 79
into a single combined work, and to convey the resulting work. The terms of this License will
continue to apply to the part which is the covered work, but the special requirements of the GNU
Aero General Public License, section 13, concerning interaction through a network will apply to
the combination as such.
15. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU General
Public License from time to time. Such new versions will be similar in spirit to the present
version, but may dier in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program species that a certain
numbered version of the GNU General Public License “or any later version” applies to it, you have
the option of following the terms and conditions either of that numbered version or of any later
version published by the Free Software Foundation. If the Program does not specify a version
number of the GNU General Public License, you may choose any version ever published by the
Free Software Foundation.
If the Program species that a proxy can decide which future versions of the GNU General
Public License can be used, that proxy's public statement of acceptance of a version permanently
authorizes you to choose that version for the Program.
Later license versions may give you additional or dierent permissions. However, no additional
obligations are imposed on any author or copyright holder as a result of your choosing to follow
a later version.
16. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE
LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE
QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM
AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE
THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED
INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM
TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local
legal eect according to their terms, reviewing courts shall apply local law that most closely
approximates an absolute waiver of all civil liability in connection with the Program, unless a
warranty or assumption of liability accompanies a copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
TVS-x72XT User Guide
Notices 80
CE notice
This device complies with CE Compliance Class B.
UKCA notice
This device complies with the UKCA requirements for products sold in Great
Britain.
FCC notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
TVS-x72XT User Guide
Notices 81
Note
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
VCCI notice
VCCI–B
BSMI notice
TVS-x72XT User Guide
Notices 82
SJ/T 11364-2006
本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产
品可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
壳体 0 0 0 0 0 0
显示 0 0 0 0 0 0
印刷电路板 0 0 0 0 0 0
金属螺帽 0 0 0 0 0 0
电缆组装 0 0 0 0 0 0
风扇组装 0 0 0 0 0 0
电力供应组
装
0 0 0 0 0 0
电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以
下。
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量
要求。
TVS-x72XT User Guide
Notices 83
