Insurance scoring is one of many factors used to evaluate risks and assign rates. It is
based upon years of experience nationwide that demonstrate that there is a direct statis-
tical relationship between how you manage your finances and your auto insurance risk.
This score is based on information contained in consumer credit reports. The score is
then used with motor vehicle records, loss reports and application information to deter-
mine your insurance risk at a particular point in time.
What is Insurance Scoring?
How much do you know
about your credit history?
Credit information is used in virtually every aspect of Ameri-
can financial life. Consumer credit is considered when ap-
plying for loans to buy homes and automobiles. Credit
checks are required to get utility service, telephones and
cable television. Few landlords will rent apartments or
houses without ordering a credit report. Credit may also
affect employers’ hiring and promoting decisions.
Your credit history may be
considered when you:
Apply for home or auto loans
Get a cell phone
Apply for a credit card
Establish cable or utility service
Rent an apartment or house
Apply for a job
How is your insurance score calculated?
An insurance score is a snapshot of your credit at a point
in time. Your credit report is put through a scoring model
that assigns weights to various factors to determine a
three-digit number (or insurance score) ranging from 100
to 999. While models vary, a higher score usually indicates
that an individual is a member of a group that is historically
less likely to have future insurance claims. A lower score
generally indicates that an individual is a member of a group
that is more likely to have future claims. As with all classifi-
cation systems, individual loss experience may vary from
that of the group as a whole. For instance, while not every
17-year-old will get into an accident, that age group as a
whole is more likely to get into an accident.
Why do insurance companies use
credit-based scores?
Insurance scores are one among many predictors used to
determine a consumer’s likelihood to file claims, accord-
ing to insurance organizations and independent studies.
Some insurance companies use the scores to more accu-
rately price their policies based upon the likelihood of fu-
ture claims. An insurance score is one of many factors in
the auto insurance underwriting process that is already stan-
dard practice in more than 40 states.
The introduction of insurance scoring is yet another step in
providing consumers with choices in companies, products
and price. Consumer safeguards crafted by DOBI are de-
signed to protect the interest of New Jersey auto insur-
ance policyholders, and encourage competition.
Auto insurance companies that use insurance scoring must
notify policyholders of the practice, the factors that affect
the scoring, and whether an “adverse event” is being con-
sidered.
Other protections prevent auto insurance companies
from using insurance scoring as the only factor in de-
termining rates. DOBI also requires auto insurance com-
panies to submit their scoring model to the Department
and to fully disclose the factors used in establishing the
model as well as its statistical justification. New Jersey
auto insurance scoring models cannot consider race,
ethnicity, sex, age, religion, income, address, unpaid medi-
cal bills, and the number of inquiries made within 30 days
for home and auto loans.
DOBI protections also: 1) prohibit auto insurance compa-
nies from using insurance scoring for consumers covered
by the Dollar-a-Day or Basic Policy programs; 2) prevent
auto insurance companies from putting a consumer with-
out a credit history in a below-standard tier without actu-
arial justification; and 3) requires auto insurance
companies to protect policyholders who have been with
the company for seven years and had no claims or viola-
tions.
DOBI’s guidelines also require auto insurance companies
to provide exceptions for consumers whose credit infor-
mation has been directly influenced by extraordinary life
events, such as catastrophic illness or injury; death of a
spouse, child or parent; temporary loss of employment;
divorce; or identity theft. In such cases, auto insurance com-
panies may consider only credit information that is not af-
fected by the event or shall assign a neutral insurance
score.
How Does DOBI Protect the Consumer?
DOBI guidelines require auto
insurance companies to provide
exceptions for consumers
whose credit information
has been directly influenced
by extraordinary life events,
such as:
Death of a spouse,
child or parent
Catastrophic illness or injury
Identity theft
Divorce
Temporary loss
of employment
FYI: Insurance Scoring Basics
What information cannot be used in insurance scoring?
The following information cannot be used in any insurance scoring models:
Race Ethnicity Sex Age Religion Income Address
What factors can affect your insurance score?
There are a number of factors that determine insurance scores. Following is a list of
common factors: bankruptcy, collections, foreclosures, liens, etc.; number and frequency
of late payments; length of credit history; number of credit inquiries (such as applying
for a mortgage loan or credit card); number and extent of open credit lines; type of
credit in use; outstanding debt.
If a husband and wife have different scores, which one is
utilized?
Individual companies address this issue differently, but DOBI has found that, in many
states, companies usually use the score of the person applying for the policy.
What about those who shop around for the best auto
insurance rates? Will those insurance company inquiries
create multiple “hits?”
No. These inquiries are reflected on the credit report but are not used in developing an
insurance score.
What about those individuals for whom a score cannot be
calculated?
New Jersey’s plan prohibits auto insurance companies from considering a lack of
credit history unless it provides actuarial justification. The plan also does not allow
auto insurance companies to use a lack of credit history as the sole reason to put a
policyholder in a below-standard tier.
Can unpaid medical bills affect my insurance score?
No. In New Jersey, insurance scoring models cannot consider unpaid medical bills.
What can consumers do to improve their insurance score?
Pay bills on time. Delinquent payments and collections can have a major negative impact on
an insurance score.
Keep balances low on unsecured revolving debt, such as credit cards. High outstanding debt
can affect an insurance score.
Apply for and open new credit accounts only as needed. Maintain the necessary minimum
number of credit cards, as well as other credit accounts.
Annually request a copy of your credit report. Review for accuracy and correct all errors in
writing. Over time, responsible use of credit can increase a customer’s insurance score.
How to Protect or Improve Your Credit History
Take charge of your credit history
If your auto insurance company is using your insurance score to calculate your rates, you can take
steps to improve your premiums.
Get a copy of your credit report and correct any errors. Notify your insurance agent and com-
pany of any errors and advise them once the errors are corrected.
Improve your credit history if you’ve had past credit problems. If your credit score is causing
you to pay higher premiums, ask your auto insurer if they will re-evaluate you when your credit
improves.
Know your credit history
There is a good chance your current or prospective insurance com-
pany will consider financial stability as part of its underwriting pro-
cess. Insurance scores are based on information from consumer
credit reports that insurers or statistical modelers get from the three
major credit agencies: Equifax, Experian (formerly known as TRW)
and TransUnion. Therefore, it is a good idea to review your credit his-
tory to make sure it is accurate. Request a copy of your credit history from
Equifax at
http://www.credit.equifax.com/,
Experian at http://www.experian.com/,
and Trans Union at http://www.transunion.com/,
as all three will have credit files on you. You can also contact the Fed-
eral Trade Commission for consumer brochures on credit at
http://
www.ftc.gov/.
The Fair Credit Reporting Act requires an insurance company to tell
you if they have taken an “adverse action” against you, in whole or in
part, because of your credit report information. If your company tells
you that you have been adversely affected, they must also tell you the
name of the national credit agency that supplied the information so
that you can get a free copy of your credit report and correct any errors.
You are entitled
to a free
credit report
New Jersey law entitles
consumers to a free
credit report each year
from each of the credit
agencies.
To get your report, call:
Equifax
800-685-1111
Experian
888-397-3742
TransUnion
800-888-4213 or
800-916-8800
To Contact the Department
1-800-446-7467
www.dobi.nj.gov
DOBI will monitor
While there is evidence that demonstrates the correlation between losses
and bad credit, the Department will be examining this issue as it moves
forward to ensure that insurance scoring is used uniformly and never in a
discriminatory manner.
For more information
If you have any questions about insurance scoring or other
insurance-related inquiries, contact the Department or visit our Web
site at www.dobi.nj.gov.
Ongoing Protections
2004
