CITI BUSINESS CARD CARDMEMBER'S AGREEMENT

CITI BUSINESS CARD

CARDMEMBER’S AGREEMENT

Before you use the Card, please read this agreement thoroughly. By signing on

or using the card, you are accepting the terms and conditions of this agreement

and will be bound by them. Your use of the card is governed by this agreement

(as amended from time to time)

1. DEFINITIONS

1.1 When we use the following words in this agreement, they have the

meanings as respectively set out below:-

Alerts a service that allows Citibank to send you specific prompts in

respect of certain information from time to time (whether requested or

not by you), and such information includes but is not limited to account

activity, transactions, and demographic updates. Some Alerts may only

be sent according to your preference

ATM an automated teller machine or card-operated machine, whether

belonging to us or other participating banks or financial institutions or to

the Visa or Mastercard Global ATM Network or their affiliated networks,

which accepts the card

Authority any competent regulatory, prosecuting, tax or governmental

authority in any jurisdiction, domestic or foreign

business member the person at whose request a card is issued to you

business day refers to any day on which banks are open for business in

Singapore other than Saturday, Sunday and gazetted public holidays

in Singapore

card a Citi Business Card issued by us and any renewal or replacement

thereof

Card Account an account which you maintain with us in respect of the card

card transaction a transaction carried out whether by using the card, the

card account number and/or the PIN or via TBS or otherwise, whether

with or without your knowledge or authority (including a payment for

any goods, services and/or benefits and a payment for any charitable

purpose and any cash advance)

cash advance a disbursement of funds in any currency

Cash interest rate

interest rate applied on outstanding debit balances from Cash

transactions as well as outstanding balances pursuant to any balance

transfer programs after the expiry of the promotional tenure

Cash transactions

Cash advance transactions, Quasi-cash transactions and related fee

and interest charges

Citigroup, Inc

Citigroup, Inc., a corporation incorporated in the United States of America

Citigroup Organisation

any affiliate or subsidiary of Citigroup, Inc.

Collected Amount

an amount for or on account of, or which represents, withholding, income

tax value added tax, tax on the sale or disposition of any property, duties

or any other lawfully collected amount.

Citibank, N.A. means Citibank, N.A., a banking association organised

under the laws of the United States of America

credit limit the maximum limit permitted by us, and communicated to

you by us from time to time, in respect of which the current balance of

your card account must not exceed at any time.

communication includes all Alerts, notices, demands, requests,

instructions, including without limitation, stop payment instructions (or

cancellation thereof) in respect of any advice, master billing statement of

account, statement of account, card, PIN and all other communication

consolidated credit limit the maximum limit permitted by us, and

communicated to the business member by us from time to time, in

respect of the total outstanding balance of all specified individual card

accounts under the program and/or this agreement

current balance

your total liabilities outstanding and owing to us at any given time in

connection with your card account(s) and/or this agreement, including

but not limited to all card transactions, interest, charges, fees, costs,

billed instalments and expenses (including legal costs), whether actual

or contingent and whether incurred now or in the future

equipment

any electronic, wireless, communication, transmission or

telecommunication equipment, device or medium, including without

limitation, the Internet, any computer or mobile phone, equipment,

device, terminal or system or otherwise

instalment plans

a payment plan under which the billing for goods and services and/or

a loan is made by way of equal instalments over the applicable tenure,

including any associated interest

outstanding unbilled instalment amount

the sum of any unbilled instalment principal amount under an instalment

plan and any associated interest or fees

payment due date

the date specified in the statement of account or where we are unable to

send you a statement of account, such date that we may select by which

payment of the current balance or the minimum payment (calculated

according to clause 6.3) as the case may be is to be received by us, and

for the purposed of calculating interest

Law or Regulation

the law or regulation of any jurisdiction, domestic or foreign, or any

agreement entered into with or between Authorities

Master billing statement of account

a consolidated statement of account issued to the business member by

us in respect of the card accounts of all specified individual cardmembers

(under the program) stating the current balance thereof and the payment

due for the specified period.

Memo statement of account

a statement of account issued to you by us in respect of your card account

specifying the transaction details for the specified period.

Payment Infrastructure Provider

a third party that forms part of the global payment system infrastructure,

including without limitation communications, clearing or payment

systems, intermediary banks and correspondent banks

Personal Identification Number issued by us to allow you to use the card

at an ATM to obtain cash advances

Program

The Citi Business Card Program

Privacy Circular

the notification provided by us to explain the purposes for our collection,

use and disclosure of personal data (as defined in the Personal Data

Protection Act 2012 of Singapore), including amendments thereto

quasi-cash transactions

are transactions representing a purchase of foreign currency or items

(including but not limited to, gaming chips, money orders, lottery tickets,

traveler’s cheques and precious metals) which may be be convertible to

cash, and may also include transactions such as the transfer of funds

under a wire transfer money order, the funding of accounts and such

other transactions as determined by the relevant card association from

time to time.

Retail interest rate

interest rate applicable to outstanding balances arising from card

transactions other than Cash transactions pursuant to clause 7.1

Representatives

our officers, directors, employees, agents, representatives, professional

advisers and Third Party Service Providers

SMS

Short message service provided by your mobile service provider which:

(a) we may use to send any communication to your mobile phone at the

mobile phone number provided by you to us and as may from time to time

be updated by you; and

(b) for you to give us instructions in respect of your card and/or card account

in accordance with our prescribed procedure prevailing at that time from

your mobile phone at the mobile phone number provided by you to us and

as may from time to time be updated by you.

Third Party Service Provider

a third part y selected by us or any Citigroup Organisation or Representative

to provide services and who is not a Payment Infrastructure Provider.

Examples of Third Party Service Providers include technology service

providers, business process outsourcing service providers and call

centre service providers.

unbilled instalment principal amount

Principal amount under an instalment plan less any billed instalment

principal amount

Valid signature

your signature which is identical to the specimen signature on your

application for the card and/or on the Auto-Sig Signature Card furnished

to us

we, our, us

Citibank Singapore Ltd and its successors and any novatee, assignee,

transferee or purchaser of Citibank Singapore Ltd’s rights and/or

obligations hereunder

you, your, cardmember the person

to whom the card is issued

1.2 (a) “TBS” and “TBS Access Code” have the same meanings as set out in the

terms and conditions relating to Telephone Banking Service.

(b) Unless the context otherwise requires, words referring to the singular

number shall include the plural number and vice versa; and reference to

a person includes reference to a sole proprietor, partnership firm, limited

liability partnership and company.

agreement is not to be interpreted by reference to the headings.

2. THE CARD

2.1 Collection of card

When your application is approved by us, we may send you the card, and a

renewal or replacement thereof, by ordinary post to the address we have

on record for you. In event you fail to receive the card and unauthorized

transactions occur on the card account, you will not be liable for the

balances arising therefrom provided you have not acted fraudulently or

negligently. We are not liable to you for any loss or damage, which you may

suffer if you fail to receive the card.

2.2 After receipt of card

When you receive the card, you must immediately sign on the card. You are

deemed to have accepted and agreed to this agreement when you retain

or use the card or any renewal or replacement thereof.

2.3 Return of card

The card remains our property at all times. You must immediately return

the card to us upon our request, which we may make at any time in our

reasonable discretion.

3. CREDIT LIMIT

3.1 Must not exceed credit limit

Subject to clause 12.2, you must not use the card such that the

currentbalance exceeds your credit limit at any time.

3.2 Calculating if credit limit exceeded

In calculating whether the credit limit has been exceeded, we may take

into account the amount of any card transaction which you have carried

out but which has not been debited to your card account and any proposed

card transaction for which we have given authorization to a third party.

3.3 To pay excess if credit limit exceeded

If you carry out any card transaction which results in the credit limit

being exceeded, whether with or without our prior consent, you and/

or the business member must immediately pay us the amount in excess

of the credit limit in such manner and to such account as we may in our

reasonable discretion direct and we may communicate this direction to

you by any means we deem fit. We reserve the right, without prejudice

to any of our rights or remedies, to terminate your card account with

reasonable notice to you.

3.4 Must not exceed consolidated credit limit

The business member must ensure that the consolidated credit limit is

not exceeded at any time.

3.5 Business member to pay excess if consolidated credit limit exceeded

In the event that the consolidated credit limit is exceeded, whether with

or without our prior consent, the business member must immediately pay

us the amount in excess of the consolidated credit limit in such manner

and to such account as we may in our absolute discretion direct and we

may communicate this direction by any means we deem fit. We reserve

the right, without prejudice to any of our rights or remedies, to terminate

any or all of the relevant individual card accounts under the program with

reasonable notice to you.

4. FACILITIES AVAILABLE WITH THE CARD

4.1 Use during validity period

You may use the card to carry out card transactions during the validity

period specified on the card.

4.2 Operating card account via TBS

We may, in our absolute discretion, issue without your request a TBS

Access Code to allow you to operate your card account via TBS. Your use

or operation of the TBS is subject to the terms and conditions relating to

TBS then prevailing.

4.3 Card transaction by mail/telephone/facsimile/electronic mail/internet

A request via mail, telephone, facsimile, electronic mail, internet or other

means of communication to a merchant for the supply of goods and/or

services to be charged to the card account, whether made or authorized

by you and whether a sales draft, voucher or document is signed by you,

is a valid card transaction and we will debit your card account with such

card transaction.

4.4 Cash advance within given limit

You may obtain cash advances up to such limit as we may determine.

4.5 Cash advance subject to fees and charges

Each cash advance obtained is subject to the fees and charges calculated

according to clause 7.

4.6 Prohibited use of card

(a) You must not use the card and/or otherwise operate the card account

to pay the current balance.

(b) You shall not use and we will not permit the card to be used to effect any

card transaction which would contravene the laws of any jurisdiction.

5. STATEMENTS OF ACCOUNT

5.1 Sending periodic statement of account

We will send you a statement of account on a monthly or other periodic

basis as we deem fit but we may not send you a statement of account

for any period during which your card account is inactive or has been

terminated.

5.2 Sending master billing statement of account

(a) We will send the business member a master billing statement of

account on a monthly or other periodic basis as we deem fit.

(b) If we are unable to send the business member a master billing

statement of account for any reason, we may select a date in each

month or other period or any other date as we may deem appropriate

as the payment due date for the purpose of calculating interest and

establishing the date when payment is due.

5.3 Statement is conclusive and binding

You and the business member must inspect and examine the statement

of account and the master billing statement of account, as the case may

be, and notify us of any irregularity or error in such statements within 10

days from the date of the relevant statement, failing which that statement

is conclusive evidence of your and/or the business member’s liability in

respect of the amounts stated therein save for our manifest or clerical

error, provided that we are entitled, at any time and without liability, to

rectify any irregularity or error in the statement of account or master

billing statement of account.

6. PAYMENT

6.1 Current balance debited to card account

We will debit the current balance incurred by you to your card account.

6.2 Liability for current balance

(a) Without prejudice to clause 6.5 and any other provision in this

agreement, you and/or the business member are liable for the current

balance shown on a statement of account to be outstanding as at the

date of that statement.

(b) The business member is liable for the current balance shown on the

master billing statement of account. The business member may,

however, pay less than the specified current balance in the master

billing statement of account but it must pay at least the minimum

payment stipulated therein (calculated according to clause 6.3), which

we must receive on or before the payment due date stipulated in the

master billing statement of account.

6.3 Minimum Payment and Overlimit Amount

Minimum Payment Amount

Current

Balance

Minimum Payment

S$0 to <S$50 Current Balance

>=S$50 The minimum payment amount is specified in your

master billing statement of account and is computed

by taking greater of –

(a) (i) 1% of the current balance; plus

(ii) 1% of any outstanding unbilled instalment

amounts; plus

(iii) all interest charges (including interest charged

under our instalment plans); plus

(iv) all upfront service fees for our instalment

plans; plus

(v) late payment charges;

(b) S$50;

plus any overdue amounts.

Overlimit Amount

The overlimit amount is specified in your master billing statement of

account and refers to the balance (including any unbilled balances) in

excess of your credit limit and must be paid immediately. The overlimit

amount is in addition to the minimum payment amount.

6.4 Pay interest and charges if current balance not paid in full

If we do not receive the current balance specified in the master billing

statement of account in full on or before the payment due date stipulated

therein, the business member must pay us the fees, interests and charges

specified in clause 7.

6.5 Pay total outstanding balance upon our demand

Notwithstanding and without prejudice to any other terms and conditions

of this agreement, you and/or the business member must pay within the

period notified to you, the current balance on the statement of account

upon our demand which we may make at any time.

6.6 Payment to be made in full

All sums due under this agreement shall be paid in full by you and/or the

business member without any deduction or with holding (whether in

respect of set off, counterclaim, taxes, charges or otherwise) unless the

deduction or with holding is required by law. If a deduction or with holding

is required by law, you and/or the business member must immediately

pay us an additional amount so that we receive an amount equal to the

full amount which we would have received had no such deduction or with

holding been made; and you and/or the business member must furnish

us an official receipt of the relevant authority involved for all amounts so

deducted or withheld.

6.7 To pay GST

Without prejudice to clause 6.6, you and/or the business member must

pay, in addition to all other sums payable under this agreement, any

goods and services tax (“GST”), which expression includes any tax of a

similar nature that may be substituted for it or levied in addition to it by

whatever name called) which may be imposed by law, in respect of any

sums payable to or received or receivable by us or any expenses incurred

by us in connection with this agreement (except to the extent prohibited

by law); and we will debit the same to your card account.

6.8 Payment in Singapore dollars

You and/or the business member must pay us all sums due under this

agreement in Singapore dollars. If we receive a payment in a currency

other than Singapore dollars, we will convert it to Singapore dollars at

such time and rate of exchange as we may in our reasonable discretion

adopt in accordance with our usual practice. You and/or the business

member must bear all exchange risks, and reasonably incurred losses,

commission, fees and charges which may thereby arise.

6.9 Transactions in Foreign Currencies and Transactions Processed Outside

Singapore

a) Foreign currency transactions

(i) Card transactions (including online and overseas transactions)

effected in US dollars will be converted into Singapore dollars.

Card transactions effected in foreign currencies other than US

dollars will be converted to US dollars before being converted

into Singapore dollars, except for Australian dollars on Visa

cards which will be converted into Singapore dollars directly. The

conversion will take place on the date on which the transaction

is received and recorded by us (“posting date”). The currency

conversion will be based on our prevailing foreign exchange

rate or an exchange rate determined by VISA or Mastercard

International depending on whether the conversion is done by us,

VISA or Mastercard International.

(iv) In addition, the card transaction will be subject to the following

administrative fees on the converted Singapore dollar amount:

an administrative fee of up to 3.25% if processed by VISA or

Mastercard International or such other rates(s) as determined by

us and notified by you.

b) Dynamic Currency Conversion

(i) If your card transaction (including online and overseas

transactions) is converted into Singapore dollars via dynamic

currency conversion (a service offered at certain ATMs and

merchants which allows a cardmember to convert a transaction

denominated in a foreign currency to Singapore Dollars at the

point of withdrawal/sale), you acknowledge that the process of

conversion and the exchange rates applied will be determined

by the relevant ATM operator, merchant or dynamic currency

conversion service provider, as the case may be. You acknowledge

that we do not determine whether a card transaction will be

converted into Singapore dollars via dynamic currency conversion

and, where your card transaction is for a retail purchase, you

may have to check with the relevant merchant whether such

conversion was done.

(ii) In addition, the card transaction will be subject to an

administrative fee of 1% levied by VISA or Mastercard

International on the converted Singapore dollar amount if it is a

VISA or Mastercard International transaction.

c) Singapore Dollars transactions processed outside Singapore

If the Singapore Dollars card transaction (including online transactions)

is effected:

(i) with a local merchant whose payments are processed through an

overseas intermediary; or

(ii) with a merchant who is registered as an overseas merchant

regardless of its actual location,

such card transaction will be subject to administrative fee of 1% on

the transaction amount if the card transaction is processed by VISA or

Mastercard International.

These charges will be charged on card transactions including but not

limited to any VISA or Mastercard retail card transaction presented in

foreign currency that you choose to pay in Singapore Dollars at point-of-

sale via dynamic currency conversion or any online VISA or Mastercard

retail card transaction in Singapore Dollars which was processed outside

Singapore. You may have to check with the relevant merchant whether such

transaction was processed outside Singapore.

6.10 Refund or credit

We will credit your card account with any refund in respect of a card

transaction or any payment or other credit due to you at such time as we

may determine in accordance with our usual practice after our receipt of

the amount of such refund, payment or credit in Singapore and conversion

to Singapore dollars, where necessary, in accordance with clause 6.8. Any

such refund, payment or credit credited to your card account shall be

applied towards the full or partial discharge of the current balance unless

we determine otherwise.

7. INTEREST AND CHARGES

7.1 (a) If we do not receive full payment of the current balance specified in the

master billing statement of account on or before the payment due date

stipulated therein, the business member must pay daily interest at the

retail interest rate of 27.9% per annum and cash interest rate of 27.9%

per annum, on:-

(i) the amount of each unpaid card transaction comprising the

current balance of the master billing statement of account, or

part thereof, listed in the current master billing statement of

account, from the date each such card transaction was effected

until the date of the current master billing statement of account;

and

(ii) the current balance specified in the master billing statement of

account, from the date of the master billing statement of account

until the day before the date when we receive payment of the

current balance (entirely or partly); and

(iii) the current balance specified in the master billing statement of

account less any partial payment, from the date of such partial

payment to the date of the next master billing statement of

account or the date when we receive full payment of the current

balance thereof, whichever is the earlier; and

(iv) the amount of each new card transaction debited to the card

account after the date of the master billing statement of account,

from the date each such card transaction was effected until the

date of the next master billing statement of account or the date

when we receive full payment of the current balance, whichever is

the earlier.

(b) Interest on the amounts set out in clause 7.1(a) shall accrue on a daily

basis and shall be payable monthly, subject to a minimum interest

charge of S$3.00 a month.

7.2 The business member must also pay:-

(a) Late payment charge a monthly late payment charge at a rate(s)

determined by us and notified to the business member from time to

time if we do not receive full payment of the minimum payment amount

specified in the master billing statement of account on or before the

payment due date thereof; and

(b) Annual fee a non-refundable annual fee in respect of each specified

individual card and card account under the program; and

replacement of each card; and

(d) Handling fee for dishonoured check/payment order a handling fee of

S$25.00 if any check or other payment order tendered as payment to

us is dishonoured for any reason; and

(e) Fee for foreign currency payment tendered to us a handling fee for any

foreign currency payment tendered to us; and

(f) Interest on cash advance and quasi-cash transactions cash interest

is calculated at the rate set out in clause 7.1(a) on each cash advance

or quasi-cash transaction from the date of the cash advance or quasi-

cash transaction, as the case may be, until we receive full payment; and

(g) Cash advance fee a cash advance fee in respect of each cash advance

you obtained calculated at the rate of 8% of the amount of the cash

advance subject to a minimum fee of S$15.00; and

(h) Administrative fee for production of documents an administrative fee

for our production or copying at your and/or the business member’s

request, calculated as follows:--

Item Charge per copy

sales draft:

(i) current to 6 months old

statement of account:

(i) current to 2 months old

(ii) Above 2 months to under 1 year

(iii) Above 1 year to 5 years

(iv) Beyond 5 years

S$ 5.00

Free

S$ 15.00

S$ 30.00

S$ 100.00

(i) Service charge/administrative fee a service charge or administrative

fee for any service or facility provided by us or any action taken by us

in carrying out any of your and/or the business member’s instructions

and/or requests relating to the card account(s) and/or the program,

whether such service or action is referred to or contemplated in this

agreement or otherwise.

(j) Branch Service fee

Service fee of S$10.90 (inclusive of 9% GST) is charged (on a per

account basis) for each payment made to your Citi credit card

account(s) over the counter at Citibank branches.

7.3 Variation of interest and charges

We are entitled, in our reasonable discretion, to vary or determine, at

any time and from time to time, the amounts, rates, types and/or basis

of calculation of all interests, fees and charges payable by you and/or the

business member under this agreement after giving reasonable notice.

and without giving any reason. Without prejudice to the foregoing, such

notice of changes of interests, fees and charges may be contained in the

master billing statement of account or statement of account, which shall

be effective from such date as we may specify. We may debit the same to

your card account and/or request that you and/or the business member

pay the same on demand as we may deem fit.

7.4 Payment of interest

All interests and charges provided by this agreement to be payable by you

and/or the business member are calculated on a 365/366 (leap year)-day

year; and payable by you after as well as before judgment.

7.5 Your liability for interest/charges in event of business member’s default

In the event that the business member fails to make payment of any of

the interest, fees and/or charges (if any) under this clause 7 for whatever

reason, you agree and acknowledge that you are liable and shall pay us

the same in full on our demand, all such unpaid and outstanding interest,

fees and/or charges arising from or in connection with your card account.

8. PIN AND USE AT ATM

8.1 Issue of PIN

We may in our absolute discretion issue a PIN to you and/or permit you

to select or change the PIN via TBS. We may send you the PIN by ordinary

post at your and/or the business member’s sole risk.

8.2 Not to disclose PIN

You must not disclose the PIN and must take all care to prevent the PIN

from being disclosed to any third party.

8.3 Liability for all card transactions

Subject to clause 9.3, you and/or the business member are liable for all

card transactions effected by the use of the card at an ATM whether with

or without your knowledge or authority.

8.4 Change/terminating use of PIN

We are entitled at our reasonable discretion to change or terminate your

use of the PIN at any time after giving reasonable notice .

9. LOSS/THEFT/DISCLOSURE

9.1 Duty to prevent loss, theft and fraud

You must keep the card in a safe and secure place and ensure that the

PIN and the TBS Access Code are not disclosed to any third party or kept

with the card and you must take all steps and precaution to prevent any

forgery, fraud, loss or theft in respect of or in relation to the card, the PIN

and the TBS Access Code.

9.2 Loss/theft/disclosure

If your card is lost, stolen or used by any other person or your PIN and/

or TBS Access Code is disclosed to any other person, you must:- (a)

immediately notify us; and (b) furnish to us a statutory declaration

in such form as we will specify and/ or a police report and/or any other

information we may require.

9.3 Liability for all card transactions

You are liable for all unauthorized card transactions, whether they are

effected as a result of the unauthorized use of the card, the PIN and/or

the TBS Access Code or otherwise. Notwithstanding the foregoing, your

liability for all unauthorized transactions on your card which are effected

prior to you notifying us shall be limited to S$100 provided:- (a) you have

fully complied with clauses 9.1 and 9.2; (b) you assist in the investigations

and recovery; and (c) we are satisfied that such unauthorized card

transactions are not due to your negligence and that you have not acted

fraudulently.

9.4 Recovery of lost or stolen card

If the lost or stolen card is recovered, you must immediately return to us

the card cut in half without using it. You must not use the PIN and/or the

TBS Access Code after reporting to us that the PIN and/or the TBS Access

Code has been disclosed to a third party.

9.5 Issue of new card/PIN

We may, in our absolute discretion, issue a replacement card or a new PIN

upon such terms and conditions as we may deem fit.

10. TERMINATION OF CARD ACCOUNT

10.1 Your option to terminate

You may terminate your card account if you:- (a) give us notice of

termination; and (b) return to us the card cut in half; and (c) pay us the

current balance in full (including the amount of any card transaction

which you have carried out but which has not been debited to your card

account before we receive your card), provided that such termination

will only take effect after our receipt of the card, and full payment of the

current balance including any Collected Amount, interest, charges and

fees due or funds required to be made by Law or Regulation.

10.2 Our right of termination

We are entitled in our reasonable discretion, at any time and after giving

reasonable notice but without giving any reason and without any liability,

to terminate your card account forthwith and/or to demand immediate

payment of the total outstanding balance, whether or not you are in

default of this agreement and whether or not the current balance is due. If

we terminate your card account for any reason, you must:- (a) immediately

return to us the card cut in half; and (b) pay the current balance in full

(including such card transaction which you have carried out but which

has not been debited to your card account before we receive your card).

10.3 Our rights not prejudiced

Our rights and remedies shall not be determined, affected or prejudiced

by, and the current balance shall immediately become due and payable

in the event of your bankruptcy, insanity, death or other legal disability,

and you or your representative shall be bound to immediately return to

us the card cut in half and pay the current balance in full (including all

liabilities incurred by you or notified to us after such occurrence of any of

the foregoing events).

10.4 Obligations continue

We will not refund the annual or other fees in respect of your card account

in the event of the termination of the card account by either party and

your and/or the business member’s obligations and liabilities under this

agreement will continue notwithstanding the termination of your card

account by either party for any reason.

11. BUSINESS MEMBER

11.1 Issue of card at business member’s request

If we issue a card to you at the request of the business member, this clause

11, in addition and without prejudice to the other terms and conditions of

this agreement, applies.

11.2 Jointly and severally liable

You and the business member are jointly and severally bound by this

agreement and unless otherwise agreed and notified to you and the

business member, jointly and severally liable to us for the current balance

in connection with your card and/or your card account.

11.3 Liabilities not affected by counterclaim/set-off

All undertakings, liabilities and obligations owing to us under this

agreement by you and the business member will not be prejudiced or

affected in any way by any dispute or counterclaim or right of set-off

which you and the business member may have against each other.

11.4 Discharge/waiver of liabilities

The discharge or waiver of your liability for any reason will not prejudice

or affect the liabilities or obligations of the business member under this

agreement or our rights and remedies against the business member.

11.5 Change of particulars

The business member must:-

(a) Upon our request, provide us with any information, particulars and/

or documents relating to the business member, the cardmember, and

where applicable, the business member’s directors, shareholders,

beneficial owners, officers, representatives, signatories and/or

partners, within the time period specified in such request.

(b) promptly notify us in writing of:-

(i) any change or proposed change in the organisation of the

business member; and

(ii) the death of the business member (if it is a sole proprietor) or of a

partner of the business member (if it is a partnership firm); and

(iii) any change or proposed change in its rules of constitution or

analogous constitutional documents (if the business member is

an unincorporated association); and

(iv) any change or proposed change in its memorandum or articles

of association or analogous constitutional documents and/or

any change or proposed change in its paid-up share capital or

the identity of any of its shareholders or board of directors (if the

business member is a company); and

(v) the commencement of bankruptcy, winding up or judicial

management proceedings against the business member or the

passing of a resolution for winding up of business member, or the

appointment of a receiver or receiver and manager over any of

the assets of the business member, or the cessation of business

of the business member or the business member entering into a

scheme of arrangement or other similar proceedings under the

Companies Act, Cap. 50; and

(vi) the death, resignation or withdrawal (for whatever reason) of

any partner of the business member or any change in particulars

of the business member or its manager (if it is a limited liability

partnership)

authorised to communicate with us from time to time in relation to any

matter concerning the card account (without prejudice to our right in

our absolute discretion to liaise with any other person representing or

purporting to represent the business member from time to time).

11.6 Option to terminate card account

The business member may terminate the card account, at any

time, in accordance with clause 10.1, but your obligations and the

business member’s obligations under this agreement will continue

notwithstanding such termination of the card account.

11.7 Business member’s rights

The business member is entitled to:-

(a) request to vary the credit limit and/or consolidated credit limit; and/ or

(b) give any notices, instructions or requests in connection with you, any

card transaction, the card or the card account, subject always to the

applicable rules, regulations or official directives then prevailing; and/

account.

11.8 Assisting in investigation/litigation

You and/or the business member must at all times fully assist and

cooperate with us in any investigation, litigation or prosecution against

you and/or the business member, as the case may be, and provide all such

documents and other evidence as we may require.

11.9 Our right of termination

Without prejudice to clause 10.2, we may terminate the card account in

accordance with clause 10.2 in any one or more of the following events:-

(a) the appointment of a receiver, receiver and manager, judicial manager

or trustee over any of the property or assets of the business member or

any part thereof;

(b) the business member proposing to enter into a scheme of arrangement

or other similar proceedings under the Companies Act, Cap. 50;

(d) the bankruptcy, insolvency or death of the business member (if the

business member is an individual); the dissolution of the business

member or the bankruptcy, death, resignation, withdrawal or

insolvency of any of the partners (of the business member) ; the

presentation of any petition for the winding up of the business member

(if the business member is a company).

Notwithstanding clause 10.2, we may terminate the card account

effective immediately upon notice in writing in any one or more of the

following events:-

(e) you and/or the business member fail to meet any of your obligations

under this Agreement (including the obligation to provide the Bank

with information, particulars and/or documents pursuant to in clause

11.5(a)) and does not remedy such failing within thirty (30) days after

being notified in writing.

11.10 Limit claim against business member

We may, in our absolute discretion at any time without notice to you and

without prejudice to our rights and remedies against you, agree with the

business member not to make any claim against the business member

or to limit the amount that we will claim against the business member

in respect of the total outstanding balance or any part thereof provided

always that notwithstanding any such agreement between the business

member and us, you remain fully liable to us for the total outstanding

balance incurred or payable by you under this agreement.

11.11 If business member is a partnership

Where the business member is a partnership:-

(a) all persons carrying on business in the name of the partnership or

under the name in which the business of the partnership is carried

on, are jointly or severally bound by this agreement, notwithstanding

the retirement or death of any partner or the introduction of any new

partner; and

(b) a demand made or notice sent to the partnership is deemed to be

demand made or notice sent to all the partners of the partnership; and

partnership or compound with, accept composition from or make

any other arrangements with any or such partners without thereby

releasing our rights and remedies against any of the other partners.

11.12 Communication

(a) All communication will be sent or given in accordance with this

agreement to you and/or the business member. All communication

sent or given to you or the business member is deemed to be sent or

given to both.

(b) You are bound by all notices, instructions or requests in respect of

your card and/or your card account made by the business member and

agreed to by us.

constitute your written permission for the purposes of Section 47 and

the Third Schedule of the Banking Act (Chapter 19) or for any other

disclosure requirements imposed by law, for the disclosure by us of

any information relating to you, your card, your card transactions

and/or your card account to any third party as we may deem fit in our

absolute discretion including without prejudice to the generality of the

foregoing, the branches, subsidiaries, representative offices, affiliates

and agents of Citibank N.A. and by any of them to the business

member, its parent company, subsidiaries and associates.

12. DISCRETION

12.1 May not allow card transactions

Without prejudice to any of our rights and remedies, we are entitled

to, at any time in our reasonable discretion and without giving any

reason or notice, to refuse to approve any proposed card transaction

notwithstanding that the total outstanding balance, if the proposed card

transaction was debited tot eh card account , would not have exceeded

the credit limit.

12.2 Allowing current balance to exceed credit limit

Without prejudice and notwithstanding the other provisions of this

agreement, we may allow or approve any card transaction which will

result in the total outstanding balance exceeding the credit limit or which

will result in the consolidated credit limit being exceeded (as the case may

be).

12.3 Suspension of card account

Notwithstanding and without prejudice to the other provisions of this

agreement, we are entitled at any time in our absolute discretion from a

risk management perspective and if required by the relevant authority

or under any applicable law, without notice to you and without giving

any reason, suspend your right to use the card entirely or in respect of

specified facilities.

12.4 Discretion in relation to card/facilities

Notwithstanding and without prejudice to the other provisions of this

agreement, we are entitled at any time in our reasonable discretion with

reasonable notice and without giving any reason:-

(a) increase or decrease the credit limit or the consolidated credit limit;

and/or

(b) refuse to re-issue, renew or replace the card; and/or

services, facilities and privileges in respect of or in connection with

your card account, whether specifically relating to you or generally to

all or specific cardmembers.

12.5 Change of card account number

(a) We may at your request or at any time without incurring any liability or

giving any reason, and upon giving you and/or the business member

notice, change your card account number; and issue a replacement

card; and transfer the current balance and all credits (if any) from your

original card account to a new card account. After we have given you

such notice, you must immediately return to us the card cut in half.

(b) Your and/or the business member’s obligations and liabilities under

this agreement will not be affected or prejudiced by such change of your

card account and this agreement. You may be required to re-establish

you direct debit authorization/GIRO instructions by providing your

new card account number top the relevant billing organization and/

or by providing updated instructions to us as we may require. In such

instances, Citibank will not be liable for any damage, loss, claims which

may arise from your failure to do the above.

12.6 Discretion to handle credit balance in card account

We shall be entitled to pay the credit balance (if any) on the card account to

the business member[‘s] or the basic cardmember[‘s] (as the case may be)

and shall not be obligated to enquire about the beneficial rights to such

funds. Without prejudice to the generality of the foregoing and subject to

clause 15.2, if the credit balance on the card account is at anytime more

than S$30,000 (or such other amount as we may from time to time in our

discretion determine), we shall be entitled to

(i) transfer all or any part of such credit balance on the card account by

way of funds transfer to any of the business member[‘s] or the basic

cardmember[‘s] (as the case may be) account(s) with us, provided

that if any account(s) that the business member[‘s] or the basic

cardmember[‘s] (as the case may be) has an outstanding balance(s),

such funds will be applied to set-off such outstanding balance(s) first;

(ii) pay all or any part of such credit balance by such mode as we determine

appropriate including by way of cheque or cashier’s order to the

business member[‘s] or the basic cardmember[‘s] (as the case may be).

12.7 Wrongful credit

Notwithstanding any statements of account or notices sent by us to

you, we have the right, in our reasonable discretion, to reverse any entry,

demand refund of and/or debit your card account in respect of any

overpayment or wrongful credit into your card account.

13. RELEASE OF INFORMATION

13.1 Disclosing information relating to you

We may, whenever we consider it in our interest, at any time and wit

out liability to you, whether before or after termination of your Card

account, disclose any information relating to you or any Card transaction

or your Card account or any other account which you may have with us

(including information we obtain from third parties such as any credit

bureau recognized by the Monetary Authority of Singapore (“MAS”)

under or pursuant to the Banking Act (Chapter 19)), to any third party as

we may deem fit at our absolute discretion, including, without prejudice

to the generality of the foregoing, Citibank, N.A.’s branches, subsidiaries

and affiliates worldwide, our servants, agents, correspondents, and/or

independent contractors; any person authorized by you to operate your

Card account; any person involved in facilitating, effecting, processing

or providing any facilities or services in respect of or in connection

with your Card account and/or this agreement; any merchant, bank

or financial institution; any government agency, statutory board or

authority in Singapore or elsewhere; and any other person to whom we

consider it in our interest to make such disclosure. Without prejudice to

the generality of the foregoing, where we are a member of, or subscriber

for the information sharing services of, any credit bureau recognized by

MAS under or pursuant to the Banking Act (Chapter 19), you expressly

authorize:-

(a) us to transfer and disclose to any such credit bureau; and

(b) any such bureau to transfer and disclose to any fellow member or

subscriber as may be recognized as such by MAS, any information

relating to you and/or your Card account and/or any other account

which you may have with us (and for such purposes) as may be

permitted under of pursuant to the Banking Act (Chapter 19).

13.2 Permission for disclosure/privacy

You and/or the business member agree that your and/or the business

member’s signing of the card application form shall constitute your and/

or the business member’s written permission for any such disclosure for

the purposes of Section 47 and the Third Schedule of the Banking Act

(Chapter 19) or for any other disclosure required by Law of Regulation.

You agree to the terms of, and that we may collect, use and disclose

personal data in the manner and for the purposes as described in the

Privacy Circular, which is deemed to be incorporated by reference into this

clause 13.2.

For the purpose of complying with applicable Law and Regulation, you

agree to waive any bank secrecy, privacy or data protection rights related

to your Card account.

13.3 Disclosure upon assignment and novation

You and/or the business member hereby consent, in connection with

any, or any proposed, novation, assignment, transfer or sale of any of

our rights and/or obligations with respect to or in connection with your

card account(s) and any facilities and services available in connection

with the card to any novatee, assignee, transferee, purchaser or any other

person participating or otherwise involved in such, or such proposed,

transaction, to the disclosure, to any such person, by us, of any and all

information relating to you, the business member, the program, your

card account(s) with us, this agreement and any security, guarantee

and assurance provided to secure your and/or the business member’s

obligations thereunder and any other information whatsoever which may

be required in relation thereto.

14. COMMUNICATION AND SERVICE OF DOCUMENTS

14.1 Sending communication to you

(a) We may send all communication to you by leaving it at, or by

sending it by ordinary post to, your last known address (whether

within or outside Singapore and whether such address is a Post

Office Box or is a place of residence or business) or by facsimile

transmission to your facsimile number as may be provided to us or

to our solicitors. Notwithstanding the above, we may also contact

you via telephone, electronic mail, short message service provided

by telecommunications providers, or such other means, to provide

you with account related information (including informing you about

your account payment status). You shall inform us upon receipt of

communication that is garbled, incomplete or inaccurate or which is

not intended for you and you agree to delete all such information from

your equipment immediately

(b) You acknowledge that we will send Alerts to you via email and/or

SMS and/or push notification to an email address and/or mobile

number as provided by you (according to your Alerts preference), in

real time or on a batched basis, and that in addition to the duties set

out at Clause 19.8(b) below, you acknowledge and agree that:

(i) you will provide updated and accurate account contact details

for us to send you Alerts (in accordance with your Alerts

preferences);

(ii) you shall enable and monitor Alerts;

(iii) your receipt of Alerts is subject to other conditions not within

our control including whether your internet and/or mobile phone

operator is able to support the service;

(iv) We will not be liable for any loss damage suffered or incurred

by you arising from or in connection with your failure to comply

with any of your duties in relation to these Alerts or your failure

to receive any Alerts.

(v) We will not be liable for or any failure, suspension, cessation,

delay, disruption, errors, defects or fault in third party

equipment, software, hardware, Internet, Internet browsers,

online networks, Internet service providers, telecommunication

service providers or other service providers, telecommunication,

computer or other electronic equipment or system.

14.2 When communication deemed to be received by you

All communication is deemed to have been received by you on the date of

delivery if it is delivered by hand; or on the date immediately after the date

of posting if it is sent by post (notwithstanding that it may be returned

to us undelivered); or at the time of transmission if sent by facsimile

transmission, electronic mail and/or SMS.

14.3 Communication to us

(a) Unless otherwise provided in this agreement, all communication,

requests and instructions from you may be personally delivered to us

in writing; or sent by registered post, electronic mail or SMS to us in

accordance with our prescribed verification procedure prevailing at the

time.

(b) We may in good faith and without liability to you, regard any

communication given by you which are referable to you in accordance

with our prescribed verification procedure prevailing at that time

as authentic and duly authorised and shall be under no obligation

to investigate the authenticity or authority of persons sending or

purporting to send the communication or to verify the accuracy and

completeness thereof. We may, at our discretion, provide for additional

security measures or verification procedures, including but not limited

to, specific electronic mail and/or SMS confirmatory authorisation. The

communication given by you to us shall be deemed to be irrevocable

and binding on you notwithstanding that they may be given in error,

lack clarity or reasonably capable of being misunderstood, inaccurate

or incomplete. You shall inform us immediately upon your awareness

of and/or knowledge of any communication which is unauthorised,

given in error, forged, fraudulent, unclear or reasonably capable of

being misunderstood, garbled, inaccurate or incomplete and rectify

the same promptly.

(d) Unless otherwise provided in this agreement, all communication

from you will take effect only after one (1) business day or such other

period as determined in our reasonable discretion after the actual

receipt by our relevant officers in charge of the subject matter of such

communication.

(e) We will not be liable for any loss or damage suffered or incurred by you

howsoever or whatsoever arising from or in connection with:

(i) any use of electronic mail or SMS services; or

(ii) any failure to follow prevailing instructions, procedures,

form and directions prescribed by us for the provision of any

communication to us; or

(iii) any failure to use electronic mail services and/or SMS procedures

or forms which are prescribed by us; or

(iv) any failure, suspension, interruption, cessation, delay, disruption,

errors, defects or fault in third party equipment, software,

hardware, Internet, Internet browsers, online networks, Internet

service providers, telecommunication service providers or

other service providers, telecommunication, computer or other

electronic equipment or system; or

(v) any failure, suspension, interruption, cessation, delay, disruption,

errors, defects or fault in the transmission of communication to us

or authorizations or acknowledgements from us or any wrongful

interception of any communication through any online networks,

Internet service providers, telecommunication service providers

or other service providers, telecommunication, computer or

other electronic equipment or system whether or not owned,

operated or maintained by you, us or any other person beyond our

reasonable control; or

(vi) any delay or refusal by us, in our reasonable discretion, to execute

any communication that may be validly be given by you or

authenticated by you including for reasons due to applicable law;

(vii) any capacity inadequacies, network vulnerabilities, control

weaknesses, security shortcomings, malicious attacks- and

hacking incidents (except in the case of our fraud, gross

negligence or wilful default); or

(viii) any corruption or loss of any data or communication stored in

any equipment or in the course of transmission thereof through

online networks, Internet service providers, telecommunication

service providers or other service providers, telecommunication,

computer or other electronic equipment or system including

any errors generated in the transmission of any communication

beyond our reasonable doubt; or

(ix) our failure to acknowledge any communication sent by you to us;

(x) your provision of wrong or inaccurate information including your

mailing address, electronic mail address or mobile phone number

to us or your failure to update us of any change or proposed

change in your electronic mail address or mobile phone number;

(xi) your failure to regularly check for correspondence from us in

accordance to clause 14.1.

14.4 Notify changes of particulars

You must notify us promptly if:-

(a) you intend to reside outside Singapore; and/or

(b) there is any change or proposed change in the particulars which you

have given to us (including but not limited to your name, identification

numbers, mailing, home, electronic mail or office address, your home,

office, facsimile, telephone number including or mobile phone number

and your employment ), and you must immediately provide us with any

or other information and documents as we may require from time to

time in our reasonable discretion.

member; and/or

(d) your employment with the business member is terminated or

suspended.

14.5 Service of legal process

(a) We may serve a writ of summons, statement of claim or other legal

process or any other document requiring personal service in respect

of any action or proceedings under this agreement on you and/or the

business member by leaving it at, or sending it by ordinary post to, your

and/or the business member’s last known address (whether within or

outside Singapore and whether such address is a Post Office Box or

is a place of residence or business) as may be provided to us or to our

solicitors. Nothing in this clause shall affect our right to serve legal

process in any other manner permitted by law.

(b) Such legal process or document is deemed to have been duly served

on you and/or the business member on the date of delivery it was

personally delivered or transmitted by telex, facsimile or electronic

mail or if sent by post, on the day immediately after the posting, no

withstanding that it may be returned to us undelivered.

14.6 Miscellaneous

Notwithstanding anything in this agreement, all communication from us

may be sent to your electronic mail address or mobile phone number as

provided by you to us. You represent that you are the registered owner on

record of the electronic mail address or mobile phone number that you

have provided to us.

15. APPROPRIATION OF PAYMENT/RIGHT OF SET-OFF

15.1 Right of appropriation

(a) We shall be entitled in our reasonable discretion to apply and

appropriate all payments received by us in such a manner or order of

priority as we may deem fit, notwithstanding any specific appropriation

of such sums by you or any person making such payment. Without

prejudice to the generality of the foregoing, we may apply payments

received by us in the following order of priority:

(i) all billed but unpaid interest, fees and charges;

(ii) all unpaid balance transfer balances, cash advances, instalment

plans, card transactions shown in any previous statements of

account;

(iii) all unpaid balance transfer balances, cash advances, instalment

plans, card transactions shown in the current statement of

account; and

(iv) all unpaid balance transfer balances, cash advances, instalment

plans, card transactions not yet included in any statement of

account.

(b) For each category of unpaid balances referred to in each of sub-clauses

15.1(a)(ii), (iii) and (iv):

(i) the balances with the highest applicable interest rate will be repaid

in priority to the other balances within such category; and

(ii) where the interest rate applicable to any unpaid balance transfer

balances within such category is the same, payments received

by us will reduce the balances transferred under the latest fund

transfer program (after it has been reflected in your statement of

account) first, notwithstanding that you may have unpaid balance

transfer balances from earlier fund transfer programs.

15.2 Right of set-off

(a) We may at any time and from time to time and without liability in any

way to you, combine or consolidate any one or more accounts which

you may have with us and set-off or apply any monies standing to

the credit of such accounts in or towards the discharge of the current

balance on the statement of account or vice versa. We may at any

time and from time to time without notice and without liability in any

way to the business member, combine or consolidate any one or more

accounts which the business member may have with us and set-off or

apply any monies standing to the credit of such accounts in or towards

the discharge of the current balance on the master billing statement of

account or vice versa.

(b) Where such combination, consolidation and/or set-off requires the

conversion of one currency into another, we are entitled to effect such

conversion at such time and rate of exchange in accordance with our

usual practice and you and/or the business member must bear all

exchange risks, easonably reasonably incurred losses, commission

and other bank charges which may thereby arise.

16. EXCLUSION OF LIABILITY

16.1 Goods/services supplied by merchant

You and/or the business member will not hold us responsible for (a) goods

or services supplied by any merchant or the quality or performance of any

goods or services pursuant to or in relation to any card transaction, or (b)

any loss you suffer or may suffer in connection with any card transaction

where it is proven that or, you claim that, the merchant had forced,

coerced or pressured you in any way to effect the card transaction, even

if we have been advised of the possibility of the loss. If you and/or the

business member have any complaint against any merchant (including

but not limited to any claims that the merchant had forced, coerced or

pressured you to perform the card transaction), you and/or the business

member shall resolve such dispute with the merchant directly; your and/

or the business member’s liability owing to us will not be affected by

such dispute or any counterclaim or right of set-off which you and/or

the business member may have against such merchant. Your and/or the

business member’s rights under this agreement are not to be assigned or

otherwise disposed of.

16.2 Card not accepted by merchant

You and/or the business member will not hold us liable in any way and you

and/or the business member will have no claims against us if the card is

not accepted or honoured by any merchant, bank, financial institution or

any other person for any reason.

16.3 Loss/damage in connection with your card account

Save where expressly provided in this agreement, we are not liable to

you and/or the business member for any loss, damage, inconvenience,

embarrassment, cost and expense of any nature which in any way may be

suffered or incurred by you and/or the business member or by any other

person in respect of or in connection with your card account and/or this

agreement, any repossession of the card or any request for its return;

any malfunction or failure of any machine or system of authorization or

transmission link or ATM; any damage or loss of the card; or any inability to

retrieve any data or information that may be stored in the card howsoever

caused.

16.4 Inability to perform our obligations

We are not liable if we are unable to perform our obligations under this

agreement, due directly or indirectly to the failure of any machine or

communication system, defect or damage of the card, industrial dispute,

war, Act of God, or anything outside our control or the control of our

Representatives. If we are unable to produce or send a memo statement

of account to you or a master billing statement of account to the business

member for any reason whatsoever, we are not liabel to you and/or the

business member in any way and your and/or the business member’s

liabilities and obligations under this agreement will not be prejudiced and

will continue to accrue.

16.5 Act or default of agents/contractors

You and/or the business member agree that we have the discretion to use

such agents, contractors or correspondents as we deem fit to carry out or

procure any of the matters or transactions governed by or contemplated

in this agreement, and save where expressly provided in this agreement

we are not liable to you and/ or the business member for any act, omission

or neglect on the part of such agents, contractors and/or correspondents.

16.6 Duress

You and/or business member cannot hold us liable or responsible for

any loss you and/or business member suffer or may suffer in connection

with any card transaction where it is proven that or, you and/or business

member claim that, the merchant had forced, coerced or pressured you in

any way to effect the card transaction, even if we have been advised of the

possibility of the loss. If you and/or business member have any complaint

against any merchant in this regard, you and/or business member shall

resolve such dispute with the merchant directly; your and/or business

member’s liability owing to us will not be affected by such dispute or any

counterclaim or right of set-off which you and/or business member may

have against such merchant. Your and/or business member’s rights under

this agreement are not to be assigned or otherwise disposed of.

17. INDEMNITY

17.1 Compensate us for loss/damage

You and/or the business member will compensate us and hold us

harmless against any loss, damage, liability, cost and expense (including

legal costs) which we may reasonably incur or suffer as a result of or in

connection with your card account and/or this agreement, including

without prejudice to the generality of the foregoing:-

(a) your and/or the business member’s breach of any of your obligations

under this agreement;

(b) the actual or attempted enforcement or protection of any of our rights

and remedies against you and/or the business member; and/or

effect on the card, the card account and/or this agreement, and the

same may be debited to your card account and/or shall be paid by you

and/or the business member on demand.

18. RECURRING/INSTALMENT PAYMENTS

18.1 Authorization and payment

If you use the card to purchase goods or services by instalments or to

make payments on a recurring basis, you and/or the business member

thereby authorize us to pay such instalments for you as they become due

and you and/or the business member agree to make payment for each

such instalment when we debit the same to your card account.

18.2 Automatic transfer to new card account

If you are issued with a replacement card with a different card number,

you will need to re-establish any recurring payment instructions you

have with your respective billing organization(s) to avoid any disruption

to your bill payments and/or lapses in your policies (where applicable)

and we will not be liable for any loss or damages incurred by you in

connection with your failure to do such update. Further, if your recurring

payment instruction is with a Specified Organisation named in

http://citibank.com.sg/recurringmerchants, you agree that we may,

but are not obliged to, automatically charge your bills to such replacement

card.

18.3 Suspension/Termination of account

If your right to use the card is suspended or your card account is

terminated, we may at our option and without prejudice to any of our rights

and remedies, stop paying the said instalments, or bill the aggregate sum

of the remaining instalments to you forthwith.

18.4 Other terms and conditions

You and/or the business member also agree to be bound by any other

specific terms and conditions governing such recurring/instalment

payment scheme. In the event of conflict, such specific terms and

conditions are to prevail over the provisions of this clause but only to the

extent necessary to give full effect to those terms and conditions.

19. GENERAL

19.1 Change of agreement

(a) We may at any time vary, modify, add to or delete the terms and

conditions of this agreement and the Privacy Circular and we will notify

you and/or the business member of any such changes in such manner

as we may, in our absolute discretion, deem fit.

(b) If you do not accept such changes, you may terminate your card

account in accordance with clause 10 within 10 days after we have

given such notice of change. If the business member does not accept

such changes. it may terminate the card accounts of all individual

cardholders in accordance with clause 10 within 10 days after we have

given such notice of change.

account after we have given such notice of change, you will be deemed

to have accepted such changes without reservation.

19.2 Rights are cumulative

The rights and remedies provided in this agreement are cumulative and

not exclusive of any other rights or remedies (whether provided by law or

otherwise).

19.3 No waiver of our rights

(a) No failure on our part to exercise and no delay on our part in exercising

any right or remedy under this agreement will operate as a waiver of

such right or remedy, nor will any single or partial exercise of any right or

remedy preclude any other or further exercise of such right or remedy or

the exercise of any other right or remedy.

(b) Any waiver by us of our rights or remedies in respect of any term of this

agreement or any breach of this agreement on your and/or the business

member’s part must be in writing and may be given subject to such

terms and conditions as we may deem fit and is effective only in the

instance and for the purpose for which it is given.

19.4 Use of artificial intelligence or data analytics

You acknowledge that we may use artificial intelligence or data analytics

(i.e. technologies that assist or replace human decision-making) whilst

providing products and services to you, for purposes including but not

limited to risk assessment, statistical, trend analysis and planning; and to

make decisions, provide, operate, process and administer your accounts

and services with us.

19.5 Record is conclusive and binding

Our records (including computer and microfilm stored records, or any

other electronic records stored by us) of all matters relating to you and/or

the business member, any card transaction, your card and/ or your card

account is conclusive evidence of such matters and is binding against you

and/or the business member for all purposes, save for manifest error,

subject to our right to rectify any error or omission therein and our right to

adduce other evidence. You and/or the business member hereby agree not

to at any time dispute the authenticity or accuracy of any computer output

relied upon by us for any purpose whatsoever. We may, in our absolute

discretion, destroy any document relating to any card transaction or

your card account after microfilming or otherwise recording the same in

such manner as we may deem fit as well as to destroy such microfilm and

records (including any electronic records) at any time.

19.6 Provisions are severable

Each of the terms and conditions of this agreement is severable and

distinct from one another and if at any time any one or more of the terms

and conditions of this agreement or any part thereof is or becomes invalid,

illegal or unenforceable, the validity, legality or enforceability of the

remaining provisions will not thereby be affected or impaired in any way.

19.7 Recording telephone calls

You and/or the business member consent to our recording of telephone

calls with us (whether made via TBS or otherwise) and for such recordings

to be used for any purpose as we deem fit including to provide evidence

of instructions and other verbal communications, for quality and training

purposes, as evidence in any proceedings against you, the business

member or any other person.

19.8 Bound by other terms and conditions

(a) You and/or the business member agree to be bound by all terms and

conditions (“Other Terms and Conditions”) governing the use of such

facilities, benefi ts or services, which may from time to time be made

available to you and/or the business member by us in connection with

your card account, as the same may be amended or varied from time

to time. If there is any conflict between this agreement and the Other

Terms and Conditions (including but not limited to the Telephone

Banking Service Terms and Conditions), then, subject to clause 19.3,

the former will prevail and apply and the latter will be deemed to be

modified so far only as it is necessary to give effect to the provisions of

this agreement. Unless otherwise provided by this agreement, nothing

in this agreement will affect the validity and enforceability of our rights

or remedies under the Other Terms and Conditions which will continue

to apply. For the purposes of this clause, “Alerts” refer to outgoing

transaction notifications.

(b) You agree to observe the duties imposed on you under the E-Payments

User Protection Guidelines (“Guidelines”) issued by the Monetary

Authority of Singapore in connection with your card account, which

include:

(i) providing updated and accurate account contact details for us to

send you Alerts (in accordance with your alert preferences) in real

time or on a batched basis;

(ii) enabling and monitoring Alerts. In this regard, the Guidelines

state that “it is [your] responsibility to enable transaction

notification alerts, to opt to receive all transaction notifications

for all outgoing transactions of (any amount) made from your

card account, and to monitor the transaction notifications sent

to you”;

(iii) (aa) not voluntarily disclosing your card account access codes to

a third party (except as instructed by us), (bb) not disclose your

card account access codes in a recognizable way, (cc) not keep a

record of your card account access codes in a way that allows a

third party to easily misuse the access code;

(iv) protecting your login credentials to your card account, where

password, OTP or other credentials that are used to authenticate

your identity;

(v) where you use a device to access your card account, you should

(aa) update the device’s browser to the latest version available;

(bb) patch the device’s operating systems with regular security

updates provided by the operating system provider; (cc) install

and maintain the latest anti-virus software on the device, where

applicable and (dd) use strong passwords, such as a mixture of

letters, numbers and symbols;

(vi) report unauthorized transactions to us (via the available reporting

channels) as soon as practicable after receipt of any Alert for any

unauthorized transaction. Where such reporting is delayed, to

provide us with reasons for the delayed report;

(vii) provide us with information, upon our request, on any

unauthorized transactions within a reasonable time; and

(viii) make a police report if requested by us in order to facilitate our

claims investigation process.

For the purposes of clause 19.8(b) and (c), “unauthorized transaction”

in relation to your card account, means any payment transaction

initiated by any person without your actual or imputed knowledge and

implied or express consent.

(i) we will send Alerts to you via email and/or sms to an email address

and/or mobile number as provided by you (according to your

alerts preferences);

(ii) Alerts will be sent real time, but you understand that your receipt

of Alerts is subject to other conditions not within our control

including whether your internet and/or mobile phone operator

being able to support the service;

(iii) Alerts will contain information which would allow you to

identify the transaction as being an authorized transaction or

unauthorized transaction;

(iv) where a transaction is effected by way of internet banking, any

mobile phone application or device arranged for by us for payment

transactions, we will provide an onscreen opportunity for you to

confirm the payment transaction and recipient credentials before

we execute any authorized payment transaction; and

(v) you should report unauthorized or erroneous transactions to the

available reporting channels.

For the purposes of clause 19.8(c) and (d), “payment transaction”

means an act, initiated by the payer or payee, of placing, transferring

or withdrawing money, irrespective of any underlying obligations

between the payer or payee, where the act is initiated through

electronic means and where money is received through electronic

means, and includes:

(1) the placing, transferring or withdrawing of money for the

purposes of making payment for goods or services; and

(2) the placing, transferring or withdrawing of money for any other

purpose.

(d) As a responsible financial institution, we will observe our duties under

the Guidelines and in the event of any inconsistency between the terms

and conditions of this agreement and the Guidelines, the Guidelines

will prevail. For the avoidance of doubt, the liability apportionment set

out in section 5 of the Guidelines do not apply to payment transactions

on credit cards issued by us in Singapore.

19.9 Assignment

We may at any time in our absolute discretion assign any of our rights

under this agreement or any card account to any third party whosoever

without your and/or the business member’s consent. Without prejudice

to the generality of the foregoing, you and/or the business member hereby

irrevocably agree to any novation of the agreement made between

you, the business member and us hereunder and any other agreement,

document, assurance and guarantee in connection therewith (including

but not limited to the Other Terms and Conditions) or with your card

account(s) or any facilities and services available in connection with

the card or securing your and/or the business member’s obligations

thereunder, and irrevocably agree that we are entitled to and may

assign or transfer absolutely to a transferee all or some of our rights,

title, interests, benefits, obligations and liabilities under the terms and

conditions of this agreement and/or under any instrument(s) and/or any

other agreement, document, assurance and/or guarantee in connection

therewith (including but not limited to the Other Terms and Conditions)

and/or with your card account(s) and/ or any facilities and services

available in connection with the card and/or securing your obligations

thereunder. You and/or the business member further irrevocably

agree that any such novation, assignment or transfer may be effected

by our delivering to you and/or the business member a notice to that

effect whereupon (a) our assigned or transferred rights, title, interests

and benefits thereunder shall be transferred to and assumed by the

transferee, (b) we shall thereafter be fully discharged and released from

our assigned or transferred obligations and liabilities thereunder, (c) we

shall retain all rights, title, interests, benefits, obligations and liabilities

not so assigned or transferred, (d) the transferee shall thereafter

be bound by identical rights, title, interests, benefits, obligations

and liabilities thereunder which we assigned or transferred and (e)

any acknowledgement (including but not limited to risk disclosure

statements and acknowledgements), information (including but not

limited to information provided in respect of risk profiling), instruction,

order, direction, mandate or authority given by you and/or the business

member to us in relation to your card account(s), any facilities and

services available in connection with the card, this agreement, the Other

Terms and Conditions or securing your and/or the business member’s

obligations thereunder may be relied and acted upon by the assignee or

transferee as if given by you and/or the business member to the assignee

or transferee and shall, unless and until revoked or cancelled, apply and

have effect in relation thereto. You and/or the business member also

hereby irrevocably undertake to execute and sign any document (if any)

which may be required to give effect to the foregoing.

19.10 Tax

You agree that we, any Citigroup Organisation or Third Party Service

Provider may withhold or deduct any Collected Amount which is required

to be withheld or deducted to comply with any Law or Regulation from

any payment to you, or to or from an account that you maintain with

us. Any Collected Amount shall be timely paid to the relevant Authority

in accordance with the relevant requirement. We will notify you of any

Collected Amount as soon as reasonably practicable. You acknowledge

that we will not be required to reimburse you for any amount withheld or

deducted by a Payment Infrastructure Provider. Further, to the extent we

or any Citigroup Organisation or Third Party Service Provider pays or has

paid from its own funds or is or will become required to make a payment

to an Authority in respect of an amount that should have been, but was

not, a Collected Amount, you will indemnify us for such payment, plus any

interest and penalties thereon. You understand and agree that we are not

required to contest any demand made by an Authority for such payment.

If you have any questions about your tax position as a result of opening an

account with us or effecting any transaction on an account with us, you

should engage an independent tax adviser as you consider appropriate.

19.11 Governing law

This agreement is governed by Singapore law and you hereby submit

irrevocably to the non-exclusive jurisdiction of the Singapore

19.12 Exclusion of Rights of Third Parties

Nothing in these terms and conditions shall confer on any third party a

right to enforce any provision herein and the provisions of the Contracts

(Rights of Third Parties) Act (Chapter 53B) which might otherwise

be interpreted to confer such rights shall not apply and are expressly

excluded from applying herein and no consent of any third party is

required for any variation (including any release or compromise of any

liability) or termination of these terms and conditions.

19.13 U.S. Laws and Regulations

You and the business member understand that as a subsidiary of

Citigroup Inc., a U.S. financial holding company, we are required to

observe certain U.S. laws and regulations, including but not limited to

those relating to economic sanctions on certain countries, organizations

and/or individuals issued by the U.S. government. You and the business

member understand and accept that these laws and regulations may

result in us taking or refraining from taking certain actions, including but

not limited to suspending or terminating your card account(s) or holding

or returning the funds which are the subject of payment instructions

made by you or in your favour. Neither Citibank Singapore Limited nor

any Citigroup Organisation will be liable for any loss to you and/or the

business member as a result of our taking or refraining from taking any

actions (which we consider in our sole determination, to be appropriate or

requested) to comply with any U.S. laws or regulations.

TELEPHONE BANKING SERVICE

TERMS AND CONDITIONS

Before using any Telephone Banking Service, please read the terms and

conditions set out below, which govern your use of such service. By using

your TBS Access Code to operate the Telephone Banking Service, you are

accepting the terms and conditions set out below and will be bound by them.

1. DEFINITIONS

(a) In these terms and conditions, unless the context otherwise requires,

the following words when used have the following meanings

respectively set out below:-

“Account” means an account maintained by an Account Holder with

the Bank;

“Account Holder” means the person in whose name an Account is

maintained and includes, where the context requires, a supplementary

cardmember of a Citi Visa/Mastercard credit card account;

“Bank” means Citibank Singapore Limited;

“Service Instructions” means such instructions given to the Bank via

any Telephone Banking Service;

“Telephone Banking Service” or “TBS” means any banking service

operated over the telephone (by whatever name it may be known as)

offered by the Bank, in connection with the Service Instructions and

includes but is not limited to such services respectively known as Self

Service Phone Banking and CitiPhone Banking; and

“TBS Access Code” means any code or number as may be prescribed

by the Bank to enable the Account Holder to operate any Telephone

Banking Service and includes but is not limited to such access codes

known as the Customer Identification Number (“CIN”) and/or the

Telephone Personal Identification Number (“T-PIN”) (as the case may

be).

(b) Words importing the singular include the plural and vice versa;

words importing the masculine gender include the feminine and

neuter gender and references to a person includes a sole proprietor,

partnership or company. Headings to the clauses herein are for easy

reference only and shall not be taken into account in the interpretation

of these terms and conditions.

2. USE OF TBS ACCESS CODE

(a) An Account Holder may operate the TBS in relation to his Account by

using his TBS Access Code.

(b) Any Service Instructions identified by the Account Holder’s TBS Access

Code shall be deemed to be given by the Account Holder and shall be

conclusive and binding on the Account Holder and the Account Holder

hereby authorises the Bank to act on any such Service Instructions

identified by the Account Holder’s TBS Access Code.

identified by the Account Holder’s TBS Access Code shall be conclusive

and binding on the Account Holder (notwithstanding that such Service

Instructions may not have been given by the Account Holder or with his

consent or authority).

(d) Notwithstanding and without prejudice to the other terms and

conditions herein, the Bank shall be entitled (but not obliged), in its

reasonable discretion, to permit the Account Holder to operate the TBS

without the use of his T-PIN upon verifying the identity of the Account

Holder in accordance with the Bank’s prevailing prescribed procedure

at the time.

(e) Notwithstanding and without prejudice to the other terms and

conditions herein, the Bank shall be entitled, in its reasonable

discretion , to refuse to act on all or any Service Instructions; and the

Bank shall be entitled in its reasonable discretion to require written

confirmation of the Account Holder’s Service Instructions (even where

identified by the Account Holder’s TBS Access Code), and to refuse

to act on any such Service Instructions unless and until such written

confirmation is received by the Bank.

(f) The use of any TBS and the TBS Access Code is also subject to the

Bank’s terms and conditions governing the type of Account or facility of

which the TBS may be operated in connection therewith and nothing in

these terms and conditions shall be construed as amending or varying

those terms and conditions.

(g) The Bank shall at its reasonable discretion, be entitled to change,

deactivate or revoke the use of the TBS Access Code at any time

without giving any reason but with reasonable notice to the Account

Holder.

3. DISCLOSURE OF TBS ACCESS CODE TO THIRD PARTY

(a) The Account Holder must exercise all care to ensure that the TBS Access

Code is not disclosed to any person and shall take all steps to prevent

forgery or fraud in connection with the use of his TBS Access Code

and/or the operation of the TBS. If the TBS Access Code is disclosed to

any person, the Account Holder must forthwith give the Bank written

notice thereof, thereupon the Account Holder shall immediately cease

to use the TBS Access Code.

(b) Unless and until the Bank receives such written notice of disclosure,

the Account Holder shall be fully liable and be bound by all transactions

effected by the use of such TBS, with or without his consent or

knowledge.

4. RECORDING OF SERVICE INSTRUCTIONS

The Bank may (but shall not be obliged to) at its absolute discretion tape

or otherwise record all Service Instructions, and the Account Holder

agrees to the use of such tapes or recordings and any transcripts thereof

which the Bank may make for any purpose that the Bank deems desirable,

including their use as evidence in any proceedings against the Account

Holder or any other person.

5. BANK’S RECORD OF TRANSACTIONS

The Bank’s record of transactions in respect of and in connection with

the use and operation of TBS is conclusive and binding on the Account

Holder for all purposes whatsoever save for any manifest or clerical error

but nothing herein shall preclude the Bank from rectifying at any time any

error, irregularity or omission therein.

6. CHANGE OF T-PIN

The Account Holder may change his T-PIN from time to time in accordance

with the Bank’s prescribed procedure then prevailing. The Bank shall be

entitled, in its reasonable discretion but without liability and without

giving any reason, to reject any selection made by the Account Holder as

his substituted T-PIN; if the Bank so approves, such substituted T-PIN,

shall take effect from the time of receipt by the Bank of such instructions

from the Account Holder. The Account Holder shall take all steps not

to select such numbers as a substitute T-PIN which may easily be

ascertained or otherwise facilitate fraud or forgery.

7. CANCELLATION OF TBS ACCESS CODE

The Account Holder may cancel his TBS Access Code by giving notice to

the Bank in writing or in any other manner as may be determined by the

Bank, and such notice shall only be effective upon actual receipt thereof

by the relevant offi cer-in-charge at the Bank.

8. FUND TRANSFER FACILITIES VIA TBS

The Account Holder may apply, in accordance with the Bank’s prescribed

procedure then prevailing and the Bank may, in its reasonable discretion,

permit the Account Holder to operate such fund transfer facilities via the

TBS, including without limitation, GIRO or direct debit banking system as

may be made available by the Bank from time to time. The Account Holder

acknowledges that the operation of such fund transfer facilities shall be

subject to the relevant terms and conditions governing such facilities.

9. BANK’S DISCRETION

Notwithstanding and without prejudice to any other terms and conditions

herein, the Bank shall be entitled at any time, in its reasonable discretion

and with reasonable notice , to amend, vary, withdraw, restrict, suspend

or terminate all or any of the facilities in respect of or in relation to the

TBS Access Code and/or the TBS. The Bank may, from time to time, in its

reasonable discretion and make available through the operation of TBS,

such other services and/or facilities as the Bank may deem fit.

10. LIMITATION OF LIABILITY

(a) Save in the case of the Bank’s fraud, negligence or wilful doubt, the

Bank shall not be liable for any loss, damage, cost or expense which

the Account Holder may suffer or incur in connection with or as a

result of the Bank acting on any Service Instructions identified by the

Account Holder’s TBS Access Code (notwithstanding that such Service

Instructions may not have been given by the Account Holder or with his

consent or authority) and the Account Holder agrees to indemnify the

Bank against any loss, damage, cost, expense and fees (including legal

fees on a full indemnity basis) which the Bank may thereby suffer or

incur.

(b) The Bank shall not be liable if it is unable to perform its obligations

under these terms and conditions due, directly or indirectly, to the

failure of any machine or communication system, any industrial

dispute, war, Act of God or anything outside the control of the Bank, its

servants and/or agents.

or correspondents as the Bank deems fit to carry out or procure any

of the matters or transactions governed by or contemplated in this

Agreement.

11. VARIATION OF TERMS AND CONDITIONS

The Bank may at any time amend or vary any of these terms and conditions

governing the operation or use of the TBS. The Bank shall notify the

Account Holder of any changes. If the Account Holder continues to use

or operate the TBS after the Bank has given such notice of change, the

Account Holder shall be deemed to have accepted and agreed to such

changes without reservation.

12. TERMS AND CONDITIONS TO PREVAIL

These terms and conditions herein prevail over all existing terms and

conditions relating to TBS and the TBS Access Code, in so far as and only

to the extent that such existing terms and conditions are inconsistent

with these terms and conditions herein.

13. GENERAL

(a) If any one or more of these terms and conditions or any part thereof

shall be declared to be illegal, invalid or unenforceable under any Law

or Regulation, it shall not affect the legality, validity or enforceability of

any other parts thereof or any other terms and conditions herein.

(b) The remedies under these terms and conditions are cumulative and are

not exclusive of the remedies provided by law.

and powers shall operate as a waiver thereof and no waiver by the

Bank of a breach of any of these terms and conditions on the part of

the Account Holder shall be considered as a waiver of any subsequent

breach of the same or any other terms and conditions herein.

(d) These terms and conditions are governed by Singapore law and the

Account Holder hereby submits irrevocably to the non-exclusive

jurisdiction of the Singapore courts.

CITI EQUAL PAYMENT PLAN (EPP)

TERMS AND CONDITIONS

1. You agree that your participation in this interest-free Equal Payment Plan

(“EPP”) instalment scheme will be governed by these terms and conditions

(“Terms”), and any other rules, procedures or instructions which we,

Citibank Singapore Limited (“Citi”), may from time to time issue.

2. There are no additional fees and charges for this EPP, ONLY if we receive (or

had received) payment in full of the current balance stated on your monthly

statement of account by the payment due date every month until you have

paid all installments.

However, if we did not receive the full payment of the current balance

as indicated in your previous monthly statement of account, the billed

monthly installment due in current statement, and any unpaid portion of

any previous monthly installment(s) in your current statement of account

is subject to daily interest at (i) S$3.00 per month, or (ii) the Retail Interest

Rate as set out in the statement of account, whichever is greater. This daily

interest on the EPP will be charged from one day after statement date till:

a) one day before the payment date of the EPP, if you pay the full current

balance on or before the payment due date OR

b) till the date you pay the full current balance after the payment due date.

In addition, if we do not receive the full payment of the minimum amount

due by the payment due date, you must also pay a monthly late payment

charge at a rate(s) determined by us and notified to you from time to time.

The above is subject to the terms of our Citi Cardmember’s Agreement

governing your Citi Credit Card account.

Below is an illustration on the retail interest charge on the billed instalment

amount if you do not make a full payment of the current balance by the

payment due date.

(Important: Please note the example below is for illustrative purposes)

Statement Date 15 February

Payment Due Date 12 March

Billed EPP instalment amount S$500

Retail interest rate as set out in

the statement of account

27.9%p.a.

Minimum payment specified in

statement of account

S$50

Payment made on 20 Feb S$50

Interest charged on the billed

EPP instalment amount ($500)

from current statement date till

payment date at retail interest

rate 27.9%p.a.

S$1.53

Remaining unpaid EPP

instalment amount

S$450

Interest charged on the unpaid

portion of the billed EPP

instalment amount ($450) from

payment date till next statement

of account at retail interest rate

27.9%p.a.

S$8.26

Total interest payable S$9.79

3. You will also continue to be bound by the Citi Cardmember’s Agreement

governing your Citi Credit Card account and all terms and references used,

defined or construed therein and in our materials shall have the same

meanings and construction in these Terms.

4. You and/or your supplementary cardmember may purchase the selected

product(s) and/or service(s) from our designated merchants under EPP

by making payment for the purchase amount of such product(s) and/or

services(s) (“Purchase Amount”) in equal instalments (“EPP instalments”)

over the selected tenure as stated in the attached authorisation form

or on a separate terminal-generated charge slip. Please note that

notwithstanding that you will be making payment to us for the Purchase

Amount via EPP instalments, we would have made full payment of the

Purchase Amount to the relevant merchant. Accordingly, you will be liable

to us for the entire Purchase Amount.

5. By signing the said authorisation form or charge slip, you are deemed to

have irrevocably and unconditionally agreed that each EPP instalment

will be billed to your card account starting from the month after your

purchase without the need for further signatures to be obtained. Each

EPP instalment billed will be reflected in your monthly statement of

account as a normal charge to your card account and be payable by you

in accordance with the terms of the Citi Cardmember’s Agreement. In

particular, please note that the usual interest charges and late payment

charges will be levied if applicable.

6. You understand that, upon the processing of the charge slip or

authorisation form, your available combined credit limit will be

provisionally reduced by blocking out an amount equivalent to the

Purchase Amount, but will be progressively restored by the amount of

each EPP instalment as each EPP instalment is paid and to the extent that

actual payment is received by us.

7. Approval of EPP is also subject to, amongst other things, the following

conditions:

a. the Purchase Amount must be for an amount not less than the

minimum transaction amount, as prescribed by Citi from time to time;

b. the available combined credit limit in your Citi Credit Card account(s),

excluding any temporary credit line increase, must be sufficient to

block out the Purchase Amount of your selected product and/or

service; and

c. you are not in breach of the Citi Cardmember’s Agreement.

8. Upon the occurrence of any one or more of the following events, we shall

be entitled to bill the aggregate sum of the remaining EPP instalments to

you forthwith:

a. you are in breach of any of these Terms or any provision of the Citi

Cardmember’s Agreement;

b. the available combined credit limit in your Citi Credit Card account(s),

excluding any temporary credit line increase, must be sufficient to

block out the Purchase Amount of your selected product and/or

service; and

c. Citi terminates or suspends your card account;

d. you terminate your card account;

e. you terminate the EPP transaction;

f. you successfully return the product(s) and/or cancel the service(s)

purchased under EPP to the merchant and obtain a refund therefor;

g. your death, bankruptcy or other legal disability; or

h. any provision herein is declared by any judicial or competent authority

to be void, voidable or otherwise unenforceable.

The net amount will be reflected as a charge in your Citi Credit Card

statement of account and, except in the situation stated in clause

8(f) above, be payable by you in accordance with the terms of the

Cardmember’s Agreement. If clause 8(f) applies, the merchant will pay the

refunded amount directly to your card account and this will be reflected in

your statement of account.

9. Certain Citi co-brand card partner merchants and Rewards Program

merchants may have opted to allow EPP purchases to be made and

may also opt whether or not to allow the issuance of rewards dollars in

conjunction with a EPP purchase. If such merchants allow an item to be

purchased under EPP after allowing the redemption of rewards vouchers/

dollars against that item, the Purchase Amount less any redemption must

still be greater than the minimum amount determined by us. In any event,

such merchants must also abide by any other conditions or restrictions

imposed by the merchant or us.

10. We are not the manufacturer or supplier (or the agent thereof) of any

of the products featured. We shall not be in any way liable, for any

claim, injury, expense, loss or damage brought or incurred by any party

whosoever, or for any other matter arising from or in connection with

the use of any product or supply of any service purchased hereunder or

your participation in EPP. Any complaints or comments in relation to any

product or service purchased or any accompanying terms and conditions

are to be directed to the supplier.

11. Purchases of product(s) and/or services under EPP will not earn rewards

under any of Citibank’s loyalty programmes (including but not limited to

Points, Citi Miles, Cash Back, SMRT$, Citi M1 Rebate, Reward Points, Citi

ThankYou

Points).

12. Citi is entitled to apply and appropriate payments received in such

manner or order of priority as it deems fit, notwithstanding any specific

instruction from you or any third party. Without prejudice to the generality

of the foregoing, Citi may apply payments received as follows:

a. all billed and unpaid interest, fees and charges;

b. all unpaid balance transfer balances, cash advances, instalment

plans (including Quick Cash/Citi FlexiBill/Citi PayLite/EPP), card

transactions shown in any previous Statement of Account;

c. all unpaid balance transfer balances, cash advances, instalment

plans (including Quick Cash/ Citi FlexiBill/Citi PayLite /EPP), card

transactions shown in the current Statement of Account; and

d. all unpaid balance transfer balances, cash advances, instalment

plans (including Quick Cash/ Citi FlexiBill/Citi PayLite /EPP), card

transactions not yet included in any Statement of Account.

13. For each category of unpaid balances referred to in each of sub-clauses 12

(b), (c) and (d):

a. the balances with the highest applicable interest rate will be repaid in

priority to the other balances within such category; and

b. where the interest rate applicable to any unpaid balance transfer

balances within such category is the same, payments received by Citi

will reduce the balances transferred under the latest fund transfer

program (after it has been reflected in your Citi Credit Card statement

of account) first, notwithstanding that you may have unpaid balance

transfer balances from earlier fund transfer programs.

14. If the program is approved, you acknowledge that if you are enrolled for

Electronic Advice, the bank may send you the Confirmation Letter via

email or such other communication methods as the bank may determine,

in accordance with the terms and conditions governing your account.

15. Citi reserves the right at our absolute discretion to vary, delete, add to or

in any way amend these Terms in its discretion from time to time without

notice.

16. Our decision on all matters relating to EPP shall be final and no

correspondence shall be entertained.

CITI BUSINESS CARD REWARDS PROGRAM

TERMS AND CONDITIONS

1. DEFINITIONS

1.1 In these terms and conditions, unless the context otherwise requires:

“Bank” means Citibank Singapore Limited;

“Business Day” refers to any day on which banks are open for business in

Singapore;

“Card” means a Citi Business Card issued by the Bank at the Company’s

request and includes any renewal or replacement card;

“Card Account” means the account maintained with the Bank in respect of

the Card;

“Cardholder” means a person to whom a Card is issued;

“Company” means the entity at whose request a Card is issued;

“Points” refers to Citi ThankYou Points or ThankYou Points earned on your

Citi Corporate Card;

“Points Validity Period” means a period of 60 months by reference to

which Points are calculated, but so that the first Points Validity Period

shall commence on the date when the Cardholder is entitled to participate

in the Program and expire at the end of 60 months thereafter and each

subsequent Points Validity Period will commence on the expiry of the

previous one;

“Program” means the Citi Business Card Rewards Program (which governs

the earning of Points) and the Citi ThankYou Rewards Program (which

governs the redemption of Points);

“Retail Purchase” means a purchase of any goods or services by the use

of the Card and may, at the Bank’s absolute discretion and without prior

notice, include or exclude any Card transaction as may be determined by

the Bank;

“Local Retail Purchase” means a Retail Purchase denominated in S$;

“Overseas Retail Purchase” means a Retail Purchase denominated in a

currency other than S$;

“Reward” means any goods, services, benefits, arrangements or other

privileges (including, without limitation, miles on participating airline

frequent flyer programs, payment of annual Cardmembership fees or

rebate), as may be determined by the Bank in its reasonable discretion,

which may be redeemed or obtained by the use of Points under the

Program; and S$ means the lawful currency of the Republic of Singapore.

1.2 Unless the context otherwise requires, words and expressions respectively

defined or construed in the Citi Business Card Cardmember’s Agreement

shall have the same meanings when used or referred to herein; and words

referring to the singular number shall include the plural number and vice

versa.

2. PARTICIPATION

2.1 A Cardholder whose Card Account is in good standing, as determined by

the Bank in its sole discretion, is entitled to participate in the Program as

at the date of commencement of the Program or the date when the Card

is issued to him/her, whichever is the earlier. Participation in the Program

shall be governed by these terms and conditions and any amendments

made hereto from time to time at the Bank’s reasonable discretion with

reasonable notice to the Cardholder.

2.2 If a Cardholder terminates his/her Card account, any unused Points shall be

automatically cancelled.

2.3 If the Cardholder’s Card account is terminated at any time for any reason,

whether by the Cardholder or the Bank, the Cardholder will be disqualified

from participating in the Program and all unused Points then accrued shall

automatically be cancelled.

2.4 If the Company’s Account is terminated at any time for any reason, whether

by the Company, or the Bank, the Cardholder will be disqualified from

participating in the Program and all unused Points then accrued shall

automatically be cancelled.

3. ISSUANCE AND REDEMPTION OF POINTS

3.1 A Cardholder will receive, on a monthly basis, Points which will be credited

to his/her Card Account at the rate of 2.00 Point for every S$1 (or its

equivalent in foreign currency) incurred on Local Retail Purchases and

Overseas Retail Purchases charged to his/her Card Account.

3.2 Points shall be calculated on the amount of each Retail Purchase

transaction and accumulated on a daily basis, rounded to the nearest

Point. Any refunded Retail Purchases will not be accredited Points. Where

Points have been credited to the Cardholder’s Card Account and/or used

before the Retail Purchase is refunded, the Bank will debit the Card Account

for the credited Points. The Bank shall be entitled to debit such Points even

if such debiting causes the Card Account to have a negative Points balance.

3.3 In determining the amount of retail purchases for purposes of calculation of

Points, the following transactions/charges shall not be taken into account

and will not earn any Points:

(i) annual fees, interest charges, late payment charges, GST, cash

advances, instalment/easy/extended/equal payment plans,

preferred payment plans, balance transfers, cash advances, quasi-

cash transactions, all fees charged by Citibank or third party,

miscellaneous charges imposed by Citibank (unless otherwise stated

in writing by Citibank);

(ii) funds transfers using the card as source of funds;

(iii) bill payments (including via Citibank Online or via any other channel or

agent);

(iv) payments to educational institutions;

(v) payments to government institutions and services (including but

not limited to court cases, fines, bail and bonds, tax payment, postal

services, parking lots and garages, intra-government purchases);

(vi) payments to insurance companies (sales, underwriting, and

premiums);

(vii) payments to financial institutions (including banks and brokerages);

(viii) payments to non-profit organizations;

(ix) betting or gambling (including lottery tickets, casino gaming chips,

off-track betting, and wagers at race tracks) through any channel;

(x) any top-ups or payment of funds to payment service providers,

prepaid cards and any prepaid accounts;

(xi) transit-related transactions; and

(xii) transactions performed at establishments/businesses/merchants

that fall within an excluded Merchant Category or a merchant that has

been excluded by the bank, as set out in www.citibank.com.sg/rwdexcl

(you acknowledge that this list of excluded Merchant Categories or

merchants may be updated from time to time at our discretion and

you agree to refer to this list for any updates);

provided always that the bank is entitled, in its reasonable discretion, to

take into account or disregard any card transaction or charges or retail

purchase in the calculation of Points or to otherwise vary the basis of

calculation of Points. Any Points earned from any of the above transactions

will be debited.

3.4 During each Points Validity Period, the Cardholder will receive Points based

on the amount of retail purchases made during that Points Validity Period

and the Cardholder may use the Points in their account to redeem any

Rewards at any time during that Points Validity Period. Points accumulated

in any 1 Points Validity Period shall not be carried forward to subsequent

Points Validity Period. Any Points which are not used as at the last day

of a Points Validity Period shall be available for use for a further 1 month;

thereupon such unused Points shall be automatically cancelled and shall

not thereafter be available for use by the Cardholder nor be reinstated.

3.5 Provided that the Card Account is in good standing as determined by the

Bank and that there are sufficient Points, a Cardholder may select and

redeem any one or more of the Rewards, based on the qualifying Point

amount specified in the Citi Rewards catalog, via such redemption channel

as the Bank may from time to time inform the Cardholder. The Cardholder

agrees that the use of any channel will be governed by its applicable terms

and conditions.

3.6 The accumulation and usage of Points shall be specified in the monthly

statement of account. Unless expressly stated herein, Points are not

transferable and not exchangeable for cash.

3.7 The Bank will take approximately seven (7) Business Days to process a

redemption request.

3.8 A Cardholder who wishes to redeem his/her Points for cash rebates can

only do so via channels approved by the bank. The rebate will be reflected

as a credit in the statement of account and is not to be taken as a payment

in reduction of the minimum payment due.

4. OTHER CONDITIONS

4.1 The Bank may at any time vary, modify or amend the terms and conditions

of the Program as it may, in its reasonable discretion, think fit, and the

Cardholder shall be bound by such variations and amendments after such

variations and amendments have been communicated to the Cardholder.

4.2 Any abuse or fraud in respect of the issuance of Points or redemption of

Rewards (including any Points transfer to designated airlines’ programmes),

may result in the cancellation of accrued Points and any Rewards already

issued.

4.3 Without prejudice to any of the Bank’s rights and remedies, the Bank is

entitled, at any time, in its reasonable discretion with reasonable notice, to

terminate the Program or withdraw, cancel or invalidate any Reward and/ or

Points already issued.

4.4 The Bank is not liable if it is unable to perform its obligations under these

terms and conditions, due directly or indirectly to the failure of any machine

or communication system, industrial dispute, war, Act of God, or anything

outside the control of the Bank, its agents or any third party. The Bank shall

not be responsible for any delay in the transmission to the Bank of evidence

of Retail Purchases by the participating merchants or any other third party.

4.5 The Cardholder hereby authorizes the Bank to disclose information regarding

himself/herself and his/her Card Account(s) to such third parties as the

Bank deems necessary for the purposes of the Program.

4.6 The Bank’s records of all matters relating to this program are conclusive

and binding on the Cardholder, save in the case of the Bank’s manifest or

clerical error. The Bank is entitled to, for any reason and at any time, with

reasonable notice, suspends the calculation or accrual of Points to rectify

any errors in the calculation, or otherwise adjust such calculation.

4.7 The Bank’s decision on all matters relating to the Program shall be final and

binding on the Cardholder.

4.8 Any redemption of any Reward shall be governed by the Citi ThankYou

Rewards Program Terms and Conditions as amended from time to time.

Printed on Nov 2023. With effect from 1 Jan 2024.

Citibank Singapore Ltd

Co. Reg. No. 200309485K

All published information is correct and complete at the time of printing.

Citi cannot assume responsibility for changes which occur after printing.