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Updated 02/10/2021
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instruction
furnished in written, oral, diagram, or schedule form.
OTHER SKILLS and ABILITIES:
• Bilingual (Vietnamese, Chinese, Arabic and/or Spanish with English) is preferred;
• Above average skills in language ability as well as public speaking and writing;
• Must have reliable transportation and a valid Texas Driver’s license.
LEADERSHIP RESPONSIBILITIES:
May have supervisory or direct people management responsibilities. May provide occasional
work guidance, technical advice, and training staff.
WORK COMPLEXITY/INDEPENDENT JUDGEMENT:
Work tasks can be straightforward, routine, structured or are complex, non-routine, non-
structured and guided by established policies and procedures. Independent
clinical/administrative judgment is required outside of making basic choice in the selection
and application of established methods. The job received frequent, ongoing supervision.
PROBLEM SOLVING:
Decisions are made on routine matters affecting few individuals and usually within the
confines of the job's own department. Specific job activities and results are typically reviewed
closely. There are limited requirements for developing new ideas or changes in methods,
procedures or services.
COMMUNICATION/INTERACTIONS:
Information sharing - gives and receives information such as options, technical direction,
instructions and reporting results. Interactions are mostly with patients, own supervisor and
coworkers in own and other departments.
IMPACT OF DECISIONS:
Follow rules and procedures. Decisions can have minimal or no impact to HOPE Clinic. Errors
can be readily detected, usually by the employee, and, if made, would result in minor expense
for correction.
PATIENT RELATIONSHIPS:
Follow through with patient inquiries, requests and complaints. Forward difficult and non-
routine inquiries or requests to appropriate level for resolution.
AMERICANS WITH DISABILITIES SPECIFICATION:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
• While performing the duties of this job, the employee is regularly required to stand, sit,
talk, hear, stoop, kneel, and use hands and fingers to operate a computer and telephone
keyboard reach.