TR Computer Systems Servicing NC II

COMPUTER SYSTEMS

SERVICING NC II

TRAINING

REGULATIONS

ELECTRONICS SECTOR

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Superhighway, Taguig City, Metro Manila

TABLE OF CONTENTS

ELECTRONICS SECTOR

COMPUTER SYSYTEMS SERVICING NC II

Page No.

Section 1. COMPUTER SYSTEMS SERVICING NC II

QUALIFICATION

Section 2. COMPETENCY STANDARDS 2 – 53



Basic Competencies

2 – 13



Common Competencies

14 - 37



Core Competencies

38 - 53

Section 3. TRAINING STANDARDS 54 – 58

3.1 Curriculum Design

3.2 Training Delivery

3.3 Trainee Entry Requirements

3.4 List of Tools, Equipment and Material

3.5 Training Facilities

3.6 Trainer's Qualifications

3.7 Institutional Assessment

Section 4. NATIONAL ASSESSMENT AND CERTIFICATION

ARRANGEMENTS

COMPETENCY MAP

GLOSSARY OF TERMS

ACKNOWLEDGEMENTS 69

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

TRAINING REGULATIONS FOR

COMPUTER SYSTEMS SERVICING NC II

Section 1 COMPUTER SYSTEMS SERVICING NC II QUALIFICATIONS

The COMPUTER SYSTEMS SERVICING NC II Qualification consists of competencies

that must possess to enable to install and configure computers systems, set-up computer

networks and servers and to maintain and repair computer systems and networks.

This Qualification is packaged from the competency map of the Electronics Industry as

shown in Annex A.

The units of competency comprising this qualification include the following:

Code BASIC COMPETENCIES

500311105 Participate in workplace communication

500311106 Work in a team environment

500311107 Practice career professionalism

500311108 Practice occupational health and safety procedures

Code COMMON COMPETENCIES

ELC315202

Apply quality standards

ELC311203

Perform computer operations

ELC311201

Perform mensuration and calculation

ELC311202

Prepare and interpret technical drawing

ELC724201

Use hand tools

ELC724202

Terminate and connect electrical wiring and electronic circuits

ELC724205

Test electronic components

Code CORE COMPETENCIES

ELC724331

Install and configure computer systems

ELC724332

Set-up Computer Networks

ELC724333

Set-up Computer Servers

ELC724334

Maintain and Repair Computer Systems and Networks

A person who has achieved this Qualification is competent to be:

 Computer Assembler

 Computer Service Technician

 Network Technician

 Computer Maintenance Technician

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

SECTION 2 COMPETENCY STANDARDS

This section gives the details of the contents of the core units of competency

required for COMPUTER SYSTEMS SERVICING NC II.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE : 500311105

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required

to gather, interpret and convey information in response to

workplace requirements.

ELEMENT

PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables

1. Obtain and

convey

workplace

information

1.1 Specific and relevant information is accessed from

appropriate sources

1.2 Effective questioning, active listening and speaking skills are

used to gather and convey information

1.3 Appropriate medium is used to transfer information and ideas

1.4 Appropriate non- verbal communication is used

1.5 Appropriate lines of communication with supervisors and

colleagues are identified and followed

1.6 Defined workplace procedures for the location and storage of

information are used

1.7

Personal interaction is carried o

ut clearly and concisely

2. Participate in

workplace

meetings and

discussions

2.1 Team meetings are attended on time

2.2 Own opinions are clearly expressed and those of others are

listened to without interruption

2.3 Meeting inputs are consistent with the meeting purpose and

established protocols

2.4 Workplace interactions are conducted in a courteous

manner

2.5 Questions about simple routine workplace procedures and

maters concerning working conditions of employment are

asked and responded to

2.6

Meetings outcomes are interpreted

and implemented

3. Complete

relevant work

documents

3.1 Range of forms relating to conditions of employment are

completed accurately and legibly

3.2 Workplace data is recorded on standard workplace forms and

documents

3.3 Basic mathematical processes are used for routine

calculations

3.4 Errors in recording information on forms/ documents are

identified and properly acted upon

3.5 Reporting requirements to supervisor are completed

according to organizational guidelines

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Appropriate sources 1.1. Team members

1.2. Suppliers

1.3. Trade personnel

1.4. Local government

1.5. Industry bodies

2. Medium 2.1. Memorandum

2.2. Circular

2.3. Notice

2.4. Information discussion

2.5. Follow-up or verbal instructions

2.6. Face to face communication

3. Storage 3.1. Manual filing system

3.2. Computer-based filing system

4. Forms 4.1. Personnel forms, telephone message forms,

safety reports

5. Workplace interactions 5.1. Face to face

5.2. Telephone

5.3. Electronic and two way radio

5.4. Written including electronic, memos, instruction

and forms, non-verbal including gestures,

signals, signs and diagrams

6. Protocols 6.1. Observing meeting

6.2. Compliance with meeting decisions

6.3. Obeying meeting instructions

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Appropriate sources 1.1. Team members

1.2. Suppliers

1.3. Trade personnel

1.4. Local government

1.5. Industry bodies

2. Medium 2.1. Memorandum

2.2. Circular

2.3. Notice

2.4. Information discussion

2.5. Follow-up or verbal instructions

2.6. Face to face communication

3. Storage 3.1. Manual filing system

3.2. Computer-based filing system

4. Forms 4.1. Personnel forms, telephone message forms,

safety reports

5. Workplace interactions 5.1. Face to face

5.2. Telephone

5.3. Electronic and two way radio

5.4. Written including electronic, memos, instruction

and forms, non-verbal including gestures,

signals, signs and diagrams

6. Protocols 6.1. Observing meeting

6.2. Compliance with meeting decisions

6.3. Obeying meeting instructions

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT OF COMPETENCY: WORK IN TEAM ENVIRONMENT

UNIT CODE : 500311106

UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to identify

role and responsibility as a member of a team.

ELEMENT

PERFORMANCE CRITERIA

Italicized

terms are elaborated in the Range of Variables

1. Describe team role

and scope

1.1. The role and objective of the team is identified from

available sources of information

1.2. Team parameters, reporting relationships and

responsibilities are identified from team discussions

and appropriate external sources

2. Identify own role and

responsibility within

team

2.1. Individual role and responsibilities within the team

environment are identified

2.2. Roles and responsibility of other team members are

identified and recognized

2.3. Reporting relationships within team and external to

team are identified

3. Work as a team

member

3.1. Effective and appropriate forms of communications

used and interactions undertaken with team members

who contribute to known team activities and objectives

3.2. Effective and appropriate contributions made to

complement team activities and objectives, based on

individual skills and competencies and workplace

context

3.3. Observed protocols in reporting using standard

operating procedures

3.4. Contribute to the development of team work plans

based on an understanding of team’s role and

objectives and individual competencies of the

members.

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Role and objective

of team

1.1. Work activities in a team environment with enterprise

or specific sector

1.2. Limited discretion, initiative and judgement maybe

demonstrated on the job, either individually or in a

team environment

2. Sources of

information

2.1. Standard operating and/or other workplace

procedures

2.2. Job procedures

2.3. Machine/equipment manufacturer’s specifications and

instructions

2.4. Organizational or external personnel

2.5. Client/supplier instructions

2.6. Quality standards

2.7. OHS and environmental standards

3. Workplace context 3.1. Work procedures and practices

3.2. Conditions of work environments

3.3. Legislation and industrial agreements

3.4. Standard work practice including the storage, safe

handling and disposal of chemicals

3.5. Safety, environmental, housekeeping and quality

guidelines

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment requires evidence that the candidate:

1.1. Operated in a team to complete workplace activity

1.2. Worked effectively with others

1.3. Conveyed information in written or oral form

1.4. Selected and used appropriate workplace language

1.5. Followed designated work plan for the job

1.6. Reported outcomes

2. Underpinning

Knowledge and

Attitude

2.1. Communication process

2.2. Team structure

2.3. Team roles

2.4. Group planning and decision making

3. Underpinning Skills 3.1. Communicate appropriately, consistent with the

culture of the workplace

4. Resource

Implications

The following resources MUST be provided:

4.1. Access to relevant workplace or appropriately

simulated environment where assessment can take

place

4.2. Materials relevant to the proposed activity or tasks

5. Methods of

Assessment

Competency may be assessed through:

5.1. Observation of the individual member in relation to

the work activities of the group

5.2. Observation of simulation and or role play involving

the participation of individual member to the

attainment of organizational goal

5.3. Case studies and scenarios as a basis for discussion

of issues and strategies in teamwork

6. Context for

Assessment

6.1. Competency may be assessed in workplace or in a

simulated workplace setting

6.2. Assessment shall be observed while task are being

undertaken whether individually or in group

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Role and objective

of team

1.1. Work activities in a team environment with enterprise

or specific sector

1.2. Limited discretion, initiative and judgement maybe

demonstrated on the job, either individually or in a

team environment

2. Sources of

information

2.1. Standard operating and/or other workplace

procedures

2.2. Job procedures

2.3. Machine/equipment manufacturer’s specifications and

instructions

2.4. Organizational or external personnel

2.5. Client/supplier instructions

2.6. Quality standards

2.7. OHS and environmental standards

3. Workplace context 3.1. Work procedures and practices

3.2. Conditions of work environments

3.3. Legislation and industrial agreements

3.4. Standard work practice including the storage, safe

handling and disposal of chemicals

3.5. Safety, environmental, housekeeping and quality

guidelines

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Evaluation 1.1 Performance Appraisal

1.2 Psychological Profile

1.3 Aptitude Tests

2. Resources 2.1 Human

2.2 Financial

2.3 Technology

2.3.1 Hardware

2.3.2 Software

3. Trainings and career

opportunities

3.1 Participation in training programs

3.1.1 Technical

3.1.2 Supervisory

3.1.3 Managerial

3.1.4 Continuing Education

3.2 Serving as Resource Persons in conferences and

workshops

4. Recognitions 4.1 Recommendations

4.2 Citations

4.3 Certificate of Appreciations

4.4 Commendations

4.5 Awards

4.6 Tangible and Intangible Rewards

5. Licenses and/or

certifications

5.1 National Certificates

5.2 Certificate of Competency

5.3 Support Level Licenses

5.4 Professional Licenses

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical Aspects of

Competency

Assessment requires evidence that the candidate:

1.1 Attained job targets within key result areas (KRAs)

1.2 Maintained intra - and interpersonal relationship in the

course of managing oneself based on performance

evaluation

1.3 Completed trainings and career opportunities which are

based on the requirements of the industries

1.4 Acquired and maintained licenses and/or certifications

according to the requirement of the qualification

2. Underpinning

Knowledge

2.1 Work values and ethics (Code of Conduct, Code of

Ethics, etc.)

2.2 Company policies

2.3 Company operations, procedures and standards

2.4 Fundamental rights at work including gender sensitivity

2.5 Personal hygiene practices

3. Underpinning Skills 3.1 Appropriate practice of personal hygiene

3.2 Intra and Interpersonal skills

3.3 Communication skills

4. Resource

Implications

The following resources MUST be provided:

4.1 Workplace or assessment location

4.2 Case studies/scenarios

5. Methods of

Assessment

Competency may be assessed through:

5.1 Portfolio Assessment

5.2 Interview

5.3 Simulation/Role-plays

5.4 Observation

5.5 Third Party Reports

5.6

Exams and Tests

6. Context of

Assessment

6.1 Competency may be assessed in the work place or in a

simulated work place setting

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

IT OF COMPETENCY :

PRACTICE OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES

UNIT CODE :

500311108

UNIT DESCRIPTOR

This unit covers the outcomes required to comply with

regulatory and organizational requirements for

occupational health and safety.

ELEMENT

PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables

1. Identify hazards and

risks

1.1 Safety regulations and workplace safety and hazard

control practices and procedures are clarified and

explained based on organization procedures

1.2 Hazards/risks in the workplace and their

corresponding indicators are identified to minimize or

eliminate risk to co-workers, workplace and

environment in accordance with organization

procedures

1.3 Contingency measures during workplace accidents,

fire and other emergencies are recognized and

established in accordance with organization

procedures

2. Evaluate hazards and

risks

2.1 Terms of maximum tolerable limits which when

exceeded will result in harm or damage are identified

based on threshold limit values (TLV)

2.2 Effects of the hazards are determined

2.3 OHS issues and/or concerns and identified safety

hazards are reported to designated personnel in

accordance with workplace requirements and relevant

work

place OHS legislation

3. Control hazards and

risks

3.1 Occupational Health and Safety (OHS) procedures for

controlling hazards/risks in workplace are consistently

followed

3.2 Procedures for dealing with workplace accidents, fire

and emergencies are followed in accordance with

organization OHS policies

3.3 Personal protective equipment (PPE) is correctly

used in accordance with organization OHS procedures

and practices

3.4 Appropriate assistance is provided in the event of a

workplace emergency in accordance with established

organization protocol

4. Maintain OHS

awareness

4.1 Emergency-related drills and trainings are

participated in as per established organization

guidelines and procedures

4.2 OHS personal records are completed and updated in

accordance with workplace requirements

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Evaluation 1.1 Performance Appraisal

1.2 Psychological Profile

1.3 Aptitude Tests

2. Resources 2.1 Human

2.2 Financial

2.3 Technology

2.3.1 Hardware

2.3.2 Software

3. Trainings and career

opportunities

3.1 Participation in training programs

3.1.1 Technical

3.1.2 Supervisory

3.1.3 Managerial

3.1.4 Continuing Education

3.2 Serving as Resource Persons in conferences and

workshops

4. Recognitions 4.1 Recommendations

4.2 Citations

4.3 Certificate of Appreciations

4.4 Commendations

4.5 Awards

4.6 Tangible and Intangible Rewards

5. Licenses and/or

certifications

5.1 National Certificates

5.2 Certificate of Competency

5.3 Support Level Licenses

5.4 Professional Licenses

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical Aspects of

Competency

Assessment requires evidence that the candidate:

1.1 Explained clearly established workplace safety and

hazard control practices and procedures

1.2 Identified hazards/risks in the workplace and its

corresponding indicators in accordance with company

procedures

1.3 Recognized contingency measures during workplace

accidents, fire and other emergencies

1.4 Identified terms of maximum tolerable limits based on

threshold limit value- TLV.

1.5 Followed Occupational Health and Safety (OHS)

procedures for controlling hazards/risks in workplace

1.6 Used Personal Protective Equipment (PPE) in

accordance with company OHS procedures and

practices

1.7 Completed and updated OHS personal records in

accordance with workplace requirements

2. Underpinning

Knowledge and

Attitude

2.1 OHS procedures and practices and regulations

2.2 PPE types and uses

2.3 Personal hygiene practices

2.4 Hazards/risks identification and control

2.5 Threshold Limit Value -TLV

2.6 OHS indicators

2.7 Organization safety and health protocol

2.8 Safety consciousness

2.9 Health consciousness

3. Underpinning

Skills

3.1 Practice of personal hygiene

3.1 Hazards/risks identification and control skills

3.2 Interpersonal skills

3.3 Communication skills

4. Resource

Implications

The following resources must be provided:

4.1 Workplace or assessment location

4.2 OHS personal records

4.3 PPE

4.4 Health records

5. Methods of

Assessment

Competency may be assessed through:

5.1 Portfolio Assessment

5.2 Interview

5.3

Case Study/Situation

6. Context for

Assessment

6.1 Competency may be assessed in the work place or in a

simulated work place setting

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

COMMON COMPETENCIES

UNIT TITLE : APPLY QUALITY STANDARDS

UNIT CODE : ELC315202

UNIT DESCRIPTOR : This unit covers the knowledge, skills, attitudes and values

needed to apply quality standards in the workplace. The unit

also includes the application of relevant safety procedures and

regulations, organization procedures and customer

requirements.

ELEMENTS

PERFORMANCE CRITERIA

Italicized

terms are elaborated in the Range of Variables

1. Assess quality of

received materials

1.1. Work instruction is obtained and work is carried out in

accordance with standard operating procedures.

1.2. Received materials are checked against workplace

standards and specifications.

1.3. Faulty materials related to work are identified and

isolated.

1.4. Faults and any identified causes are recorded and/or

reported to the supervisor concerned in accordance

with workplace procedures.

1.5. Faulty materials are replaced in accordance with

workplace procedures.

2. Assess own work

2.1. Documentation relative to quality within the company

is identified and used.

2.2. Completed work is checked against workplace

standards relevant to the task undertaken.

2.3. Errors are identified and isolated.

2.4. Information on the quality and other indicators of

production performance are recorded in accordance

with workplace procedures.

2.5. In cases of deviations from specific quality standards,

causes are documented and reported in accordance

with the workplace’ s standards operating procedures.

3. Engage in quality

improvement

3.1. Process improvement procedures are participated in

relative to workplace assignment.

3.2. Work is carried out in accordance with process

improvement procedures.

3.3. Performance of operation or quality of product of

service to ensure customer satisfaction is monitored.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1 Materials 1.1 Materials may include but not limited to:

1.1.1. Manuals

1.1.2. Job orders

1.1.3. Instructional videos

2 Faults 2.1 Faults may include but not limited to:

2.1.1. Materials not to specification

2.1.2. Materials contain incorrect/outdated

information

2.1.3. Hardware defects

2.1.4. Materials that do not conform with any

regulatory agencies

3 Documentation 3.1 Organization work procedures

3.2 Manufacturer’s instruction manual

3.3 Customer requirements

3.4 Forms

4 Errors

4.1 Errors may be related but not limited to the

following:

4.1.1. Deviation from the requirements of the Client

4.1.2. Deviation from the requirement of the

organization

5 Quality standards

5.1 Quality standards may be related but not limited to

the following:

5.1.1. Materials

5.1.2. Hardware

5.1.3. Final product

5.1.4. Production processes

5.1.5. Customer service

6 Customer 6.1 Co-worker

6.2 Supplier/Vendor

6.3 Client

6.4 Organization receiving the product or service

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Safety regulations May include but are not limited to:

1.1 Clean Air Act

1.2 Building code

1.3 National Electrical and Fire Safety Codes

1.4 Waste management statutes and rules

1.5 Philippine Occupational Safety and Health Standards

1.6 DOLE regulations on safety legal requirements

1.7

ECC regulations

2. Hazards/Risks May include but are not limited to:

2.1 Physical hazards – impact, illumination, pressure,

noise, vibration, temperature, radiation

2.2 Biological hazards- bacteria, viruses, plants, parasites,

mites, molds, fungi, insects

2.3 Chemical hazards – dusts, fibers, mists, fumes, smoke,

gasses, vapors

2.4 Ergonomics

2.4.1 Psychological factors – over exertion/ excessive

force, awkward/static positions, fatigue, direct

pressure, varying metabolic cycles

2.4.2 Physiological factors – monotony, personal

relationship, work out cycle

3. Contingency

measures

May include but are not limited to:

3.1 Evacuation

3.2 Isolation

3.3 Decontamination

3.4

Calling emergency personnel

4. PPE May include but are not limited to:

4.1 Mask

4.2 Gloves

4.3 Goggles

4.4 Hair Net/cap/bonnet

4.5 Face mask/shield

4.6 Ear muffs

4.7 Apron/Gown/coverall/jump suit

4.8

Anti

static suits

5. Emergency-related

drills and training

5.1 Fire drill

5.2 Earthquake drill

5.3 Basic life support/CPR

5.4 First aid

5.5 Spillage control

5.6 Decontamination of chemical and toxic

5.7

Disaster prep

aredness/management

6. OHS personal

records

6.1 Medical/Health records

6.2 Incident reports

6.3 Accident reports

6.4

OHS

related training completed

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : PERFORM COMPUTER OPERATIONS

UNIT CODE : ELC311203

UNIT DESCRIPTOR : This unit covers the knowledge, skills, attitudes and values

needed to perform computer operations which include

inputting, accessing, producing and transferring data using the

appropriate hardware and software.

ELEMENTS

PERFORMANCE CRITERIA

Italicized

terms are elaborated in the Range of Variables

1. Plan and prepare for

task to be taken

undertaken

1.1. Requirements of task are determined in accordance

with the required output.

1.2. Appropriate hardware and software are selected

according to task assigned and required outcome.

1.3. Task is planned to ensure that OH & S guidelines

and procedures are followed.

1.4. Client -specific guidelines and procedures are

followed.

1.5. Required data security guidelines are applied in

accordance with existing procedures.

2. Input data into

computer

2.1. Data are entered into the computer using

appropriate program/application in accordance with

company procedures.

2.2. Accuracy of information is checked and information

is saved in accordance with standard operating

procedures.

2.3. Inputted data is stored in storage media according

to requirements.

2.4. Work is performed within ergonomic guidelines.

3. Access information

using computer

3.1. Correct program/application is selected based on

job requirements.

3.2. Program/application containing the information

required is accessed according to company

procedures.

3.3. Desktop icons are correctly selected, opened and

closed for navigation purposes.

3.4. Keyboard techniques are carried out in line with OH

& S requirements for safe use of keyboards.

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

4. Produce output/ data

using computer system

4.1. Entered data are processed using appropriate

software commands.

4.2. Data are printed out as required using computer

hardware /peripheral devices in accordance with

standard operating procedures.

4.3. Files and data are transferred between compatible

systems using computer software,

hardware/peripheral devices in accordance with

standard operating procedures.

5. Use basic functions of

a www-browser to

locate information

5.1. Information requirements for internet search are

established.

5.2. Browser is launched.

5.3. Search engine is loaded.

5.4. Appropriate search criteria/or URL of site is entered.

5.5. Relevant links are followed to locate required

information.

5.6. Useful pages are bookmarked or printed as

required.

6. Maintain computer

equipment and

systems

6.1. Procedures for ensuring security of data, including

regular back-ups and virus checks are implemented

in accordance with standard operating procedures.

6.2. Basic file maintenance procedures are

implemented in line with the standards operating

procedures.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1 Hardware and

peripheral devices

1.1 Personal computers

1.2 Networked systems

1.3 Communication equipment

1.4 Printers

1.5 Scanners

1.6 Keyboard

1.7 Mouse

1.8

Voice/Data logger

2 Software

Software includes the following but not limited to:

2.1 Word processing packages

2.2 Database packages

2.3 Internet

2.4 Spreadsheets

2.5

Client Specific Software

3 OH & S guidelines

3.1 OHS guidelines

3.2

Enterprise procedures

4 Storage media

Storage media include the following but not limited to:

4.1 Diskettes

4.2 CDs

4.3 Zip disks

4.4 hard disk drives, local and remote

4.5

Optical drives

5 Ergonomic guidelines

5.1 Types of equipment used

5.2 Appropriate furniture

5.3 Seating posture

5.4 Lifting posture

5.5

Visual display unit scre

en brightness

6 Desktop icons

Icons include the following but not limited to:

6.1 Directories/folders

6.2 Files

6.3 Network devices

6.4 Recycle bin

6.5

Program icons

7 Maintenance

7.1 Creating and managing more space in the hard disk

and other peripherals

7.2 Reviewing programs

7.3 Deleting unwanted files

7.4 Backing up files

7.5 Checking hard drive for errors

7.6 Using up to date anti-virus programs

7.7

Cleaning dust from internal and external surfaces

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1 Materials 1.1 Materials may include but not limited to:

1.1.1. Manuals

1.1.2. Job orders

1.1.3. Instructional videos

2 Faults 2.1 Faults may include but not limited to:

2.1.1. Materials not to specification

2.1.2. Materials contain incorrect/outdated

information

2.1.3. Hardware defects

2.1.4. Materials that do not conform with any

regulatory agencies

3 Documentation 3.1 Organization work procedures

3.2 Manufacturer’s instruction manual

3.3 Customer requirements

3.4 Forms

4 Errors

4.1 Errors may be related but not limited to the

following:

4.1.1. Deviation from the requirements of the Client

4.1.2. Deviation from the requirement of the

organization

5 Quality standards

5.1 Quality standards may be related but not limited to

the following:

5.1.1. Materials

5.1.2. Hardware

5.1.3. Final product

5.1.4. Production processes

5.1.5. Customer service

6 Customer 6.1 Co-worker

6.2 Supplier/Vendor

6.3 Client

6.4 Organization receiving the product or service

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : PERFORM MENSURATION AND CALCULATION

UNIT CODE : ELC311201

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes and values

needed identify, care, handle and use measuring instruments

ELEMENT

PERFORMANCE CRITERIA

Italicized

terms are elaborated in the Range of Variables

1. Select measuring instruments 1.1. Object or component to be measured is

identified

1.2. Correct specifications are obtained from

relevant source

1.3. Measuring tools are selected in line with job

requirements

2. Carry out measurements and

calculation

2.1. Appropriate measuring instrument is selected

to achieve required outcome

2.2. Accurate measurements are obtained for job

2.3. Calculation needed to complete work tasks are

performed using the four basic process of

addition (+), subtraction (-), multiplication (x),

and division (/)

2.4. Calculation involving fractions, percentages and

mixed numbers are used to complete workplace

tasks.

2.5. Numerical computation is self-checked and

corrected for accuracy

2.6. Instruments are read to the limit of accuracy of

the tool.

3. Maintain measuring

instruments

3.1. Measuring instruments are not dropped to avoid

damage

3.2. Measuring instruments are cleaned before and

after using.

3.3. Proper storage of instruments undertaken

according to manufacturer’s specifications and

standard operating procedures.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Measuring instruments

1.1. Straight edge

1.2. Torque gauge

1.3. Try square

1.4. Protractor

1.5. Combination gauge

1.6. Steel rule

2. Calculation

Kinds of part mensuration includes the following

but not limited to

2.1. Volume

2.2. Area

2.3. Displacement

2.4. Inside diameter

2.5. Circumference

2.6. Length

2.7. Thickness

2.8. Outside diameter

2.9. Taper

2.10. Out of roundness

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical aspect of competency Assessment must show that the candidate:

1.1. selected proper measuring instruments

according to tasks

1.2. carried out measurement and calculations

1.3. maintained and stores instruments

2. Underpinning knowledge 2.1. Types of measuring instruments and their

uses

2.2. Safe handling procedures in using

measuring instruments

2.3. Four fundamental operation of mathematics

2.4. Formula for volume, area, perimeter and

other geometric figures

3. Underpinning skills 3.1. Reading skills required to interpret work

instruction

3.2. Communication skills

3.3. Handling measuring instruments

3.4. Performing mathematical calculations using

the four fundamental operations

3.5. Visualizing objects and shapes

3.6. Interpreting formulae

4. Method of assessment Competency in this unit must be assessed

through:

4.1. Observation

4.2. Oral questioning

5. Resource implication 5.1. Place of assessment

5.2. Measuring instruments

5.3. Straight edge

5.4. Torque gauge

5.5. Try square

5.6. Protractor

5.7. Combination gauge

5.8. Steel rule

6. Context of Assessment 6.1 Assessment may be conducted in the

workplace or in a simulated environment

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

4. Produce output/ data

using computer system

4.1. Entered data are processed using appropriate

software commands.

4.2. Data are printed out as required using computer

hardware /peripheral devices in accordance with

standard operating procedures.

4.3. Files and data are transferred between compatible

systems using computer software,

hardware/peripheral devices in accordance with

standard operating procedures.

5. Use basic functions of

a www-browser to

locate information

5.1. Information requirements for internet search are

established.

5.2. Browser is launched.

5.3. Search engine is loaded.

5.4. Appropriate search criteria/or URL of site is entered.

5.5. Relevant links are followed to locate required

information.

5.6. Useful pages are bookmarked or printed as

required.

6. Maintain computer

equipment and

systems

6.1. Procedures for ensuring security of data, including

regular back-ups and virus checks are implemented

in accordance with standard operating procedures.

6.2. Basic file maintenance procedures are

implemented in line with the standards operating

procedures.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Technical drawings

May include the following but not limited to:

1.1. Schematic diagrams

1.2. Charts

1.3. Block diagrams

1.4. Lay-out plans

1.5. Location plans

1.6. Process and instrumentation diagrams

1.7. Loop diagrams

1.8. System Control Diagrams

2. Dimensions May include but not limited to:

2.1. Length

2.2. Width

2.3. Height

2.4. Diameter

2.5. Angles

3. Symbols May include but not limited to:

3.1. NEC- National Electric Code

3.2. IEC -International Electrotechnical

Commission

3.3. ASME - American Society of Mechanical

Engineers

3.4. IEEE - Institute of Electrical and

Electronics Engineers

3.5. ISA - Instrumentation System and

Automation Society

4. Instruments/Equipment 4.1. Components/dividers

4.2. Drawing boards

4.3. Rulers

4.4. T-square

4.5. Calculator

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical aspect of

competencies

Assessment must show that the candidate:

1.1. selected correct technical drawing in line with

job requirements

1.2. correctly identified the objects represented in

the drawing

1.3. identified and interpreted symbols used in the

drawing correctly

1.4. prepared/produced electrical/electronic

drawings including all relevant specifications

1.5. stored diagrams/equipment

2. Underpinning knowledge 2.1. Drawing conventions

2.2. Symbols

2.3. Dimensioning Conventions

2.4. Mark up/Notation of Drawings

2.5. Mathematics

2.5.1. Four fundamental operations

2.5.2. Percentage

2.5.3. Fraction

2.5.4. Trigonometric Functions

2.5.5. Algebra

2.5.6. Geometry

3. Underpinning skills 3.1. Reading skills required to interpret work

instruction

3.2. Communication skills

3.3. Interpreting electrical/electronic signs and

symbols

4. Method of assessment Competency in this unit must be assessed through:

4.1. Practical tasks involving interpretation of a

range of technical drawings

4.2. Oral questioning

5. Resource implication 5.1. Drawings

5.2. Diagrams

5.3. Charts

5.4. Plans

6. Context of Assessment

6.1 Assessment may be conducted in the

workplace or in a simulated environment

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : USE HAND TOOLS

UNIT CODE : ELC724201

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes on the safe

use, handling and maintenance of tools.

ELEMENT

PERFORMANCE CRITERIA

Italicized

ter

ms are elaborated in the Range

of Variables

1. Plan and prepare for tasks to

be undertaken

1.1. Tasks to be undertaken are properly identified

1.2. Appropriate hand tools are identified and

selected according to the task requirements

2. Prepare hand tools 2.1. Appropriate hand tools are checked for proper

operation and safety

2.2. Unsafe or faulty tools are identified and marked

for repair according to standard company

procedure

3. Use appropriate hand tools

and test equipment

3.1. Tools are used according to tasks undertaken

3.2. All safety procedures in using tools are

observed at all times and appropriate personal

protective equipment (PPE) are used

3.3. Malfunctions, unplanned or unusual events are

reported to the supervisor

4. Maintain hand tools 4.1. Tools are not dropped to avoid damage

4.2. Routine maintenance of tools undertaken

according to standard operational procedures,

principles and techniques

4.3. Tools are stored safely in appropriate locations

in accordance with manufacturer’s

specifications or standard operating procedures

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : PERFORM MENSURATION AND CALCULATION

UNIT CODE : ELC311201

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes and values

needed identify, care, handle and use measuring instruments

ELEMENT

PERFORMANCE CRITERIA

Italicized

terms are elaborated in the Range of Variables

1. Select measuring instruments 1.1. Object or component to be measured is

identified

1.2. Correct specifications are obtained from

relevant source

1.3. Measuring tools are selected in line with job

requirements

2. Carry out measurements and

calculation

2.1. Appropriate measuring instrument is selected

to achieve required outcome

2.2. Accurate measurements are obtained for job

2.3. Calculation needed to complete work tasks are

performed using the four basic process of

addition (+), subtraction (-), multiplication (x),

and division (/)

2.4. Calculation involving fractions, percentages and

mixed numbers are used to complete workplace

tasks.

2.5. Numerical computation is self-checked and

corrected for accuracy

2.6. Instruments are read to the limit of accuracy of

the tool.

3. Maintain measuring

instruments

3.1. Measuring instruments are not dropped to avoid

damage

3.2. Measuring instruments are cleaned before and

after using.

3.3. Proper storage of instruments undertaken

according to manufacturer’s specifications and

standard operating procedures.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical aspect of

competency

Assessment must show that the candidate:

1.1. Demonstrated safe working practices at all times

1.2. Communicated information about processes,

events or tasks being undertaken to ensure a

safe and efficient working environment

1.3. Planned tasks in all situations and reviewed task

requirements as appropriate

1.4. Performed all tasks to specification

1.5. Maintained and stored tools in appropriate

location

2. Underpinning knowledge

2.1. Safety

2.1.1. Safety requirements in handling tools

2.2. Tools :

2.2.1. Function, Operation, Common faults

2.3. Processes, Operations, Systems

2.3.1. Maintenance of tools

2.3.2. Storage of Tools

3. Underpinning skills 3.1. Reading skills required to interpret work

instruction and numerical skills

3.2. Communication skills

3.3. Problem solving in emergency situation

4. Method of assessment Competency in this unit must be assessed through:

4.1. Observation

4.2. Oral questioning

5. Resource Implication 5.1. Tools may include the following but not limited to:

5.1.1. screw drivers

5.1.2. pliers

5.1.3. punches

5.1.4.

wrenches, files

6. Context of Assessment

Assessment may be conducted in the workplace or in a

simulated environment

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : TERMINATE AND CONNECT ELECTRICAL WIRING AND

ELECTRONICS CIRCUIT

UNIT CODE : ELC724202

UNIT DESCRIPTOR : This unit covers the knowledge, skills, (and) attitudes and

values needed to terminate and connect electrical wiring and

electronic circuits

ELEMENT

PERFORMANCE CRITERIA

Italicized

terms are elaborated in the Range

of Variables

1. Plan and prepare for

termination/connection of

electrical

wiring/electronics circuits

1.1. Materials are checked according to specifications

and tasks

1.2. Appropriate tools and equipment are selected

according to tasks requirements

1.3. Task is planned to ensure OH & S guidelines and

procedures are followed

1.4. Electrical wiring/electronic circuits are correctly

prepared for connecting/termination in accordance

with instructions and work site proced

ures

2. Terminate/connect

electrical wiring/electronic

circuits

2.1. Safety procedures in using tools are observed at all

times and appropriate personal protective

equipment are used

2.2. All work undertaken safely in accordance with the

workplace and standard procedures

2.3. Appropriate range of methods in

termination/connection are used according to

specifications, manufacturer’s requirements and

safety

2.4. Correct sequence of operation is followed

2.5. Accessories used are adjusted, if necessary

2.6. Confirm termination/connection undertaken

successfully in accordance with job specification

3. Test termination/

connections of electrical

wiring/electronics circuits

3.1. Testing of all completed termination/ connections of

electric wiring/electronic circuits is conducted for

compliance with specifications and regulations

using appropriate procedures and equipment

3.2. Wiring and circuits are checked using specified

testing procedures

3.3. Unplanned events or conditions are responded to

in accordance with established procedures

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Materials

1.1 Materials included the following but not

limited to:

1.1.1 Soldering lead

1.1.2 Cables

1.1.3 Wires

2. Tools and equipment

2.1 Tools for measuring, cutting, drilling,

assembling/disassembling. Tool set

includes the following but not limited to:

2.1.1 Pliers

2.1.2 Cutters

2.1.3 Screw drivers

2.2 Equipment

2.2.1 Soldering gun

2.2.2

Multi

tester

3. Personal protective equipment

3.1 goggles

3.2 gloves

3.3 apron/overall

4. Methods

4.1 Clamping

4.2 Pin connection

4.3 Soldered joints

4.4 Plugs

5. Accessories

5.1 Accessories may include the following

but not limited to:

5.1.1 brackets

5.1.2

clamps

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : PREPARE AND INTERPRET TECHNICAL DRAWING

UNIT CODE : ELC311202

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes and values

needed to prepare/interpret diagrams, engineering abbreviation

and drawings, symbols, dimension.

ELEMENT

PERFORMANCE CRITERIA

Italicized

terms are elaborated in the Range

of Variables

1. Identify different kinds of

technical drawings

1.1. Correct technical drawing is selected

according to job requirements.

1.2. Technical drawings are segregated in

accordance with the types and kinds of

drawings

2. Interpret technical drawing 2.1. Components, assemblies or objects are

recognized as required.

2.2. Dimensions of the key features of the

objects depicted in the drawing are correctly

identified.

2.3. Symbols used in the drawing are identified

and interpreted correctly.

2.4. Drawing is checked and validated against job

requirements or equipment in accordance

with standard operating pro

cedures.

3. Prepare/make changes to

electrical/electronic schematics

and drawings

3.1. Electrical/electronic schematic is drawn and

correctly identified.

3.2. Correct drawing is identified, equipment are

selected and used in accordance with job

requirements.

4. Store technical drawings and

equipment /instruments

4.1. Care and maintenance of drawings are

undertaken according to company

procedures.

4.2. Technical drawings are recorded and

inventory is prepared in accordance with

company procedures.

4.3. Proper storage of instruments is undertaken

according to company procedures.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT OF COMPETENCY: TEST ELECTRONIC COMPONENTS

UNIT CODE : ELC724205

DESCRIPTON : This unit covers the knowledge, skills and attitudes required to

test electronic components. It includes competencies in

determining the criteria for testing electronics components,

planning an approach for component testing, testing the

components and evaluating the testing process.

ELEMENTS

PERFORMANCE CRITERIA

(Italicized bold terms are elaborated in the range of variables)

1. Determine criteria

for testing

electronics

components

1.1 Work instructions are obtained and clarified based on job

order or client requirements

1.2 Responsible person is consulted for effective and proper

work coordination

1.3 Data sheets/Application notes are obtained and interpreted

based on manufacturer’s specifications

1.4 Testing criteria are defined to ensure that components

meet technical and quality requirements

1.5 Document and communicate testing criteria to relevant

personnel

2. Plan an approach

for component

testing

2.1 Various testing methods are Identified based on types of

electronic components

2.2 Characteristics and appropriateness of testing methods to be

used during development and on completion is determined

2.3 Testing methods are considered/selected in relation to

appropriate testing strategy

2.4 Plan for testing components is developed at specified points

during development and on completion

2.5 Required test & measuring instruments and tools are

prepared and checked in accordance with established

procedures

2.6 Records system is established to document testing results,

including problems and faults

3. Test components

3.1 Testing methods are applied to ensure that products meet

creative, production and technical requirements

3.2 Problems and faults detected by testing are recorded and

remedial steps taken in records system is documented

3.3 Problems and faults detected during testing are resolved in

accordance with agreed project or industry practice

3.4 Evaluate final products against the previously determined

criteria

3.5 Testing process is documented and summarized evaluation

report is submitted to relevant personnel

4. Evaluate the testing

process

4.1 Testing methods that were successful and those that led to

difficulties are identified based on industry standards

4.2 Testing process and records system are evaluated based on

standard procedures

4.3 Test results/findings are documented for subsequent

components testing.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE

RANGE

1. Responsible person

Relevant personnel may include:

1.1. Immediate supervisor

1.2. Manager

2. Testing criteria

Testing criteria may include:

2.1. controls

2.2. effectiveness

2.3. efficiency

2.4. bug detection

2.5. functionality, including flow

2.6. interoperability

2.7. performance

2.8. reliability

2.9. operating parameters

3. Testing methods

Testing methods may include:

3.1. automated

3.2. debugging

3.3. inspection

3.4. platform testing

3.5. prototyping

4. Types of electronic

components

4.1. Passive components

4.2. Active components

4.3. Dynamic components

4.4. Hybrid components

5. Testing strategy

Testing strategy may be determined by:

5.1. Passive testing

5.2. Dynamic testing

5.3. In-circuit testing

6. Test and measuring

instruments

Test and measuring instruments may include:

6.1. Variable DC power supply

6.2. Digital VOM

6.3. analog VOM

6.4. dual trace triggered oscilloscope

6.5. function generator

7. Tools

Tools may include:

7.1. set of pliers

7.2. set of screw drivers

7.3. set of wrenches

7.4. Hand drills,

7.5. Hack saw

7.6. set of files

7.7. tin snip

7.8. hammer

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

8. Records system

Records system may include:

8.1. metadata that includes:

8.1.1. description of fault

8.1.2. identification of code

8.1.3. user responses

8.1.4. written or verbal comments

8.1.5. quantitative data

8.1.6. remedial action taken

8.1.7. retest result

8.1.8. date

8.1.9. tester's details

8.2. questionnaire

8.3. survey

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : USE HAND TOOLS

UNIT CODE : ELC724201

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes on the safe

use, handling and maintenance of tools.

ELEMENT

PERFORMANCE CRITERIA

Italicized

ter

ms are elaborated in the Range

of Variables

1. Plan and prepare for tasks to

be undertaken

1.1. Tasks to be undertaken are properly identified

1.2. Appropriate hand tools are identified and

selected according to the task requirements

2. Prepare hand tools 2.1. Appropriate hand tools are checked for proper

operation and safety

2.2. Unsafe or faulty tools are identified and marked

for repair according to standard company

procedure

3. Use appropriate hand tools

and test equipment

3.1. Tools are used according to tasks undertaken

3.2. All safety procedures in using tools are

observed at all times and appropriate personal

protective equipment (PPE) are used

3.3. Malfunctions, unplanned or unusual events are

reported to the supervisor

4. Maintain hand tools 4.1. Tools are not dropped to avoid damage

4.2. Routine maintenance of tools undertaken

according to standard operational procedures,

principles and techniques

4.3. Tools are stored safely in appropriate locations

in accordance with manufacturer’s

specifications or standard operating procedures

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

2.4.25 analyzing rectifier circuits

2.4.26 describing and identifying bipolar transistor

2.4.27 testing bipolar transistor

2.4.28 analyzing amplifier circuit

2.4.29 analyzing multi-vibrator circuit

2.4.30 describing and analyzing digital gate

2.4.31 testing logic gates

2.4.32 analyzing logic networks

2.4.33

analyzing sequence circuits

3 Required skills

3.1 Work efficiently & systematically

3.2 Communication skills

3.3 Use and maintenance of tools and equipment

3.4 Skills in testing electronic components

3.5 Work safety practices and time management

3.6 Problem solving skills

3.7 Reading skills

4 Method of

assessment

Competency may be assessed through two or more of the

following methods:

4.1 Direct observation of application to tasks and questions

related to required knowledge

4.2 Demonstration with oral questioning

4.3 Third party report

4.4 Written test

4.5 Portfolio

5 Resource

implications

The following resources must be provided:

5.1 Tools and equipment (see range of variables)

5.2 Working area/bench

5.3 Electronic components

5.4 Testing instruments and equipment

5.5 Assessment rating sheet

5.6 Reporting forms

6 Context of

assessment

6.1 Assessment maybe conducted in the workplace or in a

simulated workplace setting

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

CORE COMPETENCIES

UNIT TITLE : INSTALL AND CONFIGURE COMPUTER SYSTEMS

UNIT CODE : ELC724331

UNIT DESCRIPTOR : This unit covers the outcomes required in installing and

configuring desktop and workstation computers systems. It

consists of competencies to assemble computer hardware,

install operating system and drivers for peripherals/devices,

and install application software as well as to conduct testing

and documentation.

ELEMENT

PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables

1 Assemble computer

hardware

1.1 Unit assembly is planned and prepared to ensure OH&S

policies and procedures are followed in accordance

with systems requirements

1.2 Materials necessary to complete the work are identified

and obtained in accordance with established procedures

and checked against systems requirements

1.3 Tools, equipment and testing devices needed to carry

out the installation work are obtained in accordance with

established procedures and checked for correct

operation and safety

1.4 Computer hardware is assembled in accordance with

established procedures and systems requirements

1.5 Basic-input-output-system (BIOS) configuration is

performed in acco

rdance with hardware requirements.

2 Prepare installer 2.1 Portable bootable devices are created in accordance

with software manufacturer instruction

2.2 Customized installers are prepared in accordance with

software utilization guide and end user agreement.

2.3 Installation of portable applications are carried out in

accordance with software user guide and software

license

3 Install operating

system and drivers

for peripherals/

devices

3.1 Operating system (OS) is installed in accordance with

established installation procedures and to comply

with end-user requirements

3.2 Peripherals/devices drivers are installed and

configured in accordance with manufacturer’s

instructions and/or OS installation procedures.

3.3 OS and drivers updates/patches are accessed and

installed in accordance with manufacturer’s

recommendations and requirements

3.4 On-going checks of the quality of the work are

undertaken in accordance with established procedures

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

4 Install application

software

4.1 Application software are installed based on software

installation guides, end-user requirements and software

license agreement

4.2 Variation to application software installation is carried

out in accordance to customer/client requirements

4.3 Software updates are accessed and installed in

accordance with manufacturer’s recommendations and

requirements

5 Conduct testing and

documentation

5.1 Devices / systems and/or installation is tested to

determine whether it conforms to requirements

5.2 Stress test is conducted to ensure reliability of

equipment in accordance with manufacturer’s

instructions and system requirements

5.3 5S and 3Rs are followed according to environmental

policies

5.4 Documentation in relation to the test is forwarded to

appropriate personnel and/or authority in accordance

with requirements

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : TERMINATE AND CONNECT ELECTRICAL WIRING AND

ELECTRONICS CIRCUIT

UNIT CODE : ELC724202

UNIT DESCRIPTOR : This unit covers the knowledge, skills, (and) attitudes and

values needed to terminate and connect electrical wiring and

electronic circuits

ELEMENT

PERFORMANCE CRITERIA

Italicized

terms are elaborated in the Range

of Variables

1. Plan and prepare for

termination/connection of

electrical

wiring/electronics circuits

1.1. Materials are checked according to specifications

and tasks

1.2. Appropriate tools and equipment are selected

according to tasks requirements

1.3. Task is planned to ensure OH & S guidelines and

procedures are followed

1.4. Electrical wiring/electronic circuits are correctly

prepared for connecting/termination in accordance

with instructions and work site proced

ures

2. Terminate/connect

electrical wiring/electronic

circuits

2.1. Safety procedures in using tools are observed at all

times and appropriate personal protective

equipment are used

2.2. All work undertaken safely in accordance with the

workplace and standard procedures

2.3. Appropriate range of methods in

termination/connection are used according to

specifications, manufacturer’s requirements and

safety

2.4. Correct sequence of operation is followed

2.5. Accessories used are adjusted, if necessary

2.6. Confirm termination/connection undertaken

successfully in accordance with job specification

3. Test termination/

connections of electrical

wiring/electronics circuits

3.1. Testing of all completed termination/ connections of

electric wiring/electronic circuits is conducted for

compliance with specifications and regulations

using appropriate procedures and equipment

3.2. Wiring and circuits are checked using specified

testing procedures

3.3. Unplanned events or conditions are responded to

in accordance with established procedures

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment must show that the candidate:

1.1. Assembled computer hardware

1.2. Installed operating system and drivers for peripherals/devices

1.3. Installed application software

1.4.

Conducted testing and documentation

2. Underpinning

knowledge

2.1. Types and parts of computers

2.2. Computer operating systems

 Windows / MAC OS X /Linux

2.3. Peripheral devices

2.4. Computer systems design

2.5. Computer assembly procedures

2.6. Installers preparation and OS installation procedures

2.7. Application and devices/drivers installation procedures

2.8. Desktop PC interface/ hook up procedures

2.9. Power ON self-test and BIOS configuration procedures

2.10. Application packages & use of application programs

2.11. Multimedia systems

2.12. Motherboards

2.13. Multimedia storage devices:

2.14. Video cards

2.15. Sound cards

2.16. Graphical user interface

2.17. Disk management

2.18. Use of utilities/software

 Virtualization software

 Disk management software

 Anti-virus / Diagnostic software

 Device drivers

2.19. Drivers/Software update procedures

2.20. Application software license agreements

2.21. Stress testing procedures

2.22.

5S and 3Rs environmental policies

3 Underpinning

skills

3.1 Safety handling of computer parts

3.2 Assembling computer hardware

3.3 Troubleshooting skills

3.4 Reading and writing skills

4 Method of

assessment

The assessor may select any two of the following assessment methods to

objectively assess the candidate:

4.1 Practical Demonstration w/ oral questioning

4.2 Interview

4.3

Portfolio

5 Resource

Implications

The following resources MUST be provided:

5.1 Tools and test instruments

5.2 PC or workstation

5.3 Computer peripherals/devices

5.4 Appropriate OS, drivers and software applications/programs

6 Context of

Assessment

6.1 Assessment may be conducted in the workplace or in a simulated

environment

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : SET-UP COMPUTER NETWORKS

UNIT CODE : ELC724332

UNIT DESCRIPTOR : This unit covers the outcomes required in setting-up computers

networks for LANs and small-office home-office (SOHO)

systems. It consists of competencies to install network cables,

set network configuration, set router/Wi-Fi/ wireless access

point/repeater configuration as well as to inspect and test the

configured computer networks.

ELEMENT

PERFORMANCE CRITERIA

Italicized items are elaborated in the range of Variables

1 Install network

cables

1.1 Cable routes are determined and planned in accordance

with network design and actual installation site.

1.2 Network materials necessary to complete the work are

identified and obtained in accordance with established

procedures and checked against systems requirements

1.3 Tools, equipment and testing devices needed to carry

out the installation work are obtained in accordance with

established procedures and checked for correct

operation and safety

1.4 Appropriate personal protective equipment is used

and OHS policies and procedures are followed

1.5 Copper cable splicing is performed based on Electronic

Industries Alliance/Telecommunications Industry

Association (EIA/TIA) standards

1.6 Network cables and cable raceway are installed in

accordance with established procedures and installation

requirements

1.7 Installation work is performed and is checked to ensure

no unnecessary damage has occurred and complies with

requirements

1.8 OHS standards and 5S principles are followed according

to enterprise requirements

1.9 Excess components and materials are disposed of based on

WEEE directives and 3Rs waste management program.

2 Set network

configuration

2.1 Network connectivity of each terminal is checked in

accordance with network design.

2.2 Any fault or problem in the network system is diagnosed

and remedied in line with the standard operating

procedures.

2.3 Network interface card (NIC) settings are configured in

accordance with network design.

2.4 Communication checking between terminals are carried

out in accordance with OS network configuration guides

2.5 Unplanned events or conditions are responded to in

accordance with established procedures

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

3 Set router/Wi-Fi/

wireless access

point/repeater

configuration

3.1 Client Device systems settings are configured in

accordance with manufacturers’ instructions and end-

user preferences

3.2 Local area network (LAN) port is configured in

accordance with manufacturers’ instructions and network

design

3.3 Wide area network (WAN) port is configured in

accordance with manufacturers’ instructions and network

design

3.4 Wireless settings are configured in accordance

manufacturers’ instructions, network design and end-user

preferences

3.5 Security/Firewall/Advance settings are configured in

accordance with manufacturers’ instructions and end-

user preferences

4 Inspect and test

the configured

computer

networks

4.1 Final inspections are undertaken to ensure that the

configuration done on the computer networks conforms

with the manufacturer’s instruction/manual

4.2 Computer networks are checked to ensure safe

operation.

4.3 Reports are prepared/completed according to company

requirements.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT OF COMPETENCY: TEST ELECTRONIC COMPONENTS

UNIT CODE : ELC724205

DESCRIPTON : This unit covers the knowledge, skills and attitudes required to

test electronic components. It includes competencies in

determining the criteria for testing electronics components,

planning an approach for component testing, testing the

components and evaluating the testing process.

ELEMENTS

PERFORMANCE CRITERIA

(Italicized bold terms are elaborated in the range of variables)

1. Determine criteria

for testing

electronics

components

1.1 Work instructions are obtained and clarified based on job

order or client requirements

1.2 Responsible person is consulted for effective and proper

work coordination

1.3 Data sheets/Application notes are obtained and interpreted

based on manufacturer’s specifications

1.4 Testing criteria are defined to ensure that components

meet technical and quality requirements

1.5 Document and communicate testing criteria to relevant

personnel

2. Plan an approach

for component

testing

2.1 Various testing methods are Identified based on types of

electronic components

2.2 Characteristics and appropriateness of testing methods to be

used during development and on completion is determined

2.3 Testing methods are considered/selected in relation to

appropriate testing strategy

2.4 Plan for testing components is developed at specified points

during development and on completion

2.5 Required test & measuring instruments and tools are

prepared and checked in accordance with established

procedures

2.6 Records system is established to document testing results,

including problems and faults

3. Test components

3.1 Testing methods are applied to ensure that products meet

creative, production and technical requirements

3.2 Problems and faults detected by testing are recorded and

remedial steps taken in records system is documented

3.3 Problems and faults detected during testing are resolved in

accordance with agreed project or industry practice

3.4 Evaluate final products against the previously determined

criteria

3.5 Testing process is documented and summarized evaluation

report is submitted to relevant personnel

4. Evaluate the testing

process

4.1 Testing methods that were successful and those that led to

difficulties are identified based on industry standards

4.2 Testing process and records system are evaluated based on

standard procedures

4.3 Test results/findings are documented for subsequent

components testing.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical aspect of

competency

Assessment must show that the candidate:

1.1. Installed network cables

1.2. Set network configuration

1.3. Set router/Wi-Fi/ wireless access point/repeater configuration

1.4.

Inspected and tested the configured computer networks

2. Underpinning

knowledge

2.1. Computer network concepts

2.2. Network cable installation

2.3. Copper cable splicing and cable testing

2.4. Fiber optic cables splicing and installation requirements

2.5. network design

o addressing

o subnetting

o topology

2.6. IPV4 and IPV6

2.7. Router/Wi-Fi/ wireless access point/repeater configuration

2.8. Network interface card (NIC) settings

2.9. network cables

2.10. cable raceways/ducts

2.11. Device systems settings configuration

2.12. Local area network (LAN) port configuration

2.13. Wide area network (WAN) port configuration

2.14. Wireless settings configuration

2.15. Security/Firewall/Advance settings configuration

2.16. Cloud computing

2.17. Network connectivity testing

2.18. Philippine Electrical Code relevant to data connection

2.23. OHS standards and 5S principles

2.24. Practicing 3Rs – reduce, re-use, recycle/recover

2.25. 3Rs environmental policies

2.19.

Managing waste from electrical and electronic equipment (WEEE)

3. Underpinning

skills

3.1. Cable splicing

3.2. Cable troubleshooting

3.3. Setting-up and configuring skills

3.4. Problem solving skills

3.5. Decision making skills

3.6.

Documentation skills

4. Method of

assessment

The assessor may select any two of the following assessment methods

to objectively assess the candidate:

4.1. Practical Demonstration w/ oral questioning

4.2. Interview

4.3. Third Party

4.4.

Portfolio

5. Resource

Implications

The following resources MUST be provided:

5.1. PC or workstation

5.2. Network cables and materials

5.3. Router/Wi-Fi/ wireless access point/repeater

5.4. Tools and test instruments

5.5. Appropriate software applications/programs

5.6.

PPE

6. Context of

Assessment

6.1. Assessment may be conducted in the workplace or in a simulated

environment

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

8. Records system

Records system may include:

8.1. metadata that includes:

8.1.1. description of fault

8.1.2. identification of code

8.1.3. user responses

8.1.4. written or verbal comments

8.1.5. quantitative data

8.1.6. remedial action taken

8.1.7. retest result

8.1.8. date

8.1.9. tester's details

8.2. questionnaire

8.3. survey

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Normal functions of server 1.1 no error on boot sequence

1.2 network connectivity

2. Network services 2.1 remote access

2.2 domain controller

2.3 web services

2.4 database services

2.5 proxy server

2.6 file, printer and other resources sharing

3. pre-deployment procedures 3.1 installation of application

3.2 populating database

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment must show that the candidate:

1.1. Set-up user access

1.2. Configured network services

1.3. Performed testing, documentation and pre-

deployment procedures

2. Underpinning knowledge

2.1. Network operating system (NOS) features

2.2. Computer servers and functions

2.3. Types of Network services

2.4. User access level configuration

2.5. Network services configuration

2.5.1. configuring web services

2.5.2. configuring file sharing services

2.5.3. configuring print sharing services

2.6. Web applications/technologies

2.7. Setting-up client/user access and security

2.8. Setting-up and configuring servers

2.9. Installing and configuring modules/add-ons

2.10. Configuration of network services

2.11. Testing procedures

2.12. Pre-deployment procedures and practices

2.13. Enterprise policies and procedures

2.14. End user requirements

2.15. Enterprise policies and procedures

2.16. Documentation and making reports

3. Underpinning skills

3.1. Setting-up and configuring servers

3.2. Problem solving skills

3.3. Decision making skills

3.4. Reading and writing skills

4. Method of assessment The assessor may select any two of the following

assessment methods to objectively assess the

candidate:

4.1. Practical Demonstration w/ oral questioning

4.2. Interview

4.3. Portfolio

5. Resource Implications The following resources MUST be provided:

5.1. PC or workstation network and server

5.2. Network operating system (NOS)

5.3. Network printer

5.4. Tools and test instruments

5.5. Appropriate software applications/programs

6. Context of Assessment 6.1. Assessment may be conducted in the workplace

or in a simulated environment

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND

NETWORKS

UNIT CODE : ELC724334

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to

maintain and service computer systems and networks.

ELEMENT

PERFORMANCE CRITERIA

Italicized items are elaborated in the range of Variables

1. Plan and prepare for

maintenance and repair

1.1. Maintenance and/or Diagnosis of faults is planned

and prepared in line with job requirements.

1.2. Tools, equipment and testing devices needed for

the maintenance are obtained and checked for

correct operation and safety

1.3. Materials necessary to complete the work are

obtained in accordance with established procedures

and checked against job requirements.

1.4. OHS policies and procedures are followed in line

with job requirements.

1.5. Computer systems and networks for maintenance

are checked against job/service order or instructions

and specifications.

2. Maintain computer

systems and networks

2.1. Appropriate personal protective equipment is

used in line with standard procedures.

2.2. Normal function of computer systems and networks

are checked in accordance with manufacturer’s

instructions.

2.3. Scheduled/periodic maintenance is performed in

accordance with manufacturer’s requirements.

2.4. Where necessary, needed repairs/replacements are

made in accordance with established procedures.

2.5. Unplanned events or conditions are responded to in

accordance with established procedures

3. Diagnose faults of

computer systems and

networks

3.1. Appropriate personal protective equipment is used

in line with standard procedures.

3.2. Faults or problems in the computer systems and

networks are diagnosed according to requirements

and in line with the standard procedures.

3.3. Contingency measures are managed and

implemented in accordance with established

procedures

3.4. Unplanned events or conditions are responded to in

accordance with established procedures

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

CORE COMPETENCIES

UNIT TITLE : INSTALL AND CONFIGURE COMPUTER SYSTEMS

UNIT CODE : ELC724331

UNIT DESCRIPTOR : This unit covers the outcomes required in installing and

configuring desktop and workstation computers systems. It

consists of competencies to assemble computer hardware,

install operating system and drivers for peripherals/devices,

and install application software as well as to conduct testing

and documentation.

ELEMENT

PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables

1 Assemble computer

hardware

1.1 Unit assembly is planned and prepared to ensure OH&S

policies and procedures are followed in accordance

with systems requirements

1.2 Materials necessary to complete the work are identified

and obtained in accordance with established procedures

and checked against systems requirements

1.3 Tools, equipment and testing devices needed to carry

out the installation work are obtained in accordance with

established procedures and checked for correct

operation and safety

1.4 Computer hardware is assembled in accordance with

established procedures and systems requirements

1.5 Basic-input-output-system (BIOS) configuration is

performed in acco

rdance with hardware requirements.

2 Prepare installer 2.1 Portable bootable devices are created in accordance

with software manufacturer instruction

2.2 Customized installers are prepared in accordance with

software utilization guide and end user agreement.

2.3 Installation of portable applications are carried out in

accordance with software user guide and software

license

3 Install operating

system and drivers

for peripherals/

devices

3.1 Operating system (OS) is installed in accordance with

established installation procedures and to comply

with end-user requirements

3.2 Peripherals/devices drivers are installed and

configured in accordance with manufacturer’s

instructions and/or OS installation procedures.

3.3 OS and drivers updates/patches are accessed and

installed in accordance with manufacturer’s

recommendations and requirements

3.4 On-going checks of the quality of the work are

undertaken in accordance with established procedures

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

RANGE OF VARIABLES

VARIABLE RANGE

1. Tools Tools for: cutting, shaping, drilling, threading, tapping,

finishing, dismantling, and assembling. Tool set includes but

not limited to:

1.1. Pliers (assorted)

1.2. Screw drivers (assorted)

1.3. Special tools

1.4. Soldering iron/gun

1.5. Wrenches

1.6. Utility knife/stripper

1.7. Hot air soldering station

1.8. LAN Tester

1.9. Crimping tools

2. Equipment and testing

devices

2.1. Equipment includes but not limited to:

2.1.1. Maintenance bench

2.1.2. Power supply equipment

2.2. Testing devices include but not limited to:

2.2.1. Multi-meter

2.2.2. Calibrators

2.2.3. Signal generator

2.2.4. Oscilloscope

2.2.5. Appropriate software

3. Materials Includes but not limited to:

3.1. disks

3.2. Connectors

3.3. Adaptors

3.4. Wires and cables

3.5. Appropriate software

3.6. Computer storage media

4. OH & S policies and

procedures

4.1. OH & S guidelines

4.2. Philippine environmental standards

5. Computer systems and

networks

Includes but not limited to:

5.1. Servers

5.2. peripherals

5.3. desktop computers

5.4. network devices

5.5. cables and connection

6. Personal protective

equipment

Includes but not limited to:

6.1. Goggles/glasses

6.2. Mask

6.3. Gloves

6.4. Anti-static wrist wrap

7. Maintenance

7.1. Software updates

7.2. Hard disk maintenance

7.3. File back-up/Restoration

8. Faults and problems

8.1. Network connectivity

8.2. Software issues

8.3. Hardware issues

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical aspect of

competency

Assessment must show that the candidate:

1.1 Planned and prepared for maintenance and repair.

1.2 Maintained computer systems and networks

1.3 Diagnosed faults of computer systems

1.4 Rectified/corrected defects in computer systems and networks

1.5 Inspected and tested the computer systems and networks

2. Underpinning

knowledge

Includes but not limited to:

2.1 Planning and preparing for maintenance

2.2 Computer systems maintenance procedures

2.2.1 PC systems

2.2.2 Computer operations

2.2.3 Electronic fault findings

2.3 Use and operation of tools, instruments and testing devices

2.4 Occupational health and safety policies and procedures

2.5 Job service order forms or checklist

2.6 Problem solving in emergency situation

2.7 Procedures in maintenance scheduling

2.8 Preventive maintenance of computer system and network

2.8.1 Operating system update

2.8.2 Back-up scheduling

2.8.3 Creating restore point

2.8.4 Guarding against virus

2.8.5 Cleaning computer systems and networks

2.9 Diagnostic procedures

2.10 Identifying and isolating faults/problems

2.10.1 Diagnostic software utilities

2.10.2 Gathering of information

2.11 Accomplished forms

2.11.1 Diagnostic reports

2.11.2 Proposal reports

2.12 Defects in computer systems and networks

2.13 Troubleshooting and repair techniques

2.14 Problem solving in emergency situation

2.15 Corrective action

2.15.1 Hardware configuration

2.15.2 Software configuration

2.16 Testing methods and procedures

2.17 Documentation and making reports

2.18 Waste management

2.19 OHS standards and 5S principles

2.20 Practicing 3Rs – reduce, re-use, recycle/recover

2.21 3Rs environmental policies

2.22 Managing waste from electrical and electronic equipment (WEEE)

3. Underpinning

skills

3.1 Reading skills required to interpret work instructions

3.2 Communication skills needed to interpret and define work

procedures

3.3 Problem solving in emergency situation

3.4 Network Cabling

3.5 Connecting computers to wired and wireless LAN

3.6 Removing viruses from infected machines

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

4. Method of

assessment

The assessor must select two of the following assessment methods to

objectively assess the candidate:

4.1 Observation with oral Questioning

4.2 Interview

4.3 Portfolio

5. Resource

Implication

The following resources MUST be provided:

5.1 Tools

5.2 Computers and peripherals

5.3 Test instruments

5.4 Materials

5.5 PPE

5.6 Technical manuals

6. Context of

Assessment

Assessment may be conducted in the workplace or in a simulated

environment

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

EVIDENCE GUIDE

1. Critical aspects of

competency

Assessment must show that the candidate:

1.1. Assembled computer hardware

1.2. Installed operating system and drivers for peripherals/devices

1.3. Installed application software

1.4.

Conducted testing and documentation

2. Underpinning

knowledge

2.1. Types and parts of computers

2.2. Computer operating systems

 Windows / MAC OS X /Linux

2.3. Peripheral devices

2.4. Computer systems design

2.5. Computer assembly procedures

2.6. Installers preparation and OS installation procedures

2.7. Application and devices/drivers installation procedures

2.8. Desktop PC interface/ hook up procedures

2.9. Power ON self-test and BIOS configuration procedures

2.10. Application packages & use of application programs

2.11. Multimedia systems

2.12. Motherboards

2.13. Multimedia storage devices:

2.14. Video cards

2.15. Sound cards

2.16. Graphical user interface

2.17. Disk management

2.18. Use of utilities/software

 Virtualization software

 Disk management software

 Anti-virus / Diagnostic software

 Device drivers

2.19. Drivers/Software update procedures

2.20. Application software license agreements

2.21. Stress testing procedures

2.22.

5S and 3Rs environmental policies

3 Underpinning

skills

3.1 Safety handling of computer parts

3.2 Assembling computer hardware

3.3 Troubleshooting skills

3.4 Reading and writing skills

4 Method of

assessment

The assessor may select any two of the following assessment methods to

objectively assess the candidate:

4.1 Practical Demonstration w/ oral questioning

4.2 Interview

4.3

Portfolio

5 Resource

Implications

The following resources MUST be provided:

5.1 Tools and test instruments

5.2 PC or workstation

5.3 Computer peripherals/devices

5.4 Appropriate OS, drivers and software applications/programs

6 Context of

Assessment

6.1 Assessment may be conducted in the workplace or in a simulated

environment

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

COMMON COMPETENCIES

(80 hours)

Unit of

Competency

Learning Outcomes Methodology Assessment

Approach

1. Apply

Quality

Standards

1.1. Assess quality of received

materials

1.2. Assess own work

1.3. Engage in quality

improvement

 Field trip

 Symposium

 Problem solving

 Simulation

 Individualize

learning

 On the job

training

 Demonstration

& questioning

 Observation &

questioning

 Third party

report

2. Perform

Computer

Operation

2.1. Plan and prepare for task to

be taken undertaken

2.2. Input data into computer

2.3. Access information using

computer

2.4. Produce output/ data using

computer system

2.5. Use basic functions of a

www-browser to locate

information

2.6. Maintain computer

equipment and systems

 Modular

 Film showing

 Computer based

training (e-

learning)

 Project method

 On the job

training

 Demonstration

& questioning

 Observation &

questioning

 Third party

report

 Assessment of

output product

 Portfolio

 Computer

based

assessment

3. Perform

Mensuratio

n and

Calculation

3.1. Select measuring

instruments

3.2. Carry out measurement

and calculation

3.3. Maintain measuring

instruments

 Self- paced/

modular

 Demonstration

 Small group

discussion

 Distance

learning

 Written/Oral

examination

 Practical

demonstration

4. Prepare and

Interpret

Technical

Drawings

4.1. Identify different kinds of

technical drawings

4.2. Interpret technical drawing

4.3. Prepare/make changes on

electrical/electronic

schematic and drawings

4.4. Store technical drawings

and equipment/

instruments

 Lecture/

demonstration

 Dualized

training

 Distance

learning

 Written /oral

 examinations

 Direct

 observation

 Project method

 interview

5. Use Hand

Tools

5.1. Plan and prepare for task to

be undertaken

5.2. Prepare hand tools

5.3. Use appropriate hand tools

and equipment

5.4. Maintain hand tools

 Lecture /

Demonstration

 Distance

learning

 Film Showing

 Written/Oral

examination

 Practical

demonstration

 Observation &

questioning

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

3 Set router/Wi-Fi/

wireless access

point/repeater

configuration

3.1 Client Device systems settings are configured in

accordance with manufacturers’ instructions and end-

user preferences

3.2 Local area network (LAN) port is configured in

accordance with manufacturers’ instructions and network

design

3.3 Wide area network (WAN) port is configured in

accordance with manufacturers’ instructions and network

design

3.4 Wireless settings are configured in accordance

manufacturers’ instructions, network design and end-user

preferences

3.5 Security/Firewall/Advance settings are configured in

accordance with manufacturers’ instructions and end-

user preferences

4 Inspect and test

the configured

computer

networks

4.1 Final inspections are undertaken to ensure that the

configuration done on the computer networks conforms

with the manufacturer’s instruction/manual

4.2 Computer networks are checked to ensure safe

operation.

4.3 Reports are prepared/completed according to company

requirements.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

3. Set-up

Computer

Servers

3.1. Set-up user access

3.2. Configure network services

3.3. Perform testing,

documentation and pre-

deployment practices

 Lecture

 Discussion

 Demonstration

 Viewing

multimedia

 Written

examination

 Practical

examination

4. Maintain

and repair

computer

systems

and

networks

4.1. Plan and prepare for

maintenance and repair

4.2. Maintain computer systems

and networks

4.3. Diagnose faults of computer

systems

4.4. Rectify/correct defects in

computer systems

4.5. Inspect and test the

computer systems and

networks

 Lecture

 Discussion

 Demonstration

 Viewing

multimedia

 Written

examination

 Practical

examination

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

3.2. TRAINING DELIVERY

The delivery of training should adhere to the design of the curriculum. Delivery

should be guided by the 10 basic principles of the competency-based TVET.

 The training is based on curriculum developed from the competency

standards;

 Learning is modular in its structure;

 Training delivery is individualized and self-paced;

 Training is based on work that must be performed;

 Training materials are directly related to the competency standards and the

curriculum modules;

 Assessment is based in the collection of evidence of the performance of

work to the industry required standard;

 Training is based both on and off-the-job components;

 Allows for recognition of prior learning (RPL) or current competencies;

 Training allows for multiple entry and exit; and

 Approved training programs are nationally accredited.

The competency-based TVET systems recognizes various types of delivery

modes, both on and off-the-job as long as the learning is driven by the competency

standards specified by the industry. The following training modalities may be

adopted when designing training programs:

 The dualized mode of training delivery is preferred and recommended. Thus

programs would contain both in-school and in-industry training or fieldwork

components. Details can be referred to the Dual Training System (DTS)

Implementing Rules and Regulations.

 Modular/self-paced learning is a competency-based training modality

wherein the trainee is allowed to progress at his own pace. The trainer

facilities the training delivery.

 Peer teaching/mentoring is a training modality wherein fast learners are

given the opportunity to assist the slow learners.

 Supervised industry training or on-the-job training is an approach in training

designed to enhance the knowledge and skills of the trainee through actual

experience in the workplace to acquire a specific competencies prescribed in

the training regulations.

 Distance learning is a formal education process in which majority of the

instruction occurs when the students and instructors are not in the same

place. Distance learning may employ correspondence study, or audio, video

or computer technologies.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

3.3. TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this course should possess the

following requirements:

 Can communicate either oral and written;

 Must pass the trainability/aptitude test.

This list does not include specific institutional requirements such as educational

attainment, appropriate work experience, and others that may be required of the

trainees by the school or training center delivering the TVET program.

3.4. LIST OF TOOLS, EQUIPMENT AND MATERIALS

COMPUTER SYSTEMS SERVICING – NC II

Recommended list of tools, equipment and materials for the training of 25 trainees

for Computer Systems Servicing – NC II

QUANTITY * TOOLS

10 pieces Screwdriver (standard)

10 pieces Screwdriver (Philips)

10 pieces Long nose pliers

10 pieces Mechanical pliers

10 sets Allen wrench

10 pieces Crimping tools

10 pieces Soldering iron

10 pieces Solder sucker

5 pieces Wire stripper

1 unit Portable electric hand drill

1 set Drill bit

5 sets Precision screw drivers

10 pcs Anti-static devices

5 pcs Flash light/Head mounted light

* Minimum quantity recommended for a Class size of 25 trainees

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

QUANTITY * EQUIPMENT

26 units Desktop Computer

10 Laptop computer/Netbook

10 Computers for server

10 Server cabinet/Frame

20 pcs Patch panel (48-ports)

10 sets Working tables

1 unit Internet subscription (at least 2 MBPS)

10 units Uninterruptible Power Supply (UPS)

10 unit Hub / Switch

2 units Managed switch

1 Network controller

11 ADSL Router with Wi-Fi

10 Wireless Access Point

1 unit PC Video camera

2 units External optical drive

1 unit USB External HD

1 unit Network External HD

1 unit scanner

1 unit USB printer

1 unit Network printer

11 pieces Flash disk / Memory stick

10 units Electronic tester VOM

5 units LAN Cable tester

* Minimum quantity recommended for a Class size of 25 trainees

QUANTITY MATERIALS

400 pcs. RJ 45

25 pcs. Modular box (RJ45)

20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”

1 box UTP cable

1 can Contact cleaner

1 piece Whiteboard

1 lot Fastener

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

1 spool Filler (lead-free)

8 pcs Fiber optic cable 2 meters (terminated)

QUANTITY INSTALLERS / SOFTWARE

26 Desktop OS (license for proprietary software)

10 Network OS (license for proprietary software)

26 Office productivity software (license for proprietary

software)

26 Anti-virus (license for proprietary software)

5 Disk utility software

5 Virtualization software (license for proprietary software)

5 Disk creator software

5 Disk image software

 NOTE: For free Open source systems users - Institutions should own at least

one (1) valid license for the following: Desktop OS, Network OS, Office

Productivity Software and Antivirus.

QUANTITY RESOURCES / MANUALS

26 pieces Motherboard’s manual and installer

10 pieces Device driver installer

1 lot Assorted Computer book, PC Magazines and journals

3.5. TRAINING FACILITIES

The Computer Systems Service Workshop must be in an infrastructure facility that is

generally accepted to industry standards and practice. Based on class size of

minimum of 25 student/trainees the space requirements for the teaching/ learning

and circulation areas are as follows:

TEACHING /

LEARNIN

G AREAS

SIZE

(in METER)

AREA

(in Sq. Meters)

TOTAL AREA

(in Sq. Meters)

 laboratory

and/or lecture

area

6 x 8 48 48



storage area

2 x 2 4 4

 learning

resource center

4 x 5 20 20

 equipment

circulation area

20 20

Total Workshop Area: 92

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : SET-UP COMPUTER SERVERS

UNIT CODE : ELC724333

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to

set-up computer servers for LANs and SOHO systems. It

consists of competencies to set-up user access and configures

network services as well as to perform testing, documentation

and pre-deployment procedures.

ELEMENT

PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables

1. Set-up user access 1.1 User folder is created in accordance with

network operating system (NOS) features

1.2 User access level is configured based on NOS

features and established network access

policies/end-user requirements.

1.3 Security check is performed in accordance with

established network access policies/end-user

requirements.

2. Configure network services 2.1. Normal functions of server are checked in

accordance with manufacturer’s instructions

2.2. Required modules /add-ons are

installed/updated based on NOS installation

procedures

2.3. Network services to be configured are

confirmed based on user/system requirements

2.4. Operation of network services are checked

based on user/system requirements

2.5. Unplanned events or conditions are responded

to in accordance with established procedures

3. Perform testing,

documentation and pre-

deployment procedures

3.1. Pre-deployment procedures is undertaken

based on enterprise policies and procedures

3.2. Operation and security check are undertaken

based on end-user requirements

3.3. Reports are prepared/completed according to

enterprise policies and procedures.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS

4.1 To attain the National Qualification of Computer Systems Servicing NC II, the

candidate must demonstrate competence in all units listed in Section 1.

Successful candidates shall be awarded a National Certificate signed by the

TESDA Director General.

4.2 The qualification of Computer Systems Servicing NC II may be attained

through:

4.2.1 Accumulation of Certificates of Competency (COCs) in all the

following units of competencies:

4.2.1.1 Install and configure computer systems

4.2.1.2 Set-up computer networks

4.2.1.3 Set-up computer servers

4.2.1.4 Maintain and Repair Computer Systems and Networks

Successful candidates shall be awarded a Certificate of

Competency (COC) in each of the core units.

Upon accumulation and submission of all COCs acquired for the relevant units

of competency comprising a qualification, an individual shall be issued the

corresponding National Certificate.

4.3 For individuals, who already possess National Certificate (NC) or Certificate of

Competency (COC) along Computer Hardware Servicing NC II –

4.3.1. Portfolio assessment is applicable for COC #1, COC #2 and COC #4,

provided the candidate is already employed and has related

experience for the past three (3) years or more along the qualification.

However, if the assessor finds the evidences presented inadequate,

he may still require the candidate to undergo the practical

demonstration or present other evidences in the form of

Demonstration, Third Party Report, etc. depending on the need for

supplementary evidences.

4.3.2. Candidates are required to take assessment for COC #3 – “Set-up

computer servers”.

4.4 Assessment shall focus on the core units of competency. The basic and

common units shall be integrated or assessed concurrently with the core

units.

4.5 The following are qualified to apply for assessment and certification:

4.5.1. Graduate of formal, non-formal, and informal including enterprise-

based training programs.

4.5.2. Experienced workers (wage employed or self employed)

4.6 The guidelines on assessment and certification are discussed in detail in the

Procedures Manual on Assessment and Certification and Guidelines on the

Implementation of the Philippine TVET Qualification and Certification System

(PTQCS).

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

ANNEX A COMPETENCY MAP

BASIC COMPETENCIES

Receive and Respond to

workplace

communication

Work with Others

Demonstrate Work

Values

Participate in Workplace

Communication

Work in a Team

Environment

Practice Career

Professionalism

Practice occupational

Health and Safety

Procedures

Practice Housekeeping

Procedures (5S)

Lead Workplace

Communication

Lead Small Team

Develop and Practice

Negotiation Skills

Solve Problems Related

to Work Activities

Use Mathematical

Concepts and

Techniques

Use Relevant

Technologies

Utilize Specialist

Communication skills

Develop Team and

Individual

Apply Problem Solving

Techniques in the

Workplace

Collect, Analyze and

Organize Information

Plan and Organize Work

Promote Environmental

Protection

COMMON COMPETENCIES

Apply Quality Standards

Perform Computer

Operations

Perform Mensuration

and Calculation

Prepare and Interpret

Technical Drawing

Use Hand Tools

Terminate and Connect

Electrical Wiring and

Electronic Circuits

Maintain and Repair

Electronic Systems and

Components

Test Electronic /

Electromechanical

Components and Devices

CORE COMPETENCIES

Install Instrumentation

and Control Devices

Calibrate

Instrumentation and

Control Devices

Configure

Instrumentation and

Control Devices

Loop Check

Instrumentation and

Control Devices

Maintain and Repair

Instrumentation and

Control Devices

Start-up and

Commissioning

Instrumentation and

Control Devices

Diagnose and

Troubleshoot

Instrumentation

Control Systems

Install Mechatronic

Devices

Calibrate and

Configure Mechatronic

Devices

Configure and Apply

Mechatronic Software

Programs

Diagnose and

Troubleshoot

Mechatronic (Industrial

Automation) Systems

Maintain and Repair

Mechatronic (Industrial

Automation) Systems

Commission

Mechatronic (Industrial

Automation) Systems

Service and Repair

Domestic Appliances

Service and Repair

Audio Systems and

Products

Service and Repair

Consumer Video

Systems and Products

Service and Repair

Business Machines

Install Computer

Systems and Networks

Configure Computer

Systems and Networks

Diagnose and

Troubleshoot

Computer Systems

and Networks

Maintain Computer

Systems and Networks

Install and

Configure

Computer Systems

Set-up Computer

Networks

Set-up Computer

Servers

Maintain and

Repair Computer

Systems and

Networks

Qualification for CSS NC II

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

DEFINITION OF TERMS

GENERAL

1) Certification - is the process of verifying and validating the competencies of a

person through assessment

2) Certificate of Competency (COC) – is a certification issued to individuals who

pass the assessment for a single unit or cluster of units of competency

3) Common Competencies - are the skills and knowledge needed by all people

working in a particular industry

4) Competency - is the possession and application of knowledge, skills and

attitudes to perform work activities to the standard expected in the workplace

5) Competency Assessment - is the process of collecting evidence and making

judgments on whether competency has been achieved

6) Competency Standard (CS) - is the industry-determined specification of

competencies required for effective work performance

7) Context of Assessment - refers to the place where assessment is to be conducted

or carried out

8) Core Competencies - are the specific skills and knowledge needed in a particular

area of work - industry sector/occupation/job role

9) Critical aspects of competency - refers to the evidence that is essential for

successful performance of the unit of competency

10) Elective Competencies - are the additional skills and knowledge required by the

individual or enterprise for work

11) Elements - are the building blocks of a unit of competency. They describe in

outcome terms the functions that a person performs in the workplace.

12) Evidence Guide - is a component of the unit of competency that defines or

identifies the evidences required to determine the competence of the individual. It

provides information on critical aspects of competency, underpinning knowledge,

underpinning skills, resource implications, assessment method and context of

assessment

13) Level - refers to the category of skills and knowledge required to do a job

14) Method of Assessment - refers to the ways of collecting evidence and when,

evidence should be collected

15) National Certificate (NC) – is a certification issued to individuals who achieve all

the required units of competency for a national qualification defined under the

Training Regulations. NCs are aligned to specific levels within the PTQF

16) Performance Criteria - are evaluative statements that specify what is to be

assessed and the required level of performance

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

UNIT TITLE : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND

NETWORKS

UNIT CODE : ELC724334

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to

maintain and service computer systems and networks.

ELEMENT

PERFORMANCE CRITERIA

Italicized items are elaborated in the range of Variables

1. Plan and prepare for

maintenance and repair

1.1. Maintenance and/or Diagnosis of faults is planned

and prepared in line with job requirements.

1.2. Tools, equipment and testing devices needed for

the maintenance are obtained and checked for

correct operation and safety

1.3. Materials necessary to complete the work are

obtained in accordance with established procedures

and checked against job requirements.

1.4. OHS policies and procedures are followed in line

with job requirements.

1.5. Computer systems and networks for maintenance

are checked against job/service order or instructions

and specifications.

2. Maintain computer

systems and networks

2.1. Appropriate personal protective equipment is

used in line with standard procedures.

2.2. Normal function of computer systems and networks

are checked in accordance with manufacturer’s

instructions.

2.3. Scheduled/periodic maintenance is performed in

accordance with manufacturer’s requirements.

2.4. Where necessary, needed repairs/replacements are

made in accordance with established procedures.

2.5. Unplanned events or conditions are responded to in

accordance with established procedures

3. Diagnose faults of

computer systems and

networks

3.1. Appropriate personal protective equipment is used

in line with standard procedures.

3.2. Faults or problems in the computer systems and

networks are diagnosed according to requirements

and in line with the standard procedures.

3.3. Contingency measures are managed and

implemented in accordance with established

procedures

3.4. Unplanned events or conditions are responded to in

accordance with established procedures

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

used to transport the data, communications protocol used, scale, topology, benefit,

and organizational scope.

3. Configuration - The makeup of a system. To "configure" is to choose options in

order to create a custom system. "Configurability" is a system's ability to be changed

or customized.

4. Connector - Any plug and socket that links two devices together. Although taken for

granted and rarely in the limelight, connectors are a huge industry, and the quality of

these components is more critical than most people would imagine. When not

designed or constructed properly, they often become the weakest element in an

electronic system.

5. Display Adapter - A plug-in card in a desktop computer that converts the images

created in the computer to the electronic signals required by the monitor. It

determines the maximum resolution, refresh rate and number of colors that can be

displayed, which the monitor must also be able to support. On many PC

motherboards, the display adapter circuits are built into the chipset, and an AGP or

PCI card is not required.

6. Expansion Board - A printed circuit board that plugs into an expansion slot and

extends the computer's capability to control a peripheral device. All the boards

(cards) that plug into a computer's bus are expansion boards, such as display

adapters, disk controllers, network adapters and sound cards.

7. Expansion Bus - An input/output bus typically comprised of a series of slots on the

motherboard. Expansion boards (cards) are plugged into the bus. ISA and PCI are

the common expansion buses in a PC.

8. Graphical User Interface - A graphics-based user interface that incorporates

movable windows, icons and a mouse. The ability to resize application windows and

change style and size of fonts are the significant advantages of a GUI vs. a

character-based interface. GUIs have become the standard way users interact with a

computer, and the major GUIs are the Windows and Mac interfaces along with Motif

for Unix and the GNOME and KDE interfaces for Linux.

9. LAN - a local area network (LAN) is a computer network that interconnects

computers in a limited area such as a home, school, computer laboratory, or office

building using network media. The defining characteristics of LANs, in contrast to

wide area networks (WANs), include their usually higher data-transfer rates, smaller

geographic area, and lack of a need for leased telecommunication lines.

10. Motherboard - Also called the "system board," it is the main printed circuit board in

an electronic device, which contains sockets that accept additional boards. In a

desktop computer, the motherboard contains the CPU, chipset, PCI bus slots, AGP

slot, memory sockets and controller circuits for the keyboard, mouse, disks and

printer. It may also have built-in controllers for modem, sound, display and network,

obviating the need to plug in a card.

11. Networks – see Computer Network.

12. Operating System - The master control program that runs the computer. The first

program loaded when the computer is turned on, its main part, the "kernel," resides

in memory at all times. The operating system sets the standards for all application

programs that run in the computer. The applications "talk to" the operating system for

all user interfaces and file management operations.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

13. Peripheral -Any hardware device connected to a computer, such as a monitor,

keyboard, printer, disk, tape, graphics tablet, scanner, joy stick, paddle or mouse

14. Server - A computer system in a network that is shared by multiple users. Servers

come in all sizes from x86-based PCs to IBM mainframes. A server may have a

keyboard, monitor and mouse directly attached, or one keyboard, monitor and mouse

may connect to any number of servers via a KVM switch. Servers may be also be

accessed only through a network connection as well.

15. Sound Card - Also called a "sound board" or "audio adapter," it is a computer

expansion board that records and plays back sound, providing inputs from a

microphone or other sound source and outputs to speakers or an external amplifier.

The de facto standard for sound card compatibility in PCs is Creative Labs' Sound

Blaster.

16. User Interface - All graphics based today, the user interface includes the windows,

menus and method of interaction between you and the computer. Prior to the Mac,

Windows and Motif (UNIX) interfaces, all interaction was based on commands

entered by the user. Operating systems may support optional interfaces and allow a

new shell, or skin, to be used instead.

17. Virus - Software used to infect a computer. After the virus code is written, it is buried

within an existing program. Once that program is executed, the virus code is

activated and attaches copies of itself to other programs in the system. Infected

programs copy the virus to other programs.

18. WAN - a Wide Area Network (WAN) is a network that covers a broad area (i.e., any

telecommunications network that links across metropolitan, regional, or national

boundaries) using private or public network transports. Business and government

entities utilize WANs to relay data among employees, clients, buyers, and suppliers

from various geographical locations. In essence, this mode of telecommunication

allows a business to effectively carry out its daily function regardless of location

19. WEEE Directives - the prevention of waste electrical and electronic equipment

(WEEE), and in addition, the reuse, recycling and other forms of recovery of such

wastes so as to reduce the disposal of waste. It also seeks to improve the

environmental performance of all operators involved in the life cycle of electrical and

electronic equipment, e.g. producers, distributors and consumers and in particular

those operators directly involved in the treatment of waste electrical and electronic

equipment.

___________________________________________________________________________________

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

ACKNOWLEDGEMENTS

The Technical Education and Skills Development Authority (TESDA) wishes to

extend gratitude and appreciation to the many representatives of business, industry,

academe and government agencies and labor groups who donated their time and

expertise to the development and validation of these Training Regulations.

FOR THE REVIEW / REVISION STAGE

 THE TECHNICAL EXPERT COMMITTEE ( 2012-2013)

ENGR. ALEX S.E. SY - Chairperson

President, CATIA Foundation, Inc.

President, Electronic Industries Association

of the Philippines

, Inc. (EIAPI)

MR. VICTOR GRUET - Member

Proprietor, Symphony IT Consulting

Secretary, Electronics Industries Association

of the

Philippines, Inc. (

EIAPI

)

ENGR. EMMANUEL G. GONZALES - Member

Academic Director

INFOTECH

MR. SEVERINO BURGOS - Member

Supervising TESD Specialist

TTCTCE

MR. JULFORD ABASOLO – Member

Supervising TESD Specialist

TTCTCE

 THE PANEL EXPERT ( VALIDATION)

ENGR. RONALDO B. RACELIS

Deputy Program Director, Technology

Asian College (formerly ACSAT)

MR. JAY J. CRISOSTOMO

Trainer, Computer Systems

INFOTECH

ENGR. EMMANUEL G. GONZALES

Academic Director

INFOTECH

MS. LUZ D.G. GALANG

Trainer

TTCTCE

MR. EDWIN MENDOZA

CATIAFI / ATI

 ELECTRONIC INDUSTRIES ASSOCIATION OF THE PHILIPPINES, INC.

 THE TESDA BOARD - STANDARDS SETTING AND SYSTEMS DEVELOPMENT

COMMITTEE

 THE MANAGEMENT AND STAFF OF TESDA SECRETARIAT

 Qualifications and Standards Office (QSO)



Competency Assessment and Certification Office (CACO)