State Contact Information for Student Complaints
Students are encouraged to attempt to resolve complaints directly with their institution, but
students may also use the following information to contact state agencies regarding
complaints.
ALABAMA
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130
334-242-1998
http://www.ache.state.al.us/Content/Departments/NRI/NRI.aspx
Alabama Community College System
P.O. Box 302130
Montgomery, AL 36130
334-293-4500
https://www.accs.cc/index.cfm/school-licensure/complaints/
ALASKA
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811
907-465-6741
http://acpe.alaska.gov/ABOUT_US/Consumer_Protection
ARIZONA
Arizona State Board for Private Postsecondary Education
1400 West Washington Street, Room 260
Phoenix, AZ 85007
602-542-5709
https://ppse.az.gov/complaint
ARKANSAS
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
501-371-2000
http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-
committee/grievance-form
Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
501-683-8000
http://sbpce.arkansas.gov/students/Pages/complaintProcess.aspx
CALIFORNIA
Approved Institutions:
California Bureau of Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798
916-431-6959
http://www.bppe.ca.gov/forms_pubs/complaint.pdf
Exempt Institutions:
Attorney General’s Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244
916-322-3360
http://ag.ca.gov/contact/complaint_form.php?cmplt=PL
COLORADO
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
303-862-3001
http://highered.colorado.gov/Academics/Complaints/default.html
Colorado Department of Higher Education – Division of Private Occupational Schools
1560 Broadway, Suite 1600
Denver, CO 80202
303-862-3001
http://highered.colorado.gov/DPOS/Students/complaint.html
CONNECTICUT
Connecticut Office of Financial and Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105
860-947-1800,
http://www.ctohe.org/POSA/StudentInfo.shtml
Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110
Hartford, CT 06106
Consumer Complaint Hotline: 800-842-2649
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf
DELAWARE
Delaware Higher Education Office
John G. Townsend Building, Suite 2
Dover, DE 19901
302-735-4000
http://www.doe.k12.de.us
Delaware Attorney General
Consumer Protection Wilmington:
820 North French Street 5th floor
Wilmington, DE 19801
302-577-8600
consumer.protection@state.de.us
http://attorneygeneral.delaware.gov/fraud/index.shtml
DISTRICT OF COLUMBIA
District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
810 First Street NE, 2nd Floor
Washington, DC 20002
202-727-6436
http://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
FLORIDA
Florida Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
850-245-0505
http://www.fldoe.org/policy/cie/file-a-complaint.stml
GEORGIA
Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
770-414-3300
http://gnpec.org/consumer-resources/
HAWAII
Hawaii Postsecondary Education Authorization Program
P.O. Box 541
Honolulu, Hawaii 96809
808-586-7327
[email protected]awaii.gov
http://cca.hawaii.gov/hpeap/student-complaint-process/
Hawaii Department of Education
1390 Miller St.
Honolulu, HI 96813
808-586-3230
http://www.hawaiipublicschools.org/ConnectWithUs/ContactUs/Pages/Home.aspx
Department of Commerce and Consumer Affairs
Office of Consumer Protection
808-587-4272
http://cca.hawaii.gov/ocp/about/
IDAHO
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
208-334-2270
https://boardofed.idaho.gov/priv_col_univ/student_complaint.asp
ILLINOIS
Board of Higher Education, Division of Academic Affairs
Illinois Board of Higher Education
1 North Old State Capitol Plaza
Suite 333
Springfield, IL 62701
Institutional Complaint Hotline: (217) 557-7359
complaint[email protected]
Board of Higher Education, Division of Private Business and Vocational Schools
Illinois Board of Higher Education
1 North Old State Capitol Plaza
Suite 333
Springfield, IL 62701
Institutional Complaint Hotline: (217) 557-7359
complaint[email protected]
INDIANA
Commission for Higher Education, Indiana Board for Proprietary Education
101 W. Ohio Street, Suite 670
Indianapolis IN 46204
317-464-4400
http://www.in.gov/che/2744.htm
Department of Workforce Development, Office of Career and Technical Schools
Complaint Adjudicator
DWD/Office of Career and Technical Schools
10 N. Senate Avenue, Suite 304
Indianapolis, IN 46204
800-891-6499
http://www.in.gov/dwd/files/StudenComplaintForm.pdf
IOWA
Iowa Student Aid Commission
430 E. Grand Ave., 3rd Floor
Des Moines, IA 50309
515-725-3400
https://www.iowacollegeaid.gov/content/constituent-request-review
KANSAS
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612
785-296-3421
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
KENTUCKY
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601
502-573-1555
Kentucky Commission on Proprietary Education
500 Mero Street
Capital Plaza Tower, Room 302
Frankfort, KY 40601
502-564-3296, Extension 227
http://www.bpe.ky.gov/Applications%20and%20Forms/Form%20to%20File%20a%20Complaint.pdf
Office of the Attorney General
Capitol Suite 118, 700 Capitol Avenue,
Frankfort, KY 40601
888-432-9257
consumer.protection@ag.ky.gov
http://ag.ky.gov/family/consumerprotection/complaints/Pages/default.aspx
LOUISIANA
Louisiana Attorney General Office, Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
[email protected]ate.la.us
225-326-6465
http://www.ag.state.la.us/Home/ComplaintDocument
Louisiana Board of Regents, Proprietary Schools
Attn: Nancy Beall or Dr. Larry Trembly
P.O. Box 3677
Baton Rouge, LA 70821
http://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Form.pdf
Louisiana Board of Regents, Proprietary Schools
Attn: Carol Marabella
P.O. Box 3677
Baton Rouge, LA 70821
225-342-4253
http://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Form.pdf
MAINE
Maine Department of Education
Anita Bernhardt - Complaints
23 State House Station
Augusta, ME 04333-0023
207-624-6600
Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
207-626-8800
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
MARYLAND
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
410-767-3388
http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess.pdf
Office of the Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Consumer Protection Hotline: 410-528-8662
[email protected]e.md.us
https://www.oag.state.md.us/Consumer/complaint.htm
MASSACHUSETTS
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
617-994-6950
http://www.mass.edu/forstudents/complaints/complaintprocess.asp
Massachusetts Division of Professional Licensure, Office of Private Occupational School Education
1000 Washington Street
Boston, MA 02118
617-727-7406
http://www.mass.gov/ocabr/docs/dpl/complaint.pdf
MICHIGAN
Michigan Department of Licensing and Regulatory Affairs, Bureau of Commercial Services, Licensing
Division
Corporations, Securities & Commercial Licensing
Schools and Licensing
PO Box 30018
Lansing MI 48909
517-241-9223
http://www.michigan.gov/documents/lara/LCE-992_0715_494884_7.pdf
MINNESOTA
Minnesota Office of Higher Education
Registration and Licensing
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
651-259-3975
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
MISSISSIPPI
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
601-432-6372
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf
Mississippi Community College Board, Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453
601-432-6185
http://www.mccb.edu/pdfs/pg/PSComplaintForm.pdf
Consumer Protection Division, Office of the Attorney General
P.O. Box 22947
Jackson, MS 39225-2947
601-359-3680
http://www.ago.state.ms.us/index.php/contact
http://www.ago.state.ms.us/forms/complaint-form/
MISSOURI
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
573-751-2361
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
MONTANA
Montana Board of Regents, Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
406-444-6570
Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
406-444-6570
http://mus.edu/MUS-Statement-of-Complaint-Process.asp
NEBRASKA
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
402-471-2847
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Nebraska Attorney General, Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer Protection Hotline: 800-727-6432
http://ago.nebraska.gov/forms/consumer_complaint
Nebraska Department of Education, Private Postsecondary Career Schools Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987
402-471-2295
NEVADA
Nevada Commission on Postsecondary Education
3663 East Sunset Road, Suite 202
Las Vegas, NV 89120
702-486-7330
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm
NEW HAMPSHIRE
New Hampshire Department of Education, Division of Higher Education – Higher Education Committee
College & University Approvals
Patricia Edes, New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
603-271-0257
Patricia.Ed[email protected]ov
New Hampshire Department of Education, Division of Higher Education – Higher Education Commission
Career School Licensing
Kimberly Kenneally, New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
603-271-6443
Kimberly.Kenn[email protected]h.gov
NEW JERSEY
New Jersey Office of the Secretary of Higher Education
PO Box 542, Trenton, NJ 08625
609-292-4310
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
973-504-6200
http://www.njconsumeraffairs.gov/Pages/File-a-Complaint.aspx
New Jersey Department of Labor and Workforce Development
Center for Occupational Employment Information
Training Evaluation Unit
PO Box 057
Trenton, NJ 08625
609-292-2000
http://lwd.dol.state.nj.us/labor/forms_pdfs/coei/SAU/Conflict%20Resolution%20Questionnaire.pdf
NEW MEXICO
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
505-476-8400
http://hed.state.nm.us/uploads/files/PPS/Overview/Complaint%20Form%20FY2014.doc
NEW YORK
New York Office of College and University Evaluation
New York State Education Department
89 Washington Avenue, Room 969 EBA
Albany, NY 12234
518-474-1551
[email protected]ysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
New York Bureau of Proprietary School Supervision
New York State Education Department
116 West 32nd Street, 5th Floor
New York, NY 10001
212-643-4760
http://www.acces.nysed.gov/common/acces/files/bpss/ComplaintForm.pdf
http://www.acces.nysed.gov/common/acces/files/bpss/disclosure.pdf
NORTH CAROLINA
Board of Governors for the University of North Carolina
Postsecondary Education Complaints, c/o Assistant Director of Licensure
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
919-962-4558
studentcomplaint@northcarolina.edu
North Carolina State Board of Proprietary Schools
200 West Jones St.
Raleigh, NC 27603
919-807-7061
http://www.nccommunitycolleges.edu/proprietary-schools
NORTH DAKOTA
North Dakota University System
Tanya Spilovoy, D. Ed., Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217
701-328-4102
http://www.ndus.edu/system/state-authorization/
North Dakota Consumer Protection Division
Office of Attorney General
Parrell Grossman, Director, Consumer Protection Division
Gateway Professional Center, 1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
701-328-5570
https://www.ag.nd.gov/CPAT/ConsumerComplaints.htm
North Dakota Department of Career and Technical Education
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
701-328-3180
OHIO
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
614-466-6000
Ohio Attorney General, Consumer Protection Section
30 E. Broad Street, 14th floor
Columbus, OH 43215
800-282-0515
http://www.ohioattorneygeneral.gov/Files/Forms
Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
614-466-2752
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
OKLAHOMA
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
405-225-9100
http://www.okhighered.org/current-college-students/complaints.shtml
Oklahoma Office of the Attorney General, Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
405-521-3921
https://www.ok.gov/oag/Legal_Resources/Forms_and_Publications/
Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard, Suite 250
Oklahoma City, OK 73118
405-528-3370
OREGON
Oregon Higher Education Coordinating Commission
Office of Degree Authorization
775 Court Street NE, Salem, OR 97301
503-378-5690
http://www.oregon.gov/HigherEd/Pages/complaints.aspx
Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court Street NE
Salem, OR 97301
877-877-9392
http://www.doj.state.or.us/consumer/pdf/consumer_complaint.pdf
PENNSYLVANIA
Pennsylvania Department of Education – Division of Higher & Career Education
Postsecondary and Adult Education
333 Market Street
Harrisburg, PA 17126
717-783-8228
http://www.education.pa.gov/Postsecondary-
Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1
Office of Attorney General, Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
800-441-2555
https://www.attorneygeneral.gov/Quick_Links/Pennsylvania_Attorney_General_Complaint_Forms/
PUERTO RICO
Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910
787-641-7100
http://www.ce.pr.gov/
Puerto Rico Department of Justice
P.O. Box 9020192
San Juan, PR 00902
202-353-1555
https://www.justice.gov/actioncenter/submit-complaint
RHODE ISLAND
Rhode Island Office of the Postsecondary Commissioner
RIHEAA Building
560 Jefferson Boulevard, Suite 100
Warwick, RI 02886
401-736-1100
https://www.riopc.edu/form/ri-student-complaint/
Rhode Island Department of Attorney General,
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
401-274-4400
http://www.riag.state.ri.us/homeboxes/Consumer.php
SOUTH CAROLINA
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803-737-3918
http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf
SOUTH DAKOTA
South Dakota Secretary of State
State Capitol
500 East Capitol Avenue
Pierre, SD 57501
605-773-3537
South Dakota Office of Attorney General, Division of Consumer Protection
1302 East Hwy 14 Suite 3
Pierre, SD 57501
605-773-4400
http://consumer.sd.gov/complaintform.aspx
TENNESSEE
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
615-741-5293
http://www.tn.gov/assets/entities/thec/attachments/ComplaintForm.pdf
TEXAS
Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752
512-427-6101
https://www1.thecb.state.tx.us/Apps/CRAFT/Home/Create
Texas Office of the Attorney General, Consumer Protection Division
PO Box 12548
Austin, TX 78711
800-621-0508
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint
Texas Workforce Commission
TWC Career Schools and Colleges
101 East 15th Street, Rm 226-T
Austin, TX 78778
512-936-3100
http://www.twc.state.tx.us/partners/career-schools-colleges-forms-publications#complaints
http://www.twc.state.tx.us/jobseekers/career-schools-colleges-students
UTAH
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
801-530-6601
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html
VERMONT
Vermont Agency of Education, State Board of Education
120 State Street
Montpelier, VT 05620
802-479-1030
AOE.EdInfo@state.vt.us
http://education.vermont.gov/postsecondary-approval
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609
802-656-3183
https://www.uvm.edu/consumer/?Page=complaint.html
VIRGINIA
State Council of Higher Education for Virginia
101 North 14th Street, James Monroe Building
Richmond, VA 23219
804-371-2285
http://www.schev.edu/index/students-and-parents/resources/student-complaints
WASHINGTON
Washington Student Achievement Council
917 Lakeridge Way, P.O. Box 43430
Olympia, WA 98504
360-753-7800
complaint[email protected]v
http://wsac.wa.gov/protecting-education-consumers
Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504
360-709-4600
workforce@wtb.wa.gov
http://www.wtb.wa.gov/PCS_Complaints.asp
WEST VIRGINIA
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd East, Suite 700
Charleston, WV 25301
304-558-2101
https://www.wvhepc.org/resources/Complaint_Process.pdf
West Virginia Office of the Attorney General, Consumer Protection Division
P.O. Box 1789
Charleston, WV 25326
304-558-8986
http://www.ago.wv.gov/consumerprotection/Pages/default.aspx
Community and Technical College System of West Virginia
1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
304-558-0265
http://www.wvctcs.org/index.php/2013-06-28-14-21-50/student-complaint-process
WISCONSIN
Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719
608-266-1996
[email protected]onsin.gov
http://eab.state.wi.us/resources/complaint.asp
WYOMING
Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002
307-777-7675
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf
Wyoming Attorney General’s Office, Consumer Protection Unit
Kendrick Building
2320 Capitol Avenue
Cheyenne, WY 82002
307-777-8962
http://ag.wyo.gov/cpu/consumer-complaints
