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CONSUMER PROTECTION LAWS
STATE TRIAL PERIOD REFUND COMPLAINTS
AK
30 days (60 days if
dispenser is not a
physician or
audiologist).
Refund of full purchase price
less 10% and cost of ear
molds.
Dept. of Commerce, Community and Economic Development
www.law.state.ak.us/department/civil/consumer/cp_complaint.html
Office of the Attorney General
Attorney General Daniel S. Sullivan
PO Box 110300, Juneau, AK 99811-0300
907.465.2133 | Fax: 907-465-2075
E-mail: attorn[email protected]
AL
None required.
Right to cancel
matter of sales
contract.
Dependent on terms of sales
contract.
Office of Attorney General, Consumer Affairs Division
http://www.ago.state.al.us/consumer_form.cfm
Office of the Attorney General
500 Dexter Avenue, Montgomery, AL 36130
Consumer Affairs Division: 800.392.5658
AR
None required.
None required.
Health Care Bureau of Consumer Protection Division
http://www.ag.state.ar.us/consumers_consumer_complaints.html
Office of the Attorney General
323 Center Street, Suite 200, Little Rock, AR 72201
501.682.2007 or 800.482.8982
AZ
None required.
None required.
Arizona Dept. of Health Services
http://www.azdhs.gov/als/hadisp/index.htm
Arizona Department of Health Services, Division of Licensing Services
150 N. 18th Avenue, Suite 510, Phoenix, AZ 85007
602.364.2079 | Fax: 602.364.4769
For complaint form: http://www.azdhs.gov/als/forms/complain.pdf
CA
30 days.
Total amount paid.
Hearing Aid Dispensers Bureau
www.dca.ca.gov/hearingaid/consumers/complaint.shtml
1625 North Market Blvd., Suite S-202, Sacramento, CA 95834
916.574.7990 | Fax 916.574.8645
E-mail: hearing[email protected].gov
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
CO
30 days.
Refund of full purchase price
less cost of material and
manufacturer’s return fee.
Dept. of Regulatory Agencies, Division of Registrations
www.dora.state.co.us/reg_investigations/file_complaint.htm
Office of Attorney General
1525 Sherman Street, Denver, CO 80203
303.866.4500 | Fax: 303.866.5691
[email protected]
Consumer Line: 800.222.4444
CT
30 days.
Refund of full purchase price,
but cancellation fee up to 12%
may be assessed.
State of Connecticut, Department of Public Health.
Practitioner Investigations Unit
410 Capitol Avenue, MS#12HSR
PO Box 340308, Hartford, CT 06134-0308
860.509.8000
http://www.ct.gov/dph/cwp/view.asp?a=3121&q=387678&dphNav_GID=1821&d
phNav=|
http://www.ct.gov/dph/lib/dph/practitioner_licensing_and_investigations/applicati
ons/pdf/hisapp.pdf
Note: Statute re: regulation of Hearing Instrument Specialists appears on pp 12-18
http://www.ct.gov/dph/lib/dph/practitioner_licensing_and_investigations/plis/inv/p
etition_form.pdf
DC
30 days.
Refund of full purchase price
less amount up to 5% plus
cost of ear mold.
Department of Consumer & Regulatory Affairs.
http://dcra.dc.gov/dcra/frames.asp?doc=/dcra/lib/dcra/services/consumer_protec
tion/cons_complaint_form.pdf
Office of Consumer Protection
Consumer Complaint Form
Mail to: DCRA, Office of Consumer Protection
941 North Capitol Street, NE #1100, Washington, DC 20002
Consumer Protection Hotline: 202.442.4615, between 8:15 & 4:45 pm, Monday
through Friday. Fax: 202.478.9296
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
DE
None required.
None required.
Dept. of Justice, Division of Consumer Affairs.
www.attorneygeneral.delaware.gov/consumers/protection/complaint.shtml
Delaware Department of Justice, Consumer Protection Division
Carvel State Office Bldg.
820 N. French Street, Wilmington, DE 19801
Consumer Protection Hotline: 800.220.5424-Toll-Free, 302.577.8600
FL
30 days.
Refund of full purchase price
less up to 5% and cost of ear
molds (up to $150 - $200).
Division of Consumer Services.
http://www.800helpfla.com/complnt.html
Florida Department of Agriculture and Consumer Services
Division of Consumer Services, Terry Lee Rhodes Building
2005 Apalachee Parkway, Tallahassee, FL 32399-6500
800.435.7352 - Florida only
850.488.2221 - Calling from outside of Florida
GA
None required.
Right to cancel
matter of sales
contract.
Dependent on terms of sales
contract.
Governor’s Office of Consumer Affairs.
www.georgia.gov/00/channel_title/0,2094,5426814_39102589,00.html
2 Martin Luther King Jr. Drive SE - Suite 356, Atlanta, GA 30334-4600
404.651.8600 or 800.869.1123 (Toll-free in Georgia, outside of the metro Atlanta
calling area)
HI
None required.
None required.
Dept. of Commerce & Consumer Affairs, Office of Consumer Protection.
http://hawaii.gov/dcca/areas/ocp/consumer_complaint/
Follow the links on Home Page
To call or contact go to: http://hawaii.gov/dcca/ocp/contact
Leiopapa A Kamehameha Building
235 South Beretania Street, Suite 801, Honolulu, HI 96813
Hilo office
345 Kekuanaoa Street, Suite 12
Hilo, HI 96720
808.933.0910 | Fax: 808.933.8845
Wailuku office
1063 Lower Main Street, Suite C-216
Wailuku, HI 96793
808.984.8244 | Fax: 808.243.5807
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
IA
None required.
None required.
Office of Attorney General, Consumer Protection Division.
www.state.ia.us/government/ag/file_complaint/index.html.
1305 E. Walnut Street, Des Moines IA 50319
515.281.5926 or 888.777.4590 | Fax: 515.281.6771
ID
30 days.
Refund of full purchase price.
Board of Hearing Aid Dealers and Fitters.
http://www2.state.id.us/ag/consumer/general/complaintforminfo.htm.
Consumer Protection Division
954 W. Jefferson, 2nd Floor, Boise, ID 83720
208.334.2424 or Toll Free in Idaho 800.432.3545 | Fax: 208.334.4151
IL
30 days.
Refund of full purchase price,
but restocking and dispensing
fees may be withheld.
Office of Attorney General, Consumer Protection Division.
www.illinoisattorneygeneral.gov/consumers/filecomplaint.html
100 West Randolph Street, Chicago, IL 60601
Springfield Main Office
500 South Second Street
Springfield, IL 62706
217.782.1090
TTY: 877.844.5461
Carbondale Main Office
1001 East Main Street
Carbondale, IL 62901
618.529.6400/6401
TTY: 877.675.9339
IN
None required.
Right to cancel
matter of sales
contract.
Dependent on terms of sales
contract.
Office of Attorney General, Division of Consumer Protection.
www.indianaconsumer.com/filecomplaint.asp
302 W. Washington Street, 5th Floor, Indianapolis, IN 46204
For complaint form, call: 800-382-5516 or 317.232.6330
KS
None required.
Right to cancel
matter of sales
contract.
Dependent on terms of sales
contract.
Office of Attorney General, Consumer Protection Division.
www.ksag.org/page/file-a-complaint
E-mail: Kansas Attorney General Steve Six
Memorial Hall, 2nd Floor
120 SW 10th Street, Topeka, KS 66612
785.296.2215 or 888.428.8436 | Fax: 785.296.6296
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
KY
30 days.
Refund of full purchase price
less up to 10%.
Kentucky Licensing Board for Specialists in Hearing Instruments.
http://his.ky.gov/complaints.htm.
Carolyn J. Benedict (formerly Kyler), Board Administrator
E-mail: Caroly[email protected]ov
PO Box 1360, Frankfort, KY 40602
Office: 502.564.3296, Ext. 239 | Fax: 502.696.5230
LA
30 days.
Amount withheld from
purchase price dependent on
terms of sales contract.
Office of Attorney General, Consumer Protection Section.
www.ag.state.la.us/Article.aspx?articleID=36&catID=0
Office of the Attorney General, Consumer Protection Section
PO Box 94005, Baton Rouge, LA 70804-9005
Consumer Protection Hotline: 800.351.4889 | Fax: 225.326.6499
MA
30 days.
Refund of full purchase price
less specified costs up to 20%.
Board of Registration of Hearing Instrument Specialists.
www.mass.gov/?pageID=ocamodulechunk&L=4&L0=Home&L1=Government&L
2=Our+Agencies+and+Divisions&L3=Division+of+Professional+Licensure&sid=
Eoca&b=terminalcontent&f=dpl_consumer_have_compliant&csid=Eoca
Division of Professional Licensure, Office of Investigations
239 Causeway Street, Suite 400, Boston, MA 02114
617.727.7406
MD
30 days.
Refund of full purchase price
less 10%, but up to 20% if
certain expenses exceed 10%.
Office of Attorney General, Consumer Protection Division.
www.oag.state.md.us/Consumer/complaint.htm
Office of the Attorney General, Consumer Protection Division
Health Education and Advocacy Unit
200 St. Paul Place, 16th Floor, Baltimore, MD 21202
410.528.1840, Toll-free in Maryland: 877.261.8807 | Fax: 410.576.6571
ME
30 days, but 60
days if physician or
audiologist provides
medical reason to
cancel.
Refund of full purchase price
less cost of ear molds and lab
fees.
Office of Attorney General, Consumer Protection Division.
www.maine.gov/ag/consumer/complaints/index.shtml
Attorney General's Consumer Information and Mediation Service
6 State House Station, Augusta, ME 04333
207.626.8800, TTY: 207.626.8865
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
MI
None required.
Right to cancel
matter of sales
contract.
Dependent on terms of sales
contract.
Office of Attorney General, Consumer Protection Division.
www.michigan.gov/ag/0,1607,7-164-17331-42077--,00.html.
Michigan Bureau of Health Professionals
PO Box 30670, Lansing, MI 48909-8170
517.335.0918, Complaint Hotline: 800.882.6006
MN
45 days.
Refund of full purchase price
less a fee of up to $250.
Office of Attorney General, Consumer Services Division.
www.ag.state.mn.us/Consumer/Complaint.asp
Office of Minnesota Attorney General Lori Swanson
1400 Bremer Tower, 445 Minnesota Street, St. Paul, MN 55101-2131
651.296.3353 | 800.657.3787
MO
None required.
Right to cancel
matter of sales
contract.
Dependent on terms of sales
contract.
Board of Examiners for Hearing Instrument Specialists.
http://pr.mo.gov/hearing-complaint-forms.asp
Don Eggen, Chief Investigator, Division of Professional Registration
PO Box 1335, Jefferson City, MO 65102
573.526.0162 | Fax: 573.751.5649
800.735.2966 TTY Relay Missouri / 800.735.2466 Voice Relay Missouri
MS
None required.
None required.
Office of Attorney General, Consumer Protection Division.
www.ago.state.ms.us/index.php/sections/consumer/complaints
Consumer Protection Division
Office of the Attorney General
PO Box 22947, Jackson, MI 39225-2947
601.359.4230 or in Mississippi: 800.281.4418 | Fax: 601.359.4231
MT
30 days.
Refund of full purchase price
less “dispensing fee.”
Board of Hearing Aid Dispensers.
http://mt.gov/dli/bsd/license/bsd_boards/complaints/complaint_ha.pdf
State of Montana, Board of Hearing Aid Dispensers
Montana Department of Labor and Industry
301 South Park, PO Box 200513, Helena, MT 59620-0513
406.841.2395
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
NC
None required.
None required.
Dept. of Justice, Consumer Protection Division.
www.ncdoj.com/getdoc/fdbee1c7-c2a9-4f67-91b2-bb50beea1c0a/2-2-12-File-a-
Complaint.aspx
Department of Justice
9001 Mail Service Center, Raleigh, NC 27699-9001
919.716.6000, 877.566.7226 – Toll free in NC
ND
None required.
None required.
Office of Attorney General, Consumer Protection and Antitrust Division.
www.ag.state.nd.us/CPAT/PDFFiles/SFN7418.pdf
Consumer Protection Division, Office of Attorney General
Gateway Professional Center
1050 East Interstate Avenue, Suite 200, Bismarck, ND 58503-5574
701 328-3404, 800 472-2600
NE
None required.
None required.
Commission for the Deaf and Hard of Hearing.
www.ncdhh.ne.gov/complaint_submit_form.html
Office of the Attorney General
2115 State Capitol, Lincoln, NE 68509
Main Office: 402.471.2682 / Main Office Fax: 402.471.3297
Consumer Protection Division (Toll-free): 800.727.6432
NH
30 days.
Refund of full purchase price
less amount up to
Department of Justice, Consumer Protection and Antitrust Bureau.
www.egov.nh.gov/consumercomplaint/
Office of the Attorney General
Consumer Protection and Antitrust Bureau
33 Capitol Street, Concord, NH 03301
603.271.3641 | Fax: 603.223.6202
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
NJ
None required.
None required.
Division of Consumer Affairs OR Hearing Aid Dispensers Examining Committee.
www.state.nj.us/lps/ca/ocp/ocpform2.htm
124 Halsey Street, Newark, NJ 07102
Consumer Hotline: 973.504.6200
800.242.5846 Toll-free New Jersey only. | Fax: 973.273.8035
For complaint form: www.state.nj.us/lps/ca/complaint/hearcom.pdf
Division of Consumer Affairs, State Board of Medical Examiners
Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark, NJ 07101
NM
45 days.
Refund of the purchase price
paid, less the agreed-upon
amount associated with the trial
period or as specified in the
written contract. The purchaser
shall receive the refund due
within 30 days of purchase.
Complaint form can be downloaded from the Speech-Language Pathology,
Audiology and Hearing Aid Dispensing Practices Board at:
http://www.rld.state.nm.us/uploads/FileLinks/5d71ac5d6de54bd882e3146f83b65
c76/Complaint_Form1_22_13.pdf and mailed to them at:
Toney Anaya Building
2550 Cerrillos Road, Second Floor
Santa Fe, NM 87505
505.476.4640 | 505.476.4620 Fax
NV
30 days.
Refund of full purchase price
less fitting fee of $150 or 20%,
whichever is less.
Hearing Aid Board.
PO Box 195, Carson City, NV 89702
702.571.9000 (Las Vegas)
http://hearingaidboard.nv.gov/HAS-laws.htm
http://hearingaidboard.nv.gov/forms/Complaint.pdf
NY
45 days.
Refund of full purchase price
less amount up to 5%.
Consumer Protection Board.
www.nysconsumer.gov/complaint.htm
New York State Consumer Protection Board
Consumer Assistance Unit
5 Empire State Plaza, Suite 2101, Albany, NY 12223-1556
800.697.1220 | Fax: 518.486.3936
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
OH
30 days.
Refund of full purchase price
less amount for expenses as
specified in sales contract.
Office of Attorney General, Consumer Protection Section.
www.ohioattorneygeneral.gov/files/Forms/Forms-for-Consumers/Consumer-
Complaint-Form.aspx
Consumer Protection Section
30 E. Broad Street, 14th Floor, Columbus, OH 43215-3400
800.282.0515
OK
30 days.
Refund of full purchase price
less 10% or $150, whichever
is less.
Office of Attorney General, Consumer Protection Unit.
www.oag.state.ok.us/oagweb.nsf/ccomp.html
313 NE 21st Street, Oklahoma City, OK 73105
405.521.3921 | 918.581.2885
OR
30 days.
Refund of full purchase price
less 10% or $250, whichever
is less.
Oregon Health Licensing Agency.
www.oregon.gov/OHLA/Global/Consumer_Help.shtml#Complaints_by_Profession
Oregon Health Licensing Agency (OHLA)
700 Summer Street, NE, Suite 320, Salem, OR 97301-1287
503.378.8667 | Fax: 503.370.9004
PA
30 days.
Refund of full purchase price
less 10% or $150, whichever
is less, excluding
nonrefundable services.
State Bureau of Consumer Protection.
www.attorneygeneral.gov/complaints.aspx?id=451
Bureau of Consumer Protection, Administrative Office
14th Floor Strawberry Square, Harrisburg, PA 17120
717.787.9707
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
RI
30 days that may be
extended by
agreement in sales
contract.
Refund of full purchase price.
Department of Health, Complaint Unit.
www.health.ri.gov/hsr/bmld/complaints.php
Complaint Unit - Division of Health Services Regulation
Rhode Island Department of Health
3 Capitol Hill, Providence, RI 02908-5097
401.222-5200
SC
None required.
None required.
Department of Health & Environmental Control OR Dept of Consumer Affairs.
www.scdhec.gov/health/licen/complaint.htm
DHEC Health Licensing
2600 Bull Street, Columbia, SC 29201
803.545.4370 | Fax: 803.545-4212
OR
www.scconsumer.gov/complaint_services.htm
3600 Forest Drive, 3rd Floor
PO Box 5757, Columbia, SC 29250
803.734-4200 or 800.922.1594 (Toll-free in SC)
SD
None required.
None required.
Office of Attorney General, Consumer Protection Unit.
www.state.sd.us/attorney/application/consumer_complaints/default.asp
Division of Consumer Protection
1302 E Hwy 14, Suite 3, Pierre SD 57501-8503
605.773.4400 | Fax: 773.7163
Consumer Help Line: 800.300.1986 (South Dakota only)
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
TN
30 days.
Refund of full purchase price
less reasonable expenses
specified in sales contract.
Council for Hearing Instrument Specialists.
http://health.state.tn.us/boards/complaints.htm
Tennessee Department of Health, Office of Investigations
Heritage Place, Metro Center
227 French Landing, Suite 201, Nashville, TN 37243
615.741.8485, TN Toll Free 1.800.852.2187
Consumer Affairs: 800.342.8385
TX
30 days.
Refund of full purchase price
less amount specified in sales
contract.
State Committee of Examiners in the
Fitting and Dispensing of Hearing Instruments.
www.dshs.state.tx.us/fitters/fdhi_complaint.shtm
Complaints Management and Investigative Section
PO Box 141369, Austin, TX 78714-1369
800.942.5540 / 512.834.6633 | Fax: 512.834.6718
UT
30 days.
Refund of full purchase price
less an amount up to 15%
(Hearing Instrument
Specialist) OR cost of
returning hearing aid to
manufacturer (Audiologist).
Utah Division of Occupational and Professional Licensing.
www.dopl.utah.gov/investigations/complaint.html
Attn: Investigations
Division of Occupational & Professional Licensing
160 E 300 S., PO Box 146741, Salt Lake City, UT 84114-6741
801.530.6630 | Fax: 801.530.6301
VA
30 days.
Refund of full purchase price
less reasonable cost of
medical, audiological, and
evaluation.
Dept. of Agriculture and Consumer Services, Office of Consumer Affairs.
www.vdacs.virginia.gov/consumers/about.shtml
Virginia Department of Professional and Occupational Regulation
Compliance and Investigations Division
9960 Mayland Drive, Suite 400, Richmond, VA 23233
804.367.8504 | Fax: 804.527.4405
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
VT
45 days.
Refund of full purchase price
less cost of ear molds and up
to 5% or $50, whichever is
greater, for cost of fitting
hearing aid.
Attorney General’s Office, Consumer Protection Unit.
www.atg.state.vt.us/issues/consumer-protection/consumer-assistance-
program.php
Consumer Assistance Program
103B Morrill Hall-UVM, Burlington, VT 05405
802.656.3183, 800.649.2424 (Toll-free in Vermont only) | Fax: 802.656.1423
WA
3 days.
30 days.
Full refund.
Refund of full purchase price
less 15% or $150, whichever
is less.
Office of Attorney General, Consumer Protection Division.
www.atg.wa.gov/FileAComplaint.aspx
800.551.4636 (in Washington only), 206.464.6684
800.833.6384 for the hearing impaired
Bellingham
103 E. Holly Suite 308
Bellingham, WA. 98225
Spokane
West 1116 Riverside
Spokane, WA. 99201
-1194
Seattle
800 5th Ave. Suite 2000
Seattle, WA. 98104-3188
Tacoma
PO
Box 2317
Tacoma, WA 98401
Vancouver
1220 Main Street, Suite 549
Vancouver, WA. 98660-2964
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CONSUMER PROTECTION LAWS
S
TATE
T
RIAL
P
ERIOD
R
EFUND
C
OMPLAINTS
WI
30 days.
Refund of full purchase price
less cost of ear molds and
professional services.
Department of Agriculture, Trade & Consumer Protection.
http://datcp.state.wi.us/cp/consumerinfo/cp/complaint-
form/CPComplaintForm.jsp
Department of Agriculture Trade & Consumer Protection
Consumer Information Center
PO Box 8911, Madison, WI 53708-8911
608.224.4949
WV
30 days.
Refund of full purchase price
less amount up to $125 for
examination and fitting.
Office of Attorney General, Consumer Protection Division.
www.wvago.gov/takeaction.cfm
Consumer Protection, Anti-Trust Division
PO Box 1789, Charleston, WV 25326
Toll-Free: 1.800.368-8808
304.558.8986 | Fax: 304.558.0184
WY
None required.
None required.
Office of Attorney General, Consumer Protection Unit.
http://attorneygeneral.state.wy.us/consumer.htm
Consumer Protection Unit
123 State Capitol, Cheyenne, WY 82002
For complaint form, e-mail: [email protected]
or call/fax to numbers below:
307.777.7874, Toll Free: 800.438.5799 | Fax: 307-777-7956