Instructions
- Page 1 - Retain for your records
OFFICE OF THE ATTORNEY GENERAL OF VIRGINIA
CONSUMER PROTECTION SECTION
TOWING COMPLAINT
FORM
Important Information
• Use this form when filing a complaint against a towing and recovery operator, tow truck driver, company,
and/or property owner in Virginia.
• If you are going to submit a complaint form to us, please make sure to include COPIES of any supporting
docume
nts such as contracts, invoices, receipts, etc. Do NOT send originals. Also, we do NOT need your
Social Security Number or any other personal financial information not related to your complaint. Please mar
k
out such information from any documents that you wish to send us. If you have available, please include
copi
es of photographs to substantiate any claims relating to your complaint.
• Information contained in this form may be disclosed to the applicable towing and recovery operator, tow truck
driver, company, and/or property owner, and may be disclosed to another local, state or federal office havin
g
pr
oper jurisdiction if this Office finds that there was a violation of a statute, ordinance and/or regulation
enforced by that office governing the operation, management, or conduct of towing and recovery operations
i
n the Commonwealth.
• We are not authorized to offer legal advice, provide legal representation, or pursue matters in court on behalf
of i
ndividual complainants.
• Our contact information is as follows:
Office of the Attorney General of Virginia
Consumer Protection Section
202 North Ninth Street
Richmond, VA 23219
Consumer Protection Hotline: (800) 552-9963 or (804) 786-2042
Fax: (804) 225-4378
Website: www.ag.virginia.gov
Local office of consumer affairs
• Fairfax County has its own locally operated office of consumer affairs. If your complaint resulted from a
towing transaction in that locality, please contact the office directly.
Fairfax County
Department
of Cable and Consumer Services Consumer Affairs Branch
12000
Government
Center Parkway, Suite 433, Fairfax, VA 22035.
Phone: (703) 222-8435 Website: https://www.fairfaxcounty.gov/consumercomplaint/
What happens to your complaint once we receive it?
• We will review your complaint and assign a number to it. We will notify you of our initial course of action or
recommendation. Your complaint may be assigned to one of our staff members or it may be referred t
o
an
other local, state or federal office that has proper jurisdiction. In some instances, if a negotiated resolutio
n
ca
nnot be achieved, we may advise you to consider pursuing your case through the courts.
• If you need to contact us about a complaint that you filed with our office, please have available your complaint
nu
mber, the name of the staff member handling your complaint, and any new relevant information you ma
y
have.
Instructions
- Page 2 - Retain for your records
The courts system
• The resolution of certain complaints may only be pursued through the courts. You should consider seeking
legal advice before you pursue matters through the courts. If you do not have an attorney, you may contact
one through the Virginia Lawyer Referral Service at (800) 552-7977 or (804) 775-0808. You may also wish to
contact your local legal aid society.
Disclaimers
• By signing the Consumer Complaint Form, you authorize those agencies to which we may refer your complaint
to evaluate your case on the basis of the information provided in the form, to contact you, and to take
whatever lawful actions those agencies deem
appropriate
to attempt to resolve your complaint.
• Closed complaints will stay in our files until destroyed in accordance with established procedures for
destroying public records.
• Closed complaints are subject to public disclosure under the provisions of the Virginia Freedom of Information
Act, Virginia Code Section 2.2-3700 et seq. For this reason, we ask that you do not provide us with your Social
Security Number or with any other personal financial information not related to this complaint.
• The information requested on the official Consumer Complaint Form, and all subsequent requests by this
Office for additional information, are subject to the Government Data Collection and Dissemination Practices
Act, Virginia Code Section 2.2-3800 et seq.
OFFICE OF THE ATTORNEY GENERAL OF VIRGINIA - CONSUMER PROTECTION SECTION
TOWING COMPLAINT FORM
SECTION 1 – Your Information
Mr. Mrs. Ms.
Last name First name Mid. Initial
Mailing address
Apt. or suite number
City State Zip code Country, if not U.S.
Home number, including area code
( )
Work number, including area code
( )
Fax number, including area code
( )
City or county of residence Your e-mail address
Do you prefer to be contacted at home, work or by e-mail? Best time to reach you between 8AM and 5PM?
Are you the registered owner of the vehicle? Check one.
Yes No
If you are not the registered owner of the vehicle, provide the
owner's name and your relationship to the registered owner.
SECTION 2 – Name of Towing and Recovery Operator, Tow Truck Driver, Company, and/or Property Owner Against Which You
Are Complaining
Full name of Towing and Recovery Operator, Driver, Company and/or Property Owner
Mailing address
Office or suite number
City State Zip code Country, if not U.S.
Company’s Internet address (URL)
Telephone number, incl. area code
( )
Fax number, including area code
( )
( )
SECTION 3 – Complaint Information
Address from which the vehicle was towed, if known
City
State
Zip code
City or County from which the vehicle was towed
Manufacturer, make or brand of vehicle Model and year of vehicle
Was the vehicle towed from a public location or private property?
Public Location Private Property
Date and time vehicle was towed
Please explain why the vehicle was at this location and why the vehicle was towed.
Please provide a breakdown of all of the towing charges by type of charge and amount.
Total amount paid Total amount in dispute How was payment made? (cash, credit card, check)
SECTION 4 – Resolution Attempts You Have Made
Have you contacted the company?
Yes [ ] or No [ ]
If yes, name of person most recently contacted
Their phone number, incl. area code
( )
What resolution are you seeking?
List any other organizations you have contacted (i.e., other consumer protection offices, Better Business Bureau, etc.)
Do you have an attorney in this case?
Yes [ ] or No [ ]
If yes, name of your attorney Attorney’s number, incl. area code
( )
Has your complaint been heard or is it scheduled to be heard in court? Yes [ ] or No [ ] If yes, where and when?
SECTION 5 – Full Description of Complaint - Use
additional
sheets if necessary
( Use
additional
sheets if necessary
)
SECTION 6 – Disclaimers and Affidavits
• The information requested on this form and on any
subsequent requests for additional information is subject to
the Virginia Government Data Collection and Dissemination
Practices Act, Va. Code Section 2.2-3800 et seq.
• The information requested on this form is submitted so that
this Office may determine whether there have been any
actions in violation of Va. Code Section 46.2-118, 46.2-1217,
46.2-1231 and 46.2-1233.1.
• All information provided to this Office is available for public
inspection under the Virginia Freedom of Information Act,
Va. Code Section 2.2-3700 et seq., except in the case of
ongoing investigations. Closed complaints will be retained
until they are destroyed in accordance with established
procedures for destroying public records.
• By signing this form, you authorize the Office Attorney of the
Attorney General and any other local, state or federal
agencies to which we may refer your complaint, to evaluate
your complaint, to contact you and to take whatever lawful
actions are deemed appropriate with regard to your
complaint.
• By signing this form, you certify that the statements made
herein or on any attached documentation are true and
complete to the best of your knowledge, information and
belief.
Signature of complainant or authorized agent Date
(Revised 11/12)
Mail to Office of the Attorney General, Consumer Protection Section, 202 North Ninth St., Richmond, VA 23219 or fax to (804) 225-4378