ITIL 2011 & 2007 Edition Processes & Functions
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1
DEFINITIVE LIST OF THE ITIL 2011 EDITION 26 PROCESSES & 4 FUNCTIONS
# Name - Acronym Type
Definition
Book - Section
1.
Access Management Process SOP - 4.5
2.
Application Management Function SOP - 6.6
3.
Availability Management – AM Process SDE - 4.4
4.
Business Relationship Management – BRM Process SST - 4.5
5.
Capacity Management Process SDE - 4.5
6.
Change Management Process STR - 4.2
7.
Change Evaluation Process STR - 4.6
8.
Demand Management Process SST – 4.4
9.
Design Coordination Process SDE - 4.1
10.
Event Management Process SOP - 4.1
11.
Financial Management for IT Services Process SST – 4.3
12.
Incident Management Process SOP - 4.2
13.
Information Security Management – ISM Process SDE - 4.7
14.
IT Operations Management Function SOP - 6.5
15.
IT Service Continuity Management – ITSCM Process SDE - 4.6
16.
Knowledge Management Process STR - 4.7
17.
Problem Management Process SOP - 4.4
18.
Release & Deployment Management Process STR - 4.4
19.
Request Fulfillment Process SOP - 4.3
20.
Service Asset & Configuration Management – SACM Process STR - 4.3
21.
Service Catalog Management Process SDE - 4.2
22.
Service Desk Function SOP - 6.3
23.
Service Level Management – SLM Process SDE - 4.3
24.
Service Portfolio Management – SPM Process SST – 4.2
25.
Service Validation & Testing Process STR - 4.5
26.
Strategy Management for IT Services Process SST – 4.1
27.
Supplier Management Process SDE - 4.8
28.
Technical Management Function SOP - 6.4
29.
The 7 Step Improvement Process Process CSI - 4.1
30.
Transition Planning & Support Process STR - 4.1
Book Title Abbreviations:
SST – Service Strategy
SDE – Service Design
STR – Service Transition
SOP – Service Operations
CSI – Continual Service Improvement