100286378 - 2000544260 Reliance.indd

LIMITED WARRANTY

RESIDENTIAL TYPE WATER HEATER FOR INSTALLATION IN A SINGLE FAMILY DWELLING

When referencing the water heater for service or warranty, please refer to the model number printed on the data plate. Use the table below to

determine the warranty term.

A. WHO IS COVERED

RELIANCE WATER HEATERS AND ITS SUPPLIERS, (herein collectively referred to as “Manufacturer”) warrants only to the original consumer

purchaser (hereinafter “Owner”) of the water heater so long as he or she continuously occupies the single family dwelling in which this water

heater is initially installed for the period speciﬁ ed below. This warranty is not transferable. The warranty is restricted to the

water heater used in a single-family residence in the United States of America. This warranty is reduced to one year if the water heater is used

in a commercial, or industrial application, or if the water heater is used to supply more than one dwelling unit.

B. WHEN IT IS COVERED

The water heater is warranted only when it is installed, operated and maintained in accordance with the printed instructions accompanying

the water heater. A water heater should be installed in such a manner that, if the tank or any connection thereto should leak, the resulting

ﬂ ow of water will not cause damage to the area in which it is installed. A water heater’s temperature and pressure relief valve must be piped

to the nearest drain to avoid damage in the event the valve is actuated. For detailed instructions read the manual accompanying the water

heater and review drawings in the manual.

C. WHAT THE MANUFACTURER WILL DO AND THE PERIOD OF COVERAGE

1. The Inner Tank – If the inner tank leaks within the warranty period listed on the data plate label after the original installation,

Manufacturer will furnish a new water heater of Manufacturer’s then prevailing comparable model. If industry standards,

product improvements or product obsolescence prohibit Manufacturer from furnishing an identical model replacement water

heater under this warranty, the Owner will be furnished with a new water heater of comparable capacity and functionality; however,

the Owner will be charged for the additional value of the item(s) which Manufacturer has incorporated in the replacement water heater.

2. Component Part – If any component part other than the inner tank proves to Manufacturer’s satisfaction to be defective in material

or workmanship within the warranty period listed above, the Manufacturer will furnish the Owner with a

replacement for the defective part(s). Anode rods are consumable maintenance parts and are excluded from warranty coverage.

3. Return of Defective Water Heater and Component Parts – Manufacturer reserves the right to examine the alleged defect in the water

heater or component part(s), and it will be the Owners obligation (See paragraph D.5) to return the water heater and/or component part(s)

to the Manufacturer.

a. When returning a water heater it must include all component parts and the data plate label.

b. When returning component part(s), they must be individually tagged and identiﬁ ed with the water heater’s product

number, model number, serial number, date of purchase and date of installation.

D. WHAT THIS WARRANTY DOES NOT COVER

1. THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED (WHETHER WRITTEN

OR ORAL), INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE.

2. MANUFACTURER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONTINGENT DAMAGES OR EXPENSES,

ARISING, DIRECTLY OR INDIRECTLY, FROM ANY DEFECT IN THE WATER HEATER OR THE USE OF THE WATER HEATER.

3. Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the water heater or component

part(s) or from its use.

4. Manufacturer shall not be liable under this warranty and the unit and/or parts will not be covered, and have no eﬀ ect if the following events

occur:

a. The water heater or any of its component parts have been subject to misuse, alteration, neglect or accident; or

b. The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or regulations

or in their absence, with the latest issue of the National Electric Code, and/or other applicable Codes; or

c. The water heater is not installed, operated and maintained in accordance with the printed Manufacturer’s instructions, including if

the water heater has any additional aftermarket equipment introduced into the sealed system not approved by the manufacturer; or

d. The water heater or any of its component parts are damaged

or fails from operation with an empty or partially empty tank (such as,

but not limited to elements burned out in a dry tank); or

e. The water heater or any part has been under water; or

f. The water heater is exposed to highly corrosive atmospheric conditions; or

g. The water heater is not continuously supplied with potable water; or

h. The water heater replacement is requested for reasons of noise, taste, odor, discoloration and/or rust; or

i. The water heater is not operated within the factory calibrated temperature limits; or

j. The water heater is supplied or operated with desalinated (deionized) water; or

k. The water heater is relocated from its original installation location; or

l. The water heater is installed outdoors (this water heater is intended only for indoor installation); or

m. The water heater is converted, or is attempted to be converted, from one voltage or wattage to another, if an electric water heater,

or from one type gas to another, if a gas water heater; or

(Continued on back)

April 2018 100286378 (REV B) 2000544260 (00)

MODEL NUMBER EXAMPLE: 6 30 EORT

Warranty Code

MODEL NUMBER EXAMPLE: 12 50 NQCT

Warranty Code

Warranty Code: 6 9 1012

Tank Warranty Term: 6 Years 9 Years 10 Years 12 Years

Parts Warranty Term: 6 Years 9 Years 10 Years 12 Years

Labor Warranty Term: 1 Year 1 Year 1 Year 1 Year

n. The water heater has not been ﬁ red at the factory rated input and fuel for which it was factory built; or

o. The water heater or any of its component parts fail due to sediment build-up; or

p. The water heater does not have installed a temperature and pressure relief valve, certiﬁ ed to ANSI Z21.22 and approved

by the American Society of Mechanical Engineers; or

q. The water heater or any of its component parts are exposed to ﬁ re, ﬂ oods, lightning, or any other act of Nature; or

r. The water heater is installed in a closed system without adequate provision for thermal expansion.

5. Except when speciﬁ cally prohibited by the applicable state law, the Owner, and not the Manufacturer, shall be liable for and

shall pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the water heater or any

component part(s) claimed to be defective or any expense incurred to remedy any defect in the product. Such charges may

include, but are not necessarily limited to:

a. All freight, shipping, handling and delivery costs of forwarding a new water heater or replacement part(s) to the owner.

b. All costs necessary or incidental in removing the defective water heater or component part(s) and installing a new water

heater or component part(s).

c. Any material required to complete, and/or permits required for, installation of a new water heater or replacement part(s),

and

d. All costs necessary or incidental in returning the defective water heater or component part(s) to a location designated

by the manufacturer.

6. The terms of this Limited Warranty cannot be modiﬁ ed by any person, whether or not he/she claims to represent or act on

behalf of the Manufacturer.

E. HOW STATE LAW MAY RELATE TO THIS WARRANTY

Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you. Similarly, some

States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply

to you. Further, this warranty gives you speciﬁ c legal rights and you may also have other rights, which may vary from State to State.

F. If a failure of this water heater causes damage to property or injury to a person, it is the obligation of the person, insurance carrier

or other entity intending to make a claim against the Company to retain the water heater in its condition at the time of the incident.

Failure to do so may result in denial of a claim and will be deemed material and prejudicial spoliation of evidence. Damage or

injury caused by improper installation, inadequate maintenance or other damage caused after the point of sale will not be the re-

sponsibility of the Company. For faster response times, home and building owners are encouraged to work with their homeowner

or property insurance carrier before submitting a claim.

G. HOW THE ORIGINAL OWNER CAN MAKE A WARRANTY CLAIM

Use the contact information below whenever any inquiry or request is made, be sure to include the water heater’s product num

ber, model number, serial number, date of purchase, date of installation, and location of installation.

FOR TECHNICAL ASSISTANCE, SERVICE OR WARRANTY INFORMATION

PHONE TOLL FREE: 1-800-365-4054

WEBSITE: WWW.RELIANCEWATERHEATERS.COM

Write to:

RELIANCE WATER HEATER COMPANY

500 Tennessee Waltz Parkway,

Ashland City, TN 37015