FAQs – International Flights
Q. Which international destinations does Vistara fly to?
A. To know more about the destinations we operate to, please refer to the Flight Schedule page on
our website or learn more through the GDS platform.
Q. How and where can I book my ticket for traveling from India on these International
flights?
A. New tickets can be booked via our website www.airvistara.com, through the travel
agent or by calling our Customer Service Center on +91 9289228888.
Q. I already have a Vistara ticket for the sector I wish to travel on.
Can I use the same?
A. For passengers with valid Vistara tickets (i.e., ticket number starting with 228) for the sector of
travel, an additional charge would be applicable. Please contact Vistara ticketing offices or the
Customer Service Center +91 9289228888 for further details.
Q. I am already holding a Visa for the destination country. Am I eligible to travel?
DUBAI
For Vistara operated flights to Dubai from India, please note the following eligibility guidelines as
on date:
Only the following categories of passengers will be allowed entry to Dubai:
o Holders of all types of visas i.e., newly issued Employment visa, newly issued residency visa,
newly issued short/long stay visa, newly issued visit visa are permitted to travel to Dubai whether
vaccinated or not vaccinated & do not require GDRFA or ICA Approval.
o GDRFA approval is required if the resident visa is stamped on the old/expired passport.
o Visitor visa holders, return ticket, and travel insurance is mandatory.
o Indian Nationals can obtain a visa on arrival (VOA) to enter Dubai, provided they comply with
the following:
Passenger must have a visitor visa, or a green card issued by the United States or passengers is
holding a Residence Permit issued by the United Kingdom or European Union.
The holders of a valid visa issued by the United States, United Kingdom, or European Union
with a minimum validity period of 6 months.
o All customers must download the COVID-19 Dubai Smart App and generate a QR code on their
device before entering Dubai. Click to download – Android and iOS versions of the app.
When Transiting Dubai, please note the below requirement:
o Transiting passengers are not required to present a COVID-19 RT-PCR certificate unless it is
mandated by their final destination.
All passengers to please take note of the below requirement; and if any of the Prohibited Scenario
is Applicable will not be allowed to Travel to UAE
1. The passenger with single name may get “OK to Board” but Immigration may not allow the pax
to enter the country.
2. Only Resident Visa holders with a single name are allowed, rest all kinds of visa holders should
have their First Name & Surname mentioned on the passport and the same should be mentioned
on the VISA.
3. If a person has only first name which is “RAM DAYAL”, in such cases the passenger would be
allowed to travel.
4. Person with same first name and second name; the person would be accepted.
5. In case the passport has only one name, but the Visa is issued with more than one name and
Passenger Passport and has Father or Family Name; passenger will be allowed to travel.
6. Passengers wanting to avail visa on arrival (VOA); passengers will be accepted if the father or
family name is mentioned in passport.
The following examples are stated:
· First name: Sultan Ahmed
· Surname: No surname
Status: Allowed
· First name: Monica
· Surname: Monica
Status: Allowed
· First Name: Ahmed
· Surname: S
Status: Allowed
· First name: S
· Surname: Ahmed
Status: Allowed
Travel Update for Passengers Travelling on Tourist / Visit Visas to UAE
Due to the new regulations introduced at Dubai International Airport, please note that all passengers
travelling on Visit or Tourist visas will be required to carry the following documents with them to avoid
the risk of deportation.
1. Passport with a minimum of 6 months' validity from the departure date.
Confirmed return ticket.
Proof of accommodation or hotel booking.
2. Sufficient funds of a minimum of AED 3000 or CC with an available Credit limit of AED 3000 to
cover the expenses in the UAE.
Please note that customers who do not meet these requirements may not be able to board their Vistara
flight at the departure airport.
When travelling to UAE, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to
UAE:
o Passengers holding valid resident permits or passports stamped with Resident Visa.
o Passengers eligible for “Visa on Arrival” irrespective of nationality.
o Passengers travelling with a print-out of Business and Tourist e-Visa.
“Ok To Board” message is mandatory for the below categories:
o All passengers holding ECR (Immigration Check Required) passport.
o All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants (POE)
o Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this
visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector
of Emigrants (POE) letter.
ABU DHABI
For Vistara operated flights to Abu Dhabi from India, please note the following eligibility
guidelines as on date:
Only the following categories of passengers will be allowed entry to Abu Dhabi:
o Holders of all types of visas i.e., newly issued Employment visa, newly issued residency visa,
newly issued short/long stay visa, newly issued visit visa are permitted to travel to Abu Dhabi
whether vaccinated or not vaccinated & do not require GDRFA or ICA Approval.
o GDRFA approval is required if the resident visa is stamped on the old/expired passport.
o Visitor visa holders, return ticket, and travel insurance is mandatory.
o Indian Nationals can obtain a visa on arrival (VOA) to enter Abu Dhabi, provided they comply
with the following:
Passenger must have a visitor visa, or a green card issued by the United States or passenger is
holding a Residence Permit issued by the United Kingdom or European Union.
The holders of a valid visa issued by the United States, United Kingdom, or European Union
with a minimum validity period of 6 months.
o All customers May download the COVID-19 Al Hosn App before entering Abu Dhabi. Click to
download – Android and iOS versions of the app.
When Transiting Abu Dhabi, please note the below requirement:
o Transiting passengers are not required to present a COVID-19 RT-PCR certificate unless it is
mandated by their final destination.
All passengers to please take note of the below requirement; and if any of the Prohibited Scenario
is Applicable will not be allowed to Travel to UAE
1. The passenger with single name may get “OK to Board” but Immigration may not allow the pax
to enter the country.
2. Only Resident Visa holders with a single name are allowed, rest all kinds of visa holders should
have their First Name & Surname mentioned on the passport and the same should be mentioned
on the VISA.
3. If a person has only first name which is “RAM DAYAL”, in such cases the passenger would be
allowed to travel.
4. Person with same first name and second name; the person would be accepted.
5. In case the passport has only one name, but the Visa is issued with more than one name and
Passenger Passport and has Father or Family Name; passenger will be allowed to travel.
6. Passengers wanting to avail visa on arrival (VOA); passengers will be accepted if the father or
family name is mentioned in passport.
The following examples are stated:
· First name: Sultan Ahmed
· Surname: No surname
Status: Allowed
· First name: Monica
· Surname: Monica
Status: Allowed
· First Name: Ahmed
· Surname: S
Status: Allowed
· First name: S
· Surname: Ahmed
Status: Allowed
Travel Update for Passengers Travelling on Tourist / Visit Visas to UAE
Due to the new regulations introduced at Abu Dubai International Airport, please note that all passengers
travelling on Visit or Tourist visas will be required to carry the following documents with them to avoid
the risk of deportation.
1. Passport with a minimum of 6 months' validity from the departure date.
o Confirmed return ticket.
o Proof of accommodation or hotel booking.
2. Sufficient funds of a minimum of AED 3000 or CC with an available Credit limit of AED 3000 to
cover the expenses in the UAE.
Please note that customers who do not meet these requirements may not be able to board their Vistara
flight at the departure airport.
When travelling to UAE, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to
UAE:
o Passengers holding valid resident permits or passports stamped with Resident Visa.
o Passengers eligible for “Visa on Arrival” irrespective of nationality.
o Passengers travelling with a print-out of Business and Tourist e-visa.
“Ok To Board” message is mandatory for the below categories:
o All passengers holding ECR (Immigration Check Required) passport.
o All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants (POE)
o Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this
visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector
of Emigrants (POE) letter.
LONDON
For Vistara-operated flights to London from India, please note the following guidelines as on date:
Passengers are requested to check the link for all travel-related information.
AMSTERDAM
For Vistara operated flights to and from Amsterdam, please note the following guidelines as on
date:
Passengers are requested to check the following link for all travel-related information:
https://www.government.nl/
FRANKFURT
For Vistara-operated flights to and from Frankfurt, please note the following guidelines as on
date:
Passengers are requested to check the below link for all travel-related information.
https://www.auswaertiges-amt.de/en/visa-service/EinreiseUndAufenthalt#content_0
Vistara operates from Terminal 2 at Frankfurt Airport.
PARIS
For Vistara operated flights to Paris from India, please note the following guidelines as on date:
Passengers are requested to click here for all travel-related information.
IMPORTANT ADVISORY:
Airport Transit Visa (ATV) for transit via France:
As on 27- April-2021, the French authorities have implemented new travel requirements. Passengers
holding Indian passports must be in possession of a valid Airport Transit Visa (ATV) to transit via
France if their final destination is outside the Schengen Area. To know more, visit https://france-
visas.gouv.fr/en/web/france-visas/airport-transit-visa.
DHAKA
For Vistara operated flights to Dhaka from India, please note the following eligibility guidelines as
on date:
When travelling to Dhaka, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to
Dhaka:
o Passengers holding valid resident permits or passport stamped with Resident Visa.
o Passengers eligible for “Visa on Arrival” irrespective of nationality.
o Passengers travelling with a print-out of Business and Tourist e-Visa.
“Ok To Board” message is mandatory for the below categories:
o All passengers holding ECR (Immigration Check Required) passports.
o All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants (POE)
o Employment visa is valid for 6 months from the date of issue. Indian citizens travelling on this
visa with ECR (Emigration Check Required) stamp on the passport must carry a valid
Protector of Emigrants (POE) Letter.
COLOMBO
Passengers are requested to check the following link for all travel-related information
- https://sltda.gov.lk/en/important-notices
Post arrival requirements -
Passengers could be subject to quarantine. For more information please check the link below
http://epid.gov.lk/web/index.php?lang=en
DOHA
For Vistara-operated flights to Doha from India, please note the following eligibility guidelines as
on date:
For details regarding Health Insurance requirements for visitors entering the state of Qatar,
please visit https://www.moph.gov.qa/english/derpartments/policyaffairs/hfid/Pages/Health-
Insurance-Scheme.aspx.
For details regarding the Ehteraz application requirements, if any, please
visit https://covid19.moph.gov.qa/EN/travel-and-return-policy/Pages/default.aspx
For further information, please visit Qatar Ministry of Public
Health https://covid19.moph.gov.qa/EN/travel-and-return-policy/Pages/default.aspx.
For more information about the mandatory health insurance scheme, please visit the following:
1. https://www.moph.gov.qa/english/derpartments/policyaffairs/hfid/Pages/Health-
Insurance-Scheme.aspx
2. https://www.moph.gov.qa/english/derpartments/policyaffairs/hfid/hirs/insurancecompa
nies/Pages/default.aspx
3. https://visitqatar.com/intl-en/practical-info/qatar-entry-rules
When travelling to Qatar, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to
Qatar:
o Passengers holding valid resident permits or passports stamped with Resident Visa.
o Passengers eligible for “Visa on Arrival” irrespective of nationality.
o Passengers travelling with a printout of Business and Tourist e-visa.
“Ok To Board” message is mandatory for the below categories:
o All passengers holding ECR (Immigration Check Required) passports.
o All passengers travelling with a printout of labour and work e-visa.
Protector of Emigrants (POE)
o Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this
visa with an ECR (Emigration Check Required) stamp on the Passport must carry a valid
Protector of Emigrants (POE) letter.
SINGAPORE
For Vistara operated flights to Singapore from India, please note the following eligibility
guidelines as on date:
Please refer to the link to check the travel eligibility: https://www.ica.gov.sg/enter-transit-
depart/entering-singapore
It is mandatory for all passengers to submit the SG Arrival Card (SGAC)
(https://eservices.ica.gov.sg/sgarrivalcard) 3 days prior to the date of arrival in Singapore and
present their SGAC acknowledgment email with any relevant supporting documentation at
check-in for their flight to Singapore. Please note that the physical arrival card (white card) is no
longer accepted. There are three sections on the SGAC to be completed.
i. Personal Particulars
ii. Vaccination status, including the submission of proof of vaccination for those who are
vaccinated outside Singapore. Those vaccinated in Singapore do not need to upload their proof of
vaccination
iii. Health declaration
Details on entry requirements and health protocols can be found on the SafeTravel website
(https://www.ica.gov.sg/enter-transit-depart).
Kindly note that all Toy or replica guns are controlled under the Regulation of Imports and Exports
Regulations (RIER) and approval is required for its import. Travellers entering Singapore with any toy or
replica guns must obtain prior approval for import from the Police Licensing and Regulatory
Department. Any travellers who do not have the required approval shall declare the toy or replica guns to
the immigration officers at the red channel upon arrival.
All passengers arriving in or departing Singapore are required to declare if they are carrying more than
SGD 20000 (or its equivalent in foreign currency) in physical currency, or by other means. Travellers
arriving or departing are to submit the declarations after submitting the SG Arrival Card or separately via
the ICA website.
HONG KONG
For Vistara-operated flights to and from Hong Kong, please note the following guidelines as on
date:
Passengers with Indian Passports need to have an ETA for Hong Kong SAR. You are requested to check
the link: https://www.immd.gov.hk/eng/services/visas/pre-arrival_registration_for_indian_nationals.html
All passengers must undergo health screening upon arrival in Hong Kong.
After successful application of the Pre-Arrival Registration (PAR) form, all passengers must print the
notification slip generated by the PAR system on a sheet of blank A4 white paper. Before boarding your
flight, the check-in staff will check the notification slip. If a passenger fails to present the notification
slip along with the passport used to apply for PAR, it will lead to refusal of boarding and refusal of entry
to Hong Kong SAR.
Passengers are requested to check the link below for all travel-related
information: https://www.discoverhongkong.com/hk-eng/index.html
KATHMANDU
For Vistara operated flights to Kathmandu from India, please note the following eligibility
guidelines as on date:
- Passengers travelling to Nepal are no longer required to show a negative RT-PCR report
- Passengers are requested to check the following link for all travel-related information
- https://ntb.gov.np/en/latest-travel-updates
BANGKOK
For Vistara operated flights to Bangkok from India, please note the following eligibility guidelines
as of date:
Pre – Departure
A valid Health Insurance of USD 10000, that covers Covid 19 medical expenses is recommended while
in Thailand.
During Stay in Thailand
Wearing a mask in crowded areas.
Passengers are requested to check this document for all travel-related information.
BALI
For Vistara operated flights to Bali from India, please note the following eligibility guidelines as on
date:
For Visa Related information, please visit the following link - https://www.indonesia.travel/gb/en/trip-
ideas/types-of-Indonesian-visas-you-need-to-know
Travellers must complete an Electronic Customs Declaration before departure to Indonesia and present
the completed form with the QR code to the Customs Officer. Please visit the following link
- https://ecd.beacukai.go.id/
Passengers are requested to check the following link for all travel-related
information: https://www.indonesia.travel
Starting from February 14, 2024, the Bali Government will introduce a Tourism Fee, for international
travellers, of IDR150.000 per person. Prior to their arrival in Bali, travellers can make the payment
through the following website: https://lovebali.baliprov.go.id/
MALÉ
For Vistara operated flights to Malé from India, please note the following eligibility guidelines as of
date:
The following categories are allowed to travel:
1. Tourists – Must have confirmed hotel reservation for the entire stay at a
registered tourist facility: https://www.tourism.gov.mv/en/registered/facilities
2. Maldivian Nationals
3. Special Visa Holders
4. Business Visa Holders
5. Foreign diplomats and their accompanying family members
6. Crew of ships who arrive by air to sign on to a ship
7. Holders of a valid work permit or work visa
8. Holders of any other resident permit of Maldives
Pre-Departure Requirements in general for all passengers –
a. All passengers must complete and submit the online traveler health declaration
form available on the Maldives immigration website
portal: https://imuga.immigration.gov.mv/ within 96 hours of the flight time before
arrival to the Maldives.
a. All Passengers travelling for the purpose of tourism shall be issued a visa on
arrival
b. Passengers must be in possession of valid return ticket
Departure from the Maldives:
All departing passengers must complete an online declaration form available on the Maldives
Immigration website portal: https://imuga.immigration.gov.mv/ethd within 96 hours of the flight time
before departure from the Maldives.
MAURITIUS
For Vistara operated flights to Mauritius from India, please note the following eligibility guidelines
as on date:
1. Any passenger holding a valid visa, with a confirmed return ticket and hotel stay.
2. Indian nationals are eligible for visa on arrival in Mauritius.
Entry Guidelines:
1. Filling of all-in-one travel form is recommended prior to boarding (but not mandatory for
boarding): https://safemauritius.govmu.org/
2. Wearing a surgical or N95/FFP2 mask during the flight is not mandatory but recommended.
3. Wearing of mask at the airport is not mandatory but recommended.
4. Any person having been tested positive for COVID-19 within 7 days of departure date shall not
be allowed to board a flight to Mauritius.
Protector of Emigrants (POE)
o Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this
visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid
Protector of Emigrants (POE) letter.
JEDDAH
If you are flying to The Kingdom of Saudi Arabia, the health authorities in Saudi Arabia request
you to follow the health guidelines below to keep you protected:
Passengers can obtain a Visitor visa for the Purpose of Tourism (Visa on arrival) (VOA) at Jeddah
Airport, provided they comply with the following:
A. Having a valid Tourist or Commercial visit visa from USA, UK or Schengen after
ensuring that the visa has been used (travelled) at least once to enter that Country who
has granted the visa. This includes the First-Degree Relatives of the visa holder coming
with them.
B. Holders of Permanent Residence from USA, UK or Schengen after ensuring presence
of the Residence. This includes the First-Degree Relatives of the Visa holder coming
with them.
Requirements for passengers travelling to perform Hajj/Umrah/Makkah/Medina:
1. Passengers travelling to perform Hajj/Umrah/Makkah/Medina are only allowed
to enter from Jeddah.
2. Visit the link to know more about who is allowed to
travel: https://www.haj.gov.sa/en/
3. For more details, visit : www.visitsaudi.com/en
Protector of Emigrants (POE)
o Indian Citizens travelling on an Employment visa with ECR (Emigration Check Required)
stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
DAMMAM
If you are flying to The Kingdom of Saudi Arabia, the health authorities in Saudi Arabia request
you to follow the health guidelines below to keep you protected:
Passengers can obtain a Visitor visa for the Purpose of Tourism (Visa on arrival) (VOA) at Dammam
Airport, provided they comply with the following:
a. Having a valid Tourist or Commercial visit visa from USA, UK or Schengen after
ensuring that the visa has been used (travelled) at least once to enter that Country who
has granted the visa. This includes the First-Degree Relatives of the visa holder coming
with them.
b. Holders of Permanent Residence from USA, UK or Schengen after ensuring presence
of the Residence. This includes the First-Degree Relatives of the Visa holder coming
with them.
Requirements for passengers travelling to perform Hajj/Umrah/Makkah/Medina:
1. Passengers travelling to perform Hajj/Umrah/Makkah/Medina are only allowed to enter from
Jeddah.
2. Visit the link to know more about who is allowed to travel: https://www.haj.gov.sa/en/
3. For more details, visit : www.visitsaudi.com/en
Protector of Emigrants (POE)
o Indian Citizens travelling on an Employment visa with ECR (Emigration Check Required)
stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
MUSCAT
For Vistara-operated flights to Muscat from India, please note the following eligibility guidelines
as on date:
Any passenger with a valid visa can enter Oman
Passport must be valid for at least 6 months prior to entering Oman
For more information related to visas, please visit: https://evisa.rop.gov.om/
Visa on arrival (VOA) to enter Muscat
All professions under the sponsor of the company can get a visa on arrival
Professions under the sponsor of GCC Residents should travel with the sponsor to get a
visa on arrival i.e. (housemaid, family driver) Also, the Families of GCC residents Should
travel with the sponsor written on GCC Resident Card.
Indian nationals with valid Schengen/USA/UK/Japan visa can also enter Oman on visa on
arrival
Student are NOT eligible for visa on arrival
When travelling to Oman, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to
Oman:
o Passengers holding valid resident permits or passports stamped with Resident Visa
o Passengers eligible for “Visa on Arrival” irrespective of nationality
“Ok To Board” message is mandatory for the below categories:
Indian Passport passengers holding ECR (Immigration Check Required) passport
Indian Passport passengers travelling with a print-out of labour and work e-visa
Indian Passport Passengers holding e-visa
Indian Passport Passengers with Short-term E-visa – Passport with ECR and ECNR Category
Indian Passport Passengers with Long-Team E-visa – Passport with ECR and ECNR Category
Protector of Emigrants (POE)
The employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on
this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid
Protector of Emigrants (POE) letter.
Q. Is there any other documentation required by Vistara for travel?
A. Passengers would need to fill a self-declaration form at the time of booking/check-in. For
more details, visit www.airvistara.com.
Q. Do I need any additional clearance/pass to reach the airport?
A. Normally your ticket should be sufficient permission for enabling travel to the airport. However,
you may check if there is any additional clearance required from the local district authorities in your
area.
Q. What is the permissible baggage allowance?
A. You can carry 1 piece of hand baggage not weighing more than 7kg, and check-in baggage allowance
as mentioned on your ticket.
Q. What is the reporting time at the airport?
A. You are required to report at the airport, at least 4 hours before departure. Check-in for the flight will
close 60 minutes prior to departure time.
TRAVEL ADVISORY FOR PASSENGERS ENTERING INDIA:
Every passenger entering India must pass through a Customs check after being cleared by an
Immigration Officer and taking delivery of his/her baggage, if any, from the conveyor belts. The
passenger has the option of seeking customs clearance through either of the two channels:
• Green Channel for passengers not having any dutiable or prohibited goods.
• Red Channel for passengers having dutiable or prohibited goods.
All passengers arriving from an international destination should collect their bags and clear customs at
the first entry point in the country. This applies even if the bags are tagged until the final domestic
destination. Passengers can recheck in from the transfer area check-in counters, post customs
clearance.
Citizens of Afghanistan, China, Macau, Hong Kong and Pakistan and foreign nationals having their
origin in these respective countries require a Restricted Area Permit (RAP) to visit Andaman & Nicobar
Islands, after obtaining prior approval either from the Ministry of External Affairs or Ministry of Home
Affairs.
Annexure 1:
Self-Declaration Form
Ministry of Health and Family Welfare, Government of India
Self-Reporting Form (https://parihara.karnataka.Nov.in/Service38/)
All international travellers coming to Karnataka are required to fill-up this proforma. You are
requested to provide the following information to safeguard your own health.
Are you suffering from any of the following symptoms?
1. Fever
7.Loss of smell
2. Cough
8. Loss of taste
3. Cold
9. Diarrhoea
4. Sore throat
10. Difficulty in breathing
5. Weakness
11. Any other (Specify):
6. Body ache
a. Did You download Arogya setu app Yes No
b. Did you download Quarantine watch app: Yes No
c. Did you download Apthamitra app: Yes No
d. Do you have any of these? Please tick all those applicable
e. Onward journey details (Specify Place, Date and Mode of Travel):
In case you develop symptoms such as fever, Cough, cold, sore throat, weakness, body ache, loss of
smell, loss of taste, diarrhoea, difficulty in breathing, etc. within 14 days, call to/I free Apthamitra
helpline number 14410 or login details in Arogya Setu app. Call operator will tell you whom to contact
further. In the meanwhile, keep yourself isolated in your house/room.
