New Jersey Docket® FAQs
Functionality
1. About Docket®
Docket® connects you directly with immunization registries (including the New Jersey
Immunization Information System (NJIIS)) to deliver up-to-date personal and family
immunization records, including COVID-19. You can use the Docket® app to provide proof of
vaccination status as needed.
2. Will I be able to access my complete vaccination history or just COVID-19?
Docket® supports consumer access to all immunization records beginning with app version
2.2.44. If you do not see all immunization types represented in your Docket® app, be sure to
download the latest app update from the Apple App Store or Google Play Store.
3. I need proof of mine or my family members' immunization records, including COVID-19.
Where can I find this information?
You can access your official immunization reports directly from the Docket® app. Tap the
button labeled “PDF” that appears next to your name on the Immunization Records screen to
generate an official New Jersey immunization record PDF, which you can share using standard
functionality (e.g. email, text). Note that you will only see immunization information that has
been previously entered into the New Jersey Immunization Information System (NJIIS). If you
feel that you are missing vaccine information, you should discuss getting your records entered
by your healthcare provider.
4. What do I do if I have punctuation (e.g. hyphen or apostrophe) in my name?
Please try searching using multiple combinations of your name - with and without the
punctuation. If you are unable to access your record, please contact the NJIIS support team to
request assistance.
5. Is this a vaccine passport?
No, this is not a vaccine passport. Docket® simply allows you to digitally access your
immunization records, including COVID-19, to use at your own discretion. Use of Docket® is
100% optional.
6. Can I use a QR code, like the NY Excelsior pass?
Yes, Docket® supports SMART® Health Card QR codes for individuals with at least one COVID-
19 dose on-file with NJIIS.
Data and Privacy
1. What data are you storing?
New Jersey has a statewide immunization information system (NJIIS) which captures your
name, phone number, and demographic details which you shared at the time of
immunization. Docket® relies on information stored in NJIIS to support consumer access.
2. Is my data secure? Who is able to access my data?
Your data are securely stored and securely transmitted. Your data can only be accessed by
New Jersey Docket® FAQs
someone that has access to the phone number or email address on file associated with your
immunization record.
Operations
1. I am unable to find a record match using the Docket® app. What now?
Your first name, last name, DOB, and legal sex must match your NJIIS immunization record
exactly. In addition, your NJIIS record must contain a valid phone number or email address for
authentication purposes. In addition, you might have a duplicate NJIIS record created in error.
If you cannot access your records using the app, consult with your healthcare provider or
contact the NJIIS support team at (855) 568-0545 for assistance. Once your NJIIS record is up-
to-date, you should retry your search from the beginning by tapping the + icon on the top-right
corner of the Immunization Search History screen in the app.
2. My immunization record appears incomplete or inaccurate. How do I correct this?
Docket® relies on data reported by your healthcare providers to NJIIS. Sometimes providers
misreport immunization records to the state. Consult with your healthcare provider or contact
the NJIIS support team at (855) 568-0545 for assistance. Once your NJIIS record is updated
with your correct information, refresh Docket® using drag-to-refresh to view your corrected
immunization record.
3. My personal or immunization details have changed, what should I do?
Contact the NJIIS support team at (855) 568-0545 for assistance. Once your NJIIS record is up-
to-date, you should retry your search from the beginning by tapping the + icon on the top-right
corner of the Immunization Search History screen. Please also ensure your healthcare
provider has the correct information in their records.
