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JOB TITLE: HOUSEPERSON
REPORTS TO: Housekeeping Manager /Housekeeping Supervisor
POSITION SUMMARY:
Performs any combination of the following tasks to maintain guestrooms,
working areas, and the hotel premises in general in a clean and orderly
manner. Demonstrates a professional, friendly, warm and welcoming
demeanor to all guests and employees.
If hired a request will be made of the employee to sign and acknowledge
technical and service training standards and expectations as well as a copy
of this job description.
DUTIES AND RESPONSIBILITIES:
1.
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner,
broom and carpet shampoo machine.
2.
Cleans rooms, hallways and restrooms.
3.
Washes walls and ceiling, moves furniture and turn mattress.
4.
Sweeps, mops, scrubs, waxes. vacuums and polishes floor.
5.
Dusts and polishes metalwork.
6.
Collects soiled linen for laundering from housekeeping carts.
7.
Assists in keeping the lobby area clean, neat and free of debris and
trash as needed.
8.
Receives linen supplies from laundry and stocks linen closets on guest
floors in a neat organized manner.
9.
Maintains housekeeping carts and stocks supplies.
10.
Strips soiled linen from beds when asked to help housekeepers.
11.
Removes trash collected by room attendants.
12.
Walks all assigned floors at beginning, throughout the day and end of
shift to collect trash, soiled linen and other items as assigned by
management.
13.
Transports clean linen to the housekeeping storage rooms on the floors
and refills the par stock of linen on each floor
14.
Refills the par stock of guest amenities and supplies on each
housekeeping storage area.
15.
Helps the room attendants with heavy lifting and special cleaning
projects as directed.
16.
Cleans all public areas in the prescribed manner while following
department standard operating procedures.
17.
Removes soiled linen and trash from the pool side and other service
areas and takes to appropriate locations in the prescribed manner.
18.
Assists housekeeping with placing bed boards, roll-ways beds, extra
bed etc. in appropriate fashion per standard operating procedures.
19.
Reports missing / found articles, damage or merchandise problems to
the housekeeping supervisor and managers.
20.
Responds at all times in a friendly, helpful manner to guests and other
colleagues.
21.
Handles any tasks assigned by the supervisors as and when needed.
The above description reflects on the general details considered to describe the
principle functions of the job. This is not a detailed description of all the work
requirements that may be inherent in the job. Management reserves the right to
alter the above requirements at any time.
PREREQUISITES:
Education: A secondary school diploma is preferred, Physical mobility and
stamina required, must be able to follow instructions, possess detail
orientation skills and demonstrate a professional attitude. The candidate
must have the ability to work independently and under little supervision.
Experience: Previous hotel-related experience desired.
Physical: Requires standing for long periods of time and on occasion may
be asked to lift and carry up to 40 pound. While performing the duties of
this job, it may be also required to stoop, kneel, crouch, or crawl.
Ethical Behavior: Must adhere to Shoshone Rose Casino’s Code of Ethics.
Work Environment: Work is generally performed in hotel guest rooms and
public areas or in a casino environment with exposure to second hand smoke
and high noise levels. Evenings, grave, weekends and holidays most likely
will be required.
