Nita Lake Lodge, 2131 Lake Placid Road, Whistler BC, V0N 1B2
www.nitalakelodge.com | info@nitalakelodge.com | 1 604 966 5700 | 1 888 755 6482 | @nitalakelodge
Assistant Housekeeping Manager – Job Description
Reports To – Housekeeping Manager
Position Summary
As the Assistant Housekeeping Manager, you will provide leadership to the Housekeeping
department to maximize the operations and ensure that guests have an exceptional stay. The
Assistant Manager will act in the place of the Manager to ensure smooth daily operations of the
team.
Job Duties
• Leading the daily operations of the Housekeeping department and providing support to the
Room Attendants and House Attendants.
• Assist with training and hiring of new team members.
• Collaborate with the Maintenance department with any room and property deficiencies.
• Maintain close working relationship with other departments especially Front Office, Food &
Beverage and Spa.
• Inspect rooms and provide ongoing feedback to the team.
• Check and maintain adequate level of supplies and material and request replenishment of
supplies as required.
• Ensure the correct handling of lost guest property in accordance whit Hotel procedures.
• Carry out opening and closing procedures as detailed in the standards & procedures while
ensuring accurate completion of any reports.
• Provide leadership that inspires and engages the team to do their best every day.
• Ensuring all guest comments and complaints are acted upon promptly.
• Assist the team to ensure that all goals are met on a daily basis.
• Assist with scheduling of staff.
• Ensure room standards are maintained.
• Create action plans and update departmental progress-based guest and employee
feedback.
• Help to prepare work schedules to ensure all jobs are covered in assigned areas.
• Other duties as assigned by Housekeeping Manager, Assistant General Manager and General
Manager.
Nita Lake Lodge, 2131 Lake Placid Road, Whistler BC, V0N 1B2
www.nitalakelodge.com | info@nitalakelodge.com | 1 604 966 5700 | 1 888 755 6482 | @nitalakelodge
Knowledge, Skills and Abilities
• Empathetic leader with the ability to work with and inspire a diverse team.
• Service focused.
• Previous experience in Housekeeping leadership a strong preference.
• Ability to lead by example.
• Flexible schedule including working on weekends.
• Strong communication skills.
• Detail oriented with the ability to work well under pressure.
