How to Make
Hybrid Work
Better for ITDMs
and Employees
The pandemic led to a sudden surge in hybrid work,
forcing IT Decision Makers (ITDMs) and their employees
to adapt with little preparation. Only now are we able to
evaluate how that forced experiment is going: How do
ITDMs and their workers feel about hybrid work? What
are their challenges and needs? And what can ITDMs
do to help their hybrid workforce be more productive
and ecient?
To answer those questions, HP and Intel tasked the
Hypothesis Group with surveying nearly 3,000 ITDMs
and their workers in the US, UK, France, and Japan. All of
the ITDMs and workers surveyed spend at least one day,
or 20% of their week, working from their home oce or
other remote location.
2 | How to Make Hybrid Work Better for ITDMs and Employees
Only One in Five Hybrid
Workers Are Thriving
Research shows that 89% of workers are
either somewhat or extremely happy with
hybrid work, with most reporting that they
appreciate the work-life balance, freedom,
and flexibility. However, despite overall
happiness, 78% say they are not thriving
or have mixed feelings about hybrid work.
49%
Not Thriving
29%
Mixed Feelings
22%
Thriving
2%
Struggling
3 | How to Make Hybrid Work Better for ITDMs and Employees
Hybrid Workers Struggle
with Home Office Setups
The main reasons workers report struggling
with hybrid work is that they lack proper
technology, tools, and IT support. Overall,
75% of workers say they deal with tech
issues when working remotely.
Slow or
inconsistent
internet connection
32%
Difficult to connect
to VPN/company
network
26%
Missing, insufficient,
or outdated tech
(PC, printer, etc.)
18%
Difficult to connect
equipment/get tech
to “work together”
16%
Lack of or
insufficient
IT support
18%
Collaboration
with coworkers
is challenging
14%
Poor audio/video
conferencing
experience
21%
Issues with
virtual meeting
software
19%
4 | How to Make Hybrid Work Better for ITDMs and Employees
Workers Need More—and Faster— IT Support
The survey revealed that one of the biggest disconnects between the ITDMs and workers is
that ITDMs overestimate the tech savviness of their hybrid workers. Correcting this misper-
ception among ITDMs—and providing workers with troubleshooting resources, technology that is
easy to use and integrate, and rapid IT support—is key to creating a thriving hybrid workforce.
IT Support Challenges
and Solutions
• Workers report that they struggle when
they can’t get timely IT support and are
unable to explain their problems remotely.
• ITDMs report that they struggle when they
can’t connect with workers to help them.
Those with in-house IT support have
trouble resolving issues and troubleshoot
employees’ personal devices.
• ITDMs report more success when they
outsource IT support to third parties and
empower employees to troubleshoot
their personal devices.
Workers ITDMs Workers ITDMs
45%
74%
37%
46%
Employee Tech Savviness
% Extremely/Very Tech Savvy
Ability to Troubleshoot/
Resolve Issues when WFH
% Very Comfortable
Worker/
ITDM Gap
-29
Worker/
ITDM Gap
-9
5 | How to Make Hybrid Work Better for ITDMs and Employees
How ITDMs Can Help Their
Hybrid Workforce Thrive
The survey showed that most ITDMs and their
employees are happy with hybrid work, yet most
are not thriving. To change that, ITDMs can take
advantage of the latest technologies and tools
from HP and Intel that are designed to help
hybrid workers in four key areas: productivity,
collaboration, security, and IT support.
Better PCs, Better
Employee Retention
Mature organizations are 20% more likely to
experience improved employee retention as a
benefit of investing in high-performance, stable PCs.
1
1. Source: intel.com/content/www/us/en/business/enterprise-computers/
resources/how-reliable-pcs-impact-the- hybrid-workforce.html.
Powering Productivity with
the Latest PCs and Processors
PCs are at the center of hybrid work, and their
speed and responsiveness have a major impact
on worker productivity. Many HP business
desktops and laptops come with the Intel vPro®
platform powered by 13th Gen Intel® Core™
processors, which deliver breakthrough perfor-
mance to tackle the most demanding tasks.
13th Gen Intel Core processors advance the
performance hybrid architecture of the previous
generation, with workloads intelligently routed
by Intel® Thread Director to either Performance-
cores and Efficient-cores—whichever will
perform each task fastest and most efficiently.
6 | How to Make Hybrid Work Better for ITDMs and Employees
Streamlining Collaboration
with Fast, Easy Connectivity
The single most common tech challenge
cited by hybrid workers is a slow or inconsistent
internet connection, followed closely by
additional connection and collaboration
challenges. Fortunately, these are challenges
ITDMs can readily address using PCs with the
Intel vPro platform, which features the latest
wired and wireless connectivity solutions.
Intel® Wi-Fi 6E (Gig+)
13th Gen Intel Core processors come with
Intel Wi-Fi 6E (Gig+) built into the chip, so
hybrid workers can tap into the 6 GHz band,
where wireless speeds are nearly 3x faster than
Wi-Fi 5—even in high-traffic environments
like apartment buildings.
2
Intel® Connectivity Performance Suite
The Intel Connectivity Performance Suite,
available with the latest Intel® Evo™ laptops,
helps workers avoid time-wasting Wi-Fi glitches
and interruptions. The software automatically
prioritizes quality-sensitive, real-time workloads
like video calls over less-urgent workloads like
email on Windows-based systems.
3
Another innovative feature of Intel Connectivity
Performance Suite is the Advanced Connection
Manager, which switches users automatically to
the best available connection type: Wi-Fi, 5G,
or Ethernet.
4
Intel® Wi-Fi Proximity Sensing
On select Intel Evo laptops like those from HP,
Intel Wi-Fi Proximity Sensing intelligently detects
when to wake laptops so employees can get
back to work, and when to lock laptops to
keep them secure..
3
HP Presence
HP Presence is a suite of advanced conferencing
and collaboration solutions embedded into
select HP devices to bridge the divide between
in-person and virtual meetings. Technologies 
include HP Auto Frame that focuses on users
during video calls, AI noise reduction, and
lowlight/backlight adjustment.
Intel® 5G Solution 5000
For fast connections where Wi-Fi isn’t available
or reliable, select HP laptops come with Intel 5G
Solution 5000. This solution is validated by Intel
for outstanding stability and reliability, as well as
support for major operator networks worldwide
and multiple WWAN standards.
Thunderbolt™ 4 Ports
Thunderbolt 4 ports can help workers de-clutter
their workspace, because one cord is all it takes to
transfer data at 40 Gbps, output a video signal,
or charge a laptop.
HP Smart Sense
HP Smart Sense intelligently optimizes your PC
power and thermal performance based on your
usage scenario.
5
Intel
®
Evo
™
Laptops
Intel Evo laptop designs like the EliteBook
1040 G10 are engineered and verified to
deliver the best overall experience in a
laptop. The latest Intel Evo laptops
5
offer
premium features including sleek designs,
13th Gen Intel Core processors, long battery
life, quick charging, immersive graphics, Intel
Wi-Fi 6E (Gig+), Thunderbolt 4 ports, and
Intel Connectivity Performance Suite.
HP EliteBook 1040 G10
2. Versus standard Wi-Fi. Refer to intel.com/performance-wireless for details. Results may vary.
3. On eligible Windows-based Intel Evo laptops. Learn more here intel.com/performance-wireless.
4. Learn more at intel.com/performance-wireless.
5. Available on select HP PCs with Windows 10 or higher and Intel processors
6. Based on unique features of Intel Evo designs such as high performing
Intel Core CPUs, premium components, unmatched compatibility, and
the latest connectivity solutions in sleek innovative designs (as of
December 2022). All Intel Evo branded designs must meet demanding
thresholds for key mobile user experiences like responsiveness and
battery life; individual device performance may vary. Details at
https://www.intel.com/performance-evo.
7 | How to Make Hybrid Work Better for ITDMs and Employees
Delivering Built-in Security
ITDMs are twice as worried as hybrid workers
about the security risks of working from home.
The gap in risk concern reinforces the need
for ITDMs to provide workers with PCs that
come with the best available hardware-based
security features.
HP Wolf Security
With HP Wolf Security your business can
thrive everywhere – if your endpoints are secure.
HP helps you protect, detect, and recover from
cyberattacks no matter where your workforce is.
• Threat containment: CPU-enforced
malware prevention stops phishing and
ransomware attacks.
• Lost/stolen hardware: Remotely locate,
lock, and wipe lost or stolen PCs.
• Protect sensitive or confidential data.
• Protect firmware without IT intervention.
Intel® Hardware Shield
Intel Hardware Shield is available out of
the box with Intel vPro systems
7
to provide
below-the-OS security from attacks on the
firmware and hardware.
8
The technology
can lock down memory in the BIOS to help
prevent malware from compromising the
OS, and it can help ensure that the OS
boots securely.
HP ZBook Fury
ITDMs are twice as worried as
hybrid workers about the security
risks of working from home.
6
2x
7. Source: Hypothesis Group report (commissioned by HP and Intel) published January 2023 with
analysis of results from survey of over 2,500 workers and ITDMs in US, UK, France, and Japan.
8. Learn more at intel.com/performance-vpro.
9. Available on Windows-based PCs built on Intel vPro®.
8 | How to Make Hybrid Work Better for ITDMs and Employees
Intel vPro
®
platform
The office can be anywhere, and with Intel
vPro, IT can access devices virtually anywhere.
PCs with Intel vPro can be remotely discovered,
repaired, and protected—making support simpler
and reducing disruptions for remote workers.
All while keeping your business running and users
productive with the stability provided by Intel vPro.
Simplifying IT Support
and Management
Most hybrid workers surveyed do not consider
themselves tech savvy or able to troubleshoot
their own IT issues. They need support—and
about one in three say IT support does not arrive
fast enough. To simplify support and manage-
ability, Intel offers Intel vPro, which makes it
easier for businesses to securely manage
entire PC fleets, wherever they may be.
Intel® Active Management
Technology (Intel® AMT)
The Intel vPro platform comes with Intel AMT,
9
which enables IT to connect remotely to PCs
even when the PC is off or the OS is down.
Intel® Endpoint Management
Assistant (Intel® EMA)
With Intel EMA, IT can remotely and securely
manage devices beyond the firewall via the
cloud on known Wi-Fi networks.
Intel
®
Stable IT Platform
Program (Intel
®
SIPP)
Intel vPro® Enterprise offers Intel SIPP, which
features an extensive validation program that aims
for no hardware changes for at least 15 months or
until the next generational release.
10
Fewer hardware
changes means fewer hassles and interruptions
for users, resulting in a more seamless overall
experience—especially for PC setup and
configuration and PC image deployment.
10. Available on Intel vPro® Enterprise for Windows only.
11. Intel® Stable IT Platform Program (SIPP) also available on ChromeOS.
Source: Hypothesis Group report (commissioned by HP and Intel) published January 2023 with analysis of results from survey of over 2,500 workers and ITDMs in US, UK, France, and Japan.
Performance hybrid architecture combines two core microarchitectures, Performance-cores (P-cores) and Ecient-cores (E-cores), on a single processor die rst introduced on 12th Gen Intel
Core processors. Select 12th and 13th Gen Intel Core processors do not have performance hybrid architecture, only P-cores, and have same cache size as prior generation. Intel Core i3 N-series
processors only have E-cores. See ark.intel.com for sku details.
Built into the hardware, Intel® Thread Director is provided only in performance hybrid architecture congurations of 12th Gen or newer Intel® Core™ processors; OS enablement is required.
Available features and functionality vary by OS.
Intel technologies may require enabled hardware, software or service activation. No product or component can be absolutely secure. Your costs and results may vary.
© 2023 Intel Corporation. Intel, the Intel logo, Intel vPro, and other Intel marks are trademarks of Intel Corporation or its subsidiaries.
© 2023 HP Development Company. All rights reserved. HP, the HP logo, and other HP marks are trademarks of HP Development Company.
Other names and brands are properties of others. 0623/MC/OCG/PDF