Bulletin Date: 12/30/2022
Workers’ Compensation Claims Adjuster
Exam Code: 7PB20
Department: State Compensation Insurance Fund
Exam Type: Departmental, Open
Final Filing Date: Continuous
CLASSIFICATION DETAILS
Workers’ Compensation Claims Adjuster – $4,091.00 - $6,981.00 per month.
View the Workers’ Compensation Claims Adjuster classification specification.
APPLICATION INSTRUCTIONS
Final Filing Date: Continuous
Who Should Apply:
Applicants who meet the minimum qualifications as stated on this bulletin may apply for
and take this examination.
Once you have taken this examination, you may not retake it for six (6) months.
How To Apply:
The link to connect to the Training and Experience Evaluation is located farther down on
this bulletin in the “Taking the Exam” section.
Special Testing Arrangements:
If you require assistance or alternative testing arrangements due to a disability, please
contact the testing department listed in the Contact Information section of this bulletin.
MINIMUM QUALIFICATIONS
All applicants must meet the education and/or experience requirements as stated on this
exam bulletin to be accepted into the examination. Part-time or full-time jobs, regardless
of whether paid or volunteer positions, and inside or outside California state service will
count toward experience.
Workers’ Compensation Claims Adjuster
Bulletin Date: 12/30/2022
Either 1
One year of experience in the California state service performing the duties of a
Workers' Compensation Insurance Technician, Range B. (Applicants who have
completed nine months of the required experience will be admitted to the examination
but must complete the required experience before they will be eligible for appointment.)
Or 2
Four years of experience performing workers' compensation claims adjusting.
(Experience in the California state service applied to this pattern must include at least
one year of experience performing workers' compensation claims adjustment duties at a
level of responsibility equivalent to that of a Workers' Compensation Insurance
Technician, Range B.)
Or 3
Education: Equivalent to graduation from an accredited college with a bachelor's
degree. Registration as a senior in an accredited college will admit applicants to the
examination, but evidence of graduation or its equivalent must be produced before they
can be considered eligible for appointment. (Responsible employment in workers'
compensation claims adjustment may be substituted on a year for year basis.
Experience in the California state service applied to this pattern must include at least
one year of experience performing the duties of a class with a level of responsibility
equivalent to that of a Workers' Compensation Insurance Technician, Range B.)
POSITION DESCRIPTION
Workers’ Compensation Claims Adjuster
This includes the entry, first working and journey levels in this series. Positions are
permanently allocated to this class when the major portion of tasks performed are not
as complex, varied, or responsible as those per formed by a Senior Workers'
Compensation Claims Adjuster.
This is the typical professional journey level in the series and claims adjustment,
catastrophic rehabilitation, claims training, medical cost containment, claims data
processing and operational systems, reinsurance and structured settlement positions
may be allocated to this level.
EXAMINATION SCOPE
This examination consists of the following components:
Training and Experience Evaluation – Weighted 100% of the final score.
The examination consists solely of a Training and Experience Evaluation. To obtain a
position on the eligible list, a minimum score of 70% must be received. Applicants will
receive their score upon completion of the Training and Experience Evaluation process.
In addition to evaluating applicants’ relative knowledge, skills, and ability, as
demonstrated by quality and breadth of education and/or experience, emphasis in each
exam component will be measuring competitively, relative job demands, each
applicant’s:
Bulletin Date: 12/30/2022
Knowledge of:
1. General arithmetic skills, interpretation of graphs and charts
2. College level vocabulary
3. California laws and those of other states relating to workers' compensation and their
interpretation
4. State Fund corporate and operating policies and procedures
5. General insurance principles and practices
6. Administration of compensation benefits
7. Medical aspects of claims adjustment, rules of evidence and investigation
techniques
8. Interpretation of data and reading comprehension
Ability to:
1. Analyze problems and take effective action
2. Read and write English effectively
3. Communicate effectively
4. Maintain good working relations with those contacted in the course of work
5. Read, interpret, and apply rules, procedures, and policies at a level required for
successful job performance
6. Interpret provisions of compensation insurance policies and laws
7. Determine the liability for claims
8. Analyze data
ELIGIBLE LIST INFORMATION
A departmental, open eligible list for the Workers’ Compensation Claims Adjuster
classification will be established for:
State Compensation Insurance Fund
The names of successful competitors will be merged onto the eligible list in order of
final score regardless of exam date. Eligibility expires twelve (12) months after it is
established. Applicants must then retake the examination to reestablish eligibility.
Veterans’ Preference will be granted for this examination. In accordance with
Government Codes 18973.1 and 18973.5, whenever any veteran, or widow or widower
of a veteran achieves a passing score on an open examination, he or she shall be
ranked in the top rank of the resulting eligible list.
Veterans status is verified by the California Department of Human Resources (CalHR).
Information on this program and the Veterans’ Preference Application (Std. form 1093)
is available online. Additional information on veteran benefits is available at the
Department of Veterans Affairs.
EXAMINATION INFORMATION
Preview of the Workers’ Compensation Claims Adjuster Training and Experience
Evaluation
Bulletin Date: 12/30/2022
PREPARING FOR THE EXAMINATION
Here is a list of suggested resources to have available prior to taking the exam.
Employment History: Employment dates, job titles, organization names and
addresses, names of supervisors or persons who can verify your job responsibilities,
and phone numbers of persons listed above.
Education: School names and addresses, degrees earned, dates attended, courses
taken (verifiable on a transcript), persons or office who can verify education, and phone
numbers of persons or offices listed above.
Training: Class titles, certifications received, names of persons who can verify your
training, and phone numbers of persons listed above.
TAKING THE EXAMINATION
Take the Workers' Compensation Claims Adjuster examination
TESTING DEPARTMENTS
State Compensation Insurance Fund
CONTACT INFORMATION
If you have any technical questions concerning this examination bulletin, please
contact:
California Department of Human Resources
Attn: Examination Services
1515 S Street
Sacramento, CA 95811
Phone: 1-866-844-8671
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)
If you have any administrative questions concerning this examination bulletin, including
provision of reasonable accommodation for this testing process, please contact:
State Compensation Insurance Fund
Human Resources - Sacramento
Attn: Examinations
PO BOX 659015
Sacramento, CA 95865-9015
Phone: 1-800-499-8668
Email: [email protected]
TTY is a Telecommunications Device for the Deaf, and is reachable only from phones
equipped with a TTY Device.
EQUAL OPPORTUNITY EMPLOYER
The State of California is an equal opportunity employer to all, regardless of age,
ancestry, color, disability (mental and physical), exercising the right of family care and
medical leave, gender, gender expression, gender identity, genetic information, marital
Bulletin Date: 12/30/2022
status, medical condition, military or veteran status, national origin, political affiliation,
race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related
medical conditions), and sexual orientation.
DRUG-FREE STATEMENT
It is an objective of the State of California to achieve a drug-free State work place. Any
applicant for State employment will be expected to behave in accordance with this
objective, because the use of illegal drugs is inconsistent with the law of the State, the
rules governing civil service, and the special trust placed in public servants.
GENERAL INFORMATION
Examination and/or Employment Application (STD 678) forms are available at the
California Department of Human Resources, local offices of the Employment
Development Department, and through your CalCareer Account.
If you meet the requirements stated on this examination bulletin, you may take this
examination, which is competitive. Possession of the entrance requirements does not
assure a place on the eligible list. Your performance in the examination described in this
bulletin will be rated against a predetermined job-related rating, and all applicants who
pass will be ranked according to their score.
The State Compensation Insurance Fund reserves the right to revise the examination
plan to better meet the needs of the service, if the circumstances under which this
examination was planned change. Such revision will be in accordance with civil service
laws and rules and all applicants will be notified.
General Qualifications: Applicants must possess essential personal qualifications
including integrity, initiative, dependability, good judgement, the ability to work
cooperatively with others, and a state of health consistent with the ability to perform the
assigned duties of the class. A medical examination may be required. In open
examinations, investigation may be made of employment records and personal history
and fingerprinting may be required.
Eligible Lists: Eligible lists established by competitive examination, regardless of date,
must be used in the following order: 1) sub-divisional promotional, 2) departmental
promotional, 3) multi-departmental promotional, 4) servicewide promotional, 5)
departmental open, 6) open. When there are two lists of the same kind, the older must
be used first. Eligible lists will expire in one to four years unless otherwise stated on the
bulletin.
High School Equivalence: Equivalence to completion of the 12
th
grade may be
demonstrated in any one of the following ways: 1) passing the General Education
Development (GED) Test; 2) completion of 12 semester units of college-level work; 3)
certification form the State Department of Education, a local school board, or high
school authorities that the competitor is considered to have education equivalent to
graduation from high school; or 4) for clerical and accounting classes, substitution of
business college work in place of high school on a year-for-year basis.
