Send Me a Sample
& Coca-Cola
Skill Launch: September 2018
Case Study: April 2020
Problem
The most important growth objective for consumer
packaged brands is to drive trial. It’s well known that if
people try a new product they are much more likely to
buy it. However, traditional sampling campaigns on
streets and in malls are notoriously inefficient with high
levels of wastage, poor context for trial, and limited
geographical reach.
Case Study
Send Me a Sample
Opportunity
Send Me a Sample brings much-needed innovation to
product trial. It enables brands to achieve in-home trial
on a national scale across multiple markets by activating
their existing advertising expenditure with the offer of a
free trial. With the added benefit of passing back
consumer first party data to the brand.
All you have to do is ask!
Solution
Case Study
Send Me a Sample
Send Me a Sample offers voice-activated product trial.
Whenever people see the logo or call to action on a brands
advertising, they simply ask Alexa to “Send me a Sample.
Customers are then guided through a script to help them
select the sample they want and even choose if they want to
begin an ongoing relationship with the brand or say no and
simply enjoy the sample.
Behind the elegantly simple user experience is a sophisticated
campaign management system connected to fulfilment and
shipping capability that ensures that stock levels can be
accurately managed, and brand samples can be sent out in
real time. The service also collects opt-in requests from the
consumer, enabling the brand to benefit from collecting first-
party consumer data at scale
Currently available in the UK & Ireland, USA & Canada and
Germany, Send Me a Sample will be soon be available in most
countries where people use Alexa.
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Case Study Video
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Go-To-Market Approach
Send Me a Sample helps brands
improve the effectiveness of their
advertising by adding product trial
activation capability to their existing
communication strategies.
Therefore our go to market approach
is simply to support clients add the
Send Me a Sample call to action to
their existing advertising.
Send Me a Sample is being used to
support and activate campaigns
across a wide range of media
channels including TV, Press, Digital,
Social, Influencer and e-CRM.
Go-To-Market
Social
Print
Digital
TV
Results
Enjoying total
redemption rates in a
matter of days
Reviews posted
including a 4.5 star
average rating
Of reviews were 4 or 5
stars within the first
two months of launch
7,500+
7,500+
87%
Send Me a Samples Learnings
Requesting product samples
just by asking is a simple,
intuitive behavior that is
well-suited to the medium of
voice.
Brands do not need to rely on
their own skills alone to be
on Alexa integration with
other skills can be very
impactful as well.
Promotion via badges on
both physical packaging
and advertisements
drives reach and
conversion.