VISITING SUPPORTER GUIDE
2019/20 SEASON
VISITING
SUPPORTER
GUIDE
2019/20 SEASON
VISITING SUPPORTER GUIDE
2019/20 SEASON
WELCOME
TO THE
ETIHAD
STADIUM
CONTENTS
How to get to the Etihad Stadium
• Air
• Car
• Train
• Bus
• Walking
• Bicycle
• Taxis
• Metrolink including Park & Ride
• Parking
• Accessible Parking
• Off-Site Parking
• Road Closures
• Residents Parking
Before the match
• Supporter Meeting Point
• Supporters Without Match Tickets
Arrival at the Stadium
• Accessible Information
• Level 2 Wheelchair Bays
• Ticket Collections
• Stadium Opening Times
• Turnstile Entry
• Bags and Luggage
• Prohibited Items
• Acceptable Items
• Food and Drink
During the match
• Code of Conduct
• Visiting Supporters in Home Areas
• Foul, Abusive and Discriminatory Behaviour
VISITING SUPPORTER GUIDE
2019/20 SEASON
After the match
• Exiting the Stadium
General information
• Smoke Free Complex
• Ticket Touting
• No Re-admittance
• Lost Property
• Visit Manchester
• Terms and Conditions
• Contact Us
Campus maps
• Wider Area Map
• Parking Plan
• Stadium Seating Plan and Turnstiles
VISITING SUPPORTER GUIDE
2019/20 SEASON
HOW TO GET
TO THE ETIHAD
STADIUM
The Etihad Stadium is easily accessible using all modes
of transport and is within easy walking distance from
Manchester city centre. Further information can also be
found at mancity.com/access
AIR
Manchester International Airport is 11.2 miles from the
Etihad Stadium and will take approximately 45-minutes.
CAR
The Stadium is accessible from all major highways.
As you reach Manchester, follow the signs
for SportCity. The stadium address for satellite
navigation is: Etihad Stadium, Etihad Campus,
Manchester M11 3FF
TRAIN
Arrive at Manchester Piccadilly and board the Metrolink,
catch the regular bus service or take a taxi direct to the
stadium.
BUS
Frequent bus services operate from all directions to the
stadium. Stewards will be on hand to assist with any
enquiries at the end of the match.
For more information about public transport links visit
traveline-northwest.co.uk or telephone 0871 200 2233
for journey planning information (calls cost 10p a minute
from BT landlines. Other networks may charge more).
WALKING
There is a safe, well lit and signposted walking route
from Manchester Piccadilly Station. Signage will direct
you along the route. Please follow the ‘City Link’ signs.
It will take approximately 25-30-minutes to walk the
route. The same route will be operational at the end of
the match. Stewards will be on hand to direct you.
BICYCLE
Should you wish to cycle to the Etihad Stadium, there
are a number of bike racks around the stadium. Please
ensure you secure your bike correctly. Manchester City
accepts no liability and all bikes are left at your own risk.
VISITING SUPPORTER GUIDE
2019/20 SEASON
METROLINK
The Metrolink runs from the city centre, Victoria train
station and Piccadilly train station directly to the Etihad
Stadium and on towards Ashton-Under-Lyne. There is
a frequent service to and from the stadium on match
days, both before and after the event. The journey
time between the Etihad Campus stop and Piccadilly
Gardens stop (city centre) is 11 minutes. The journey
time between Piccadilly train station and the Etihad
Campus stop is 8 minutes. The Etihad Campus stop
drops you directly into the City Square Fanzone.
There are Metrolink park and ride facilities at the Ashton
Moss and East Didsbury stops. For all park and ride
stations, please visit metrolink.co.uk.
Due to external segregation after the match, you will
not be able to turn left towards the Etihad Campus
Metrolink stop. Both Holt Town & Velopark stops – the
Metrolink stations on either side of the Etihad Campus
– will not be operational for at least an hour after each
event so we strongly advise you to use the Etihad
Campus stop for your return journey. The consumption
of alcohol is not permitted on Metrolink trams.
Please note: you can now travel by tram with
contactless cards and devices using smart readers.
For information on Metrolink, including pricing, times and route
maps and park and ride facilities visit: metrolink.co.uk
or follow @MCRMetrolink.
TAXIS
Supporters requiring a taxi after the final whistle are
advised to make their way to Rowsley Street where
taxis will be located. Due to road closures immediately
after the game, taxis are unable to enter the Etihad
Campus for at least one hour after the final whistle or
until it is deemed safe to do so. Recommended private
hire: Mantax +44 (0)161 230 3333.
VISITING SUPPORTER GUIDE
2019/20 SEASON
VISITING SUPPORTER GUIDE
2019/20 SEASON
PARKING
Pay on the day car parking is available on site in the
Blue Car Park G & H, accessed from Alan Turing Way
(Gate 2). Coach parking is available in the Grey Car Park
C & D, accessible via Ashton New Road (Gate 7).
Both the coach and car parks will be open 3-hours
before kick-off on the day of the match. All items are left
entirely at your own risk. *All prices are correct at time of
publication and any changes will be clearly displayed on
the day.
Please note: a ticket check may be carried out upon
arrival for all supporters on coaches. Any supporters
that do not have tickets will be advised to leave the
Etihad Campus. No alcoholic drinks are allowed on-site
and any items found will be confiscated. Anyone found
in possession of drinks, drugs or items that may be
used as a weapon may be arrested. Supporters are
also advised to carry personal ID at all times.
ACCESSIBLE PARKING
A number of accessible car parking spaces are made
available to visiting supporters. Manchester City will
advise the opposing clubs Disability Liaison Officer
and/or a member of their Ticketing Team with regards
to the number of bays available and any qualifying
sales criteria. All items are left entirely at your own risk.
OFF-SITE PARKING
There are a number of satellite car parks around the
stadium, with prices displayed at the point of entry. The
Club does not endorse these car parks and all items are
left entirely at your own risk. Manchester City Football
Club advise all supporters to use the car parks
detailed within.
ROAD CLOSURES
Please note that a road closure operates immediately
after the event to allow pedestrians to leave the Etihad
Stadium safely. This is in place for approximately 20-25
minutes after the match.
RESIDENTS PARKING
A resident parking scheme is in place in the streets
around the Etihad Stadium and this is strictly enforced
and identified through on-street signage. Please do not
park in these areas as you will be fined and your vehicle
may be clamped or removed. Please respect the needs
of local residents. Matchday parking at ASDA, adjacent
to the stadium, is available however this is not managed
or endorsed by Manchester City. Penalties will be
imposed for the misuse of this car park.
VISITING SUPPORTER GUIDE
2019/20 SEASON
BEFORE
THE MATCH
SUPPORTER MEETING POINT
City Square is our fantastic fanzone, with a great
atmosphere, food, drink and music, your matchday
starts here. It is free to enjoy and opens 3-hours before
kick-off. Whilst all supporters are welcome in City
Square, the bar area is for home supporters only.
There is a cash machine located on the Etihad Campus,
located adjacent to the City Store, in City Square.
There is no official visitors supporter meeting point in
Manchester city centre. The National Football Museum
welcomes all football supporters to experience the
world’s greatest football collection – over 140,000 items
– including the FIFA Collection. There is a café and it is
adjacent to many other restaurants and bars for
your enjoyment.
Pubs in the local vicinity are used by home supporters.
We ask for your co-operation both in and around the
local community and that you are respectful of the
surrounding residential areas as drinking is not allowed
in public areas across Greater Manchester.
Greater Manchester Police will be in the city centre and
around the stadium throughout the day to assist with
any questions or to provide directions around the city
centre. We advise any visiting supporter without a valid
match ticket not to travel, or if they do, to remain in
Manchester city centre to watch the match.
VISITING SUPPORTER GUIDE
2019/20 SEASON
The wheelchair bays located on Level 2 do not have
direct access to the concourse. Accessible toilets are
available either on the Box Level corridor or there are
facilities adjacent to Legends. In relation to food and
drink, orders will be taken up to 15 minutes before
kick-off (for service before kick-off) and up to five
minutes after kick-off (for half-time service).
Food and drink will be delivered to the seat approx.
15 minutes after the order has been placed or at the
start of half-time if ordered beforehand. Cash is paid at
point of order. In line with the Ground Regulations, there
will be no alcohol served in these locations.
UPON
ARRIVAL
We recognise that disabled supporters may need
assistance to fully enjoy the experience at the Etihad
Stadium and offer a variety of reasonable adjustments
based on individual needs, not disability.
Audio descriptive commentary are available to allow
blind/partially sighted supporters to enjoy the game,
from any seat they choose. If, for any reason, any
supporter feels they have more specific seating
requirements (a certain area, block or row in the visitors
section) they should contact their own Disability
Liaison Officer who in turn, can liaise with Manchester
City. Every effort will be made to accommodate such
requests, subject to availability. All requests need to be
submitted to Manchester City’s Access Team no later
than 12-noon on matchday. Please call +44(0)161 444
1894 (option 1,1,2).
You will find all facilities located on the concourse; male
and female washrooms along with disabled supporter
facilities. These are operated by RADAR keys and
stewards will be able to assist if needed.
The visitors section is located in the
South Stand of the Etihad Stadium.
Turnstiles open 90-minutes prior to
kick-o.
Your club will have been advised which of these blocks
have been made available to you for your match and all
details are shown on your ticket.
ACCESSIBLE INFORMATION
There are 12 wheelchair bays with 12 personal assistant
seats located on a Level 1 Super Riser. There are 9
additional wheelchair positions and personal assistant
seats located on Level 2 platform immediately above
the visiting supporter section.
TICKET COLLECTIONS
Any duplicate ticket requests must be sent to
us by the visiting clubs Ticket Office Manager.
If a supporter misplaces a ticket they must
contact their own club who will authorise
Manchester City (by email) to assist. Duplicate
tickets will not be issued without authorisation
from a representative of the visiting club.
Duplicate tickets will be available for collection
from the South Stand Ticket Office.
VISITING SUPPORTER GUIDE
2019/20 SEASON
PROHIBITED ITEMS
Items that are prohibited in the stadium include:
• Illegal substances & alcohol
• Bottles, cans, drink cartons & drink glasses
• Glass bottles including perfumes
• Solid Containers/Flasks
• Dark plastic bottles and/or dark liquid
• Water in excess of 500ml
• Airhorns
• Smoke/Gas Canisters
• Knives/Weapons
• Tools
• Pyrotechnics, flares & fireworks
• Food & drink
• Large/golf umbrellas
• Large bags or suitcases
• Selfie sticks
• Computer tablets & laptops
• Professional cameras or recording devices
• Flag poles & large display flags/banners
• Baby buggies & prams
• Smoking & E-Cigarettes
• Aerosols
ACCEPTABLE ITEMS
We are however happy for supporters to bring:
• Small compact cameras
• Non Offensive Flags/Banners (2m x 1m or less)
TURNSTILE ENTRY
Supporters under 14 must be accompanied by an
adult (over 18).
Please ensure you take care of your match ticket. We
accept no liability for refused access due to creased,
bent, folded, stapled, washed or otherwise damaged
or defaced tickets. Any supporter that attempts to use
a match ticket that has been cancelled and/or has
already been used by another supporter will not be
allowed to enter the stadium and will be asked to leave
the complex.
Supporters will be searched prior to entering the
stadium. These thorough searches will be carried out
by Manchester City Security and search dogs may
be present at the turnstiles. Any supporter found with
prohibited items in their possession may be arrested.
BAGS AND LUGGAGE
Bags are not allowed in the visiting section of the
stadium. There is no storage facility available.
Should a supporter need to bring medicines or
specific food for dietary requirements, contact your
Club’s Access Team who will liaise with us to arrange.
FOOD AND DRINK
Food and drink is available on-site however we do not
allow refreshments to be brought in to the stadium.
There are a number of concessions located inside
and outside the stadium. These include the option
to purchase hot and cold drinks and an array of food
including burgers, hotdogs and pies. There is also an
assortment of confectionery items available. Please
note: supporters are not allowed to drink alcohol in any
marked (dark blue) area of the concourse (i.e. in view of
the pitch).
There is a street drinking prohibition in place for all
alcoholic drinks and the police will confiscate all items
including any unopened bottles and cans. The stadium
operates a rigorous Challenge 25 alcohol policy, ID will
be required if the purchaser looks under 25.
On the second tier of the Etihad
Stadium an electronic ribbon has
been installed. As a result, we politely
ask that ags or banners no longer
be displayed over Level 2.
The first two rows of the upper and lower tiers
can sometimes be netted for segregation and safety
reasons. Any supporter found to be adjusting or
removing this netting will be ejected.
VISITING SUPPORTER GUIDE
2019/20 SEASON
VISITING SUPPORTER GUIDE
2019/20 SEASON
DURING
THE MATCH
Any supporter, who attempts to invade the field of
play, at any time, will be ejected from the stadium and
may be arrested. This also applies to any supporters
identified to be throwing items on to the field of play or
into the home supporter areas.
Manchester City operates a zero tolerance policy
on visiting supporters seated within home areas. Any
visiting supporters identified within the home supporter
areas will be ejected from the stadium.
We recognise that most supporters come to the
stadium to watch a football match and not to listen
to abusive or indecent language from the stands. We
understand that occasionally moderate swearing can
be heard and most supporters find this reasonably
acceptable. Discriminatory behaviour which includes,
shouting, chanting or actions such as racist, sectarian,
homophobic, sexist or anti-disability behaviour is
unacceptable.
If you witness incidents like these please get in contact
with a steward as soon as you can and report your
concerns, this will help us to act on them as quickly as
possible.
We ask that all supporters remain
seated in their designated area and
that they do not block the aisles.
KICK IT OUT
The ‘Kick It Out’ app provides news updates on the
campaign’s latest projects, but its most prominent
feature is the ‘Report It!’ function which empowers
people at all levels of the game to report incidents of
discrimination. Manchester City are proud to support
this campaign.
FOOTBALL V HOMOPHOBIA
In 2008, the Justin Campaign was formed to tackle
homophobia, biphobia and transphobia in football, and
two years later the initiative FvH began. In supporting
FvH, you are not only helping to make football a more
inclusive and welcoming environment, you are also
playing your part in making the society we live in a
better place for everyone.
VISITING SUPPORTER GUIDE
2019/20 SEASON
There may be a request, in consultation with Greater
Manchester Police, for visiting supporters to remain in
the stadium for a short time whilst the immediate areas
clear. You will be informed of this during the match via
PA announcements. We will ensure that you are able to
exit the stadium as soon as possible, so that you may
commence your return journey.
Due to external segregation after the match, you will
not be able to turn left towards the Etihad Campus
Metrolink stop. Both Holt Town & Velopark stops
– the Metrolink stations on either side of the Etihad
Campus – will not be operational for at least a hour after
each event so we strongly advise you to use the Etihad
Campus stop for your return journey. The consumption
of alcohol is not permitted on Metrolink trams.
Manchester City is committed to being a good
neighbour to the residents of East Manchester.
Please respect their homes and property by carefully
disposing of your rubbish, using the toilets provided on
the stadium campus, adhering to the residents parking
scheme that is in operation and being mindful of
minimising noise and disruption when you leave.
AFTER
THE MATCH
VISITING SUPPORTER GUIDE
2019/20 SEASON
LOST PROPERTY
Lost property found within the stadium concourse
and bowl will be collected after the match and will be
made available on the next working day. Please contact
the Supporter Services team on +44 (0)161 444 1894
(option 1, option 3).
Manchester City accepts no responsibility for loss
or damage to property left on these premises. Items
will be retained for 4-weeks, after which they will be
appropriately disposed of. Supporters will be charged
the postage for any items that cannot be collected from
the stadium. Any money found on site will be donated
to the City in the Community charity.
VISIT MANCHESTER
For further information on where to stay and to see
what other events are on in Manchester, your guide
to Manchester is available from the official destination
website, visitmanchester.com.
TERMS AND CONDITIONS
All tickets are issued subject to availability and sold
subject to the opposing clubs terms and conditions
of sale and the Ground Regulations.
SMOKE FREE COMPLEX
The Etihad Campus, including roadways, car parks
and concourses are smoke free. The use of electronic
cigarettes is also prohibited. Manchester City has a zero
tolerance policy in relation to this matter. Any supporter
identified as smoking will be ejected from the stadium.
TICKET TOUTING
Tickets for the matches held at the Etihad Stadium must
be purchased from the opposing club only, subject to
their qualifying sales criteria. Tickets purchased through
other means may not be valid. Manchester City accepts
no liability for tickets purchased through unofficial
channels. We are unable to provide you with alternative
tickets should you purchase in this manner, regardless
of the price paid. You will be referred to the opposing
club at such times a fraudulent ticket is presented and
we may also refer the details to Greater Manchester
Police.
NO RE-ADMITTANCE
Manchester City operates a strict no re-admission
policy and there will not be an opportunity to leave
and re-enter the stadium.
CONTACT US
Whilst we would encourage supporters
to contact their own Club, if there are any
questions or advise that we can provide:
Supporter Services
T: +44 (0)161 444 1894 (option 1)
Access Team
T: +44 (0)161 444 1894 (option 1, 2 then 2)
E: access@mancity.com
Supporter Liaison Ocer
T: +44 (0)161 444 1894 (option 1)
E: slo@mancity.com
Keep up to date on our official Supporter
Services Twitter account: @mancityhelp or
use our online FAQ, mancity.com/help
Access information can be found at
mancity.com/access
VISITING SUPPORTER GUIDE
2019/20 SEASON
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North Gate
Car Park
Academy
Car Park
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CTF
Leisure
Centre
MIHP
Car Park
Car Park
NORTH
GATE
WEST
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Ashton New Road
Wilson Street
Clayton Lane
Alan Turing Way
West Gate
Car Park
Alan
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Way
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Joe Mercer Way
Citizens Way
Tennis
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Manchester
Regional
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National
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M60S/E
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GATE 2
GATE 7
188,216,217,
218,231,236,
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237
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237
Albert Street
Councillor St
Grey Mare Lane
188,216,217,
218,231,236,
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Clayton Hall
Wild Flower
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CLAYTON PARK
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CIRCLE
Sir Howard
Bernstein Way
GATE 12
GATE 3
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SUPERMARKET
ETIHAD STADIUM KEY:
Bus Stops
Metrolink Stops
Entrances
Etihad Stadium
Manchester Regional Arena
National Squash Centre
Etihad Campus Car Parking
Main Entrance
- The Colin Bell Stand
East Stand Entrance
Cash Machine
£
A
U
F
Legends Entrance
ACADEMY STADIUM KEY:
Turnstiles
Central Training Facility
Community WallCW
Foundation WallFW
Community
Pitch
Manchester Institute
Health Performance
CTF
MIHP
STADIUM SEATING PLAN AND TURNSTILESCAR PARK PLAN
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North Gate
Car Park
Academy
Car Park
Connell
College
CTF
Leisure
Centre
MIHP
Car Park
Car Park
NORTH
GATE
WEST
GATE
Ashton New Road
Wilson Street
Clayton Lane
Alan Turing Way
West Gate
Car Park
Alan
Turing
Way
J
Joe Mercer Way
Citizens Way
Tennis
Centre
Manchester
Regional
Arena
National
Squash
Centre
GAS
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Philips Park Rd
Bradford Road
Rowsley
Street
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CITY STORE
& TICKET OFFICE
CITY SQUARE
BARS & CAFE
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STATION
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Plaza
FW
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Stadium
Sports City Way
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Philips Park
M60S/E
53, 217,
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GATE 2
GATE 7
188,216,217,
218,231,236,
237
171,216,231,
237
188,216,231,
237
Albert Street
Councillor St
Grey Mare Lane
188,216,217,
218,231,236,
237
54
54
54
54
217
171,216,231,
237
Clayton Hall
Wild Flower
Meadow
CLAYTON PARK
VELODROME
& BMX
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CITY
CIRCLE
Sir Howard
Bernstein Way
GATE 12
GATE 3
A
s
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N
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Nexen Bridge
SUPERMARKET
ETIHAD STADIUM KEY:
Bus Stops
Metrolink Stops
Entrances
Etihad Stadium
Manchester Regional Arena
National Squash Centre
Etihad Campus Car Parking
Main Entrance
- The Colin Bell Stand
East Stand Entrance
Cash Machine
£
A
U
F
Legends Entrance
ACADEMY STADIUM KEY:
Turnstiles
Central Training Facility
Community WallCW
Foundation WallFW
Community
Pitch
Manchester Institute
Health Performance
CTF
MIHP
Visiting Supporters
& Lift Access
Bus Stops
Metrolink Stops
Entrances
Etihad Stadium
Manchester Regional Arena
National Squash Centre
Etihad Campus Car Parking
Main Entrance
- The Colin Bell Stand
East Stand Entrance
Cash Machine
£
A
U
F
Legends Entrance
ETIHAD STADIUM KEY: