Access Statement for
Old Trafford Stadium
Manchester United Football Club
2020/21 Season
3
Introduction
At Manchester United, we understand the need to
ensure that all of our supporters enjoy their visit to
Old Trafford. The club recognises that our disabled
supporters and those with access requirements
may need additional assistance to fully enjoy their
experience. We take this into account and offer a host
of reasonable adjustments to suit individuals’ needs.
Old Trafford saw its first match against Liverpool on
19th February 1910, undergoing several enlargements
and improvements since. It remains one of the most
iconic and largest capacity stadiums in the UK.
Old Trafford is situated just over 2 miles out of
Manchester city centre in the Borough of Trafford.
It is a 10-15 minute walk from the nearest Metrolink
station (Old Trafford) or a 15 minute taxi ride
from Manchester Piccadilly train station.
The Manchester United Museum & Tour Centre,
and the club Megastore are situated within the
stadium, with the Ticketing & Membership
Services building located within W2 car park.
How to contact us:
Call 0161 676 7770 for supporters
with access requirements or 0161 868
8000 for the main switchboard.
Email accessibilit[email protected].uk
for supporters with access requirements or
enquiries@manutd.co.uk for general enquiries.
For further information on facilities at Old Trafford,
please visit www.manutd.com/accessibility.
This access statement aims to accurately describe the
facilities and services that we offer to all of our visitors.
4
By Taxi
Manchester Airport
: 20-30 minutes, Piccadilly
Station: 15 minutes, taxis can drop off directly
outside stadium on Sir Matt Busby Way.
By Bus
Transport for Greater Manchester operates a
regular bus service to Old Trafford from the
city centre.
The nearest bus stop is located on Trafford
Wharf Road. This is serviced by the X50 and 250
bus which runs from the city centre to the
Trafford center every 20 minutes. You can also
get the bus from Manchester Piccadilly Gardens
to the nearby ‘Chester Road – Warwick Road’
bus stop.
TFGM enquiries: 0871 200 2233 /
www.tfgm.com/buses
Arrival and Transport
By Metrolink
The Metrolink operates a frequent service from the
city centre (including Victoria & Piccadilly Stations)
to Old Trafford station which is situated within a 10-
15 minute walk of the football ground. Old Trafford
Metrolink station is fully accessible for supporters using
wheelchairs or with mobility issues.
Metrolink enquiries: 0161 205 2000 /
customerservices@metrolink.co.uk.
By Train
Piccadilly Station is the main station
in Manchester and is a 15 minute taxi ride away
from Old Trafford.
National Rail enquiries: 0845 748 4950 /
www.nationalrail.co.uk
For information on accessible transport in Manchester, please visit
www.tfgm.com/accessible_transport
By Car
If travelling to Old Trafford on a match day, we advise all
supporters travelling by car to arrive at the stadium early as traffic
around Old Trafford becomes very congested nearer to kick-off
time. Post code for navigational use is M16 0RA.
If travelling to Old Trafford on a non-match day you can park free
of charge in car parks E2 or N2 (see map above). Supporters
requiring blue badge parking can park in E2 or W2 – please display
your blue badge on arrival, and our car park team will be happy to
direct you to the most suitable space. This will need to be arranged
prior to your visit.
Major roadworks have begun on key roads surrounding the
stadium which will last for several years. This will increase your
journey time to and from the stadium if you travel by car and
could impact your route. For full details visit
www.manutd.com/gettinghere
STRETFORD
END
SIR BOBBY
CHARLTON STAND
SIR ALEX
FERGUSON STAND
NW
QUAD
NE
QUAD
EAST
STAND
MOTORWAYS
MANCHESTER
Old Trafford
STOCKPORT
URMSTON
DIDSBURY
SALE
SALFORD
SWINTON
WORSLEY
WILMSLOW
LYMM
KNUTSFORD
ALTRINCHAM
M
6
1
M
5
6
M
6
2
M
6
M
6
0
M
6
0
2
M
6
6
M
6
2
ECCLES
OLDHAM
BURY
MIDDLETON
8
7
3
5
A
0
6
3
5
3
5
1
1
2
1
4
19
9
7
8
11
A
5
5
6
5
Car Parking
We have a number of official car parks within the
stadium grounds and just outside the footprint that
accommodate stadium staff, Season Ticket holders and
visitors, including coach bays and accessible parking
bays for disabled supporters.
Car park spaces can be booked seasonally at a cost of
£230, or match by match at a cost of £10 by calling
0161 676 7770 or online at www.manutd.com/tickets.
Blue badge spaces can be booked by
calling 0161 676 7770.
All car parks have a tarmacked surface and are fully lit
with the exception of N4 and E3 which have a gravel
finish and are unlit.
Access to car parks E1 & E2 can only be gained via
Chester Road and Wharfside Way respectively, Sir Matt
Busby Way is a ‘no through’ road. On a match day,
there is no access from Chester Road.
Car parks E1 and E2 are around 200 metres from the
accessible AE1and AE2 entrance in the East Stand.
Mobility Buggy
A mobility buggy is available for use from the outer car
park N3 to the stadium entrance. The mobility buggy
runs three times before a match and once after a match
and is available to any match day fans who have
mobility issues or difficulty walking longer distances,
but who are not blue badge holders or require the use
of one of the dedicated disabled parking bays. There are
dedicated stops around the car parks identifying buggy
pick up and drop off points and this is operated on a
first come, first served basis.
N4
N3
W3
W2
W2
W1
N1
N2
E1
E2
E3
N2
WEST
STRETFORD
END
SIR BOBBY
CHARLTON STAND
SIR ALEX
FERGUSON STAND
NW
QUAD
NE
QUAD
EAST
STAND
MUSEUM & TOUR/RED CAFE
JOHN GILBERT WAY
WATERSIDE
TICKETING &
MEMBERSHIP
SERVICES
TRAFFORD WHARF ROAD
SALFORD
QUAYS
WHARFSIDE WAY
SI
U
R
S
A
O
LEX
FERG N WAY
o
E2
Access to the railway line footbridge is only available on matchday. Vehicular access too
E1
o and
car parks is only available via Wharfside Way.
ELEVATOR RD
KEY
ROADS
FOOTBRIDGE
CANAL
RAILWAY LINE
USB
SIR MA
Y W
TT
B AY
SIR MATT
BUSBY WAY
VICTORIA PLACE
UNITED ROAD
BAG DROP
LOCATIONS
AWAY SUPPORTER
BAG DROP
6
Entering the Stadium
Main Entrance
The club reception is situation within the East Stand next
to the Megastore and is accessible, with a lower height
reception desk and integrated hearing loop.
Stadium Entrances
All non-hospitality turnstiles, which are opened 2 hours
before kick off, are 460mm (18”) wide with supporters
gaining access via swipe cards. Accessible Entrances are
in the South East Corner (AE1), East Stand Tunnel (AE2),
North East and North West Quadrants, which are all
fully staffed by match day Stewards to offer assistance to supporters
where needed.
Access Stewards
In addition to our Stadium and Safety Stewards, the
club has employed and trained Access Stewards
to operate on a match day to offer additional support to
any fans or visitors regardless of the location of their seat
within the stadium (within the accessible seating area
or wider stadium seating areas). The Access Stewards
are easily visible in purple tabards and can be
requested ahead of the game by contacting
[email protected] or 0161 676 7770, or
on the match day itself by reporting to one of the 4
‘here to help’ booths dotted around the stadium.
Lift Access
There are a number of lifts around the stadium to
allow supporters to comfortably move throughout the
stadium.
7
Accessible
Seating
The Friends and Family seating in the North East and
North West Quadrants allows wheelchair users the
opportunity to sit with friends/family members.
All Executive Boxes are accessible to wheelchair users. All
of the suites within the stadium are wheelchair accessible.
Whilst all seating within the stadium affords some cover
from the overhead roofing, the club also provides
waterproof capes during poor weather for disabled
supporters.
Visiting disabled supporters are generally seated in the
South East corner of the stadium, immediately in front of
all other visiting supporters in the stadium.
Radio headsets are available for blind or partially sighted
supporters, which provide full match commentary to
audio descriptive quality, and can
be operated from anywhere within the stadium. These will
need to be reserved in advance of the day of the game and
can be done by contacting the accessibility team.
For any queries regarding accessible seating
please contact our Disability Liaison Officer at
[email protected] or call our Ticket Office on
0161 676 7770 who will be happy to provide you with
further information regarding accessible seating options
within the Old Trafford Stadium. Further information can
be found on www.manutd.com/accessibility.
8
Ability Suite (AE1 Entrance)
Behind the accessible viewing platform there is a
dedicated kiosk and match day lounge specifically for
disabled supporters, both home and away. The Ability
Suite has two entrances both measuring 900mm
(35.5”). This is a designated match day lounge with
full kiosk services; two large screen televisions and
Wi-Fi connection. There are accessible toilet provisions
within the Ability Suite and a full kiosk menu. Disabled
supporters seated in this area are welcome to use the
Ability Suite during both pre and post-match, with
plenty of space and seating available to ensure your
entrance and exit of the stadium is comfortable.
Disabled supporters using the AE2 Entrance in the
East Stand Tunnel, have an accessible kiosk available
to them (850mm in height) and accessible toilet
provisions within the area. Measurements for the
toilets are (2210mm x 1655mm) with the door width
being (1010mm). These can be accessed via RADAR
key and a designated Steward is present to ensure
that individuals are able to access the toilets.
For disabled supporters seated within the North East
and North West Level 7 viewing platforms, who are
not in close proximity to the Ability Suite, there is an
‘at seat’ catering service provided. There are also
suitable accessible toilet provisions within the
area, finished with non-slip laminate flooring
and all taps are lever operated, measurements
for the toilets are 1180mm (46.5”) with the
door width being 850mm (33.5”).
Braille menus are available in kiosk areas around
the Stadium, and staff are happy to assist any
supporters. All kiosks now include an EPOS
(electronic point of sale) system, meaning that
card payments can be taken for any purchases.
There are Stewards available at all times in these
areas to offer assistance where needed.
Manchester United welcomes any disabled person
using an assistance dog but we request advanced
notification (in line with GDBA guidelines). We would
request each owner considers all the implications
of attending such a large stadium in respect of
ensuring the safety and comfort of their dog. In the
event you plan to bring an assistance dog, please
notify us by emailing accessibility@manutd.co.uk.
Changing Places Facility
In addition to the accessible toilets available within the
Stadium, on match days there is an accessible changing/
toilet facility available which has been developed in
consultation with the Changing Places campaign. Located
in East Stand, close to the Ability Suite, this facility is fully
accessible and in addition to toilet facilities incorporates
a hoist for those who require it and changing facilities
Accessible Seating
suit
able for both adults and children. The facilities can
be accessed via RADAR key and a designated steward is
present to ensure that individuals are comfortable when
using the facilities and equipment.
9
The Man
chester United Megastore is situated in the East
Stand of the Stadium and is easily accessed from car
park E2, Chester Road and Wharfside Way. There
are steps on both the entrance and exit of the shop
accompanied by ramps for wheelchair users and all
have handrails. The Megastore has 6 entrance and 6
exit doors, each measuring 1630mm (64.5” wide),
1 entrance and 1 exit door is automatic.
There are 3 raised display areas within the store,
most of the product lines displayed in these areas are
however also available in other areas of the store.
Staff offer personal assistance to all customers, which
can be requested by visiting the Customer Service desk
a
t
the back of the store. Here, there are also
removable handheld payment machines which can
be used by supporters who may struggle to use the
till points. The shop has an accessible changing
room suitable for wheelchair users; please note that
due to the high volume of visitors all changing
rooms are unavailable on match days.
An accessible toilet is available in store. Spot lighting
is incorporated throughout.
Opening hours:
Mo
n
day - Saturday: 09:30 to 18:00
Sunday: 11:00 to 17:00 (Open for browsing from 10:30)
The Megastore opening times vary on match days. The
store closes during the game and then opens again for 1
hour after the final whistle.
For all email enquiries relating to the Megastore please
contact [email protected]
Old Trafford Stadium
Ti
cketing & Membership Services
The Ticketing & Membership Services building is
situated in W2 car park as can be seen on the location
plan and is accessed on a match day via Wharfside Way.
The building is fully accessible for wheelchair users
with level access and two double automatic doors each
measuring 1520mm (60”). There is adequate space for
queueing, a low level counter, hearing loop system
and staff on hand to assist. Lighting is a mixture of
fluorescent and spot lighting.
For all ticketing enquiries please contact the Ticket
Office on 0161 676 7770 or [email protected].
Supporters with access requirements can call
0161 676 7770, email [email protected]
or visit www.manutd.com/accessibility
Opening Hours:
Monday - Friday: 08:00 to 20:00
Saturday: 09:00 to 17:00
Match days: The Ticketing & Membership Services
Office is open from 09:00 until 1 hour after the final
whistle (08:00 for games that kick off before 14:00).
Manchester United Megastore
10
Old Trafford Stadium
Museum & Stadium Tour
The club’s Museum & Stadium Tour is accessible and
offers lift access to all floors and accessible toilets on
the second and third floors. We have a small number of
manual wheelchairs that can be hired from the ground
floor reception of the Museum & Tour Centre
(£10 returnable deposit).
The Stadium Tour can be altered to take into account
accessible requirements, and we ask that visitors
let us know at the point of booking if they require a
more accessible route so that provisions can be put in
place to ensure they can enjoy the best possible tour
experience using the below contact details.
Assistance dogs are welcome in the museum and on
the stadium tour. If you do wish to take an assistance
dog on our, please let us know in advance so that we
can make any appropriate arrangements.
Guided tours of the Museum for blind and partially
sighted visitors can be arranged upon request,
including a BSL interpreter.
A tour script is available for guests who are deaf or hard
of hearing.
Museum & Stadium Tour Multimedia Guides are available in 9
languages and are free of charge for every visitor.
The Museum is open 7 days a week from 09:30 to
17:00. Stadium Tours start at 09:40 with the last tour
beginning at 16:30. Please note that the Museum & Stadium Tour
is not open on home match days and tour times can
change at short notice during some school holidays.
The tour lasts approximately 70minutes.
For any enquiries please contact the Museum team on
0161 868 8629 or [email protected]
11
Old Traff
ord Stadium
Prohibited Items
For everyone’s safety there is a list of items which
you can/cannot bring into the stadium. Please
check this list carefully before you travel. In
particular, please note that large electronic devices
(exceeding 150mm x 100mm dimensions) including
laptops and tablets have now been added to
the list of prohibited items for match days at Old
Trafford as a result of the latest security advice.
Personal medication can be brought into the stadium
on both match and non-match days. If you need to
bring medication or personal medical equipment with
you on a match day please contact our Disability Liaison
Officer on [email protected] or
0161 676 7770 in advance of the game.
Evacuation procedure
Evacuation from the stadium on a match day is
managed by the Head of Stadium Safety and Security,
in line with the Safety Manual with every scenario
dynamically covered. A bespoke evacuation procedure
has been created for non-match day incidents
with a team of Managers assigned to oversee the
full or partial evacuation from the stadium. (Safety
manuals are available for inspection if required).
12
• Arri
ve at Old Trafford and get to your turnstile at least an hour
before the start of the match
(turnstiles will still open 2 hours before kick-off)
• Do not bring a bag larger than 20cm x 15cm x 5cm (8” x 6” x
2”) with you to the match; this equates to a small handbag
Thi
s policy does not apply to essential medical equipment
or baby equipment.
If you have a health related need to bring equipment
into the stadium then you are allowed to do so. For small
items like medication, inhalers, epi-pens and blood sugar
testing kits please bring these in as smalla bag as possible
and please only bring those items essential for your
healthcare to ensure searching your bag is as quick
and easy as possible.
For any larger items like crutches, please email with details
of the item
s to [email protected] and your
entrance number so that we can ensure that security are
aware in advance of the need to bring the items in. All
ite
ms will be searched on entry to the stadium.
Old Trafford Stadium
Bag Policy
Manchester United takes the safety of our supporters extremely
serio
usly. Working in partnership with key stakeholders including
Greater Manchester Police, we constantly review our safety and
security procedures to help ensure the safety of all supporters, visitors
and staff at Old Trafford.
We have enhanced our searches of supporters at the turnstiles. This
means that the searches may take longer and as a result it is likely
that queues will also be longer however we do all we can to keep
things moving. We have also restricted the size of bags allowed.
Because of the above changes, we recommend the following so that
you are able to get into the stadium before kick-off:
All bags will be searched and items larger than the size
criteria must be left at one of the ‘Bag Drop’ facilities,
which are located in E2 car park (including one specifically
for away supporters), N2 car park, the back of W2 car park
and one by the Manchester United Foundation building on
Sir Matt Busby Way.
There is a £5 charge to leave an item with us in a ‘Bag
Drop’, with all profits going to Manchester United
Foundation to support their work using football to engage
and inspire young people across Greater Manchester to
create a better life for themselves and the communities in
which they live.
For more information visit manutd.com/safety
13
‘Here To Help’ Booths
Our ‘Here to Help’ booths are located outside the
stadium at the Sir Alex Ferguson Stand (North), East,
South and West Stands. Please see a member of the
Supporter Assistance Team or any of our stewards who
will be on hand to help with directions or any issues you
may have.
Cash Machines
There is a cash machine outside the East Stand near the
Munich Tunnel. Other ATM machines can be found on
Chester Road including the local Tesco store.
Additional Information
14
Contact Information
M
anchester United , Sir Matt Busby Way,
Old Trafford Manchester M16 0RA
0161 676 7770
www.manutd.com
Ticketing & Membership Services
Monday - Friday: 08:00 to 20:00
Saturday: 09:00 to 17:00
Sundays, public/bank holidays: Closed
(Phone lines open)
Matchday:
09:00 until 1 hour after the final whistle
(08:00 for kick-offs before 14:00)
Manchester United Megastore:
Monday - Saturday: 09:30 to 18:00
Sunday: 11:00 to 17:00
(Open for browsing from 10:30)
The Megastore opening times vary on match days.
The store closes during the game and then
opens again for 1 hour after the final whistle.
Manchester United Museum:
Monday - Saturday: 09.30 to 17.00
Sunday: 10.00 to 16.00
Match day: Closed
Address:
Telephone:
Email:
Website:
Hours Of Operation:
