QliqSecureTextingUserGuide
GETTINGSTARTED
ActivationEmail
WhenyouareinvitedtojoinQliq,youwillreceiveanactivationemailfromQliqSOFT.
Followthebelowstepsatactivatetheaccount:
1)Clickthelinktoactivateyouraccountandsetyourpassword.YouruserIDisyouremail
address.Ifyouraccountisalreadyactivatedthroughyourorganization’sActiveDirectory,the
instructionswilltellyoutouseyourexistingsystemIDandpassword.
2)DownloadtheQliqSecureTextingappbyclickingtheappropriatelinkintheemail
invitation.
MobileuserscandownloadQliqdirectlyfromtheAppleAppStoreorGooglePlayStore.Desktopcomputer
userscanthedownloadthedesktopappbyclickingthebelowlink:https://qliqsoft.com/download-desktop
3)GototheHomescreenofyoursmartphone,tabletordesktopcomputerandtap/clickon
theblueQliqicontolaunchtheapplicationandselectlogin.
QliqSecureTextingUserGuide,May2017 1
©QliqSOFT,Inc.
LoggingIn
WhenyoutaptheQliqicontoopentheapplication,youwillbeaskedtologinwithyouruser
IDandpassword.Thiswillbeeithertheemailandpasswordyousetupafteracceptingthe
invitation,oryourcompanynetworkcredentials.
1. Uponfirstinitialloginyouwillbepromptedtocreatea4-digitPIN.Selectnextand
setupyourPIN,re-enteryourpintoconfirm,thenlogin.
2. SettingaPINNumberandEnablingTouchIDonYourMobileDevice
● Ifyoutapsetuplater,youcangototheQliqsettingswithinthesecuritytab
andsetuporchangeyourPINatanytime.
● Gotosettings,thenselect‘security’.Turnonthetogglefor‘TouchID’&‘Qliq
PIN’.Createyour4digitpin#orselectChangeQliqPINatanytime.
QliqSecureTextingUserGuide,May2017 2
©QliqSOFT,Inc.
ApplicationLocked/PasswordChange
HowdoIrecoverorchangemypassword?
1. Ifyouentertheincorrectpassword,youarepresentedwithachoicetoretryorselect
‘ForgotPassword’.QliqwillsendyouanemailtoResetPassword.
2. WhenloggedintotheQliqMobileapp,youcanchangethepasswordbygoingto
Settings,thenSecurity.TaptheResetPasswordbuttontocontinue.Youwillthen
receiveanemailtoresetyourpassword.
3. OntheQliqDesktopapp,selecttheDashboardiconintheupperrightcornerofthe
screen.ThenselectSettings,followedbySecurity,thenResetPassword.
QliqSecureTextingUserGuide,May2017 3
©QliqSOFT,Inc.
HowdoIunlockmydevice?
1. Ifyouenteryourpasswordincorrectly,dependingonyourOrganization'ssecurity
policy,theappislocked.YourQliqAdmincanunlocktheappfromAdminDashboard
portalbygoingtothedevicesPage,selectingtheuserdeviceandclickingunlock.
2. Youcanalsounlockthedeviceifyouknowthepassword.Gotowww.qliqsoft.com,
andselectLoginatthetoprightcorner.OnceyouloginwithyourQliqusername&
password,youwillseeyourProfile.IntheProfilesettings,underDevices,clickthe
arrowtoselectthedevicethatislocked.Theuserdevicedetailswillbedisplayed.
Next,clickunlock.
QliqSecureTextingUserGuide,May2017 4
©QliqSOFT,Inc.
SettingYourPresenceStatus
Yourdefaultpresencestatusis‘Online’whichdisplayswithagreenindicatornexttoyour
profilepicture.Additionally,youcanchangeyourpresencesettingsto'DoNotDisturb'and
'Away'.
● Whenyourstatusissetto'DoNotDisturb'youwillstillreceivemessagessentto
you,butyouwillnotreceivesoundnotification.
● Whenyourstatusissetto'Away'youcanaddamessageandforwardincoming
messagestoanotherQliquserinyourorganization.
HowdoIchangemypresencestatus?
IntheDesktopQliqapp,taponthe☰ Menuatthetopleftcorner,underyourprofilepicture.
SelectChangePresencestatusandchoosetheappropriatelabel.
OntheMobileapp,tapthe☰ Menu(bottomrightoniPhonesandiPads,topleftonAndroids),
selectchangepresenceandchoosethepresencelabel,thenselectSave.
QliqSecureTextingUserGuide,May2017 5
©QliqSOFT,Inc.
CollaboratingonQliq
Arethemessagesencryptedandsecure?
Yes.Althoughyoudonotseeit,allofthemessagesareencryptedwhenbeingsenttoand
receivedfromotherusers.Themessagescanonlybedecryptedbythespecificrecipientof
thatmessage.
Whenyoulogin,youwillseeaviewofyourmostrecentconversations.Thisscreenislabeled
'Recents'onmobiledevices.Tapontheconversationlistedtodisplaythemessages.Tosend
amessageintheconversation,typeyourmessageinthemessagefieldandclickSend.
RecentConversationsonDesktopApp
RecentConversationsMobileApp
QliqSecureTextingUserGuide,May2017 6
©QliqSOFT,Inc.
CreateaNewConversationWithDesktopApp
IntheQliqDesktopApp,clicktheContactstabandlocatetheuserintheContactList,then
clickontheirname.Anewconversationwillbecreated.Ifyouhaveanexistingconversation
withthatcontact,thattextwillbedisplayed.

Alternatively,youcanclicktheconversationplusicontodisplayablankconversation.Start
typingthenameofthecontactintheTo:field
CreateaNewConversationWithMobileApp
IntheQliqMobileApp,therearetwoeasywaystocreateanewconversation.
1. IntheRecentConversationscreen,tapthe'+'buttonatthebottomofthescreen.A
newconversationscreenwillappear.Tapthe'To'fieldandaddoneormorecontacts.
Typethefirstfewlettersoftheperson’snameandselectitfromthelist.
2. AnothermethodistogototheContactsScreen,locatetheuserinthelistandtapthe
name.Thentapthe'PlusChat'iconthatappearsatthebottom.
QliqSecureTextingUserGuide,May2017 7
©QliqSOFT,Inc.
SendaGroupMessageorBroadcastMessage
Qliqofferstwotypesofgroupmessaging:
GroupChat-collaborativestylemessagingwhereeveryoneinthegroupseesallthe
messagesintheconversation.
or
BroadcastMessage-announcementstylemessagingwheremanycanreceiveamessage
butonlythesenderreceivestheresponses.
CreateaGroupMessageinMobileApp
IntheQliqmobileapp,therearetwowaystocreateagroupmessage.Youcanaddmultiple
recipientsintheTO:fieldwhencreatinganewconversation.
Youcanaddsomeonetoanexistingconversation,byselectingthe☰ Menuinthetopright
corneroftheconversationandselecting‘editparticipants.’Selectadd,thenbegintyping
characterstosearchandselectthepersonorgroup.Continuetoaddothersasneeded.
AsecondwaytocreateagroupmessageistoselectasubgroupfromtheContactlistunder
the‘OrgGroups’tab.Startbytappingonthegroupyouwanttomessage.Youwillseethe
groupinfosuchascontactsandrecentconversations.SelectStartGroupconversationtosend
agroupmessage.Addyoursubjectandtext,thenhitsend.
QliqSecureTextingUserGuide,May2017 8
©QliqSOFT,Inc.
CreateaGroupMessageinDesktopApp
IntheQliqdesktopapp,youcanaddmultipleuserstoaneworexistingconversation.Tapthe
Settingsiconintoprightcorneroftheconversation.Select‘editparticipants’.Typeafew
characterstosearchandselecttheperson.Continuetoaddothersasneeded.

AlsointheQliqDesktopApp,youcanquicklystartaGroupConversationwithanentire
subgroupbytappingonthe'Groups'tab,selectingasubgroupandclickingontheblue'talk
bubble'icon.Youwillbeaskedtochoosetheconversationtype.Ifyouseeablue'talk
bubble',itmeansyouareamemberofthegroupandcansendbothGroupChatandBroadcast
Messages.

Ifyouseeawhite'talkbubble'icon,thismeansyouarenotamemberofthegroupandcan
sendonlysendBroadcastmessagestothatgroup.
MuteaConversation
YoucanmutenotificationsforQliqconversations.Inthemobileapp,opentheconversation
youwishtomute.Taponthe☰menuandselect'MuteConversation'.ThenintheRecent
Conversationscreen,youwillseearedmutesymbolonthatmessage.
QliqSecureTextingUserGuide,May2017 9
©QliqSOFT,Inc.
IntheDesktopApp,muteaconversationbyrightclickingonmessageintheconversationtab
andselecting'Mute'.Rightclickagainto'Unmute'.Alternatively,clickthegeariconinthe
conversationpanelandchoose'MuteConversation'.
EditingaConversation
Inacurrentconversation,youcanadd/removeparticipantsorchangetheSubjectbytapping
settingswithintheconversationandchoosing'EditParticipants'.
RecallaSentMessage
TorecallanincorrectmessageonyouriPhone,tapandholdthemessagebubbleandselect
‘Recall’.OnAndroiddevices,selectthe‘settings’buttononceitappearsinthetopright
corner.Thenselect‘Recall’.
Thereceiverwillseethemessagehasbeenrecalledandwillnotseethecontentofmessage.
QliqSecureTextingUserGuide,May2017 10
©QliqSOFT,Inc.
Torecallamessageonyourdesktop,rightclickonthemessagebubbleandselect‘recall’.
DeletingaConversationorMessage
Allmessageshavearetentiondateandwillbedeletedautomaticallyfromthemobileor
desktopappatthattime.TheretentionperiodissetbyyourQliqadministrator.
TomanuallydeleteaconversationonyouriPhone,viewitinthe‘RecentConversation’list
andswipelefttoreveala'Trash'icon.Clickonthetrashiconandselectoneormore
conversationstodelete.OnAndroid,simplytapandholdtheconversationandselectthe
trashcanicononceitappearsinthetoprightcorner.
Todeleteasinglemessage,tapandholdthemessagebubbleintheconversation.Oncethe
menuappears,tap'Delete'.TodeleteasinglemessageonanAndroiddevice,tapandholdthe
message,thenselect‘Delete’fromthesettingsmenuonceitappearsinthetoprightcorner.
Tomanuallydeleteaconversationinthedesktopapp,right-clickontheconversationnameto
revealtheDeletemenuandchoose'Delete'.Youwillbeaskedifyouwanttodeletethe
conversation,select'yesorno'.
QliqSecureTextingUserGuide,May2017 11
©QliqSOFT,Inc.
Tomanuallydeleteasinglemessage,rightclickandselect'Delete'.Oncethemenuappears,
tap'Yes'todeletethemessage.
MessageDeliveryStatus&Sequence
Eachmessagebubbleinaconversationcontainsdetailedinformationregardingthestatusof
themessage.YouwillseethedateandtimethateachmessagewasDeliveredandRead.The
timestampsupdateasthemessagestatuschanges.
Whensendingamessage,thestatuswilltypicalchangequicklyfrom'Sending'to'Delivered',
whichmeansthemessagehasarrivedontherecipient’scomputerorsmartphone.Oncethe
personviewsthemessage,thestatuschangesto'Read'.
MessageDeliverySequence:
QliqSecureTextingUserGuide,May2017 12
©QliqSOFT,Inc.
'WaitingforRecipient'meansthenotificationhasbeensenttotherecipientandQliqis
waitingfortherecipienttorespond.Notificationstotherecipientwillrepeatregularlyuntil
therecipientopenstheappandreceivesthemessage.
Ifyousendamessagetoauserthatisloggedoutthemessagestatuswillindicatethis.Once
theuserlogsbackinanotificationandthemessagewillbedelivered.
IfyoursmartphonedoesnothaveInternetaccess,theappcannotsendmessages.Youwillsee
thePendingmessagestatusuntiltheappreconnectstotheInternetandsendsthemessage..
Infrequently,asendermayseethestatus'EncryptionError'for5-20secondswhensendinga
message.ThiswilloccuriftheSender’sappneedstoanewencryptionkeyfromtheserver
toencryptthemessage.Theappwillautomaticallycorrectthiserrorquicklyandthensend
themessageasnormal.
RequestMessageAcknowledgement
HowdoIknowiftherecipienthasreadmymessage?
Therearetwoways.First,themessagestatuswillalwaysindicate'Read'whenthemessage
hasbeenviewedonthescreen.Tobecertaintherecipienthasreadthemessage,youcan
requestanacknowledgement.
TodosofromthemobileQliqapp,youcanselectthecheckbox'RequestAcknowledgement',
thentypeyourmessageandhitsend.
Therecipientreceivesthemessagewithanacknowledgementnotificationthattheycan
simplytaptoprovidetheacknowledgementtothesender.Theacknowledgementisrecorded
aspartofthemessagestatus.
QliqSecureTextingUserGuide,May2017 13
©QliqSOFT,Inc.
OnyourDesktopQliqApp,checkthe‘RequestAcknowledgement’boxatthebottomrightof
yourtexttoolbarbeforesendingyourmessage.
AddinganURGENT,ASAPorFYIflagtoyourmessage
HowdoIflagamessageasURGENT?
TogiveamessageURGENTstatus,checktheURGENTcheckboxbeforesendingyourmessage.
Onthemobileapp,tapon'Flag'totheleftofthetextfieldtorevealflagoptions.
TheUrgentflagcheckboxappearsabove,alongwithFYIandASAP.
OntheDesktopapp,theflagcheckboxesareabovethetextfield.
MessageStatusHistory
Youcanseetheentirestatushistoryofanymessage.OntheiPhoneApp,tapandholdona
messagetorevealthemessagemenuandthenclick‘MessageDetails’.OnAndroid,simplytap
andholdonthemessage,thenselectthe“!”inthetoprightcorner.
QliqSecureTextingUserGuide,May2017 14
©QliqSOFT,Inc.
OntheQliqDesktopApp,right-clickamessagetorevealthemenu.
SendingImagesandFiles
OntheQliqmobileapp,taptheattachmenticontotheleftofthetextfieldandamedia
menuisrevealed.Youcantakeapicturewiththecameraiconandrecordavideooraudio
cliptoattach.
QliqSecureTextingUserGuide,May2017 15
©QliqSOFT,Inc.
Youcanalsoselectanexisting,imageordocumentfromQliq’s‘Media’taborifyouhave
permissionfromyourdevice'sphotolibrary.Whenyoutakeapictureorrecordsavideo/audio
clipinQliq,thefileisencryptedandsavedsecurelywithintheapp.
OntheQliqDesktopApp,clickthe‘paperclip’icontoattachafilefromyourcomputer,such
asaPDF,WordorExcelfile,textfileorimage.
WhatisaQuickMessage?
AQuickMessageisafrequentlyusedmessagethatcanbequicklyselectedandenteredintoa
conversation.Tapthe‘QuickMessage’buttonnearthetextentryfieldandadefaultlistof
messagesappear.Taponamessagetoaddittothetextmessage.Clickthe'Edit'buttonon
thelist,toaddoredittheQuickMessagesforyourpersonallist.
ContactList
Tap‘Contacts’toseeallthesubgroupsandusersyouhaveaccesstocommunicatewithon
Qliq.OntheMobileApp,tapthecontactstab,selecteither‘MyQliqNetwork’or‘Groups’.
Selectanotheruserfromthecontactslistandclickthe‘chat’buttonor‘startconversation’
tosendanewmessage.
QliqSecureTextingUserGuide,May2017 16
©QliqSOFT,Inc.
Toviewcontactinformationforsomeoneinyourgroup,taponGroupsandsearchforgroup.
Youcanviewtheirmobilenumber,email,presencestatusandwhichgroupstheyarea
memberofifnotprivate.
OntheDesktopApp,clickonthecontacticon,then‘MyQliqNetwork’toviewcontacts,
Select‘Groups’toseewhatgroupmessagesyoucansend.
QliqSecureTextingUserGuide,May2017 17
©QliqSOFT,Inc.
QliqtoCall
IfaQliquserhastheirphonenumberaddedtotheirQliqprofile,youcancallthemdirectly
bytappingthephoneiconfromeithertheConversationorContactInfopage.Tocallsomeone
youaresendingamessagewith,taponthephoneiconatthetoprightcornerofthemessage.
Favorites
CreateyourownfavoriteslistofQliqcontactsyoucollaboratewithonaregularbasis.
Onyourmobileapp,Startbytappingthe'Star'symbolonthebottomleftmenu.Selectedit
favoritesandenterthenameoftheQliqcontact.Selectasmanycontactsasyouwantand
clicknext.
ToaddafavoritecontactontheQliqDesktopApp,searchforthecontactin'MyQliqNetwork',
rightclickontheirname,thenselect‘AddtoFavorites’.Youcanalsoclickontheirname,to
viewtheircontactdetails,thenselectthe'star'iconnexttotheirname.
QliqSecureTextingUserGuide,May2017 18
©QliqSOFT,Inc.
ViewOrganizationGroupsandCreatePersonalGroups
IntheContactsview,youcanseeallgroupsforyourorganizationexceptforprivategroups
fromwhichyouareexcluded.Fromthemenuyoucanchoose‘OrgGroups’or‘MyGroups’
1. ‘OrgGroups’aresetupbyyourorganization'sQliqAdministrator.
2. MyGroups’arepersonalgroupscreatedbymobileusers.Tocreateyourownpersonal
group,tapontheiconatthebottommenuwithtwomembersandaplussign.Youcan
thennameyournewpersonalgroupandtap‘create’.BeginaddingQliquserstoyour
groupbysearchingtheirnameortypingtheiremailorphonenumber.
QliqSecureTextingUserGuide,May2017 19
©QliqSOFT,Inc.
Media
YourMobileQliqApphasa‘Media’tabtostoreallimages,documents,videoandaudiofiles
thatyouwillsend,receiveorsave..Additionally,youcancreatenewmediarightfromthe
Mediascreenthatyoucansaveandreferenceorsendatanothertime.
Startbytapingonthemediatab.Thenselecttheattachmenticonwithaplussign.
Choosethesourceofmediayouwanttoaddtoyourmedialibrary:Audio,TextDoc,From
Camera.
CommunicatingwithExternalContacts
Therearetwowaystocommunicatewithexternalcontacts.First,youcaninvitethemtojoin
youonQliqandtextyouthroughtheQliqapp.Second,youcansendthemamessagethatcan
beviewedthroughawebbrowser.
InvitingExternalContacts
YouhavetheabilitytosendQliqsecuremessagestoexternalcontacts,butyoufirstneedto
invitethemtoconnectwithyouonQliq.Acontactoutsideofyourorganizationcansetupan
individualQliqProfessionalaccount.Thisafreeaccountthatismanagedbyanindividual,
notbyanorganizationanddoesnotprovideaccesstoscalability,archiving,andother
featuresavailableonpaidaccounts.
QliqSecureTextingUserGuide,May2017 20
©QliqSOFT,Inc.
InviteanexternalcontactfromtheQliqmobileapp:
1)Taponthe☰ Menu.Thenselect'InviteContacts'
2)Choosetoinvitefromyourphonecontactlistorbymanuallyenteringanemailormobile
phonenumber.
InviteanexternalcontactfromtheQliqdesktopapp:
1)Atthetopleftofyourscreen,clickonthe☰ Menu.ThenClickon'InviteaContact'.
2)Enteryourcontact'semailaddressormobilenumber,alongwiththeirnameandclick‘OK’.
Secure Texting a Non-Qliq User
YoucansendaSecureTextMessagetoyourcontactwithoutthemhavingtodownloadthe
QliqApplication.ThecontactwillreceiveanotificationbyemailorSMSwithsecureweblink
thatwillopenthemessageinasecurewebbrowser.Thissecurelinkwillexpirewithin24
hoursofinitialmessagedelivery.
TextaNon-QliqUserfromyourMobile:
1)Taponthe☰Menuatthebottomright.Select‘TextNon-QliqUser’.
2)Enterthecontact'semailorMobileNumber,asubjectandmessage,thenselect‘Send’.
QliqSecureTextingUserGuide,May2017 21
©QliqSOFT,Inc.
TextaNon-QliqUserfromyourDesktop:
1)Atthetopleftofyourscreen,clickon☰ Menu.Thenclickon'TextaNon-QliqUser'.
2)Enteryourcontact'semailaddressormobilenumber,subjectandamessageandclick
‘OK’.
ManagingYourUserProfile
HowdoIchangemyprofileinformation?
Tochangeyourprofileinformationfromawebbrowser,gototheQliqSOFTwebsite,
www.qliqsoft.com.ClicktheLoginbuttononthetoprightcornerandenteryourQliq
credentials.
QliqSecureTextingUserGuide,May2017 22
©QliqSOFT,Inc.
Fromyourmobiledevice,tapon☰ Menu.OntheiPhone,taponthearrownexttoyour
name>editfirst&lastname,Title,Organization,City,State,ZiporMobileNumberthentap
Save.OnAndroid,tapon‘Profile’andedittheavailablefields.
ManagingNotificationSoundsandAlerts
InQliqyoucanadjustthesoundsandsettingsformessagenotifications.
IntheQliqMobileApp,tapthe☰ Menu,selectSettings,taponSounds&Alertsand
customizeyournotificationsoundsettings.
IntheQliqDesktopApp,click☰ Menuonthetopleft,select‘Settings’,thenselect‘Sounds’
todisplayandchangeyournotificationalerts.Tochangeyournotificationreminder,select
‘Notifications’.
QliqSecureTextingUserGuide,May2017 23
©QliqSOFT,Inc.
EscalatedCallNotifications
Toinsureyouarealwaysnotifiedpromptly,turnontheescalatedcallsetting.Ifyourdevice
isnotconnectedtoWiFioraMobileDatanetwork,theQliqservicecannotdelivera
notification.Instead,youwillreceiveanautomatedphonecallfromQliqSOFT,alertingyouof
anewmessage.
Toenablethisonyourmobiledeviceselect‘Settings’fromyourmobileordesktopapplication
andtapon‘EscalatedCallNotification’.Addthenumberyouwanttobereachedonand
selecttimewindowsforescalatedcalls.Tapon‘Save’.
ReportingProblemsToQliqSOFT
IfyoueverrunintoaproblemwiththeQliqSecureTextingapp,itiseasytoreporttheissue
toQliqSOFTrightfromyourdevice.NomessagesorPHIaresenttoQliqSOFT.
Inthemobileapp,TapSettings>Support>ReportError.Typeinasubjectandmessageand
clickReportError.Ifpromptedtosenddatabase,pleasechooseyestosendusmore
information.
OntheDesktopQliqapp,youcanfindtheReportErrorbuttonsontheLoginscreenandthe
Dashboardscreen.
QliqSecureTextingUserGuide,May2017 24
©QliqSOFT,Inc.