2
A copy of NFD’s flooring purchase order “Additional Terms and Conditions” that includes this
paragraph is attached as Exhibit A hereto. NFD’s form contracts were in effect on or after
December 14, 2017.
VIOLATION OF THE CONSUMER REVIEW FAIRNESS ACT
4. The Consumer Review Fairness Act of 2016 (“CRFA”), Pub. L. No. 114-258, 15 U.S.C.
§ 45b, was enacted on December 14, 2016. As of March 14, 2017, Section 2(b) of the CRFA
renders void, and Section 2(c) of the CRFA prohibits the offering of, provisions in form
contracts that: prohibit or restrict individual consumers’ ability to communicate reviews,
performance assessments, and similar analyses about a seller’s goods, services, or conduct; or
that impose a penalty or fee against individual consumers who engage in such communications.
15 U.S.C. §§ 45b(a)(2), 45b(b)(1), and 45b(c).
5. The Commission is authorized to enforce Section 2(c) of the CRFA in the same manner,
by the same means, and with the same jurisdiction, powers, and duties as though all applicable
terms and provisions of the Federal Trade Commission Act, 15 U.S.C. §§ 41-58, were
incorporated into and made a part of the CRFA. 15 U.S.C. § 45b(d)(2)(A). The Commission’s
enforcement authority under the CRFA applies to contracts in effect on or after December 14,
2017. 15 U.S.C. § 45b(i)(2).
6. Pursuant to 15 U.S.C. § 45b(d)(1), a violation of 15 U.S.C. § 45b(c) shall be treated as a
violation of a rule defining an unfair or deceptive act or practice prescribed under Section
18(a)(1)(B) of the FTC Act, 15 U.S.C. § 57a(a)(1)(B).
Count I
7. As described in Paragraph 3 of this Complaint, Respondent has offered, in the course of
selling its goods and services, form contracts, as that term is defined in 15 U.S.C. § 45b(a)(3),
that contained a provision made void by 15 U.S.C. § 45b(b)(1).
8. Therefore, the acts and practices set forth in Paragraph 3 of this Complaint occurring on
or after March 14, 2017 violated Section 2(c) of the CRFA, 15 U.S.C. § 45b(c).
THEREFORE, the Federal Trade Commission this ____ day of _______, 2019, has
issued this Complaint against Respondent.
By the Commission.
April J. Tabor
Acting Secretary
SEAL: