February 2019
PHASE I STAKEHOLDER SURVEYS
SUMMARY REPORT
[i]
Introduction .................................................................................................................... 2
Survey Results ................................................................................................................ 3
General Demographic Information of Survey Respondents ....................... 15
Open Survey Responses........................................................................................... 21
Key Takeaways ............................................................................................................ 26
TABLE OF CONTENTS
[2]
To accommodate growth and continue to generate prosperity, the San Antonio International
Airport must keep up with the air travel needs of the community and region. So, the San
Antonio Airport System launched a Strategic Development Plan (SDP) process to focus on the
next 20 years, and to examine the suitability of the site for growth and expansion in the next
50 years.
As part of the planning process, community members and travelers were invited to provide
input and comments via two different surveys during Phase 1 of the Strategic Development
Plan. Both surveys were available in English and Spanish. The data from the surveys is being
used to help the San Antonio Airport System focus on strategic planning for the next 20 to 50
years.
The surveys were open from:
Survey #1 – August 13 – September 7, 2018 (25 days)
Survey #2 – October 8 – November 21, 2018 (44 days)
Total 69 days
There was a combined total of 2,800 survey responses, with 2,265 responses to Survey #1 and
535 responses to Survey #2. Not all survey respondents responded to all questions in each
survey (the number of responses to each question is noted at the bottom of each question’s
response summary). This report provides the quantitative highlights of the surveys, both
individually and combined.
Community members completing the surveys.
INTRODUCTION
[3]
This section provides a summary of the survey results, as well as information on why each
question was included. Questions and responses are presented below.
What kind of information would help you learn about the long-range plans for the airport?
[Please check up to 3]
Survey #1 Survey #2
The responses to this question provided insight into the kinds of information that
respondents felt would be most useful to them in learning about the long-range plans for the
San Antonio International Airport. This data was used by the planning team to prepare
content, displays, and formats for Phase 1 committee meetings and public open houses and
for inclusion on the SDP webpage at www.sanantonio.gov/SATfuture.
As shown below, the majority of respondents (61.5 percent) said that a map/layout of the
airport and information on where planes fly to/from would be the most valuable sources of
information to help them learn about the airport’s long-range plans.
SURVEY RESULTS
[4]
What are the three most important things about an airport (any airport, not specifically San
Antonio International)? [Please select the 3 things that are most important to you]
Survey #1 Survey #2
This question’s intent was to learn about airport attributes that are most important to
community members and travelers. This information was used to help inform the “will it fit?”
in the current location question, which was answered in late 2018 as part of Phase 1 of the
Strategic Development Plan process for the San Antonio Airport System.
The majority of respondents (69.3 percent) said that nonstop destinations within the USA are
one of their top three most important things in an airport. Nearly half said the price of plane
tickets (46.6 percent) and convenient access by car for departures and arrivals (43.0 percent)
are also among their top three important things.
[5]
How do you feel about the future San Antonio International Airport fitting into the current
location? [please select one]
Survey #1 Survey #2
This question was included in the in-person, paper survey that was distributed at advisory
committee meetings and open house meetings during the October roll-out of the preliminary
information; responses are related to the “will it fit?” question – that is, can the airport
accommodate current and future travel and expansion demands in the current location?
The meeting and open house participants heard a presentation on the Phase 1 data-driven
planning process and the “will it fit?” question, and completed surveys, including responding
to this question. Approximately 89.3 percent of the respondents were positive or very
positive about the “Will it fit?” answer. Approximately 1.3 percent of respondents were
neutral, and 4 percent felt negative/very negative. This question was designed to be a follow-
up question to the in-person presentations, and as such, it was not included in the online
survey.
[6]
What do you feel is a reasonable distance to travel to get to your hometown airport?
[please select one]
Survey #1 Survey #2
The answers to this question were used to learn about respondents’ preferences as relates to
their preferred distance from their hometown airport. This information shows that 76.1
percent of the respondents prefer traveling 25 miles or less to their airport, confirming the
importance of having an airport located geographically close to their home.
[7]
Please list the destinations you currently travel to, or plan to travel to in the next 12 months,
that DON’T have direct flights from San Antonio. [please list up to three]
Survey #1 Survey #2
Community members and travelers frequently cite “lack of direct flights” as a concern
regarding the San Antonio International Airport. This question provided the opportunity for
survey respondents to give input about the destinations they seek for direct flights for review
by the planning team and airport managers. This information also helps the planning team
learn about stakeholders’ wishes and perceptions in order to help focus the information that
will be prepared and shared during Phase 2 of the Strategic Development Plan process.
The 11 destinations that were mentioned the most by survey respondents are shown in the
graphic below. Of these 11 destinations, two are international destinations: London and
Paris. The remaining nine destinations are domestic locations. Washington, D.C. was
mentioned almost double the amount of times of any other destination, with 71 responses.
Boston, London, and Portland were each mentioned more than 30 times.
[8]
A total of 277 different destinations were mentioned by respondents. Of these destinations,
43 (35 domestic and 8 international) were mentioned by at least five respondents each.
These destinations are depicted in the word cloud below.
A complete listing of all responses and comments to this question are included in Appendix
B, Tables B-1 and B-2.
[9]
If you live in the San Antonio area, do you start your trip from airports other than San Antonio
International Airport? [please select one]
Survey #1 Survey #2
The responses to this question provide insight on travel habits of San Antonio area travelers
regarding whether they initiate their travels from airports other than San Antonio
International Airport. This is important because it provides information about “airport
leakage” (in which travelers use airports other than their local airport). This information will
be used to inform the alternatives analysis in Phase 2.
Approximately half of the survey respondents (55 percent) said they do not start their travels
from airports other than the San Antonio International Airport, while approximately 42
percent said they use an airport other than San Antonio International Airport.
[10]
What is your main reason for selecting an airport other than San Antonio International Airport?
[please select one]
Survey #1 Survey #2
Like the responses to the previous question, these responses provide insight on travel habits
of San Antonio area travelers regarding why they initiate their travels from airports other than
San Antonio International Airport. Approximately one-third of respondents said they use
other airports because their destination is not served by a non-stop flight from San Antonio
(37 percent) and due to cost/affordability of tickets (32.4 percent).
[11]
If you live in the San Antonio area and start your trip from an airport other than San Antonio
International Airport, what other airport(s) do you start your trip(s) from?
[please select all that apply]
Survey #1 Survey #2
This question was the third in a trinity of questions related to “airport leakage” to airports
other than San Antonio International Airport. Survey respondents identified the other
airports from which they start their air journeys. This information will assist the planning
team in reviewing strengths, weaknesses, opportunities, and threats specifically related to
these airports. This information will be used to inform the alternatives analysis in Phase 2.
Almost half of the respondents (45.2 percent; 242 responses) said they use the Austin
Bergstrom International Airport (AUS) over the San Antonio International Airport, while 14.2
percent (76 responses) said they use George Bush Intercontinental Airport (IAH).
[12]
If you travel by air from San Antonio International Airport, what amenities do you use in the
San Antonio Airport? [please select all that apply]
Survey #1 Survey #2
The input from this question is being used to provide input for Phase 2 of the Strategic
Development Plan in terms of what travelers value most about the airport. These trends and
desires will be used to inspire specific plans and options for the long-range planning for the
San Antonio International Airport. The majority of survey respondents said they use fast food
or counter service restaurants (71.8 percent) and free wi-fi (70.8 percent) at the San Antonio
International Airport. Approximately half said they use sit down restaurants (50.5 percent),
charging stations (50.5 percent), and news stand/gift shops (47.9 percent).
[13]
How often do you fly for personal reasons? [Please select one]
Survey #1 Survey #2
This travel-specific question helps the planning team have a statistical foundation regarding
those who travel for personal reasons. It also helps the team prepare the kind of information
that stakeholders – both travelers and non-travelers – need in order to be informed about the
Strategic Development Plan.
This question was asked in both surveys and responses were similar. Combining the
responses from both of the surveys, the majority of respondents travel for personal reasons
between two and five times each year (59.5 percent). Approximately 13 percent of
respondents travel between 6 and 11 times each year (13.2 percent) or once each year (13.1
percent). A low percentage (1.5 percent) of respondents never travel for personal reasons.
[14]
How often do you fly for business reasons? [Please select one]
Survey #1 Survey #2
Similar to the previous question, this business-travel related question helps the planning
team have a statistical foundation regarding business travelers and helps the team prepare
the kind of information that stakeholders – both travelers and non-travelers – need in order to
be informed about the Strategic Development Plan.
This question was also asked in both surveys. Combining the survey responses, the largest
percentage of respondents (32.6 percent) do not travel for business reasons. Approximately
23.9 percent travel between two and five times each year, while over ten percent travel either
once a year (10.9 percent) or less than once a year (14.8 percent).
[15]
Survey #1 Survey #2
The below questions were designed to gather demographic information of survey
respondents. The City of San Antonio asks its departments to gather this demographic
information in their surveys. This assures that public input, including differing viewpoints, is
reflected and appropriately considered in the decision-making process in order to improve all
functions of City government and its programs, policies, and ordinances.
What is your age?
For both surveys combined, nearly half (45 percent) of survey respondents were between the
ages of 45 and 64. A very small percentage (2.4 percent) were 24 years old or younger.
GENERAL DEMOGRAPHIC INFORMATION
OF SURVEY RESPONDENTS
[16]
What is your gender?
For the surveys combined, nearly an even number of males (49.6 percent) and females (49.1
percent) completed the surveys. A slightly higher number of females completed Survey #1
(52.1 percent), while a larger number of males completed Survey #2 (58.9 percent).
[17]
Which race/ethnicity best describes you?
This question was asked in both surveys, though slightly differently. In Survey #1,
respondents could select only one race or ethnicity, while in Survey #2 they could select as
many that applied.
Over half of survey respondents (59.6 percent) are white, while nearly a quarter (21.6 percent)
are Hispanic or Latino/a; these two races/ethnicities represented over three-quarters (81.2
percent) of all survey respondents.
[18]
City of San Antonio Council District
For the combined surveys, approximately half of respondents (50.9 percent) live in City
Council Districts 8, 9, and 10, which make up the northern districts in the City of San Antonio.
Approximately 8 percent live in downtown San Antonio within City Council District 1.
Another approximate 8 percent live outside San Antonio city limits.
[19]
In what zip/postal code is your home located?
As part of the City Council District question in Survey #1, respondents were asked to provide
their zip code if they do not reside within the city limits of San Antonio, however a number of
San Antonio residents also chose to respond to this question. The majority of respondents to
this question (70.6 percent) reside in zip codes within Bexar County, including some within
San Antonio city limits. Approximately 14 percent of respondents live in Texas, outside of
Bexar County; approximately 85 percent are Texas residents.
[20]
In Survey #2, a standalone question asked all respondents (not just those who don’t live in
San Antonio, as was asked in Survey #1) for their home zip code. All responses were limited to
zip codes in Bexar and surrounding counties in Texas (with the exception of one response
from Webb County, TX); no respondents to this question live out-of-state.
Nearly a quarter of respondents live in the following zip codes, which are located in the
northern portion of Bexar County: 78209, 78216, 78247, and 78258.
[21]
Looking to the future, what do you believe should be accomplished at San Antonio’s
International Airport over the next 20 to 50 years?
Survey #1 Survey #2
Community members and travelers were specifically asked, through this question, to provide
ideas and suggestions about the next 20 and 50 years, in order to inspire respondents to think
about the timeframe for which the Strategic Development Plan is underway. This information
will be used as input to inform Phase 2 of the Strategic Development Plan.
A total of 454 people provided comments to this question. A representative sample of the
feedback received is depicted below. A complete listing of comments is included in
Appendix B, Table B-3.
OPEN SURVEY RESPONSES
“
HUB
FOR AIRLINES”
“
MORE TERMINALS
”
“
MORE DIRECT FLIGHTS
TO MAJOR HUBS”
“
BETTER PARKING
”
“
EASE OF GETTING THERE
AND
MOVING THRU THE AIRPORT”
“
EXPANSION
TO HANDLE OUR RAPID GROWTH”
“
MORE LANES
TO
DROP OFF AND PICK
UP”
“
ADDITIONAL
RUNWAYS
”
“
MITIGATE NOISE
ISSUES FOR RESIDENTS”
“
LARGER RUNWAYS
TO
ACCOMMODATE
LARGER JETS
”
“NEW
TERMINAL
FACILITIES”
“LET
AIRLINES
COMPETE”
“MOVE FROM YOUR
CURRENT LOCATION…”
“MORE
COMPETITIVE
FARES
”
“
MORE SECURITY
SCREENING LANES
.”
“
LARGER
AIRPORT”
“
MODERNIZATION
OF THE A
TERMINAL.”
“BUILD A
HOTEL
AND
EXTEND
THE
RUNWAYS
”
“BETTER
SIGNAGE
”
“MORE FOOD OPTIONS
WITHIN THE AIRPORT”
“GREATER AVAILABILITY OF
LARGER AIRCRAFT
”
[22]
“
SEPARATE TERMINALS
FOR PICKUP AND DROP
OFF
INSTEAD OF SEPARATE
LEVELS.”
“MAINTAINED IN ITS CURRENT LOCATION…TERRIFICALLY
CONVENIENT TO DOWNTOWN
AND MOST OF SAN
ANTONIO’S BUSINESS CORRIDORS AND RESIDENTIAL
AREAS…
A REAL ASSET
.”
“CONTINUED
EASY ACCESS
FROM
MOST AREAS IN SAN ANTONIO.”
“BETTER
RIDESHARE
PICK UP
”
“DUE TO LOWER INCOME
POPULATION PROBABLY NEED A
REGIONAL AIRPORT
BETWEEN
AUSTIN AND SA.”
“IMPROVED
MITIGATION
FOR NOISE
!”
“EASIER WAY TO GET IN
AND OUT
OF THE
AIRPORT”
“MORE DIRECT
NON-STOP
FLIGHTS”
“MORE
DOMESTIC
DIRECT ROUTES
AND
ACCOMPANYING
FACILITIES THAT
CAN SERVE ALL
OF SOUTH
CENTRAL TEXAS.”
“KEEP IT IN SAME
LOCATION WITH
BIGGER
TERMINAL
TO
ACCOMMODATE
THE INCREASED
PASSENGER
VOLUME.”
“THOSE WALK
ROLLING
WALKWAYS
,
TO MAKE
WALKING
TRIPS WITHIN
THE AIRPORT
EASIER FOR SR.
CITIZENS.”
“
DIRECT
FLIGHTS
TO
UNSERVED
U.S. MARKETS
AND ONE OR
TWO MAJOR
EUROPEAN
MARKETS
.”
“
EXPANSION
.
MORE
DIRECT
FLIGHTS
.”
“ADD
PARALLEL
RUNWAY”
“GOOD
SIGNAGE
”
“ENOUGH GATES
FOR NEEDED
FLIGHTS”
“
MORE SECURITY
SCANNERS
/LINES/STATIONS TO
KEEP LINES MOVING QUICKLY”
“MORE
DIRECT
FLIGHTS
/
DESTINATIONS”
“
MOVE THE AIRPORT
TO A NON-LAND
LOCKED LOCATION SO THAT BIGGER
AIRPLANES CAN BE ACCOMMODATED
AND MORE FLIGHTS CAN BE ADDED."
“AN AIRPORT
THAT HAS
ADEQUATE
ROOM FOR
EXPANSION
WITHOUT
SIGNIFICANTLY
DISRUPTING
TRAVELERS.”
“NOISE
CONTROL”
“CHEAPER
FLIGHTS”
“EXPAND THE
NUMBER OF
GATES AND
LUGGAGE
AREAS
”
“HOTEL SPACE”
“COLLABORATE
WITH MAJOR
HUB AIRPORTS
TO OFFER
CHEAP
TRANSFER
FLIGHTS
WITH
EXTRA BAGGAGE
ALLOWANCES.”
“
LOCAL SHOPS
…AND
LOCAL FLAVOR
,
DESIGN
,
DÉCOR
TO
OFFERINGS, AS
OPPOSED TO GENERIC
CHAIN STORES SEEN IN
ALL AIRPORTS”
“
MORE
GATES
TO
ALLOW
MORE
DIRECT
FLIGHTS
”
“ATTRACTING MORE DIRECT
FLIGHTS
AND OVERALL LOOK OF
THE AIRPORT TO VISITORS AND
RESIDENTS”
COMPATIBILITY WITH RESIDENTIAL
DEVELOPMENT
”
[23]
Comments/suggestions
Survey #1 Survey #2
This question was included in both of the Phase 1 surveys. The comments and suggestions
provided will be used to inform Phase 2 of the Strategic Development Plan.
In Survey #1, 742 people provided comments to this question. A representative sample of the
feedback received is depicted below and a complete listing of comments is included in
Appendix B, Table B-4.
“VERY
NICE AIRPORT
”
“KEEP IT
FRIENDLY AND COZY
!”
“
AIR FARE TICKET PRICES
ARE
THE DRIVING FACTOR FOR
MAKING A CHOICE BETWEEN
SAN ANTONIO OR AUSTIN.”
“COLOR CODE ARRIVAL
AREA ZONES
FOR
PASSENGER PICK-UP AND
EXTEND
COVERED
PARKING
”
“THE AIRPORT IS OLD AND
ANTIQUATED
, TAKE A LOOK
AT AUSTIN AIRPORT AND
TRY TO KEEP UP.”
“I WOULD LOVE TO SEE
MORE NON-STOP
DESTINATIONS.”
“THE LOCATION LIMITS
EXPANSION
WITHOUT
EXERCISING IMMINENT DOMAIN.”
“ADEQUATE
SIGNAGE PLAN
FROM PARKING TO VARIOUS
AREAS OF THE TERMINAL.”
“FUTURE AIRPORT DESIGNS
NEED TO BE
CONVENIENT
FOR TRANSIT
.”
“PLEASE KEEP DIRECT FLIGHTS
TO
COLORADO SPRINGS
.”
“WE NEED
DIRECT PUBLIC
TRANSIT
FROM THE AIRPORT TO
DOWNTOWN AND MAYBE ALSO
FROM THE AIRPORT TO THE
MEDICAL CENTER.”
“WE ARE CONSTANTLY
CHOOSING TO DRIVE TO
AUSTIN FOR
BETTER
FLIGHT PRICES
AND
DIRECT FLIGHT OPTIONS
FOR
INTERNATIONAL
FLIGHTS.”
“OUR AIRPORT NEEDS TO BE
CONVENIENT AND
COMPETITIVE WITH OTHER
MAJOR AIRPORTS
IN TEXAS
TO RECEIVE ADDITIONAL
ARRIVALS AND OFFER
FLEXIBLE DEPARTURES FOR
INTERNATIONAL FLIGHTS.”
“TRANSPORTATION INSIDE OF
AIRPORT FOR
HANDICAPPED
”
“ENFORCE ARRIVAL PARKING
REGULATIONS
.”
“WE ACTUALLY DESPISE
THE
LONG-TERM PARKING
AT THE AIRPORT NOW.”
“WISH THE TICKET PRICES
WEREN’T SO STEEP.”
“THE NEW PARKING GARAGE NEEDS
BETTER
PARKING SPACE NUMBERS
AND
BETTER SIGNAGE
.”
“PROVIDE CONSTRUCTION
UPDATES
,
PARKING ISSUES
,
ROUTING CHANGES”
“EASY ACCESS BY CAR, MORE
NON-STOP FLIGHTS”
[24]
In Survey #2, 214 people provided comments. A representative sample of the feedback
received is depicted below and a complete listing of comments is included in Appendix B,
Table B-5.
“THE OBVIOUS
POSSIBLE SOLUTION
MISSING FROM
‘OPTIONS’ ARE THE
EXPANSION OF THE
N/S RUNWAY
”
“MAYBE EXPANDING THE
AIRPORT
OR LOOKING FOR A
BIGGER LOCATION”
“MUCH LARGER AIRPORT SAFE
RADIUS FROM RESIDENTIAL
AREAS
”
“YOU NEED TO WORK A DEAL
WITH ONE OF THE
MILITARY
FIELDS
JUST LIKE THEY DID IN
AUSTIN.”
“LOOK AT MAKING KELLY FIELD
(OR SOMEPLACE SIMILAR) INTO A
WORLD CLASS “NEW” AIRPORT
FOR SAN ANTONIO”
“MORE INTERNATIONAL
DIRECT FLIGHTS
SO THE
CITY CAN ATTRACT MORE
BUSINESSES”
“PLEASE DON’T BUILD A NEW
AIRPORT
IN THE NORTH SIDE.”
“ENHANCE THE ABILITY TO
GET INTO AND OUT OF THE
TERMINAL AREA
WHEN
PICKING PEOPLE UP OR
PLANNING TO PERSONALLY
TAKE A FLIGHT SOMEWHERE.”
“
KEEP THE PRICE OF
PARKING DOWN
, IT’S
RESIDENTS THAT PAY FOR
IT, NOT TOURISTS.”
“CREATE A
BETTER WI-FI
SIGNAL
FOR THE ACTUAL
LOCATION FOR RIDESHARE.”
“I’D LIKE TO SEE
MORE
SEATING/LARGER GATES
,
ESPECIALLY FOR THE FULL
FLIGHTS WE SEEM TO SEE MORE
OF THESE DAYS.”
“I THINK THE AIRPORT IS
ALWAYS
CLEAN
AND IT IS
SO EASY TO NAVIGATE
,
PLEASE DON’T CHANGE
THIS!”
“HEALTHY FOOD IS
IMPORTANT AND
NECESSARY
FOR MANY
PASSENGERS, FAST FOOD IS
NOT ALWAYS DESIRED.”
“TRAFFIC IS HORRIBLE
DURING PEAK HOURS OF
FLIGHT ARRIVALS”
“I AM A
SENIOR CITIZEN
AND
WOULD LIKE TO GET HELP
FROM PARKING GARAGE
WITH LUGGAGE.”
“THE
REGIONAL AIRPORT
CONCEPT IS A NON-
STARTER IN THE ABSENCE
OF
CONVENIENT, RAPID
RAIL TRANSIT
TO MAKE IT
ACCESSIBLE IN UNDER 45
MINUTES.”
“WHAT TYPE OF
NOISE
ABATEMENT
WILL HAPPEN
FOR SURROUNDING
HOUSES NEAR THE
AIRPORT?”
“ENFORCE
STRICT COMPLIANCE
WITH PASSENGER
PICKUP/DROP-OFF RULES, ANIMAL/PET
MANAGEMENT, AND SMOKING ZONES.”
“BUILD A BRAND
NEW FACILITY
IN A
LESS POPULATED AREA OF TOWN
.”
“ADDITIONAL LONG TERM
GARAGE PARKING
IS
DESPERATELY NEEDED IN THE
NEAR TERM.”
[25]
Please provide your email address if you would like to receive the results from this survey and
information about how your feedback will be used.
Survey #1 Survey #2
In order to continue to communicate with people who are interested in the Strategic
Development Plan, people were asked for their email addresses. This list of stakeholders is
used to communicate about upcoming meetings and events and provide information and
updates about the plan.
In the first survey, 1,107 people provided an email address to receive project updates, while
329 people provided an email address in Survey #2, for a total of 1,436 people.
[26]
Respondents said the three most important things in an airport are nonstop
destinations, the price of plane tickets, and convenient access by car for
departures and arrivals.
Nearly 90 percent of respondents felt “positive” or “very positive” about the San
Antonio International Airport fitting in its current location for future needs and
demand.
Over three-quarters of respondents prefer traveling 25 miles or less to their
hometown airport.
The three destinations that were mentioned the most by respondents as destinations
they currently travel to that don’t have direct flights from San Antonio were
Washington D.C., Boston, and London.
Approximately 42 percent of respondents that live in the San Antonio area use an
airport other than San Antonio International Airport, primarily Austin Bergstrom
International Airport, and their main reason for doing so was lack of non-stop
flights.
The amenities that the majority of respondents use in the San Antonio International
Airport include fast food or counter service restaurants, free Wi-Fi, sit down
restaurants, and charging stations.
The majority of respondents travel for personal reasons between two and five times
a year, and do not travel for business reasons.
The majority of respondents are between the ages of 45 and 64, are white, and reside
in the northern areas of San Antonio.
KEY TAKEAWAYS
APPENDIX A – COMMENT MATRICES
Please list the destinations you currently travel to, or plan to travel to in the next 12 months,
that DON’T have direct flights from San Antonio. [please list up to three]
Survey #1 Survey #2
A summary of all destinations mentioned by survey respondents is provided in Table B-1.
Table B-1: List of Destinations
Destination
Number of Responses
Abu Dhabi, United Arab Emigrates
1
Akron, Ohio
1
Alaska
2
Albany, New York
2
Albuquerque, New Mexico
9
Amarillo, Texas
6
Amsterdam, Netherlands
1
Anchorage, Alaska
2
Aruba
2
Atlanta, Georgia
4
Auckland, New Zealand
2
Australia
1
Bahamas
2
Baltimore, Maryland
1
Bangor, Maine
1
Barbados
1
Barcelona, Spain
4
Barrigada and Tamuning, Guam
1
Baton Rouge, Louisiana
1
Beijing, China
1
Belize
2
Bemidji, Minnesota
1
Berlin, Germany
1
Big Bear Lake, California
1
Billings, Montana
1
Biloxi, Mississippi
1
Birmingham, Alabama
1
Bogota, Colombia
2
Boise, Idaho
2
Boston, Massachusetts
39
Bozeman, Montana
1
Brazil
1
Brownsville, Texas
2
Brussels, Belgium
1
Buenos Aires, Argentina
3
Buffalo, New York
3
Burbank, California
4
Destination
Number of Responses
Cabo San Lucas, Mexico
6
Cairo, Egypt
1
Calgary, Canada
3
California
3
Canada
1
Cancun, Mexico
9
Canton, Ohio
1
Caribbean Islands
3
Central America
1
Chantilly, Virginia
1
Charleston, South Carolina
5
Charlotte, North Carolina
2
Chattanooga, Tennessee
1
Chennai, Tamil Nadu
1
Chicago, Illinois
10
Chihuahua, Mexico
1
China
1
Cleveland, Ohio
3
Cloudcroft, New Mexico
1
Cody, Wyoming
1
Colombia
1
Colorado Springs, Colorado
3
Columbia, South Carolina
2
Columbus, Georgia
1
Columbus, Ohio
4
Copenhagen, Denmark
1
Corpus Christi, Texas
1
Costa Rica
4
Cozumel, Mexico
4
Cuango, Angola
1
Dallas, Texas
8
Dayton, Ohio
3
Denmark
1
Denton, Texas
1
Denver, Colorado
7
Des Moines, Iowa
5
Destin, Florida
3
Detroit, Michigan
6
Dubai, United Arab Emigrates
2
Dulles, Virginia
4
Durango, Colorado
3
Edmonton, Canada
1
England
3
Erie, Pennsylvania
1
Europe
16
Destination
Number of Responses
Evansville, Indiana
1
Fairbanks, Alaska
1
Fargo, North Dakota
1
Fayetteville, Arkansas
1
Florida
8
Fort Benning, Georgia
1
Fort Lauderdale, Florida
6
Fort Myers, Florida
6
Fort Worth, Texas
1
France
1
Frankfurt, Germany
8
Fresno, California
1
Gainesville, Florida
2
Geneva, Switzerland
1
Georgia
1
Germany
4
Grand Cayman, Caribbean Islands
3
Grand Forks, North Dakota
1
Grand Junction, Colorado
1
Grand Rapids, Michigan
2
Greensboro, North Carolina
1
Greenville, South Carolina
1
Guadalajara, Mexico
2
Guangzhou, China
1
Guatemala City, Guatemala
1
Halifax, Nova Scotia
1
Hanoi, Vietnam
1
Harlingen, Texas
3
Hawaii
11
Hilton Head, South Carolina
1
Hobbs, New Mexico
1
Holy Land, Israel
1
Honolulu, Hawaii
10
Houston, Texas
2
Huatulco, Mexico
1
Iceland
5
Indianapolis, Indiana
12
Indiana
1
Indio, California
1
Ireland
1
Jackson, Mississippi
1
Jackson Hole, Wyoming
2
Jacksonville, Florida
3
Jamaica
3
Johnson City, Tennessee
1
Destination
Number of Responses
Kahului, Hawaii
1
Kansas City, Kansas
1
Kansas City, Missouri
6
Kennesaw, Georgia
1
Key West, Florida
1
Knoxville, Tennessee
3
Lake Tahoe, California
1
Laramie, Wyoming
1
Las Vegas, Nevada
14
Latin America
1
Lawton, Oklahoma
1
Leon, Mexico
4
Lexington, Kentucky
1
Liberia, Costa Rica
1
Lima, Peru
2
Little Rock, Arkansas
4
London, England
37
Long Beach, California
1
Long Island, New York
1
Los Angeles, California
14
Los Cabos, Mexico
1
Louisiana
1
Louisville, Kentucky
17
Lubbock, Texas
4
Madrid, Spain
6
Maine
1
Manchester, New Hampshire
1
Marquette, Michigan
2
Maryland
1
Maui, Hawaii
1
McAllen, Texas
1
Merida, Mexico
1
Meridian, Mississippi
1
Mexico
6
Mexico City, Mexico
8
Miami, Florida
9
Michigan
2
Midland, Texas
1
Milan, Italy
1
Milwaukee, Wisconsin
3
Minneapolis, Minnesota
7
Minot, North Dakota
1
Montego Bay, Jamaica
1
Monterey, California
1
Monterrey, Mexico
4
Destination
Number of Responses
Montreal, Canada
3
Morelos, Mexico
1
Morocco
1
Mountain View, California
1
Munich, Germany
3
Naples, Florida
2
Nashville, Tennessee
5
Netherlands
1
New Hampshire
1
New Jersey
2
New Mexico
1
New Orleans, Louisiana
5
New York
17
New York City, New York
28
New Zealand
3
Newark, New Jersey
2
Norfolk, Virginia
1
North Carolina
2
Norway
1
Oakland, California
6
Ohio
3
Oklahoma City, Oklahoma
2
Old Town, Maine
1
Omaha, Nebraska
2
Ontario, California
4
Oregon
1
Orlando, Florida
11
Oslo, Norway
1
Panama
2
Panama City, Florida
2
Panama City, Panama
3
Paris, France
16
Patagonia
1
Pennsylvania
1
Pensacola, Florida
5
Peru
2
Philadelphia, Pennsylvania
7
Phoenix, Arizona
4
Pittsburg, Pennsylvania
8
Portland, Maine
4
Portland, Oregon
33
Providence, Rhode Island
1
Providenciales, Turks and Caicos
2
Puerto Rico
3
Puerto Vallarta, Mexico
3
Destination
Number of Responses
Quebec City, Canada
1
Queretaro, Mexico
2
Quito, Ecuador
1
Raleigh, North Carolina
4
Rapid City, South Dakota
1
Reno, Nevada
4
Reykjavik, Iceland
2
Richmond, Virginia
4
Rochester, New York
2
Rome, Italy
3
Sacramento, California
6
Saint Louis, Missouri
2
Saint Paul, Minnesota
1
Salt Lake City, Utah
8
San Diego, California
13
San Francisco, California
13
San Jose, California
2
San Jose, Costa Rica
2
San José Del Cabo, México
1
San Juan, Puerto Rico
2
San Luis Potosi, Mexico
2
San Salvador, El Salvador
1
Santa Ana, California
2
Santa Fe, New Mexico
2
Savannah, Georgia
4
Scotland
1
Seattle, Washington
27
Shanghai, China
1
Sioux Falls, South Dakota
3
South Charleston, West Virginia
1
South Dakota
1
South Padre Island, Texas
1
Spain
1
Spokane, Washington
2
Springfield, Missouri
1
Stockholm, Sweden
1
Stuttgart, Germany
1
Sydney, Australia
2
Tahiti, French Polynesia
1
Tallahassee, Florida
1
Tampa, Florida
4
Tel Aviv, Israel
2
Tokyo, Japan
3
Topeka, Kansas
1
Toronto, Canada
2
Destination
Number of Responses
Torreon, Mexico
2
Tucson, Arizona
6
Tulsa, Oklahoma
3
Turks and Caicos
1
United Kingdom
1
Vail, Colorado
1
Vancouver, Canada
9
Venice, Italy
1
Washington
2
Washington, D.C.
71
West Lafayette, Indiana
1
West Palm Beach, Florida
2
Zurich, Switzerland
1
Other open-ended comments received for this question are summarized in Table B-2.
Table B-2: Comments
#
Comment
1
No plans to travel
2
I fly to Nashville, TN too each year and I can’t always get a direct flight.
3
The Caribbean Islands and Canada major cities are good place that we do not have
access too.
4
Airport needs A&B connector
5
None at this time
6
The flights I take domestically have direct flights from SAT
7
There are direct flights to the cities I plan to visit next year.
8
Guam is our primary home and we travel frequently.
9
I only fly for work
10
We fly United Airlines & most flights take us through Houston
11
Don’t know if other airlines have direct flights, but the airlines I WANT to use don’t have
direct flights
12
Most of my flights out of San Antonio seem to have a layover in Dallas
13
There may be limited direct flights to the above.
14
Mexico
15
I would like more direct and non-stop flights
16
Our flights are generally to Chicago or Denver and SWA offers direct flights.
17
International and European flights, even to secondary cities and either by traditional or
LLC carriers should be a priority.
18
Planning to go to Europe in the future, probably Germany and Italy
19
There are fewer direct flights to Las Vegas and North Georgia you only have Atlanta. In
regards to Naples you have no direct flights and it takes a whole day to arrive there from
San Antonio. Way to long to be on a plane.
20
Only travel to Mexico City on nonstops
21
Can’t get direct flights to Puerto Rico, yet I can fly to Mexico non-stop from SAT.
#
Comment
22
So frustrating to always have to go to Houston or Dallas to go the places we visit most.
23
All of these destinations are international and must be made through connecting flights
from San Antonio.
24
You can not have direct flights to everywhere.
25
Everywhere I’ve flown from San Antonio has had at least one layover
26
O we the last 2 years I have had to fly through either DFW or Houston to get to Las Vegas,
San Francisco, Chicago, ABQ, JAX, & London. There maybe some direct flights for those
but they are limited and times didn’t work out or costs were much higher. It is
frustrating. I have driven to Austin & Houston for either direct flights or cheaper flights.
27
I travel to Chicago frequently for work but I now have to take an indirect flight because
all direct flights leave too late in the day.
28
Flights on smaller jets are not acceptable
29
The more non-stop cities the better service.
30
Fly direct from Austin airport to London
31
I fly Southwest Airlines
32
New York
33
Connecting w Major Cities of Countries that once ruled over Texas
34
Need European international flights!
35
Portland
36
Houston
37
Didn’t check for direct flights but those are places I’d like to go
38
It would be nice to have more than Southwest as non-stop flight options.
39
Calgary, Canada
40
Savannah, GA
41
Montego Bay, Jamaica
42
I don’t mind connections at IAH (Houston). (?) serviced by United.
43
I’m good with the direct flights right now.
44
I would also love European destinations
45
We go to airport to get family and friends.
46
It is very handy for us to fly to Houston Itl and transfer. It is probably easier for San
Antonio to park and pass through security than it is for Houstonians who live on Houston
Southside.
47
One stop in Houston is annoying
48
We need Wash DC badly. Nonstop.
49
I grew up in Indiana. The tradition in the Midwest is to go to Florida for the winter. There
are direct flights from IND. I believe there would be more winter Texans if there were
direct flights. We’re missing out on a great financial opportunity.
50
Toronto Canada
51
RNO every year, JAX once.
52
Would like direct flights to Europe
53
A direct to Lubbock would be great for both cities. There are many connections between
Texas Technical and the San Antonio community.
54
We have to connect through Houston, Dallas, New York, San Francisco for international
travel. The airlines may be a big part of why KSAT doesn’t have direct flights to many
destinations.
#
Comment
55
Even locations that have direct flights often have only one per day which severely
hampers travel.
56
I hate almost all the departure times and SMALL type of planes flying out of SAT, Get
Lufthansa AB330 for direct to London Paris and Madrid
57
Although US domestic destinations, like NYC or Seattle, may have direct flights from SA,
those are few in number.
58
Washington dc
59
I prefer the John Wayne Airport over LAX for convenience
60
We need more long haul flight capability
61
I commute to Ontario bi-weekly for work. Frontier's flights are not convenient.
62
The direct flights that are available are extremely expensive and the times aren't
convenient to day travel.
63
Rome
64
No plans to travel by air in next 12 months.
65
Need more Caribbean destinations enough with Mexican destinations
66
Portland
67
Jackson, Wyoming
68
I'm glad you have direct flights to OKC now! Let's make it more than seasonal.
69
Arizona
70
If would be good to have direct flights to Europe and Asia, as well as cities in South
America.
71
Puerto Vallarta Jal., Mex
72
We need more direct flights. Having to fly to Houston or Dallas to connect is a HUGE
waste of time.
73
Do not fly often
74
Directly flight from international location into SA will be a Plus
75
Direct flights to Torreon, Coah. and Monterrey, NL are greatly needed.
76
We're the 7th largest city in the US, but AUS gets the good flights!!
77
Several other cities I travel to have very limited (1) direct flights that are never
convenient.
78
Iceland
79
I solely fly Southwest, so I don't know if other airlines fly direct from SAT to these
locations
80
Let's maximize SAT by partnering with Laredo, Corpus, Harlingen, Brownsville, etc. Bu
81
DAL
82
Being in the midwest, the are entirely too few flights anywhere on the west coast
83
all major NFL cities
84
We never have direct flights to anywhere. As an international airport it is a joke
85
Europe
86
I have been told by conference planners that the lack of direct flights to more major cities
is a deterrent for some to select SATX as a conference destination.
87
Early morning departure to Mexico City
88
Most cities in continental US, Hawaii, & Alaska require connecting flights from SA.
#
Comment
89
Lack of a direct flight to Washington Reagan National airport (DCA) is a major problem
for San Antonio, given the fact there are so many military and federal govt employees in
this city. Lack of a direct flight to DCA is preventing San Antonio from being a world class
city.
90
I fly over 100,000/yr and have done so for over 30 years, with the last 12 years from San
Antonio. Personally, having to make connections thru major hubs for destinations that
are not offered directly from San Antonio is of minor importance to me viz. San Antonio's
airport.
91
I fly American Airlines 99.9% of the time.
92
The only nonstop flights I have taken from SAT in 4years is to Houston, Dallas, or Phoenix
93
I think destinations are well covered, but what is lacking is capacity to drive enough
flights to these locations. For business travel, having more departure options with better
times helps. For example the interjet flight to Monterrey - being in the middle of the day
isn't ideal, but having a non-stop is.
94
Miami
95
usually Las Vegas or sw florida-rsw regional.
Looking to the future, what do you believe should be accomplished at San Antonio’s
International Airport over the next 20 to 50 years?
Survey #1 Survey #2
A complete listing of all comments received for this question are presented below.
Table B-3: Desired Accomplishments for the San Antonio International Airport
#
Comment
1
Expand the N/S runway to accommodate our needs.
2
Hub for airline
3
More terminals, direct flights to major hubs (Philadelphia, Chicago, international).
4
More non-stop flights. Better parking.
5
Access by street car, subway, public transportation. Ease of getting there and moving
thru the airport. Allow family and friends to you at the gate like it used to be in the past.
6
Adequate growth to meet the demands of the population, always with safety to the
citizens of San Antonio in mind (especially environmentally - like noise management). It
should have good amenities, ease to get from gate to gate or terminal to terminal, and
make sure baggage claim is always adequate as our city grows and the airport expands.
7
Expansion to handle our rapid growth and planning for additional businesses that will
move here and need more service.
8
Another runway. 3rd terminal.
9
Easy parking with moving sidewalks.
10
More lanes to drop off and pickup.
11
International direct to Europe.
12
Better traffic flow for passenger pickup and passenger drop off.
13
Additional runways.
14
Keep up with population expansion.
15
Be a LEED or Sustainable friendly
16
The City needs to mitigate noise issues for residents who live near the airport. More
airline traffic means more sound pollution. It’s already pretty bad in Green Spring Valley.
17
Increased International nonstop service
18
Larger runways to accommodate larger jets, international flights
19
More direct flights and airline options
20
New terminal facilities and flights to Europe.
21
More direct flights to more destinations. More food service choices in Terminal B. Better
roadways in the airport. Attendant in the Green Lot. More traffic control.
22
Increase more international destinations. Also to Hawaii and other vacation hot spots.
Let airlines compete.
23
Airline clubs, Americans express suite. More direct flights
24
Move from your current location and have a fast moving electric train shuttle encircle the
city to pick up park and ride travelers to arrive at the airport well south of town. [Your]
current location is land locked and not efficient for expansion!
25
meet the needs of the anticipated passenger growth
26
more frequent flights to hubs other than Dallas and Houston
27
more competitive fares and more non stop destinations
#
Comment
28
The new parking fees are very steep. Hopefully they will be more affordable. Most
[restaurants] don't [stay] open late or open early. Many travelers have lay overs late at
night or early in the morning and can't buy food. Our airport should [accommodate] late
and early travelers. Many other airports provide entertainment for [travelers] like music
and movies in the airport for lay overs.
29
lower air fare, more direct flights
30
More direct flights to everywhere. More non-stop flights to everywhere.
31
New terminals, more security screening lanes. Connector between terminals. More
onsite parking.
32
Move it out of our neighborhood area.
33
Easy entrance - exits to/from airport on to major thoroughfares.
34
More direct flights
35
Larger airport
36
able to access both terminals after going thru security
37
more terminals
38
Faster check point with more lanes, is very slow and only 2 lanes open always
39
Make it a Port Authority
40
Modernization of the A terminal. Improved intuitive way finding to get from parking
garages to ticketing, to gates.
41
A WORLD CLASS AIRPORT. KIND OF RESTRICTED AND CRAMPTED RIGHT NOW.
42
A larger runway and terminal space capable of handling larger aircraft and long haul
flights
43
I do not [want the] airport to move
44
Expand
45
Automatic advertising about San Antonio city while charging phone
46
More direct flights to more cities
47
Expansion
48
Build a hotel, and extend the runways
49
Modern terminals. Adequate runways. Environmentally friendly infrastructure and
transportation systems connectivity. Fully accessible.
50
It needs to be modernized.
51
more fights outside the US
52
Building another terminal
53
Increased domestic & international destinations. Expand existing site.
54
An airport that has the adequate room for expansion without significantly disrupting
travelers.
55
International Flights, cheaper direct flights with a larger airport
56
Easier connections to California & Rio Grande Valley
57
not possible due to land lock
58
To have more international flights
59
Better signage
60
Growth size of terminals as well more amenities on it
61
The parking lot is a real shame, even the new one... absolutely high price and terrible
engineering... but in the next 20 years, maybe more direct flights and better planning...
62
A new terminal.
#
Comment
63
More direct flights to major cities.
64
Expansion to handle a growing community.
65
New Terminals
66
More food options within the airport, more flights to Caribbean locations, longer runway
for longer international flights to Europe and south america.
67
greater availability of larger aircraft and more terminal space / more comfortable
terminal areas
68
Better/More onsite parking. Traffic Flow improvements at pickup and drop off
69
More gates, more direct or [indirect] flights at cost affordability to the Pacific region
(Guam and/or Hawaii)
70
More direct flights.
71
Rebuild 4-22 even though it is old
72
Congestion relief at the drop off and pickup areas
73
The future needs can not be met with current land mass nor current terminal structure.
It’s time to think big if you want a viable economy.
74
Move the airport to a non-land locked location so that bigger airplanes can be
accommodated and more flights can be added. This needs to be done immediately, not
in 20-50 years. City [planning] already screwed the pooch on that one. We cannot be
the 7th largest city in the US with such a small airport. Look to what Austin did almost 20
years ago by moving their airport. You need to make changes here NOW. Traditional
airlines need to be able to offer more choices. I know a lot of people love Southwest and
Jetblue, but those are usually not the airlines of choice for business travelers. Until SAT
Airport ups it's game, it will not compete with other choices, especially Austin, or the
quick hop it takes to get to IAH.
75
better entry to arrive an ed departure lanes.
76
More convenient and affordable long term parking.
77
keep small and cozy feeling while still meeting expanding needs of travelers.
78
It would be nice to have more flight options out of San Antonio. Don't like having to use
another city's airport.
79
15
80
Better ingress and egress. More affordable and accessible parking. More efficient
security checks.
81
More direct/non-stop flights. More restaurants. More airlines
82
Additional direct flights on more daily routes versus the many recent additions that only
occur on random days. Would like to see some modernization to the terminals similar to
some of the renovations at George Bush terminal C
83
Congestion on 410 is surely going to become problematic.
84
Post-security connection between terminals.
85
More direct flights.
86
new location
87
Expanded Growth
88
Expansion and modernization
89
I believe we should be a part of a regional airport with austin. Would sure like
connecting rail service.
90
More destinations availability
#
Comment
91
Allow long haul flights to international destinations.
92
More international and more direct flights
93
Triple gate size. Nonstops to Europe and Latin America. Add terminals and additional
entrances to the airport. Better public transportation.
94
More direct flights/destinations
95
Better pick up and drop off. As well as better roads to pick up and drop off. More flight
options to bigger destinations.
96
First of all, for a city of this population, SAT does not accommodate travelers as well as
other large international airports. I believe this city needs two airports. Austin was wise
in utilizing Bergstrom AFB and making it an airport. That airport has non-stop flights to
London, and other European countries. San Antonio does not. The airport is too small to
accommodate the growing population and the businesses the city promises to welcome.
97
more flights
98
The airport needs longer runways. To attract airline service, San Antonio needs more
airport space.
99
Noise abatement.
100
more non-stop flights
101
N/A.
102
Expand available flights Especially Non stop flights
103
Direct flights
104
A dedicated international terminal should be built and a new terminal should be built to
replace the current terminal A. Also, we need parallel runways built to a minimum 10,000
feet each to get rid of the weight limitations at our airport.
105
Moved the main commercial airport to outside of 1604.
106
Larger terminals. Better rideshare parking. Better drop off flow.
107
Add more flights in and out. I’ve heard many times that the airport is a big reason
additional companies don’t seriously consider San Antonio.
108
Moving it somewhere else.
109
The question should be, "What should be accomplished in the next 20 years?" Fifty years
would be too late and too costly. Build another SAT and use the present site for general
aviation, or even other industry.
110
More International Direct Flights.
111
Shutdown ops for midnight to 6 am.
112
SAT needs room to grow. Not certain the current location can handle the traffic of 2030 &
beyond.
113
It should be moved out of town where it doesn’t pollute the noise of the cities nice
neighborhoods.
114
Traffic flow in & out maintained. More security scanners/lines/stations to keep lines
moving quickly.
115
More flights
116
another terminal with international flights
117
More direct flights
118
Better Ground access from Stinson
119
More Terminals, flights
120
More direct flights
#
Comment
121
Encourage Southwest Airlines to make SAT a hub and offer more non-stop flites Offer
International flites (other than Mexico), like the Caribbean or South America. Update the
bathrooms which are always filthy and add more hooks for personal items. Add another
terminal. Get Funjet and other vacation airlines to fly out of SAT. Add more and bigger
flite info screens.
122
Needs to be a true international hub
123
Expanding the [amenities available]
124
More direct flights, more terminals and gates
125
more eating places and more passenger lounges
126
We need to expand flights, airlines, more non stop flights, hub of an airline
127
More terminals, upgraded charging stations and seats in terminals, better selection of
direct flights.
128
Construct a direct rail line from a downtown transportation hub (ideally within walking
distance of major high rise hotels) and to an airport hub. This should link to the proposed
high speed rail line to Austin and the Texas Triangle.
129
Expand at present location.
130
More passenger amenities, better healthy food choices, better long-term parking (it’s
difficult to use to and from the terminal (you need to drop breadcrumbs to find your way
to and from your car!)
131
More flight/carrier options so that prices go down with the higher competition.
132
Acquire surrounding land adjacent to the airport. Install tunnel to put US 281 under
ground Lengthen both RWY 13L-31R and 13R-31L into clear zone once US 281 under
ground. Add a parallel runway to RW 04-22. Relocate air cargo services to Kelly Field to
free up ramp area on east side of field. Do not use funds to acquire land outside BEXAR
Count to relocate airport. Install light rail service between downtown and airport. Bring
more general aviation and business aviation into airport to show its not just for the
airlines only
133
Dropping off passengers should be more streamlined. More flights. Expand the terminals
and light rail.
134
Enough gates for needed flights. Enough parking and cabs with the space to pick up
passengers.
135
It needs to grow. This is a big city with a small town airport. We keep talking about
bringing things/tourists to San Antonio, but the airport can't support them.
136
Need more nonstop destinations !!!!!!!!!!!
137
Expanded Runways and additional [terminals]
138
More direct flights, more international flights other than Mexico, be competitive with
Austin and Houston. Bigger, more coffee shops. Better food selections.
139
Hub for more direct flights; More airline clubs;
140
Expanded flight destinations, ticket prices kept low
141
Non stop to ABQ. Higher End food choices
142
more/better flights and better food.
143
More [competitive] pricing, Greater availability direct destinations, become a hub for a
major airline
144
More direct flights in and out throughout the day. Premier lounge access. Third terminal
with upgrade of old terminal. A hub for airlines.
145
More direct flights around the country and more surface level parking.
#
Comment
146
Non stop flights
147
increasing nonstop flights to government and business hubs like DCA, LGA EWR JFK ORD
as well as South America.
148
Accommodate growth; make it one of the top 20 airports in USA.
149
Make it as large as possible at the existing site.
150
More Direct Flights. Easier Access
151
We need to be able to land jumbo jets. We need more [runways].
152
Better parking. Less noise from aircraft. Faster movement through security.
153
People who know how to manage an airport.
154
Add parallel runway
155
Better access at drop-off
156
Become regional hub for International flights to Canada, Europe and South America
157
At the current location, nothing.
158
More terminal expansion, improved access to airport.
159
Moved to a larger location with light rail from the airport to downtown.
160
More direct flights
161
The expansion of international flights and more flights available non-stop to other U.S.
cities
162
More gates, restaurants outside security, access between terminals inside security, sir
down [restaurants], moving sidewalks, kisses for all airlines,
163
Accessible entrances/exits, areas for individuals requiring special assistance (ex:
wheelchair, families w/small children), pet relief areas, charging stations, designated
areas for shared rides, more affordable options for direct/non stop flights to larger hubs
and more nonstop options on international flights
164
Increased services insight of the airport; increase in number of non-stop/direct flights out
of SA
165
Location should be outside o SA to meet growing demand in future.
166
First are a few things that I think the airport can benefit from:
- low cost public transportation from downtown to SAT - it's been talk for a long time
about incorporating trains into our urban infrastructure. They're fast and timely. As the
city grows larger, I can see that trains would be a fast and efficient way of linking people
to get to [where] they need to go faster. For now, we have VIA. Growing up in SA, I have
not seen too many people use the bus, but it is something that I hope will become more
utilized. So the bus linkage to the airport is great, but in an evolving world and growing
city, speed and efficiently are key - two components that buses don't always offer.
- convenience stores in airports! - nowadays, it seems like airports and malls are
becoming one in the same. Who needs to buy high end items or luggage while they are
inside the airport?! While SAT doesn't look like a mall, I have seen this plenty of times in
other airports. It irks me a tad, the average traveler is usually running from place to place,
often remembering what they forgot while they wait inside a terminal. Having
convenience stores where travelers could buy last minute goods such as stationery or
personal care items, would be a great convenience. A mini CVS would be appreciated by
all travelers!
- spots to past time - whether you're a traveler stopping in SA for a layover or arrived to
the airport early and looking to kill time, there should be designated areas that provide
#
Comment
comfort and interest to the traveler. I went to Albuquerque a couple of months ago for
business, and an unexpected thing I found at the airport there and loved was that they
had an observation deck. It had a great view of the tarmac and of the mountains in the
distance. Finding this observation deck was such an exciting thing (especially because
I'm an aviation enthusiast!). With SA having so many military bases as well as the best
flying weather in the country, why wouldn't we want to show off such a key factor that
defines our city?
- dining options - I have to admit, I think SA does a great job at this and I hope that as the
airport expands, SAT will continue to host local eateries within the terminals. A few
weeks ago, I ate at La Gloria with a non-SA friend who was visiting. Although we didn't
get a change to visit the Pearl location, the airport one still was able to offer local cuisine
to travelers and locals who didn't get to make the stop while they were in town. In
addition to local eateries, it would be great if local coffeeshops and bakeries could show
up too! I can envision myself in the future sitting at a Local Coffee, Rosella Coffee Co. or
Bakery Lorraine in the airport while I am waiting for my next flight. Any why don't we
have a Mexican baked goods in the airport yet? Cafecito and a concha could make
anyone's morning! There is one thing I do want to see back in the airport - Whataburger!!!
- an updated airport traffic control tower - again, it's one of the first and last things you
see. Think of the ATC tower as an extension of the downtown skyline. Our ATC isn't
unique, I have seen plenty of airports with the same one. Let's add some SA flair to it!
-public art - it totally transforms the space and the way people interact with it! [Every
time] I go into Terminal A, I see someone talking a photo of Plexus C18 by Gabriel Dawe.
However the suitcase circle in Terminal B is interesting, but not as engage and fun. And
don't just showcase well known artists, show some local work too whether it be from a
local artists, student group, etc.
The next couple of points I would like to bring up have more to do with the architecture
side of things, but are important in shaping our identity! I hope to see SAT committed to
sustainability.
- conservation - its important that SAT features high performance building develop and
low-flow fixtures in order to combat high temperatures and minimize our water usage
- materials & resources - recycled materials used all around reduces waste and makes
great use of otherwise unused parts. Regional materials and resources should be use
implemented to reduce environmental impacts from excessive transportation.
- energy & atmosphere - we have a lot of sun, so lets make use of it! Generating sunlight
to electricity can produce a good portion of the building's overall energy.
- air quality - our Texas air is relatively clean. Let us embrace our air and have good indoor
air quality as well. This can be improved through use of the correct entry systems, CO2
monitors, indoor pollutant control and outdoor air filtration. Materials should have a low-
VOC content to improve air quality.
I also have to compliment SAT on a few things:
- cleanliness - What a beautiful and clean airport we have! I'm always proud to know that
our airport is very clean and maintained. Travelers definitely enjoy the little luxuries of a
clean space!
- friendly staff - keeping up the SA love!
#
Comment
- small but homey & international feel of the airport - directly reflects SA's big city/small
town feel!
167
Actual European international flights - direct! It’s limiting businesses from opening here
in SAT
168
Expansion
169
Expand noise abatement program to install windows/insulation in homes affected by
airplane noise
170
Increase gates/terminals. Increase runway length. Add alternate entrance to terminals
from [Wetmore] or wurzbach parkway. Improve via bus service to/from downtown to
the airport and to major bus terminals. Add domestic and international nonstops
(Madrid London Germany panama Costa Rica. More destinations in Mexico
171
A new terminal
172
Expansion of the airport and kore direct connections on major airlines. I would like to
travel without stopping in Dallas or Houston. Lower costs.
173
More direct flights
174
Direct flights to unserved US markets and one or two major European markets (this
should happen in the next year or two not 20 years) as well as building terminal C and
connecting A and B after security; also attract more airlines like Spirit or JetBlue to give
more options
175
If it's [expanded] to the NE there (IS) a neighborhood hidden inside all the commercial
buildings
176
addition of more nonstop routes
177
The airport needs to create connections--physically in how it bring the city/people to the
airport; how it connects San Antonio residents to the world and the rest of the self to the
state.
178
Would love to see more direct flights. Terminal A seems underutilized. Perhaps more
retail.
179
A Southwest only terminal (maybe adding a third terminal). More security lines.
180
Longer runways, more runways better shops easy access between terminals to offer
international flights to Europe and Asia,
181
Continue to work on parking solutions, shuttles to accommodate the growth.
182
Expanded footprint more terminals, runways and direct flights.
183
More nonstop flights. More environmentally friendly. Transit connections.
184
Move the airport away from my home.
185
We need an airport that reflects the size and [quality] of the City
186
Expand capacity and number of direct flights and carriers
187
More direct flights and more international flights
188
San Antonio Airport should significantly fix the check in process at least. Any time flying
out of the airport, it takes at least 30 minutes to check in with the lack of kiosks and line
space for both the major airlines flying out, American Airlines and United Airlines.
189
International and direct flights. Passport Renewals
#
Comment
190
How about encouraging airlines which fly to/from San Antonio to use LARGER aircraft?
Why are there so many MD-90s coming to San Antonio? Where is it written that an
airline has to fly several smaller aircraft to/from San Antonio each day rather than fewer
LARGER aircraft to/from San Antonio each day? If the "powers that be" insist on a new
airport, then "repurpose" Kelly AFB to accommodate civilian aircraft. Think that can't be
done? Think again: there are plenty of civilian airports which have a "military side" to it.
(Hint: Frankfurt am Main, Germany)
191
Smart Planning and Design for the world that will exist in 2050: mass transit, self-driving
cars, more airlines serving major routes, more international routes, a central terminal or
two with multiple concourses and TSA checkpoints, better infrastructure to and from the
airport to major highways and transit hubs.
192
I would love to see more Direct Flights and those walk rolling walkways, to make the
walking trips within the airport easier for Sr. citizens.
193
more non stop flights
194
Reflect status of future city
195
Better amenities
196
More flights
197
(1) build Terminal C. (2) Move all AA flights to one terminal
198
Grow in capacity and accessibility and meet future demands while taking into
consideration anticipated technological advancements.
199
Get ahead of demand for growth so that more thoughtful, intentional and programmed
expansion of facilities and infrastructure can be achieved.
200
Travel to Europe/Asian (direct)
201
Capacity to meet the growing demand.
202
3rd option mid field terminal with 2 independent runways
203
Flights overseas
204
Capacity for larger aircraft
205
- More airfield space, bringing more flights
206
Longer and 13L 31R
207
Upgrades in the building - dated.
208
Accommodation of several large aircraft at once.
209
Runway expansion
210
Add: new runway, new terminal
211
- Convenient flights to major cities in US and Canada with good choices for food and
beverage. Some entertainment.
- reasonable long term parking
- good flow of people and auto traffic.
212
Good signage
213
- upgraded terminals
- additional runway
- respect general aviation (GA)
214
(?) most aggressive of the (?) plans you presented. Mid field (?)
215
Build everything big! Texas size.
216
Modern, spacious terminals; easy access; reflects the look/feel of San Antonio
#
Comment
217
- Additional terminal (space)
- Better food options
- Better WiFi options
218
We need to prepare for growth and accept it won't always grow.
219
- larger terminals with more concession choices and more lounge room
- better access in and out of airport that does not have bottlenecks
220
- Frequent nonstops to NY, Seattle, Newark
- International flights to Europe/Asia/S America
- Better food/concession options
221
cheaper fares
222
Capacity development
223
New terminal and new infrastructure.
224
A bigger brand new airport
225
- coordinated planning with all affected municipal/regional planning entities
226
1. Decide one action to be taken. 2. Take it/do it.
227
More terminal and gates
228
New terminal/runway
229
- Extend runways for European and Latin American service
- Build Terminal C
- light rail to downtown
230
- Increased capacity with groups airfield capacity.
- Fixed transit to downtown, med center, Stone Oak, Fort Sam, Lackland with express
option
231
Increase in air carriers.
232
expansion. more direct flights.
233
Meet capacity, convenient travel to and from
234
add capacity for passenger growth but for airlines to want to add destinations here.
235
Route traffic along highways and over less dense population. Put a curfew in place from
11 pm to 7 am for traffic over dense population. Correct the noise map to reflect reality.
236
Larger terminal. more parking will be needed.
237
Increase terminal size. more direct flights.
238
- More non-stop
- keep increasing convenience from IT-perspective
- keep cell phone parking more convenient (I like next to convenience store/gas)
239
Add new rwy parallel to 13R. perhaps a terminal C on the north side of airport- connect
them with a tunnel.
240
Expand at present location.
241
Expand as needed. Pay attention to parking ease of access.
242
Vastly improve service, go from supporting tourism to business.
243
- 2nd large capacity runway added
- better way to tell where open parking spots are in the on-site parking garage (currently
have to drive around for even 30 minutes or more when airport parking is getting full.
Have almost missed flights due to this.
244
More terminals.
245
1) less noise during departures/arrivals. 2) direct flights to Chgo/MLK
#
Comment
246
Accommodate growth with least amount of environmental and neighborhood impact.
247
Expanded Terminal with Class B to unite Kelly/SAT/A-B incentives for GA operations in
outlying airports service. SA Metro (SSF, BAZ, Boerne, Hondo, CUB)
248
Publish a directory that explains the details of renovations and use of all the airport
grounds in very easy to understand composition. Free shuttle to AP entrance.
249
Non-stops. Mid field terminal.
250
More international service, an expanded terminal A.
251
Long range travel
252
Keep it in same location with bigger terminal to accommodate the increased passenger
volume.
253
updating and accessibility
254
I wish we would build an airport between San Antonio and Austin and share that airport.
Combining monies and forces from both metros into one centralized airport would make
the region competitive for most any nonstop flight out there without having to travel
through DFW or IAH.
255
Decide if the central location is capable of handling future needs
256
I would like to see a new location that could serve as the South Texas Regional Airport.
Austin is Central TX regional airport and Dallas is North Texas regional airport.
257
Airport Careers magnet in NEISD
258
Expansion should generally correlate with the growth of the City. Whatever terminal,
runway, and other improvements are required to support more nonstop flights and new
destinations, I would support.
259
The airport needs to move to another location
260
More direct and non-stop flights
261
more direct flights
262
More direct flights a larger airport
263
More stores inside the airport. 2. More restaurants. 3. Visually appealing art.
264
Runway expansions allowing more flights. More non-stop flights to distant destinations.
265
Expand service, better support for rideshare, faster security.
266
1. Direct flight to Washington D.C. 2. More direct (non-layover) flights. 3. Cheaper flights
(why is it hundreds of dollars cheaper out of Austin?)
267
Have more airport lounges in both terminals, and direct flights to [Europe and] South
America.
268
Easier vehicle entrance/pick-up/drop-off/exit to airport
269
More non-stop flights
270
More direct flights
271
offer more flights at a cheaper rate. I travel further to go to Austin's airport because the
same flights typically have about a $100 difference with SA always having the higher
price
272
Depends, on whether to challenge Austin Bergstrom's current growth plans to become a
true regional airport. If not, then more domestic direct routes and accompanying
facilities that can serve all of south central Texas.
273
10
274
Stay in same place. Expand to handle growth.
#
Comment
275
Did the traffic issue of all traffic going through one terminal area which was created with
the last renovation.
276
Build Austin/San Antonio
277
New Airport
278
The airport should be moved away from its present congested location. A new airport
should be located between San Antonio and either New Braunfels, Boerne or Schertz.
279
Meet travel demands
280
Love the present location and feel of the airport. Please keep it in its current location and
keep upgrading/expanding as demand necessitates
281
More direct and non-stop flights. More international flights. More flights to select from.
282
more direct flights, more international flights
283
Compatibility with residential [development]
284
More amenities, more flights
285
More direct flights.
286
SAT should have a word class Airport if it truly wants to be known as a world class city
such as other travel hubs.
287
1) add more direct flights to places outside the U.S. - LHR, FRA, BCN, MAD, YVR, BOG. 2)
add more frequency/multiple dailies to the destinations we already have. 3) preserve
how quickly you can get through security. 4) add direct, frequent transit service from
downtown to the airport (rail is ideal, but a high quality bus would do). 5) make sure the
airport's physical facilities reflect SAT. too many airports look and feel the same.
288
Expand current airport to allow more non-stop flights to the east and west coast areas.
289
SAT should focus on an increase in non-stop destinations from multiple airlines as well as
maintaining efficiency in on site operations. Additional long term, covered parking
(garage) is also needed.
290
Expansion of terminals, direct flights, possible trans from airport to downtown.
291
Need more regular [direct] flights!
292
Expand terminals and more passenger amenities
293
more direct non stop flights
294
small box?
295
Increased airport [concessionaires], including local options.
296
Affordable and direct flights.
297
Expansion of the airport both in physical size and in the number of flights. More
international flights.
298
Wider terminal A, connect terminals past security, better connection from parking garage
to terminals, mass transit station
299
Entice airlines to offer more direct flights.
300
We have not kept up with other large cities in the U.S.. Our airport is more like a Love
Field or Houston hobby as far as size goes. I love the ease of getting around our airport
but it would be better as a regional airport like Love and an International airport built for
South and Central American as well as European destinations.
301
NEXTYEAR
302
More nonstop flights and more airport amenities for passengers. Better
restaurants/bars/options.
303
Attracting more direct flights and overall look of the airport to visitors and residents
#
Comment
304
More direct flights
305
The current airport is very small and feels closed in not open and airy. I always feel like I
cannot wait to get out of here. Not enjoyable at all. Also because of it's old design it
always feels crowded.
306
I like having a small, convenient airport. I would not favor an expansion, especially one
to the north -- even though I would personally profit from it -- because it adds a burden
on those living in the southern and western parts of our city. I support adding an
additional runway and terminal. The main problem will be traffic congestion around the
airport, which is already hard. 281 is a choke-point already.
307
More affordable flight options.
308
A wider variety of direct flights and airlines to choose from
309
More direct fights
310
More non-stop [flights]. Better Dining options
311
Expand the airport at its existing location to handle more passengers. It would be great
to get non-stop flights to more cities.
312
Addl. terminals
313
Easier way to get in and out of the airport.
314
Bigger longer runways to accommodate wide body aircraft
315
see below
316
International flights. More amenities in the airport like rocking chairs, outdoor deck to
watch planes maybe with a bar, more seating, charging stations, more local eats in the
airport, connect the terminals within the airport.
317
[Additional] direct flights. Better roadway system.
318
New Location or Improved Layout/design.
319
A high tech modern airport with top of the line amenities that can rival the best airports
in the country.
320
Larger more open modern facility with less congestion in the drop off and pick up areas.
321
(1) More non-stop, direct flights. (2) More up-to-date looking airport (interior design).
322
To provide noise reduction windows and doors for us residents already suffering from
increased traffic
323
More gates to allow more direct flights
324
More direct flights, more capacity, access via rail or other form of dignified [public] transit
(even bicycles).
325
I think that San Antonio should expand the airport so that security does not have to be a
hassle.
326
better gate access
327
We need to enlarge it and offer more direct flights! I believe the location is wonderful and
expanding would be far less expensive than moving!
328
Nothing
329
Keep SAT in the same location and enhance it as shown in the strategic development
plan. Add more international flights to the Caribbean and more direct flights within the
U.S. SAT is a jewel to have such easy airport access from my work and home. If it was
moved outside the city so I had to drive, I would consider pricing from Austin. Add some
sort of transit/street car service from the airport to downtown SA.
330
Have to keep up with growth.
#
Comment
331
Larger airport to accommodate more destinations for both businesses and pleasure.
332
More direct & international flights
333
improved mitigation for noise!
334
better parking for local citizens
335
Keep up with the growth of the city and hence the demand of air [travelers]
336
More direct flights. An airport hotel. Better appearance of the airport facilities.
337
You need to take care of us that are under the flight path of these noisy planes. NOW!
338
More direct flights and a larger terminal.
339
Better/easier access to curbside at terminals for dropping off/picking up passengers. I
have been there when the traffic to get to the terminals was backed up to the stoplight
closest to the terminals.
340
Our airport needs direct flights to Washington D.C. That is the single most important
improvement that we need.
341
More space to [accommodate] larger planes/bigger flights to provide more direct flights
342
More direct flights to top destinations.
343
Local shops (Twig Book Shop, Local Coffee, for example) and local flavor, design, decor to
offerings, as opposed to generic chain stores seen in all airports. More art and live music.
Accessibility to other terminal(s) when there is time to walk and be entertained. There is
such an overwhelming presence of the military message there now, and we are so much
more than "military city." When new arrivals come in they should be eager to explore the
city. What SA has to offer should be distinctive, exciting, and compelling for visitors and
the same message would also welcome San Antonians home. That it should be
environmentally sustainable and reflect local history and landscape should be a given.
344
Expansion is needed. Also more direct flights
345
Move airport to south end of city. Plenty of room for noise and growth
346
Brand new airport should be built in a new location with ample space. It would allow for
a state if the art facility with efficient traffic flow, parking, transportation options
throughout the airport. Most of all, it would alleviate the air traffic that flows through
high dollar parts of the city that is only going to get worse. It has already become
unbearable.
347
Expand existing runways to a minimum 10,000 feet long and 150 feet wide each and add
a parallel runway with the same measurements. This will remove weight restrictions on
flights thus adding more cargo and long haul flights.
348
make the runway longer to [accommodate] the large airplanes
349
modernization and keep up with the times
350
more non stop flights
351
You really need a mode of transportation for people to get from the disabled parking
places in to the airport building. Current situation poses a real hardship. Also, signage is
confusing for getting into the correct parking area and for getting from the short term
parking in to the right area of terminal.
352
Hub connecting many cities directly
353
More direct flights however due to lower income population probably need a regional
airport between Austin and SA and have the city airports be like love and hobby
354
Move it away from the city. The airport is land locked. Please make it a real airport. It is
'international' because of a few flights to México.
#
Comment
355
Relocation of Airport access airport via Train from 2 or 3 location in SA. More non-stop
flight and expand international arrivals area
356
I would like to see the airport stay where it is and expand to meet the needs without a
new airport.
357
Better VIA bus service
358
More terminals and flights with competitive prices to accommodate the growing need.
359
More direct flights
360
Better drop off and pickup flow of traffic
361
More, Longer, Parallel Runways. More terminals with more gates. Larger aircraft. More
airlines. New, updated air traffic control tower. Somehow make it more affordable to fly
out of San Antonio.
362
More lights to Monterrey, NL and Torreon, Coah.
363
1) Expand services to include more direct and non-stop domestic and international
flights or cheaper and more frequent commuter flights to close hubs like DFW and
Houston. 2) Collaborate with major hub airports to offer cheap transfer flights with extra
baggage allowances. 3) Incorporate the city's culture and greenscapes in the airport
terminal buildings. 4) Incorporate AI in customer service
364
attract international carriers like AUS
365
More direct flights from major airlines.
366
expand runways and ease of drop off and pick up... [keep] it where it is
367
Build a regional airport that perhaps combines Austin/SATX metro and surrounding
population with more direct and non-stop [flights]
368
More international flights, more airlines
369
sooner than 20 years please!... I would love to see more affordable flights, more non-
stops around America and Canada as well as add some international flight options for
Oceania or UK/Europe.
370
streamlined ease of [accessibility]: wheelchair, transportation within the facility grounds,
better/cleaner/more [efficient] use of facility from security to brick and mortar.
371
The terminal must keep up with the times and be current on its amenities.
372
More direct non-stop flights. More flight options.
373
Better ride share pick up
374
Transportation between gates
375
More space gate areas, more than one Starbucks/coffee option.
376
Airport expansion, provide more international direct destinations in Europe (or at least
connect with Iceland)
377
Comfortable parking lot. Better restaurants.
378
The airport should remain in its present location. It should have bus service directly to
the terminals. More direct flights should be added.
379
Expanding capacity without building a new airport
380
Add international flights
381
More direct flights to more locations, more parking, tram services,
382
One main terminal (or additional concourse), longer runway, more parking (garages),
better connections with downtown (nonstop bus/train), more food and retail options.
383
Hotel space
#
Comment
384
Update interior and baggage claim (it’s old and outdated ). Add another terminal. Add
more direct flights. Add more sit down restaurants
385
Easier boarding process
386
More direct flights
387
Parking garage! Who in the blue [hell] doesn't build parking garages when trying to look
towards for the future. Rideshare can only do so much, and even that lot is full
388
More direct flights, or less time for waiting for flights, better check in and security wait
times, affordable flights, flights convenient for those with children or the elderly.
389
Either partner with Austin to share an airport or try to negotiate prices for San Antonio
that are the same as Austin.
390
More flights with inexpensive flights to more places.
391
more flights. travel time from TSA to gate should be less than 10 min. travel time from
baggage to airport exit should be less than 15 min. anything to speed up travel
392
Continued easy access from most areas is San Antonio
393
More direct flights- look at longer runway or switching to lackland base for new
international airport. Better bus/transit service from airport- it is very lacking now. and
airport must work with VIA to improve bus service and implement regional rail service.
394
Adding direct flights to major destinations.
395
More restaurant choices and places sit to charge electronics for working people like other
airports.
396
A bigger terminal for Southwest flights. Move the private planes to a new regional
airport so the large carriers don't have to put up with runway delays caused by the
smaller planes. All other major cities have regional airports for private planes.
397
Become a US based hub for Latin America, add nonstop flights to Europe and Asia.
Connect to the city better via mass transit such as light rail.
398
more direct flights
399
Needs to be expanded with more direct flights. Fix the long term parking.
400
I want SAT to be a hub so I don’t have to go through DFW to get to major cities or
international destinations. I want SAT to keep it’s on time arrival percentage and ease of
getting to gates.
401
Expansions, more restaurants, tram system to get to an expansion, international flights
other than Mexico
402
Expand the number of gates and luggage areas
403
Direct flight to CDG
404
Make it more convenient. Better bus service, better public transport.
405
Direct Transportation to the downtown convention center, expansion of an existing
airfield in the southern portion of the city to become a new state-of-the-art international
airport.
406
Reduce prices for flights, especially connections and [international]
407
Look at Denver, this is what needs to happen in SA. Move out of the city and build a state
of [the] earth airport that can expand without causing noise pollution problems for all
the residents that live close to the airport
408
More gates and better nonstop service to more cities in Mexico
409
Enclosed covered walkway to garage
410
More non stop connections
#
Comment
411
Please see my comments above regarding the lack of flights to DCA. This comment box
is poorly designed and too small to appropriately comment
412
1) Maintained in its current location...terrifically convenient to downtown and most of
San Antonio's business corridors and residential areas...a real asset. 2) Expanded based
on a no-regrets, conservative, "just-in-time" strategy. Land acquisitions to take it to 2075,
in place, should begin now. As the City could exercise eminent domain if it so wished, a
long term acquisition strategy that would keep speculators at bay would help ensure
that land could be obtained at fair prices when available and as needed.
413
additional power stations/seats. probably more gates
414
San Antonio Airport needs to actually be an international airport. Not only offer
international flights to Mexico. And there need to be way more destinations served from
SA. So that we can have more direct flights.
415
More parking. The new garage actually REDUCED available garage parking. Such a
shame. TSA precheck needs longer hours.
416
The airport needs to start offering more direct flights to other American, Latin American,
and European cities. I would pay the extra fare to fly to Frankfurt from San Antonio. I
would pay the extra fare to get to Panama City. But I cannot even do that. San Antonio is
falling behind Austin on the airport front. There needs to be a change. I drive 150 miles
to San Antonio because it is the closest airport that offers good coverage. If I'm already
driving to San Antonio, the extra 60 miles to the Austin airport is not bad to get a direct
flight.
417
More nonstop flights, better connectivity with on the ground transportation in SA (public
transit, etc)
418
Work with airlines to start more direct flights to other cities. My biggest inconvenience
today is not having a central security because I've had disruptions on AA and I've had to
change to Terminal A and this causes me to have to discard an unopened bottle of water
(that's extra expensive because it's at the airport, and then have to buy a new bottle in
the other terminal. Really need to look at having a central security area or have some
type of hallway between the 2 terminals so you don't have to exit security to change
terminals.
419
Reduced congestion; larger drop off and pick up areas
420
Easy access to all airport services
421
There should be a better layout/flow to the airport instead of two disconnected
terminals. Having more non-stop flight options would be very beneficial and the ability
to travel throughout south Texas, specifically bringing back a flight to the McAllen or
Brownsville without having to connect, would be very beneficial. I also believe the
current airport is in a great location it is just not laid out efficiently.
422
Noise control
423
More to do. More food choices
424
better accessibility and less congestion
425
More non-stop flights
426
Try like hell to keep the airport in its current location
427
Bigger and more efficient.
428
-Increase number of gates
-Increase direct flights to major U.S. cities
#
Comment
-Improve technology access
-Increase the quality and variety of eating options
429
More terminals and remodeled terminal 1 for wider aisles with additional seating.
430
I believe that San Antonio Airport has an enormous strength in its central, convenient
location. The ability for the citizens of our city to easily access the airport and its
proximity to major business districts and tourism hubs is undoubtedly one of its greatest
assets. I am, however, unsure of what the ramifications are of its central location as air
traffic increases from the perspective of noise management, air traffic congestion, etc.
One of the greatest weaknesses of the San Antonio airport is its terminal building. I've
lived in San Antonio now for 10 years and have seen the air traffic at the airport, the
number of flights and the number of airlines increase significantly. During that time,
congestion in the airport has similarly increased significantly. Moving from the cell
phone waiting area to the terminal building during peak pickup times has taken me as
long as 1/2 an hour. The terminal holding areas, including the seating areas and the
hallways are small and congested. During peak hours, terminal A, particularly around the
Southwest Airlines area, is very uncomfortable and congested. The ceiling height and the
architecture of the building is clearly dated and does not align well with the image of an
open, friendly, modern city that San Antonio is trying to become. The baggage claim area
is embarrassing. For a city that relies so heavily on tourism, our baggage claim area is
unwelcoming, ugly, congested and difficult to navigate. The San Antonio terminal
buildings, compared to buildings of similar size cities is well behind the times and does
not meet the current needs of the passengers of the airport. Other cities, such as Austin
and Indianapolis have vastly superior airport facilities and similar volumes at San
Antonio.
The new parking garage, however, and the car rental facilities, are a breath of fresh air.
While I am interested in seeing an expansion of the number of direct flights in and out of
San Antonio, I am largely satisfied with this with the exception of Boston and Reagan
national at Washington DC. I would like to see more choices and more times to certain
cities, such as New York, but that seems to be expanding as the market in San Antonio
similarly grows.
Lastly, I would love to see some sort of mass transit options from the airport to the
central business and tourism districts in San Antonio.
In summary, I love the location of the airport and I'm largely satisfied with the air service,
although I would like to see continued growth in that area. However, the terminal
facilities are subpar and need significant revision or replacement.
431
Keep up with the ever existing challenge of making flights *possible*.
432
A better system for drop off and pickup (curbside). Separate terminals for pickup and
drop off instead of separate levels. Cars have to fight to get to either level, (arrival or
departure) because they enter from the same access point. Elevated crosswalks so that
pedestrians will not have to enter vehicle pathways (its dangerous, causes traffic delays
and utilizes police officers).
#
Comment
433
Find a way to keep the airport near town, and increase the frequency of non-stop flights
434
Get direct flights. Make terminal to terminal. Access available without exiting security.
Get decent restaurants. Make seating comfortable.
435
More art and things to do while at the airport.
436
Add non stop flights
437
Modern Terminal with convenient features.
438
more direct flights
439
Efficient services like baggage, direct flights
440
Cheaper flights
441
Moving the airport to a new location that allows for easy expansion and keeps flight
paths away from going directly over the city.
442
Expansion to allow larger aircraft ro land and provide wider capabilities for the Airport.
443
plan to relocate airport
444
It must handle arrival departure traffic much better. If located farther away it needs rapid
transit. It should be as quiet as possible. Must have direct flights to Europe. Needs to
accommodate low fare airlines
445
Increase airline gates. Attract additional airlines.
446
More and easier parking should be available.
447
More direct flights
448
i don't fly that much.
449
More flights, better pricing. It is an international airport, there should be way more
international options! I would really love o stay in SA, but traveling is really important to
me and right now I don't feel like I could stay because I can't get out of the country
cheaply, and I don't want to keep driving to Houston or DFW, might as well just move to
one of those cities, you know?
450
Mayor cntidad de destinos internacionales
451
Mas destinos directos
Comments/suggestions
Survey #1 Survey #2
Comments/suggestions received in Survey #1 are included in the below table.
Table B-4: Survey #1 Comments/Suggestions
#
Comment
1
Very nice airport
2
Please have wheelchair access easier. Southwest never answer.
3
Having a food/snack/coffee shop in the rental car location.
4
Outside food not behind security!
5
None
6
Wonderful flight!!
7
Building falling apart. Floors are being held with temporary beams.
8
Providing renditions/pictures of airport concepts helps spark the public about planning.
9
Elevators are hot and overcrowded. Bathrooms are dirty and no soap. No smoking signs
for parking garage.
10
I like the airport the way it is now.
11
None
12
Make the hallways in the Delta/Southwest Terminal more inviting. Currently they are
drab! Use the ceiling to display environmental scenery and cultural/historical artifacts
like Atlanta Airport's underground walkway. Display art by children and adults.
13
Better directional signage to rental cars and within garage.
14
More non stop flights!!! Also flights to Europe!
15
Have more than 1 cashier between 4-6 pm. when I fly in there is usually only 1 cashier
16
SAT is a great Airport! I like the convenience to park so close to the terminal in the new
garage. The road system in and out of the Airport is very friendly and easy to get to
where you want to go. I would like to see more restaurants in the terminal prior to
entering the sterile area (through TSA).
17
The biggest thing I like to see is the information on the general airport website. Clearly
defined so anyone can find it and not hidden in a million folders.
18
Need more food/drink options in both terminals. Need drink and snack options outside
the checkpoints.
19
Attract a hub provider.
20
None
21
Keep it friendly and cozy!
22
Convenience, price, wait time is what matters to me
23
San Antonio airport is badly in need of an upgrade! New gate areas, vastly improved
concessions, clean restrooms (especially the new rental car center -- already super dirty),
open air terminals that are welcoming. I try to limit my time in the san antonio terminals
and concourses as much as possible. Way too crowded, poor food choices and too few
restrooms that are in weird locations. Who is in charge of this place?
24
Why are San Antonio airfares so much higher than Austin's airfares to same destinations?
Austin has many more direct routes and more affordable tickets. San Antonio needs the
same.
25
Coordinate with Austin and build a massive international airport between the two cities
#
Comment
26
I would love more public transportation options but have felt there are none. It takes 20
minutes by car but 1.5 hours with transfers by bus. I appreciate the long term/economy
parking on site (green lot) which is very efficient and affordable.
27
other important items: size of bathroom stalls for easy access with luggage, charging
stations, ample seating, free wifi
28
need to have art display of local artists
29
I'd love to see more lounges at the airport, but what really matters to me are more
international destinations. Why can't we have a flight to mainland Europe?
30
Very important to me that distance to airport from my home does not increase
31
Where do I start with SA Int'l. EVERYTHING ABOUT THIS AIRPORT NEEDS
WORK!!!!!!!!!!!!!!!!!!!!!!!
32
the current trip from long-term parking to terminal is exhausting and very inconvenient
as well as confusing at first
33
Please rebuild something that will represent SAT and our region and build it with
forethought for upcoming passenger and airline trends in mind.
34
Would have liked to have selected more than top 3 and maybe with numerical ranking.
35
Never retire SAT like other cities that move their airports. There is plenty of room to
expand at SAT.
36
Please develop our current, awesome location to the max investment possible. If we are
headed toward a regional second airport, it MUST be accompanied by a plan for regional
mass transit. The current roadblocks in place to sensible development of a
regional/statewide transit plan must be surmounted.
37
Phrase question #7 better, or provide more selections for answers. Do you want to
collect data on the race or ethnicity? If both, then there should be two questions.
Otherwise, how do you correctly select a white/hispanic or latino; or non-white hispanic
or latino. Someone got lazy.
38
Need more direct flight options. Often times I drive to and from the out of Austin instead
of flying out of San Antonio.
39
Public transportation to/from ALL airports is my #1 interest. Providing good PT options
would reduce the traffic impact and the need for parking.
40
none
41
Color code Arrival area zones for pax pick-up and extend covered parking, plus shuttle to
cell parking in order to decompress congestion
42
low cost public transportation service to and from airport to city centers and hubs to
regional centers is an amenity I find in my travels, and it angers me that our city
CHOOSES not to provide it. Dedicated lanes for transit systems moving large #s of people
once they get to our metro area is essential, not just for those coming to our city, but also
for our own citizens.
43
Having recently been through Indianapolis', Charleston's and Sacramento's airports, I
suggest looking at how those smaller airports have modernized and developed their
layouts that I think really addresses the needs of travelers here in San Antonio.
44
Thank you for asking the people.
45
The airport's convenient location is a huge asset compared to many other cities I visit.
Let's meet your future needs at the current site. I know this can be done. Flights depend
on demand, not on the size of the airport. Let's not think that "if we build it they will
come."
#
Comment
46
The only other complaint I hear is there is not a way to get to the other terminal without
exiting security. In the future this should be something to add that passengers ask for.
47
The baggage system at SAT is woefully inadequate. More flights will mean longer waits.
For international flights, waits are even longer in a cramped space. The Austin airport has
a much better system. Please try to copy that system. It will make returning home to SA a
better experience.
48
Having lived or visited a lot in Chicago, DC, Philadelphia, Cleveland, San Francisco and
Rapid City, I treasure being able to get to the airport in 10 minutes. We could use more
and better public transit to decongest car traffic, including from population centers in
the outer suburbs.
49
We are experiencing more and more jet noise at our home in Vista Del Norte subdivision,
especially from private jets taking off and landing. We are a 1/2 block off Vista Real which
is the landing pattern for most jets, yet we have been unsuccessful in getting ANY
assistance from the City of San Antonio or FFA to assist with noise abatement issues.
Very discouraging.
50
I would like to see clear signs/maps from parking garage to terminals and large clocks
near the departure/arrival screens
51
I appreciate the opportunity to weigh in on this topic.
52
We need better public transport options (express bus service) to/from AUS to augment
access to better domestic and international nonstop services for San Antonio residents.
53
NONE
54
Is a third airport between San Antonio and Austin, to be used as a supplementary airport
for both cities, being considered? There is no way that closing either the Austin or San
Antonio airport is financially feasible at this late date, and there is no land adjacent to the
San Antonio airport on which to expand.
55
The main concerns that I have with the San Antonio Airport in it's current state is its lack
of ability for direct flights between both cities within the US and Internationally. For
many flights I take it is often more economical to drive to a city like Austin or Houston
where I may find a cheaper round trip flight that goes direct to my destination (i.e.
London, Frankfurt). If you look at Austin Bergstrom, a city that is smaller than San
Antonio, there is a much greater availability of flights on carriers such as Norwegian Air,
British Airways, Condor, etc.
56
The restrooms at SAT are not large enough for the amount of traffic in the airport.
57
The New Aviation Director is doing a great job!
58
I like the location of our airport and hope it can sustain growth for a while. That said, I
hope someone's securing enough land somewhere for the future site of another airport -
almost all major cities have 2 airports and population growth is sprawling us further...
59
None
60
A-B connector should be a top priority.
61
The airport is old and antiquated, take a look at Austin Airport and try to keep up. Much
rather drive the 45min there than travel from SAT. The look and feel is old and there is
not many options.
62
customer service is essential
63
2nd Airport. Southside or westside
64
Happy
65
Great work!
#
Comment
66
Great job on the new parking
67
move to Kelly
68
We need to be a Hub
69
Spread the love to Stinson! Gas prices/courtesy cars
70
Haven't travel but I had never been in one. But would like too.
71
Improve parking for persons wanting to rent cars.
72
need to have food and beverage stores in the pre-check area
73
I think you all are awesome and doing great work. Keep it up!
74
Pay employees more instead of pleasing only the tenants.
75
-Adding more non-stop flights (international)
- Add more flights to Mexico
76
Add nonstops to Central/S. America and/or Europe . nonstops- Reagan DC/Boston.
maybe midwest or Canada
77
Non-stop flights. Cheaper flights
78
I'm from Dallas and grew up when it only had Lovefield - that became awful and
eventually the move to DFW was the very best decision. SA needs to move out to
another place.
79
Would like USO beyond TSA security; not in main general area. For safety.
80
More direct flights needed.
81
Air fare ticket prices are the driving factor for making a choice between San Antonio or
Austin.
82
Why do I have to drive to Austin for better flights or less stops?!?
83
I like current location. Would not want it further south or east or even west.
84
seeing more direct flights
85
More cheaper direct flights from San Antonio.
86
GREAT AIRPORT
87
Keep the airport in town. I love the convenience of the location.
88
Grow the airport for the city we want SA to be.
89
Need to know: 1. sound! 2. value of my home after increase in sound over Bluffview . 3.
re-sell loss
90
- More direct flight to destination
- Major airline hub stations
91
Primary concern: Do not change flight path where it adversely affects Bluff View
Subdivision
92
put more of the quizzes in more locations
93
improve line control
94
Going to other vending/community places would really get the word out.
95
Build new airport on southside of S.A.
96
Updates on construction at airport or near would be very helpful. updates on anything
new happening at airport.
97
Current airport location is invaluable asset. Also, as someone whose entire career over 30
years has required significant air travel around the globe, I have seen and experienced
many, many airports...and our airport here is quite a good one and a pleasure to use.
Most of the complaints I hear [against] it I find baseless
98
hopefully this will be a "system" plan and not just the San Antonio airport
#
Comment
99
Allowing Combat Veterans (not just a select list) parking discount. More specific;
sometimes my Meritorious Service Medal license plate is honored but my Desert
Storm/SW Asia/Kuwait Liberation registered vehicle isn't?
100
I feel that public transportation capacities at San Antonio must be greatly improved (i.e.
train service/trams) and that greater international flight service be provided (i.e. nonstop
flights to Europe) as I often need to travel to Houston or DFW to do so.
101
N/A
102
This is very exciting, I would love to see more non-stop destinations. There are some
great parking options that don't charge very much but it would be nice to maybe have a
larger parking garage that is close to the airport that offered cheap parking with a shuttle
service. Most likely would generate enough money to pay for the shuttle drivers and
someone to man the gate to pay, or maybe offer a credit card machine to process
payments
103
Also look into possibly using Kelly Field as an international airport (longer runway, more
nonstop destinations)
104
Parking garage has been a huge plus. Though initial designs should have Included the
long term garage to be able to go down to floor "0" (Same floor as short term parking
and airport entrance). Safer to travel across the road between garages. Another terminal
(terminal C) is badly needed as there are no way near enough seating not outlets for
everyone. Most of the time I have to sit on the floor myself or sit many gates down.
105
It would be great to be able to fly to London non-stop.
106
I wish there were more domestic and international flights from SAT
107
I would like to know more about Terminals C and D in the future. Are Terminals C and D
going to have additional check in desks for airlines that are already present in Terminals
A and B?
Terminal A seems very congested most days with not enough room for heavy traffic. I
have seen plans online from Google searches where Terminal A is expected to get a
renovation, but would like to get more information about that.
Is the San Antonio International Airport going to have more flights in the future where it
has flights taking off nearly 24 hours a day? We already have departures from 5 am until
10 pm at night and arrivals from 5 am until 2 am the next morning.
What about direct flights to Europe and Asia? I know it depends on many factors, but I
would like to see if there has been any consideration and research into whether those
flights could be possible in the future. Also, are we going to have currency exchange
available at the airport in the future?
Other airports have flights land in one terminal and the connecting flight leaves from a
different terminal. Is San Antonio expected to have enough traffic to where this is also
possible?
Do you know if there are any plans to bring in more restaurants and shops? I have seen
larger restaurants and ice cream/smoothie shops at other airports after their population
and travel volume had grown significantly.
#
Comment
108
Of course safety is the number 1 consideration what i think of for traveling and airports,
but after that it is convenience, price, and # of direct flights. Thank you for requesting
feedback!
109
I would like the city to go ahead and expand the airport terminals and runways now.
110
I really like SAT. I just wish we had more direct flights —especially to AMS and major tech
hubs.
111
Expand the current airport if possible or build a new larger airport. It’s very expensive to
fly out of San Antonio and there are not many nonstop flights. So I’m almost always
guaranteed a layover somewhere in order to reach my destination. Even if that
destination is a [popular] location, i.e. NYC, LA, Denver, Seattle, etc. Also, it would be
helpful to have more budget international airlines/flights in and out of SA.
112
New restaurants, fast, fresh easy snack type foods, i.e. Nestle Toll House Cafe; Wayback
Burgers
113
If we want grow as a city we need to invest in our city. “New airport”. Rail system to and
from airport
114
Need more space for seating prior to departure in the terminal area.....Terminal A is
awfully crowded !!!
115
your parking garage needs much improved signs or pavement markings for those
unfamiliar to find their way from the terminal to the long term parking
116
Walking from long term parking to terminal is cumbersome due to requirement to use
elevator to go down to level 0. Should be able to use elevator in long term parking to be
able to go all the way down to level 0. Using and waiting for 2 elevators is a burden.
117
Without more nonstop flights, it is becoming more convenient to drive. Delays now
seem to be a constant, and it is uncomfortable to sit in airports.
118
1.Provide current layout and travel statistics on the planning site page, so we can have a
knowledgeable baseline. 2. Along with questions about usage of the airport, ask if
would we might use the airport more often if different circumstances. Some of us may
be electing to drive to out-of-state cities within the US in preference to using the airport
because of certain factors that may be fixable. Thank you.
119
The long term parking garage elevators are horrible. Broken half the time, no a/c, and
slow. Absolutely HORRIBLE. They must be fixed, replaced or something.
120
Maybe get rid of those unnecessarily angry cops that make you circle the airport even
though the person your waiting on is walking out or your saying goodbye to someone as
when you're dropping them off.
121
I previously lived near the SA airport and taught at MacArthur HS. The noise from
airplane flight path was significant, so we moved to the far west side of Bexar County on
Potranco Rd. outside of 1604 near Lieck Elementary School. Now, even though we are 10
miles from Lackland AFB, we continue to hear regular noise pollution, especially on
cloudy days. I would not want any additional airport noise!!!That would cause us to want
to move AGAIN.
122
Aviation business owner/commercial pilot, and consultant. The lack if terminals and
gates to support additional aircraft traffic. Only 2 runways that can be used for airline
traffic limit the capabilities. The location limits expansion without exercising [eminent]
domain. Many concerns and ideas.
123
Expand the runway over 281 into the business park. The expansion would be cheaper
than relocating. It is an easy airport to get in and out.
#
Comment
124
This is an exercise in futility! Good PR, but not viable or feasible! Been talked about for
over 3 decades that I'm aware of, None of us will be around if ever it comes to fruition!
125
Need for VIA to have earlier service in early morning and late evening especially when
you us at the SAT 2 hours before a flight, I could not even walk home because no VIA
service and no continuous sidewalk to SAT when there is no VIA service. I had to wait in
the airport until sunrise for a bus or walk to North Star Mall area carrying luggage in the
grass most of the way.
126
Please add Waffle House.
127
Noise, too loud
128
I like the current location of the airport. It is easy to get to and is not that crowded. It
would need another terminal if the traffic doubles from today. Are the runway lengths a
limiting factor to bring larger planes into the airport?
129
Larger Cell Phone Lot.
130
Shorter TSA lines, more plugs, free wifi, more workstations
131
Offer newsletter to keep us updated periodically.
132
Continue the pursuit of more destinations and inform the city to take advantage of the
new routes.
133
As another option for question 1: Information about what the construction will be
accomplishing as well as a timeline for it's phases and/or completion date. 281 N
construction has a good site for that. Las Palapas was great! Would be nice to have that
back as an option.
134
Was told when last renovation that family bathrooms were a safety risk. Why then do
they exist at most airports?
135
Need to increase long term parking capacity.
136
In the last year or two we've driven to our daughter's house in Dell Valle, Austin and
taken a cab the next AM to the airport (10 min.). Why? Lower fares and direct flights to
our destination.
137
Nonstop flights are needed. Plan for an international hub as well a national hub
138
Looking forward for the new addition. Good luck, thank you.
139
more direct flights!
140
I work for Southwest Airlines and customers frequently ask about: rental cars onsite,
nonstop flights, ease of car/public access to airport
141
Signs - more in Spanish. When changing planes - airlines should have gates in close
proximity to each other. It's horrible to have to rush from getting off a plane at one gate
and having to rush across the airport to another gate that is far from the first one.
142
Adequate signage plan from parking to various areas of the terminal. People at the
airport are always in a hurry! No time to ask questions about where to go. :)
143
public meetings in various areas of the city closer to completion to explain routes, etc.
144
more tours of campus
145
lots of room at Brooke City
146
would like to see more terminals and non-stop flights
147
low fare prices encourage use
148
Send me the website for SAAS.
149
great service
150
Our airport needs an update (interior design)
#
Comment
151
Larger and more modern airport is needed.
152
Bus tram long term parking to term.
153
climate traffic
154
Need a third terminal! badly
155
Great to see more non-stop flights!
156
:)
157
Build transit systems to prepare for 18 million passengers
158
Bigger TSA security check point
159
I love SAT! We live 5 minimum door to door and appreciate how easy it is to get in and
out of the airport.
160
I travel 12+ times per year. SA airport is by far one of the worst airports in regards to our
city size that I have experienced. It needs expansion, better amenities, better parking,
etc. in order to compete with other top destination cities.
161
When catching the bus [illegible] I just feel like a kid in the candy store because just
seeing the planes go by.
162
We need to think [illegible]. No small steps. If we are to compete with major cities for
business and talent, we must have a significant airport.
163
Future airport designs need to be convenient for transit, prioritize nonstop flights to
US/int'l destinations, and minimize wait times inside the airport (check-in and security)
164
No smoking and phone use around gas pumps in new garage by car rental company.
165
Not a very helpful survey! Too broad, what are you looking for in your answers. Would
love more info and engagement. Airports are the connection future to any city. We lost
so many HQs and business opportunities already due to lack of our airport quality. And
there is no change in the future. We rank continuously low in airport surveys. Lack of
nonstop, lack of good prices, high parking costs, no expansion possibilities etc etc.
166
Learn from other cities world wide mistakes. Not our own.
167
Love our airport!
168
Thank you!
169
My suggestion is for a VIA Express route between the airport and Centro Plaza.
170
Keep it small! Keep easy lines - don't make it complicated.
171
Need some good restaurants outside of check point.
172
Food on first floor
173
I like the airport
174
Very interested in the future of the airport
175
None at this time
176
More parking closer to terminals
177
Have enjoyed the updates at the airport so far (minus TSA that does not always manage
their staff/wait times well. Example 2 weeks ago midday flight, showed up 90 mins early
for flight, spent 10 mins at check in and baggage drop off and close to 40 minutes at TSA
line; there were only 7 people ahead of me. I understand they were training but I had
plenty of time to also observe them hugging and joking and socializing. Clear the line
then relax, did not present as professional. Did address it at the time and the excuse I
received was "training"), look forward to seeing what is next.
#
Comment
178
What about noise abatement? The Replacement Window/sound proofing program
came to a halt. Air traffic noise is still on the increase and many homes within take-off
and landing paths have yet to receive improvements for noise abatement.
179
I love my SAT!
180
Bring back the shuttles.
181
Provide more public transportation in and around airport
182
What consideration is being given to neighborhoods on flight path
183
Please keep direct flights to Colorado Springs.
184
More non stop destinations and attract other low fare airlines
185
Need to compete with austin for [international] flights. I myself had taken 3 flights to
europe this yr. And know lots of people that are [flying] tk germany and UK from austin.
That could boost san antonio airport maybe even cuba flights will be an amazing idea.
186
Get more nonstop flights
187
A 25% max (JET) take offs from all 4 directions runways would be fair. Share the takeoff
noise to everyone who lives at the end of the runways.
188
non-stop flights from SAT are desperately needed. Also I wish airlines would stop
treating us like a second class city (e.g. how about larger planes on flights from SAT to
large cities like Chicago, New York etc.)
189
Bus/light rail options
190
Let our airport alone. It is in a great location. We do not need to be driving 60 to 70 miles
away from San Antonio to catch a plane. Find something else to spend your time on. My
time is valuable but apparently your time is not!
191
I would prefer a new airport with 2 to 3 parallel runways, far enough apart to have a
departure/arrival only runway in order to increase arrival and departure rates. I would like
terminals that do not include an alleyway so that aircraft do not conflict with each other
pushing back. I would like ground surveillance. I would like us to be able to beat out
Austin on all these things. Right now we are losing, and I see the biggest issue being our
airport layout more than what amenities/flights we offer. These things will come with a
better airport.
192
The international airport will need to grow to accommodate the future. Will need to
acquire new location for larger aircraft.
193
Wish there was a non-stop to DCA. I always end up driving to the Austin airport as still
quicker even with driving time factored.
194
The SA airport is dreary & dark compared to others I've visited. It lacks things to do or see
besides the boring, overpriced food places. For being in one of the largest cities in the
US, the San Antonio airport is boring.
195
Please update the restrooms in international arrival space!! Needs to show better image
to tourists arriving in our beautiful city.
196
Please keep the airport where it is!.!
197
Because passengers have to wait so long inside, it needs to feel comfortable. That would
reduce stress levels, especially during delays and crowded conditions. Cleanliness is
important. Inside space so you don’t feel too crowded. Terminal 2 is great. Spacious,
plenty of seating. Terminal 1is too narrow and cramped. As a reference, DFW terminal D
is ideal. It’s been 10 years since I’ve been there, but Austin airport was great inside. Ease
and good traffic flow in Pickup and drop off areas is critical.
#
Comment
198
get a nonstop flight to boston.... please.... i and im sure many other people make the
drive to austin just to get to boston quicker - it shouldnt be quicker to do that
199
I used to take my son (now 16) to see the planes take off and land when he was a toddler.
Since there are more security measures in place I can't do that with my daughter. Is there
a way I can show her the planes safely?
200
Having flights from Mex. doesn’t make the S.A. airport an int’l airport - it’s our neighbor.
201
My main complaint is the lack of direct flights to and from SA. I hate having to leave at
5:30 am to catch a flight to IAH or DFW to then catch another flight to my destination,
wasted time.
202
Improve the airport, it is a shame we have to go to Austin to get to Europe or even
Washington DC
203
We need direct public transit from the airport to downtown and maybe also from the
airport to the Medical Center. Please.
204
Make the concession restaurants stay open when the airport is open. Johnny Hernandez
place shuts kitchen at 5:30 because “most people have eaten by then” ...in what time
zone? Ridiculous.
205
Runway expansion, terminal expansion to keep up with rapid growth of south Texas. This
airport needs to keep up with Austin to have any chance of real growth, both with flights,
airport configuration, and terminal size.
206
We need more non-stop destinations especially to SFO, SJC, LGA, ERW, etc. Would like to
see a comparison of Love Field and Austin to SAT
207
please move the airport outside 1604, to limit sound pollution
208
n/a
209
Something needs to be done in regards to updating the airport. It seems that we have
ignored the airport and its place in the overall robust growth expected in the area. I am
glad someone is starting to take notice of this issue.
210
Whatever is chosen will require funding; what are options?
211
I continue to be frustrated when improvement are made! Thrilled the rental and short
term parking are complete, but frustrated that in order to go into airport have to wait for
an elevator- why not a large escalator? Also- have you been to Love? See the WIDE
walkways to the gates- at busy time in SA you cannot get down the concourse without
dodging people. SA must think bigger- we continue to make decisions as if we are a
small town.
212
Please keep in mind that the majority of the public no longer watch television or read
newspapers for news about issues important to them, it's all about the internet.
213
The planes fly in too low over Churchill Forest and are too loud.
214
Immersive and art gallery/educational style projects in airports have really uplifted the
traveling experience. Traveling can be stressful and when the limbo time is more
enjoyable for everyone (sans phone) it can make people more at ease and kind to travel
around.
215
Make the airport nice, like Denver or Seatac. San Antonio is tired low rate amenities.
216
I would like to see a San Antonio/Austin regional airport.
217
The long term auto parking experience at the airport has been substantially degraded by
the recent changes. Effort should be made to simplify access from the long term garage
to the security lines. It was easier to get to my flight when the airport was under
construction than it is now.
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218
Biggest suggestion would be to connect terminals A and B after security. Security lines in
Terminal B have confused passengers about which terminal. Also, increase the number of
direct flights to the Bay Area.
219
I've been driving to the Austin airport recently because they have more non-stop flights
and often lower fares as well... so I can get to my destinations quicker (no layovers) &
cheaper than flying from San Antonio.
220
Parking is hugely important! Very few SA take public transportation.
221
Surveys are great, thanks for sharing on Nextdoor!
222
Either add another airport or quadruple the size of our current airport. Our airport is
pathetically small, the city is quite large, how do we expect to bring more large
organizations to San Antonio, our airport is ridiculously small. I suggest building another
airport entirely, or putting in a terminal down at [Lackland] AFB. SA International Airport
needs more gates regardless of what happens. A city of 3 million should not have an
airport with 20 gates, it should have an airport with 80 gates!
223
We are constantly choosing to drive to Austin for better flight prices and direct flight
options for International flight. Please allow Southwest to reinstate direct flight to
Mexico City!! This is our most common destination!
224
subway or light rail from downtown and other strategic points to Airport
225
It is pathetic that we are the 7th largest city in the US and our airport is as small and does
not have as many direct flights or is considered a hub for a major airline. No wonder we
can't get major companies to move to San Antonio or get any more major sports
franchises to re locate to San Antonio.
226
I would appreciate consideration of a noise abatement campaign for my portion of the
neighborhood where I live. 78216
227
The San Antonio International Airport could be as big a hub as Austin but is severely
lacking! Only a select group of airlines fly in/out of SAT with a limited schedule.
International travel is very limited unless you want to go to Mexico. Terminal amenities,
especially Terminal B, remind me somewhat of a regional airport not an international
airport. San Antonio is one of the fastest growing cities we have but this growth is not
reflected in our airport.
228
1. Assistance is needed from the parking to the terminal - for older passengers traveling
alone (+ handicapped). 2. The entrance to the short-term parking is not clearly indicated:
I ended up in the long-term, during my last trip, and had to go around one more time. 3.
This survey should show N/A or 0 in question # 4
229
more direct flights/ in particularly Portland, OR
230
I am concerned that San Antonio's Airport is not keeping up with its status as the 7th
largest and fastest growing city in the USA. Thank you for tackling this issue!
231
Demand is growing. For San Antonio's future economic growth and to retain the
industries and businesses that it currently has, it needs to expand to allow for more
flights and ideally more direct flights nationally. The location is great, we all appreciate
the convenience but if there is room for expansion then that needs to be considered.
232
The location of the SA airport is ideal & with all the money spent on recent improvement,
e.g., parking garages, terminal 2 remodel, etc., I hope this survey isn't a precursor to
moving the airport location.
233
Move airport south of downtown. Plenty of space. Plenty of room for traffic. Plenty of
room for growth.
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234
N/a
235
There needs to be a good coffee shop outside of security for those waiting for
passengers!
236
Food is bad at our airport!!!! Unhealthy. You can’t even get a freshly made sandwich.
Secondly the noise levels for those on the flight paths is increasing in frequency and
decibels. I haven’t heard any plans to change these approaches and move them over
streets or over industrial areas. Or just plain move the airport to one of the old Air Force
bases as Austin did.
237
Find a way to buy property around the existing airport and expand the facilities here.
Main asset of SAT is close proximity to downtown and suburbs. We do not need a new
airport in some distant location.
238
The last compliment I read about the airport is that it is customer friendly - - in part
because it is not a mega-airport.
239
If the airport moves (i.e. combines with Austin), there MUST be high speed public transit
options. One of the joys of the SA airport is its location. Any changes [need] to take into
account transit, employment, and volume of travelers
240
SA Airport is one of my favorite airports - free [Wi-Fi], easy to get through TSA, easy to
find gate, not too noisy. Not sure why it was designed to take two elevators to get from
long term parking to the terminal, as this creates a lot of confusion for many travelers.
Rental car facility is nice.
241
Advertise USO better and more
242
Need more restaurants before the check point. No place to get coffee nor breakfast
sandwich.
243
Our airport needs to be convenient and competitive with other major airports [in] Texas
to receive additional arrivals and offer flexible departures for international flights. Add
more restaurants/bars, coffee/tea/beverage stations with free [Wi-Fi] and charging
stations that are accessible before entering the secure areas.
244
The parking garage is VERY CONFUSING - The numbering system IS RIDICULOUS.
245
Leaving San Antonio due to the low number of non-stop flights. This seriously needs to
change!
246
Consider a regional airport that will serve the I-35 corridor from San Antonio to Austin.
Maybe located east of San Marcos.
247
Na
248
Please stop fantasizing about our airport as being 'international.' We only have
international travel to Mexico. For all other international destinations one must travel to
Houston, Dallas, or other major airports. And stop planning 'to move' the airport. MOVE
IT already. Yes, you may upset those in 09 and 12 zip codes, but this is the 7th largest city
in the U.S. There are many other people that would like to have the airport nearby. Stop
talking about it, and quit conducting useless surveys. Please DO something about it.
249
Keep the airport where it is, just enlarge it. It's very close to downtown, which is a big
plus.
250
Will San Antonio ever be a travel "hub"? Is that even something desirable for our city?
Also, how will the advent of alternative transportation options (e.g. high-speed rails, self-
driving vehicles) influence the airport's strategy in the coming decades?
251
Consideration of new regional airport between San Antonio and Austin should be
seriously considered.
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252
San Antonio lost some of the biggest fortune 500 companies headquarters just because
there are no direct international flights towards Europe and Asia. San Antonio must focus
on attracting travelers from Europe and Asia in addition to South America to attract
fortune 500 companies. It benefits the economy and the citizens of the San Antonio.
253
Improve ticketing & security check
254
Our airport needs more direct flights in general, and to places farther away. Getting your
bags after a flight is a problem and time consuming.
255
Need more seating/charging stations
256
Thanks for taking the time to create a survey and check the pulse of the public on airport
planning and some operations.
257
If we are an international airport We need to have [restaurants] and stores open in the
airport when people are flying in and out. They have no 24 hr. areas.
258
Look to PDX airport for reference on redoing the airport.
259
Get rid of hokey ambassadors. Decide if you want to be an airport for people who
actually live and work here or just bottom-market tourists. And put some damn a/c in the
parking garage elevators!
260
Picking up my 77 year old mother has become a real hassle. Last Christmas, I had to park,
take a shuttle & take her on the shuttle. Picking up people at the terminal is a nightmare.
Terminal A also looks really sad compared to newer, updated airports.
261
I love the size and convenience of the current San Antonio airport. The new parking is
strange. You take an elevator down from the parking garage then walk across then take
a 2nd elevator down then walk across then take an escalator up 2 floors. This seems
ridiculous.
262
Love the new long term parking garage, need more handicap spaces!!
263
Transportation INSIDE of airport for handicapped, accommodations for handicapped,
parking and loading ease. KEEP AN "IN TOWN" AIRPORT!!!!!
264
I suggest building a new regional airport for all the small private and corporate planes
that currently use SAT. I have had numerous delays on Delta and Southwest flights due
to small planes with landing gear or engine issues that result in the runways begin
blocked.
265
Noise abatement is very important to me
266
I hate going to the Airport. Its [too] congested. Makes me very nervous. I always avoid
having to pick up at Arrival and Departure.
267
Very important to me is departure time; so many flights are not nonstop so I often have
to get up at 3:00 am in order to be at time airport for an early flight. I do love the
green/red indicator lights in the new parking garage for available spaces!
268
Airport is too small. Years ago should have worked with Austin to build a great regional
airport like DFW. Instead our normal small town thinking prevailed.
269
Handicapped accessibility is very important!
270
If the parking garages are full, it would be helpful to know about this before exiting 281,
so one could go directly to long term parking. The sign just before the garage entrance is
informative and yet, highly annoying.
271
Non Stop to Boston would be helpful. Flight costs are often higher in San Antonio than in
Austin. I drive to Austin to save money.
272
The last few times I've been through SAT the TSA Pre-Check line isn't open and I have to
wait a while in the regular security line. This defeats the purpose of me paying for Pre-
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Check. Its frustrating when I get behind a family or inexperienced flyers and have to wait
for them, hence why I paid for the Pre-Check service.
273
More direct flights in and out of SAT - make it happen!
274
Flow of traffic is important for arrivals and departures. Since security requires early arrival,
airport restaurants are important additions.
275
Thanks for asking.
276
n/a
277
Would love to see a direct flight to Peoria
278
With the estimated increase in air traffic, what will the city be doing to minimize the
noise / pollution impact on residents, specifically those who live near the airport?
279
SAT needs more direct flights within the US. I love that the airport is in the city.
280
none
281
Availability of direct flights to major cities is an issue. I find myself going to Austin to take
more direct flights.
282
Airport growth and expansion is vital for our city. Glad to hear there are some plans
being made, I fear we are already too far behind.
283
I feel the SA airport is continually upgrading...so glad that all the rental car spots will be in
one place. Wish the ticket prices weren't so steep.
284
Make outlets convenient and plentiful. Offer more nonstop flights
285
So tired of jet noise over my home during late or early morning.
286
Hello! My name is Stephanie Aranda. I'm an San Antonian who currently studies
architecture at Drexel University in Philadelphia. In addition to be interested in
architecture, I am also very interested in aviation, urban planning, politics and
community! I am so passionate about San Antonio and am so excited to see our beloved
city evolve. I can't wait to return to SA and engage in our community. Until then, below
are some of my ideas about how SAT can reflect our love for our city, show our
commitment to hospitality and convenience, and embrace our local community and
climate to create the best possible airport for San Antonio. The airport is an extension of
our community - its the first thing air visitors come in contact with when they arrive and
the last thing you experience before you leave. San Antonio is unlike any other city, and
we want to make sure people know that! First are a few things that I think the airport can
benefit from:
- low cost public transportation from downtown to SAT - it's been talk for a long time
about incorporating trains into our urban infrastructure. They're fast and timely. As the
city grows larger, I can see that trains would be a fast and efficient way of linking people
to get to were they need to go faster. For now, we have VIA. Growing up in SA, I have not
seen too many people use the bus, but it is something that I hope will become more
utilized. So the bus linkage to the airport is great, but in an evolving world and growing
city, speed and efficiently are key - two components that buses don't always offer.
- convenience stores in airports! - nowadays, it seems like airports and malls are
becoming one in the same. Who needs to buy high end items or luggage while they are
inside the airport?! While SAT doesn't look like a mall, I have seen this plenty of times in
other airports. It irks me a tad, the average traveler is usually running from place to place,
often remembering what they forgot while they wait inside a terminal. Having
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convenience stores where travelers could buy last minute goods such as stationery or
personal care items, would be a great convenience. A mini CVS would be appreciated by
all travelers!
- spots to past time - whether you're a traveler stopping in SA for a layover or arrived to
the airport early and looking to kill time, there should be designated areas that provide
comfort and interest to the traveler. I went to Albuquerque a couple of months ago for
business, and an unexpected thing I found at the airport there and loved was that they
had an observation deck. It had a great view of the tarmac and of the mountains in the
distance. Finding this observation deck was such an exciting thing (especially because
I'm an aviation enthusiast!). With SA having so many military bases as well as the best
flying weather in the country, why wouldn't we want to show off such a key factor that
defines our city?
- dining options - I have to admit, I think SA does a great job at this and I hope that as the
airport expands, SAT will continue to host local eateries within the terminals. A few
weeks ago, I ate at La Gloria with a non-SA friend who was visiting. Although we didn't
get a change to visit the Pearl location, the airport one still was able to offer local cuisine
to travelers and locals who didn't get to make the stop while they were in town. In
addition to local eateries, it would be great if local coffeeshops and bakeries could show
up too! I can envision myself in the future sitting at a Local Coffee, Rosella Coffee Co. or
Bakery Lorraine in the airport while I am waiting for my next flight. Any why don't we
have a Mexican baked goods in the airport yet? Cafecito and a concha could make
anyone's morning! There is one thing I do want to see back in the airport - Whataburger!!!
- an updated airport traffic control tower - again, it's one of the first and last things you
see. Think of the ATC tower as an extension of the downtown skyline. Our ATC isn't
unique, I have seen plenty of airports with the same one. Let's add some SA flair to it!
-public art - it totally transforms the space and the way people interact with it! Everytime
I go into Terminal A, I see someone talking a photo of Plexus C18 by Gabriel Dawe.
However the suitcase circle in Terminal B is interesting, but not as engage and fun. And
don't just showcase well known artists, show some local work too whether it be from a
local artists, student group, etc.
The next couple of points I would like to bring up have more to do with the architecture
side of things, but are important in shaping our identity! I hope to see SAT committed to
sustainability.
- conservation - its important that SAT features high performance building develop and
low-flow fixtures in order to combat high temperatures and minimize our water usage
- materials & resources - recycled materials used all around reduces waste and makes
great use of otherwise unused parts. Regional materials and resources should be use
implemented to reduce environmental impacts from excessive transportation.
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- energy & atmosphere - we have a lot of sun, so lets make use of it! Generating sunlight
to electricity can produce a good portion of the building's overall energy.
- air quality - our Texas air is so clean compared to the northeast air. Let us embrace our
air and have good indoor air quality as well. This can be improved through use of the
correct entry systems, CO2 monitors, indoor pollutant control and outdoor air filtration.
Materials should have a low-VOC content to improve air quality.
I also have to compliment SAT on a few things:
- cleanliness - What a beautiful and clean airport we have! I'm always proud to know that
our airport is very clean and maintained. Travelers definitely enjoy the little luxuries of a
clean space!
- friendly staff - keeping up the SA love!
- small but homey & international feel of the airport - directly reflects SA's big city/small
town feel!
Thank you for taking the time to read through the long comment. I hope these points
assist y'all in transforming SAT! I have classes year-round, but plan on being in SATX next
summer. I would love to help envision and plan the future of SATX while I am back next
summer. It is a real joy for me to contribute back to SA!
287
Need more seating in the terminal
288
I travel once per year but I go to the airport often almost every other month to pick up
family. Once in the airport going up the ramp to leave someone or the ramp below to
pick up someone is almost always congested. When remodeling should have made more
lanes. There needs to be a more organized way when leaving or picking up passengers.
Too many cars just stopping anywhere to drop off passengers. Thank you.
289
Move the airport - this one is unsalvageable. Fire the architect - it is simply
[embarrassing]
290
Based on the population growth in San Antonio, new airport is necessary. If city want San
Antonio to become a real center, bigger airport is a necessary. First impression is
important to people, especially for business people who [flies] often and wants to do
business here. Biger airport is a priority to draw attention to major airlines in order to
open more routes and bring more people.
291
Provide shuttle parking lot service two hours before flights begin.
292
Noise abatement continues to be a serious concern of mine.
293
Expand the airport in its current location.
294
Get rid of the city manager would help
295
Don't forget to strategically fix the horrible roads inside the airport property. The nice
buildings don't match the third world country streets!
296
We need the Shuttle again from the arrival gate to the long term parking lot.
297
I have felt strongly that our airport needs to expand (more runways, more non-stop
flights) to attract businesses that will create more opportunities for residents and
prosperity.
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298
THANK YOU for not allowing luggage people that swarm cars & take off with your
luggage while expecting a tip at SAIA!! PLEASE improve the visibility of signs to gates
coming out of security. It’s dumb for me or our guests to have to ask someone where the
signs are. PLEASE [lengthen] arrival & departure car space: crapshoot not to get hit or
stuck. Also PLEASE get security to cut people some slack in time at arrivals posts. I can’t
always circle the airport when a flight is late when it gets dark or the weather is bad. Give
me a minute & no I’m not going to park & walk-disabled and alone & really old. Thank
you for listening!!
299
I have driven to Austin for a direct flight to DCA.
300
Working elevators in new parking garage. Two were not operational during the busiest
time of the day. Also, better lighting and signage on the way into the airport. Near miss
hits by people not knowing which lane to be in.
301
Need all gates to be commonly available past security
302
Use our geographic location as our competitive strength to lure fliers and airlines.
303
We actually despise the long-term parking at the airport now. The fact that you have to
go down, then up, then across, then up/down again is ridiculous. Signage is awful and
every was lost the last couple times we flew.
304
Always keep the tsa line short
305
[Traffic] signs to arrival/departure areas VERY CONFUSING. I end up in the wrong lane
EVERY time I go!
306
I strongly believe that San Antonio must build another airport (maybe domestic) outside
the incorporated boundaries. It must do this to plan for continued growth on the
northside, but to help feed a growing economy. It might be worth having one near San
Marcos (SA-Austin Metropolitan Airport) or up NW of 1604 where growth is greatest. SA
will never become a true financial/business/talent center without a major travel hub of 2-
3 big airlines. The Atlanta airport transformed that city!
307
Since I live near the airport the possibility of expansion that's good for the city is not
good for me. I can't afford to soundproof my home nor move, there are times when the
windows rattle.
308
Please make our airport equal to what the 7th largest city in USA should be. It's
embarrassing how small it is and how [Austin] gets better flights and has more carriers
that utilize it. If San Antonio leaders continue to think small and keep San Antonio small,
this city will outgrow itself and major companies will move elsewhere without the flight
options Dallas and Houston have.
309
I'd like to see the airport expanded, but in its same location! It's SO convenient!!
310
With delays now a constant factor, comfortable seating has become a real priority. There
was one airport that actually had some chairs that allowed you to raise your legs,
something I badly need for heath reasons.
311
Connect the terminals on the secure side so passengers will be able to access all vendors
without having to go through security s second time
312
Convenient and safe baggage pick up is needed.
313
Signage at airport is confusing leaving the airport by car. Have gotten on the wrong
freeway several times.
314
I like to enjoy looking at different types of art at any airport I travel to (including SAT). I
appreciate paintings and sculptures.
315
What are the busiest days of the year for S.A. International Airport
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316
You should be embarrassed that Austin’s airport has so much more capacity and non-
stops than San Antonio. I shouldn’t have to drive to Austin to fly to London.
317
Need one security access point and not separate between the new terminals. Many times
I've had to change flights on AA and had to switch to A terminal and I have to toss the
water I just bought in B terminal and buy a new bottle in A terminal and that gets
expensive with the airport pricing on everything.
318
Parking is also important. I travel weekly so this info is great
319
1. The signage for the parking garages is confusing and hard to read. Please make it
more clear as to which lane leads to the short term parking and which goes to long term
parking. I often end up where I don’t want to be because I cannot decipher the signs
quickly enough. 2. You need some means of transportation to and from the short term
parking garage for disabled people. The current arrangement poses a significant
hardship on anyone who has difficulty walking.
320
The current airport is convenient and accessible. Need to make the TSA lines move a
whole lot faster. Otherwise, no complaints with the airport as it is now.
321
Develop a connection between terminals A and B (much better restaurant options in A)
322
How do you build a new parking garage and already have overflow issues? I’d love to get
an explanation.
323
Enforce arrival parking regulations. Diversify restaurants. Increase seating near gates.
Make gate announcements more uniform and louder.
324
We recently moved from San Antonio and while we have access to DFW and DAL I miss
the ease and convenience of SAT
325
Please don't build regional airport. I don't see our service improving just because the
city spends a ton of money on a new airport.
326
Please discard the 50’s old music you play over the entercom ! It’s so past tense ! Nobody
likes that kind of music
327
It would be great to have more international flights from SAT.,esp to India. There are a lot
of Indians living here and we have to go to Dallas or HOU to visit India.
328
Put somewhere to eat/ get coffee outside of secure gate areas. Many people wait here
and have zero options.
329
At times I have driven to Austin because of better international flights & I would much
rather always fly from San Antonio.
330
Nonstops!!!!!
331
Having the exact same route to the two terminals needs to be revisited. First one creates
traffic congestion that back ups making it difficult for flow of traffic. At one time I was
"gold " on three airlines due the amount of flights I was on each week from San antonio.
The current situation will not hold up with the increase forecast of passengers.
332
Aircraft noise is very disturbing
333
Location of current airport is perfect. Close to downtown where most tourists visit.
334
Parking at the airport for a flight takes up a ridiculous amount of time. It’s the number
one complaint I hear from my neighbors and friends.
335
Build a new airport!
336
Desperately want non-stop flights to Washington DC Reagan Airport.
337
Especially since everything is so new, I’d like a better information system to identify, for
departures, where I am when parking and the fastest way to the terminals; then as
equally, an easy way to locate your vehicle upon arrivals.
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338
CoSA missed a huge opportunity when Kelly AFB shutdown. Austin was forward
thinking. Unlike the dinosaurs running our city.
339
Healthier food options, non-stop flights, and polite/speedy airport security checks, are
big factors for me.
340
Need better public transportation to the airport and to downtown. The public
transportation in a city this size is embarrassing.
341
Really 14 mph approaching parking and gates....[speed] bumps would be more effective
in slowing cars down.
342
Please do NOT move the airport! It's north central location in San Antonio is great for
most people living here and easy to reach. If you move way north or south, etc it will
increase travel time significantly!! The people who complain about airport noise need to
shut up. They should have known when they bought near an airport that there might be
noise in certain areas close by.
343
Easy access by car, more non-stop flights
344
Long term plans for an airport, unlike for highways, should be big and quick. You must
take your best projections and make changes now. One of the things travelers hate is
construction at an airport.
345
I enjoy the airport. I’m thankful the #5 bus takes you right to the terminal for $1.30-$1.45
346
The location and convenience of the current airport is one of the city's greatest assets
and should be valued highly in any analysis.
347
More lines to go through security.
348
Flight path has not been identified in the survey. This is extremely important to San
Antonio residents.
349
Really need convenient short term parking!
350
The security area needs to be much larger and serve both terminals. This is the only
airport I have ever seen that has separate security in each terminal. If someone arrives on
American and needs to switch to a Delta flight, they have to waste precious time going
through another security check. Passengers should have access to all terminals after
passing through security.
351
SAT needs additional TSA lines for early am flights.
352
It will be interesting to see how the airport can expand being surrounded by
development.
353
Accessibility to/from the airport and its ancillaries is of importance to me.
354
Would love to see more options for lounges in SAT, especially a priority pass eligible
lounge.
355
It is not likely that San Antonio will ever have the lift of Dallas and Houston. A high speed
train to either airport would be a very good thing. I lived in Lyon France, the countries
2nd largest city, and could take high speed rail right to CDG. This service was also
available in many other French cities.
356
Please do not make me drive on 281 or 35 to get to the airport!
357
more flights to more cities and destinations are needed by SA to keep up with Austin
Airport
358
Please add more nonstop flights to Destination cities with Southwest Airlines. The
Southwest terminal area is in desperate need of an upgrade. It’s very outdated. It reflects
poorly on our city.
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359
Would also like to have an assortment of "eating places" beyond security. More direct
international flights i.e. Europe
360
It would seem feasible to have an area airport for S.A. and the fast growing small towns
around it, rather than merely an inner-city airport.
361
TSA - I know their job is tough, but it would be nice if they would smile every so often.
You don't want people's first impression of San Antonio to be poor because the TSA was
downright rude. I was screamed at by San Antonio's TSA when I was pregnant for
walking where I thought they told me to. It was an awful experience that I wouldn't wish
on someone stopping through the city.
362
SAT is located in a part of the city that severely limits the amount of growth that can take
place. They are effectively a single runway operation. The only reason delays aren’t very
high is because there aren’t enough aircraft to be a factor. I now fly out of Austin for most
trips because they have more non-stop flights for the same or lower cost.
363
The new parking garage needs better parking space numbers and better signage. It took
me forever to find my car and I had even taken a picture of the spot and number - seems
like each level has the same numbers and really confusing. Same thing happened to my
co workers. It was also confusing on how to get to and from Long term parking and the
terminal. I won't park in it again but instead will Uber
364
I especially like that the San Antonio airport is close to the center city and not in some
distant outpost.
365
Despite recent "improvements," our airport is extremely inefficient when it comes to
handling passengers through security lines. (Space and number of security gates are
insufficient to allow easy flow of passengers such as would avoid congestion and long
delays. Traffic flow and signage in parking garages are quite poor.
366
provide an atmosphere of less pushing & shoving.
367
TSA agents need to be more professional and better trained. The agents at SAT are rude
and enjoy patting down people too much. Have some common sense or get better
training on who is a threat and what to look for.
368
SAT needs more direct flights. My family, friends and neighbors constantly complain
about this.
369
San Antonio International Airport is conveniently located demographically and for
passengers going downtown or to area military bases. Every effort should be make to
keep it where it is now.
370
Make changes to the way airlines load aircraft. i.e. start loading assigned seating from
back, not front first.
371
Expanded noise abatement program needed for Eden neighborhood.
372
It's great how clean and modern the airport is. Keep up the great work on expanding
non-stop flights. Retrieving checked luggage at SAT is very slow compared to other
airports of this size.
373
The SA airport does not reflect the facility that should service the 7th largest city in the
US - it is not in the same league as the secondary airports of Dallas and Houston (Love,
Hobby). To support business, it should be possible to do up and back same day trips, esp
since we’re in the central time zone. That’s crucial for business travelers. Today, most
trips require a connection and that means a whole day is spent traveling.
374
I DO NOT want a new airport built. I would like to see the TSA precheck hours extended.
The new parking garage is already too small.
#
Comment
375
A direct shuttle or train between the airport and downtown would be greatly beneficial
to visitors.
376
The rental car solution/change at the SAT Airport is a complete disaster and a beyond
terrible idea. The Walk from the parking area to actual airport causes such a delay when
trying to catch a flight.
377
Probably to late, but there are way to many elevators that have to be used to get from
the Long-Term parking garage to the terminal. Should have done escalators as they are
more efficient. I now hate having to go the airport and park. It was actually better during
the construction when we had to go around and could just walk into the terminal at
baggage claim level and then only go up 1 escalator. Very poor design in my opinion.
378
If the 20 yr plan is to grow the SA Airport, it would be great to invest in conveyor belt
walkways throughout the airport. It would be helpful and convenient.
379
The airport would benefit from an offering of local food and retail options.
380
Noise issues with increased air traffic needs to be re-evaluated. Those in flight path have
less than 6 hours per night of no air traffic.
381
The new parking structure is terrific, but still very confusing to get from it (esp long term)
to the terminal ... it seems so even for frequent travelers (I often provide assistance myself
as a traveler).
382
Expand Expand. Extend runways for bigger aircraft. Or...make a second airport on the
south or east side. Lots of flat land
383
Provide construction updates, parking issues, routing changes with our airport
384
Provide area at pick up for limo's and private cars.
385
Building a bigger airport that can accommodate larger planes will allow more
international flights to/from SA. The city has outgrown the size of our current airport.
386
You really need to improve the pickup lanes. I'm so tired of having to navigate all the
people that are just sitting there parked waiting for their guest. That lane should be
constantly clear so that people that are ACTUALLY picking up can get in and those that
aren't should either wait in the cell lot or circle the building. That's how every other
major city does it. The last time we were there I got yelled at for trying to pick my wife up
because there was nowhere to fit our car with all the parked cars.
387
Provide easy organized ingress and egress from airport.
388
Security lines are not staffed appropriately at busiest departure times. I regularly see
agents at Pre check with no passengers waiting in line yet the regular boarding line is
snaked around multiple times abs attended by 1-2 agents. Additionally, if ticket prices
continue to be higher than Austin for major destinations, San Antonio will lose out on
thousands of passengers per year.
389
Stop the perpetual construction and develop a clear plan to implement. Evaluate reason
for lack of direct flights. Does SAT have unreasonable gate fees, poor ground crews,
taxes, etc.?
390
I think the airport is located near many business locations. I have no interest in funding a
new airport. Houston & Dallas are hub cities. We will not be able to compete with them,
regardless of the SA location.
391
Long term the airport likely needs to be moved.
392
For this airport to truly grow it should be located elsewhere. Current location is locked in
by residential and commercial development
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Comment
393
If a super Airport is planned between SA and Austin, rail and bus options must be part of
the mix... with easy links to transportation to and from home, with luggage.
394
Cleanliness of bathrooms are important to travelers. The women’s bathroom is often
disgusting with toilet paper with feces/urine still in many toilets/stalls. Multiple hooks
should be inside stalls. Placing items on the ground is unsanitary.
395
Our airport is so very narrow and small in comparisons to airports in Houston, Dallas,
Puerto Rico, Hawaii. The aisles need to be widened and floor should be flat.
396
Noise mitigation really needs to be address as well. The noise abatement areas are
growing smaller yet noise, though not meeting increased decibel levels required, is
getting more constant and disruptive to residential areas around the airport.
397
Keeping cars from blocking the pick up area while they are waiting on their guests
398
I can almost always find significantly cheaper flights from Austin. Why is that, please fix
it.
399
The new garage layout with elevators that don’t always work is an issue that should be
looked at. Terrible design!
400
Love the convenience of the airport in its current location. However, it is getting
increasingly crowded and is, frankly, unpleasant to walk in, wait in, etc. The best airports
of similar size (capacity) I have been to lately are Austin (it pains me to admit this) and
Indianapolis. Indy is the best airport I've been to of SA's size lately. Wide concourses,
high ceilings, great restaurants, etc. I am interested in seeing an airport that welcomes
visitors and residents in an elegant, non-crowded way. We also need more direct flights
(but you already know that) especially to the East Coast.
401
Would fly more if more options and better prices existed.
402
departing planes wake me in the morning and at night
403
Thank you all for continuing to improve and plan improvements regarding the airport.
It's a lifeline to many family and friends.
404
Keep the restaurants.
405
City should consider future airport site based on convenience to traveler, cost to city for
property, airspace encroachment to the military, future highway infrastructure. Avoid
already congested locales.
406
SA airport needs to step it up ... it looks so out of date and not friendly for visitors AND
locals!!
407
Just keep the security lines moving
408
Markings on the road on Airport Blvd to better inform drivers which lane goes to the
terminals vs every where else. More charging stations in the terminals. Connections
between A and B concourse without having to re-clear TSA. Better signage from parking
garage, through the car rental garage to the terminal.
409
Love the cell phone lot AND use of short term parking with military medal license
plate...awesome benefit!
410
Have visited large airports & also airports of our size.. San Antonio definitely has the very
worst layout.... most airports don't have arrivals & departures in the same section of the
airport. The current design is confusing for most people and especially visitors, most
visitors always comment about this.
411
Worst airport for the 7th largest airport in US Prices are higher than Austin and you can’t
fly non stop to other major cities Really disappointing
#
Comment
412
Would love to see larger gate areas , and more dining options that include alcoholic
beverage options.
413
Grow the airport to attract large business and try to implement a smart hub airport the
first time to reduce cost and optimize experience.
414
Congestion is the most difficult thing for me. Make signage and traffics lanes very clear.
And place signs and markers far out enough for cars to get in appropriate lane early.
Right now, it’s unclear to a lot of people and there is quick, last minute lane changes that
are dangerous and stressful.
415
I don't want the airport to be miles away and spend and hour driving. We are not
Dallas/Ft Worth or Seattle/Tacoma. We don't want to have an airport with Austin.
416
Do not move the airport and give proper attention to private aviation, which must
remain and operate with commercial airlines at our airport and NOT to [relegated] to
some inconvenient smaller facility like Stinson!
417
SA messed up when the airport was not moved to the closed air base to attract more air
lines and a possible hub and turning the existing airport to a regional facility.
418
More non stop flights are a must... But Frontier airlines is the bottom of the barrel worst.
Unreliable, terrible service. Is that really the best we can do?
419
Need light rail system to take people directly downtown and to certain military bases.
Eventually connect to Austin.
420
I would love to see plans for light rail in the city that connects to the airport.
421
Currently, I love the ease of getting in and out of the SAT airport. That said, the limited
non-stop flights within the US is really bothersome.
422
Must work on influencing the state of Virginia legislature for a non-stop flight from SAT
to Reagan National Airport! There are so many Federal government workers and military
here in SA who routinely fly to Washington D.C. Also, more non-stop flights in general
out of SA. We are a 2nd tier city due to the lack of non stop destinations out of SA, and
this has cost the city jobs - for example when ATT left.
423
I would like to know about any changes to the noise abatement program as I live under a
flight path.
424
Airport should be out of the City to allow unlimited expansions and least disturbance
from airplanes
425
noise control, both inside and outside homes within 5-10 mile radius
426
The airport must be convenient to get to and from
427
Please make this airport bigger. Need more direct flights to US and International
destinations(not Mexico and Canada) How is Austin getting these flights with less
population.
428
If we can’t grow our current airport we need to begin preparing the community for the
cost of establishing a second airport. There should be a way to connect Terminal A & B
for passengers in connecting flights [with] long layovers or for those who need to change
airlines on the way to their destination.
429
San Antonio's airport is not representative of what is supposedly the seventh largest city
in the U.S.
430
I just want to say I’m very impressed with current leadership and the direction they’ve
chosen for SAT. When family visits, they always talk about how San Antonio is so “easy”
and convenient, and they love all the upgrades and changes over the last five years. Also
looking forward to the continuing additions of non-stops (I hope!).
#
Comment
431
I’ve been to airports all over the world..its a shame SAT is not up to date. Not enough
[incentive] for airlines to fly in and out. Especially to latin America and Europe.
432
Whatever you decide to do please be fiscally responsible and remember you are not
spending your own money, we expect the contractor bidding to be fair and honest to
get our city the best results!
433
More nonstop flight and reliability in those flights would be great.
434
Build a newer airport from the ground up. West or northwest of the city. We need more
runways that are larger and farther apart, accommodating a larger arrival/departure rate.
More gates and terminals. We need much more room than can be gathered from the
current location of the international airport. Starting from a new location will allow the
city to build an airport that can take the massive growth that it’s undergoing instead of
stifling it.
435
Need better access from garage to terminal from long term parking. Elevators are
unreliable and slow/crowded
436
Airport will never be big enough to be a hub for major carriers. Stop wasting money. On
improvements and build a bigger new one with room to expand. Travelling anywhere
from SAT is a major pain
437
Need more competing airlines ,therefore better prices AUSTIN is a good example too
many times must travel to Austin for direct and less expensive flights
438
The current location of the airport does not provide for the [growth]
439
We need more airlines like Jet Blue, Virgen America, etc
440
Pick up of arriving passengers has got to be improved. You cannot have a world class
airport with gridlock every time you pick someone up
441
None
442
I feel as though the restrooms are a very important part of the airport And i don’t feel as
though there are enough in the terminal areas. More snack options would be nice.
There’s only a couple of food options. There’s barely ANY open for the early morning
flights.
443
The City should do what it can with the Airport where it is, and make it last as long as
possible, especially given that it just now opened that Rental Car Center. Don't move the
Airport.
444 Please add more direct flights for god sake!
445
Our airport is extremely underwhelming and it’s relatively small size greatly limits San
Antonio as a whole. The food options are good. Please don’t screw them up like Chicago
Midway did when the city got greedy.
446
Uninvit TSA very unsanitary experience.
447
Make 13L part 121 compliant. Build terminals and they will come. Avgas is outrageous,
it’s been $6.99 a gallon for 10 years even though fuel prices have dropped. And it’s not
because of the FBO’s, it’s the fees/tax’s the city/airport adds. Quit trying to run out the
small aircraft, and try to get all the air traffic you can, regardless of weather it is a jet or
not. Not going to magically get bigger aircraft because you raise the prices on the little
guys to run them out. Ticket prices are higher compared to AUS usually, again because
the city fees on ramp and gate space is higher.
448
More nonstop international flights and public transportation connections to all parts of
the city
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Comment
449
Passengers with earlier boarding should be prioritized for security by boarding time.
Those whose planes depart first should go through security first, Thank you.
450
We moved into district 10 to be close to the airport when we traveled often for work and
pleasure. I hope the SA airport does not have to move though I know it is landlocked and
SA is growing fast. We are a great city! I want it to maintain its friendly 'local' feel.
451
We need a better airport! Better food choices for early morning flights. Direct flights to
D.C. Better full service Starbucks, where they don't run out of [decaf]! More direct flights
to west coast on Southwest.
452
San Antonio lags behind on the [number] of flights and functionality of its airport.
Parking is terrible, tsa is rude, rental car locations are not conveniently located like those
in other cities (one central location for all [companies]) and airport lounges/clubs are
[sparse]
453
Leave the airport where it is, conveniently located inside the city
454
Love that the airport is only 10 minutes from home! SAT should have direct nonstop bus
service to downtown with all the conventions we have...the bus takes way too long with
all the stops!
455
Having more direct flights from SA to anywhere within the USA or abroad would be very
satisfactory, versus going all the way to Austin to catch a flight.
456
We need more non-stop flights to/ from SAT.
457
We need a nonstop flight to London-Heathrow from SAT!!
458
We need to convert one of our city bases as a new city airport that can handle the larger
airplanes arrivals and departures just like Austin. which now has nonstop international
flights to Europe. Our landing strip is [too] short for the larger planes. Lets get away from
small town mentality and move forward!!!
459
Please consider building a new airport. With the growth in San Antonio, we need a
modern airport that can handle the travel needs of the citizens and visitors. Plus, air
traffic has increased so much that it is very irritating if you live near the airport. It gets
worse all the time. It would be great to build with restrictions on residential homes
within a certain distance to ensure this isn’t a problem for others in the future.
460
I wouldn't even mind combining airports with Austin somewhere around San Marcos
area if it would mean greater selection of direct flights around America and
internationally for a reasonable price.
461
As a military wife and mother of 5 children 6 and younger, PLEASE consider families
when planning the airport! Bathrooms that fit a tandem stroller, areas for moms to nurse,
even a small indoor playground like the ones at malls would be great. Somewhere for
busy toddlers to get out energy other than by crawling on the floor or climbing on seats
while waiting for flights. Indoor plants and native plants for the landscaping would be
great. Landscaping highlighting the native fauna are some of my most vivid memories of
visiting other places (Hawaii, Arizona, Alaska, Florida, etc). I've been to several airports
with indoor gardens and they're breathtaking and memorable.
462
While airports should grow and evolve with a city, it is critically important that the airport
is a good citizen. It is very important to avoid increasing air traffic noise over residential
areas.
463
We love to fly Spirit and having them fly in and out of SA would be heaven sent. They’re
customer friendly and priced right. Having to drive to Houston or DFW every time we fly
gets overwhelming but is still worth it if we get to fly Spirit.
#
Comment
464
n/a
465
NOT A RIGHT THEN LEFT EXIT OFF 410E
466
More food outside security.
467
Build a new, modern terminal on north side of field while keeping existing facilities open
during construction. Upon completion, use “old” south side of field for parking for bus
and train to Austin.
468
Traffic during peak times is the worst, especially the lower level. Pedestrian crossing,
utilizing police officers, poor signage, these are just a few of the items that make SA
international one the most stressful airports to travel in and out of. I fly out of Austin
when I can.
469
need to find ways to lower airfare out of SAT to be competitive with AUS or IAH.
470
Begin building a new, larger airport (e.c., DFW/Love Field, Bush Intercontinental/Hobby)
to accommodate growing population. Make current San Antonio airport home base to
Southwest and similar airlines. It is really disheartening to try to carry on a conversation
outside your home but can’t because the noise is so loud. Sometimes I must turn up the
tv volume when inside and a plane passes over, and it’s only going to get worse.
471
Have [Premiere] lane (TSA) always open. Attract great restaurants and stores. include a
children’s play area. Thanks!
472
Haven't been to the airport in at least 6 years, so maybe it's already been addressed. The
stalls in the women's restrooms were so small it was difficult for a large woman, like me,
to wedge myself and my carry-on into a stall and close the door. The few other airports
I've used had much more commodious stalls.
473
I moved from Denver. That airport was moved from a convenient location to a remote
location. That distance makes the airport rather annoying. I love the SAT airport,
amenities, and staff. Keep drawing more non-stop flights (we partake in Southwest's
SAT-OAK now that it's available).
474
A more efficient airport with less wait time means more time I can spend doing other
things with my life. If I were any of y’all, my goal would be to have to most efficient
airport in the nation. “Arrive an hour before your flight without a worry” would be the
motto I strive for.
475
I’m an air traffic controller in San Antonio and I feel like we could really give this
committee some good information about the problems with our current airport
476
The pick-up arrangement is not very good. The signage entering the airport by car is
confusing as you pass the parking ticket booths. The split between drop-off, pick-up,
and bus lanes. The taxi system is terrible and causes a lot of backup
477
The nee short term parking is great access to the long term garage clearly was not
thought out. I frequently travel with equipment that makes stairs and [escalators]
unusable. To get to the garage from baggage claim I have to take an elevator to the
basement, cross over to the short term garage, take an elevator up to the ground level,
cross an active roadway (and hope I don’t become a vision zero billboard), and then take
an incredibly awful elevator to the level that I am parked. Every time I depart and arrive at
the airport I’m left wondering why the sky bridge wasn’t erected between the two
garages.
478
We would fly more often but we now foster Great Danes and they just won't fit UNDER
the seat so we drive, even across country
479
Let families stay together through security.
#
Comment
480
The long term parking price per day seems high. It’s like I rented a condo for my car.
481
Sending a survey is an awesome idea - thanks or whomever made the suggestion.
Parking is still horrible so if the city is expanding, the parking will continue to get worst.
482
San Antonio terminal is so mish-mash layout inside terminals and in layout of all airport
facilities, congested. traffic lanes for access to terminals, expensive.
483
Waiting time to pick up passengers max 5 minutes
484
Please help with the noise of the planes in the surrounding neighborhoods! Alternate
the directions periodically or something to give us relief from the noise starting at 6am
each day. Thanks!
485
Better wheelchair service!
486
More security officers. More safety precautions. Hire and pay a livable salary to airport
employees
487
Make a kid area with a playground. Larger selection of food options.
488
Wouldn't need that giant rental car facility creating a long walk for in-town travelers if we
had a better public transit solution for tourists to downtown.
489
Really loved the nursing/pumping pod for mothers.
490
The airport really needs longer/ more spread out runways to accommodate more traffic
volume and larger aircraft. This would allow for more opportunities for international
flight. There also needs to be more terminals with more gate space. The air traffic at San
Antonio International is only growing. We need to do these things to stay ahead of the
growth. Without staying ahead of the growth the airlines will incur delays causing them
to lose money and have increased passenger complaints. This will eventually cause them
take their business elsewhere.
491
Increased air traffic needs to address the added noise for the residents living proximate
to the airport. Specifically, the freight [airplanes], UPS, FedEx...they come in low, slow,
LOUD, and at 5:00 in the AM.
492
Build terminal C and get more direct flights.
493
I am Disabled and fly at least once a year. Parking availability and unauthorized use are
my primary concern. Last flight there was no disabled parking spots open and I
personally saw 3 spots occupied be vehicles with no plates or placard. Further there was
no shuttle available from the long term garage to the terminal.
494
Couldn’t answer #8 because it wouldn’t bring up the map
495
The only way to add more capacity to an airport is to build more runways which is
impossible to do because of 50+ years of mismanagement and short-sightedness by the
planners if the airport.
496
Need more non-stop flights between SA and other major cities. Need inside security
access between terminals.
497
Right now it is quicker to fly from LA to Europe than from San Antonio. I fly to Berlin,
Germany twice a year and have to leave San Antonio before 6 am to change planes only
once in Newark. Then I have to wait 5-6 hours for my next flight from Newark to Berlin.
Experience taught me that going through Houston to Newark very often leads to missed
flights and/or lost luggage. In Berlin, a bus goes directly to the airport. No need for
expensive transportation with a taxi or Uber. SAT needs public transportation and direct
flights nationally and internationally. Memphis is better connected than San Antonio.
498
I'm interested in learning about plans for noise management in neighborhoods around
the airport
#
Comment
499
More nonstop flights both domestic and international is #1 for us. We always choose to
fly out of AUS because of this. We'd rather drive all the way to Austin to take a direct
flight, than drive 20 minutes to SAT to take a connecting flight.
500
I would drive longer to get to a bigger , more [convenient] airport especially if flight path
is not over homes and parks. The noise is disruptive to the environment
501
None.
502
The airport should have moved away from the city a long time ago. Poor planning. No
real room for expansion. Should have gone to Kelly AFB. No major city has their airport as
close because they know there will always be the need for growth.
503
Let’s make our city proud not just for the tourists visiting our city but for ourselves.
504
Thanks for asking!
505
The whole place was planned wrong from the beginning. No helping this airport at all.
506
N/A
507
Seems that poor planning and project management are serious issues for your parking
garage. Poorly thought out.
508
Traffic flow in and around the airport is very important as well as options for pick up and
drop off personally as well as rideshare availability
509
The airport is fine where it is. It is way underutilized. You could add a significant number
of flights during the day to offset the current peak time usage, and provide more
destination options and cheaper flights for the airport users. it is also centrally located for
most people living in and around San Antonio.
510
Thanks for asking.
511
How is it that Austin, a smaller city, can have more non-stop, more destinations, etc, that
people from SA will travel over an hour to get to???? SAT always under construction &
still a mess. The future is now! Could be even bigger tourist spot if SAT could handle &
have flights from more places!
512
Parking is a mess. Need two lanes for pick up and drop off. Congestion is terrible.
513
Air smells from plane exhaust. Noise is horrible. Go build a new, bigger airport elsewhere.
514
Na
515
Would like city and military re-engage to get direct flights to DC area.
516
Need more direct non-stop flights within the US. Need more direct non-stop flights to
Mexico
517
San Antonio does not have enough seating room for patrons. This is important.
518
For a city of 2 million people we could use more options when flying.
519
Better restaurant options in Terminal B. I fly full time for work and would love more
selections on that side of the airport. I hope that one day there will be more non-stop
destinations. I fly out on Monday and back on Thursdays- the ability to get to work
without the constant connections would be incredible.
520
If the airport plans to get any busier than it already is, it should relocate outside the city
limits.
521
More transparency needed about airport expansion plans.
522
Would like to see amenities available later in evening for late flights.
523
I really like the location of the SA airport, but would like more direct flights within the US
and international.
#
Comment
524
I’d like to see the San Antonio airport better reflect our unique culture and Hispanic
heritage. The food options are limited and not very appealing compared to other
airports I’ve visited. Increased seating area with convenient access to power outlets and
USB outlets would improve customer satisfaction in our airport. The free wifi is
appreciated but connection is weak. You have to sit at the far end of a terminal B to get
good connection. But if you go early in the morning, the restaurant with the best seating
at the end of Terminal B is closed and roped off. Very frustrating to see a good empty
seat where you can get WiFi but have it roped off.
525
Nothing to add
526
Add more nonstop to other Mexico Cities. Add a early morning departure to both MTY
AND MEX!
527
More direct international flights from SA would be appreciated rather than having to fly
out of Austin, Dallas or Houston
528
Website to check parking is great. San Antonio is unique in that it is either super busy or
dead and it’s a crap shoot when you show up. The face of the airport are the airlines.
American is terrible. They are like having the post office represent the Federal Govt.
They make you look awful when it’s not your operation, but that’s who the public deals
with. Since moving American Airlines to terminal B only, American Airlines always has
abysmal lines and terrible & rude customer service. The airport should be able to
mandate a certain number of agents/staff based on airline volume.
529
I have traveled extensively, and SAT charges more than I can remember anywhere for use
of luggage carts. Military families arrive with a lot of luggage. Not a nice welcome.
530
Lights in the long term parking garage that help identify open spaces would be nice. The
short term garage already has this feature. More restaurant options in both terminals.
531
Keep San Antonio easily accessible!
532
Our airport is terrible, it is set up for tourists with little or no thought for SA based
business travelers.
533
I sometimes get confused on the different terminals, but it's come a long way in the last
20 years
534
N/a
535
Growth needs to be controlled in San Antonio. Developers are destroying the beautiful
trees. They have the money and control the City Council
536
This airport needs direct flights. I’m tired of going through Houston and Dallas. At least
Southwest gets it partially correct.
537
Need more non stop flights!
538
People who live in the final approach pattern to the airport need to have a quick and
reliable source to contact when flight patterns change. This also applies to taking off.
Where I live, final approaches are not that disconcerting although large planes taking off
are very loud. I'd simply like to have an easy to understand explanation about why
patterns have shifted and about how long they will last.
539
I would fly more frequently if there were more nonstop destinations
540
Please do not move the airport away from San Antonio. We need more direct flights
541
I have been told numerous times by neighbors that the closest bus stop to the airport is
extremely difficult to find and has no shade. An express bus or other public transit
between downtown and the airport would also be a nice addition.
#
Comment
542
The price on all airlines to fly to El Paso is absurd. The price is not as high from any other
major city in the state as it is from here. I'd really like to know why, and I'd like the city to
step in.
543
we need to keep our existing Airport where it is. There are plenty of expansion
opportunities along Wetmore and Broadway North of 410.
544
We need a non stop to Reagan International to make DC meetings easier to accomplish
545
It is odd that the two terminals are not connected meaning that you need to exit
terminal A for example and go through security to go to Terminal B - would LOVE
additional airline lounge esp American !!!!
546
Thank you for asking my input. One more note--clean, clean restrooms!
547
Let's talk about the increased aircraft noise that will definitely affect residents that live in
the flight path and what the city and airport plan to do for those residents.
548
Needed at SA Airport - MUCH better signage directing people to Terminal “B” [baggage]
area (that one must go thru Terminal “A” baggage area to get to it!).
549
Find the money to install all the storm doors in the Ridge Stone neighborhood!
550
Keep website updated wit’s information such as current parking fees
551
Convenience is everything and price of tickets is next. Strongly suggest a south side
location as that is where there’s lot of growth potential.
552
How many airlines (new or have existing gates) asked for landing gates, but none were
available
553
San Antonio has an excellent airport, TSA lines are short and it is a fairly short hike to the
gate from the front entrance. Many airports I have been in are hiking nightmares.
554
create a regional airport that can handle the large carriers to assist other communities to
access airport and to reduce air pollution and noise level in the inner city. There are large
jets flying over our homes from ~5:30 am to 11:30 pm - tough to get a good night's sleep
and now impossible to leave windows open. This is a huge negative impact on the
quality of life for those that chose to live near Loop 410 to minimize commute time.
555
Before expanding airport into northeast [neighborhoods], the homeowners need to be
consulted.
556
The city needs to keep working on more non-stop flights to and from San Antonio
557
Compared to other airports our airport has very little room to grow. Without the
possibility of annexation/acquisition of local property or moving to a new area our
airport will continue to suffer from small city syndrome.
558
Getting more flight locations and nonstop flights would be great!
559
Start on construction of a new terminal sooner than later.
560
We have a great airport! Leave it alone, Sculley! y
561
Have Virgin Airlines [at] SAT.
562
Better access/transport for handicapped to/from gates to the entrance and between
gates for those who change planes.
563
Streamline airport security lines.
564
Parking has become a huge issue at the current airport; Pick/up drop off service is much
worse since moving rental cars onsite. Walking distance and directions from the LT
garage to the terminal is not safe or well marked.
565
Quit catering to the folks who purchased houses near the airport and then complain.
The airport was there LONG before these houses. BTW, I live really close to the airport,
but, thankfully I'm not in the flight pattern.
#
Comment
566
Better access to and from the airport with better lanes usage to and from the arriving/
departing gates. Making the 410 offramp to the airport 2-3 lanes alone and more
attached to the 281 ramps
567
Need more competitive pricing. I live less than 2 Miles from SAT and regularly fly out of
AUS because it is half the price and nonstop. We also need nonstop growth in quality
airlines like Alaska, Jet Blue and Southwest, not Frontier.
568
The noise is horrible! Fix it!
569
It would be great to improve security, and add drug dogs in the line so that we can keep
our electronics in our bags and shoes on our feet.
570
A new terminal on the south side of San Antonio would have a beneficial effect on the
socioeconomics of an underdeveloped area of the city and there is more than enough
room to build.
571
Being able to walk back and forth between terminal A and B without going through
security again would be wonderful.
572
Sell the local airport to a few airlines like Southwest and Frontier and Alaskan for their
hub. Then work with Austin Texas and build a massive international airport near San
Marcos, Texas. Imagine the economy that would be created and by San Antonio and
Austin becoming one big metropolis.
573
A great initiative to plan for the future of Air Travel in our beloved city of San Antonio for
our residents. Wish you all success. Having traveled all over the world or 35 years and
having had the opportunity to visit many airports, my humble opinion is that San
Antonio has been very slow in preparing for the future. Thank you for asking my opinion.
574
Have a third, large terminal, more international flights
575
The terminals and flight route options are horrible. This airport operates like a small city
airport even though it’s the 7th largest city in the us. SA growth is hampered because of
the current airport flight routes.
576
Improve time in security lines
577
I would like to know about any future noise reduction plans or programs offered to
neighborhoods in flight path. The air traffic is getting heavier and so is the noise level.
578
You need to consider climate change in your strategic plans, both how it will affect
airports/air travel and how air travel impacts climate change
579
We need more non stop flights, specially to the Caribbean
580
Please reroute planes away from neighborhood. Provide noise mitigation measures or
solutions to homeowners in path of aircraft.
581
Provide a child play area so they are not running around like crazy in the gate areas. They
get bored also.
582
Easier way to check in thru TSA with pre boarding pass
583
Wider aisles inside. More seating. Non stop flights and cheaper tickets. San Antonio is
bigger than Nashville but has a much smaller and less efficient airport.
584
More short term parking.
585
need faster baggage handling when arriving.
586
1. It shouldn't be cheaper for me to drive to Austin and fly out from there than flying out
of SA. 2. There should be a direct flight from SATX to Washington D.C. 3. In the last 10
times I've flown, my evening flight back to SA has been delayed. In the last 10 times I've
flown to Austin in the evening, my flight has never been delayed. This is too often to be a
coincidence.
#
Comment
587
For a City this big direction air flights to major cities are very limited etc. NYC, Atlanta
588
As it is we think the airport is doing a very good job and is in a good location, we find its
operation to be very efficient although we would like to see more nonstop flights to
large cities.
589
I fly into PDX frequently (JD Power best airport) and notice a marked difference in
attitude at SAT. (This includes TSA and SAPD.} Airline employees are generally very
warm and helpful. It is UNFORGIVEABLE in the "Military City" that there is no
USO/Military rest area at SAT.
590
It would be nice to have more direct flights to major cities like Boston, Chicago, and NYC
591
via from new location on [Hwy] 281
592
need more nonstop flights from San Antonio to major us destinations Like LA, Orange
County, Long Beach, Washington DC, New York, Chicago, not just cities within Texas
593
Noise reduction in nearby neighborhoods is greatly needed.
594
My family would fly more for fun if the cost of tickets to NY were cheaper.
595
SA airport is already great!
596
With recent renovations completed, I think the airport is fine and convenient for now and
for a while to come. Signage to the individual terminals still remains confusing to me,
after all the work done out there. Something about the quick decision about 'which lane
should I be in' as you round that last bend and face the terminals. Remote cell parking is
very useful and should be kept up to date and functioning. Should have more
conventional artwork out there, representing the historical past, including aviation past.
597
More signs in the parking garages to direct people to terminals would be helpful.
598
Move the airport outside the city like Austin did. Noise pollution in my neighborhood
78232 and only going to get worse.
599
Really love the airport but it would really be nice to have access between the terminals
after going through security.
600
I like how the new parking ramps turned out. More available parking and better flow.
601
Good job with the new parking garage, let’s build another terminal to accommodate the
number of aircraft. Speaking of number of aircraft, are there plans to accommodate lager
planes ([extending] runways)?
602
In order to attract more people to San Antonio we need a more up to date airport, better
baggage handling and more amenities.
603
A detailed map that reflects which neighborhoods around the airport will be impacted
by increased noise and flight pattern changes that expanded/future runways will bring is
paramount.
604
It is difficult to get direct flights to/from SA, why is that when we are the country’s 7th
largest city?
605
Add more shops and restaurants
606
San Antonio is horrible when it comes to public transportation and the lack of providing
a metro/subway for mass transit. I truly hope in the future plans and programs will
consider providing mass transit to alleviate traffic on crowded mangled streets.
607
In my opinion, moving south because land may be cheaper to buy and/or develop isn’t
the best bay to approach potential new locations. Running two airports similar to Dallas
Love Field and DFW Int’l May be viable option for SA to truly spur growth.
608
I'm very concerned about the effects of airport noise on my life and the effects of sleep
loss due to environmental disturbances. I cannot afford to move.
#
Comment
609
All I want to do when I get to SAT airport is leave as soon as possible. It is very low
volume and a bore.
610
Stores inside the airport are also important.
611
Better connecting flights if more non-stops aren’t available.
612
Color code ways to get to baggage claim, bathroom, etc
613
SA airport location is great but for future grow we need to think outside the box become
like Dallas or Houston. There is a lot of houses on any of the runways path.
614
The experience within the airport is the biggest deal. Make every spot a person sits/waits
a great experience. Make it easy to access food and drink from wherever you are. The
Delta terminal in Minneapolis airport is top notch, can order food/drink from tablets all
over the place. SA is not somewhere I want to hangout for very long, other airports I’ll
arrive earlier because it’s not a bad place to hangout.
615
San Antonio International has served its purpose. It's time for a new Airport. The SA
metro area has more than 2.5 million people in it. There isn't enough direct flights to
major cities. If we were smart we'd make a joint effort with Austin and put an airport
near toll road 130 near San Marcos, and let Southwest commandeer Austin Bergstrom,
and SA International. Just my saying,
616
A suggestion that can help many passengers is security line notifications or video to
better plan departure to airport.
617
More direct flights. Better access for Rideshare zones before someone gets injured.
618
Advertise this survey on Nextdoor website/ app.
619
I travel every week for work. Most important thing -- many non-stop destinations!!! This is
fundamental to attract businesses.
620
Need better restaurant options
621
Build airport between DA and Austin
622
I would like to see a public website with the results of this survey as well as an outline of
plans and timeline
623
Would like more direct international flights.
624
Any strategic planning should address regional integrated transportation planning.
Ground transportation to and from airports should be smooth. The airport environment
should accommodate pedestrian movement that does not conflict with vehicles and
doesn't put anything at the end of line or branch, but allow movement.
625
Non stop flights to international destinations especially to European countries will be a
game changer. In the current scenario, I have to fly into a hub in The USA so I can make
my connections in Europe and it adds at least 7 hours to my itinerary. Direct nonstop
flights to European countries especially France etc will help a lot
626
Do not even consider moving central location of airport to outskirts anywhere in city!
627
More options to flight to Monterrey and other cities in Mexico
628
Should like to see more food options available.
629
The international airport needs to expand the number of runways in order to keep up
with the population growth. To do this might entail that the location should move either
east or south.
630
Survey won't submit if you choose more than three options. The response it provides
suggests not all questions have been answered. You had one job.
#
Comment
631
better lane markings for in and out traffic. I pick up or drop of friends and relatives and it
is confusing as to which way the arrow is pointing and where I will end up. I like the free
cell phone parking. it really helps when arrivals are on time I don't have to pay for a 10
min. wait to pick someone up
632
More airline choices direct flights
633
The gates need a better seating/waiting areas. If SA International Airport is
“international”, there should be more non stop international flights. As th city’s
population grows, it appears the a city this size should have 2 airports.
634
Love the convenient location of airport to my home. Would love more nonstop flights
but realize that depends on the demand.
635
Hate all the airplane noise. Wakes me up, sometimes rattles my windows, was told I am
too far away for window replacement service but wish boundaries would be expanded to
include my neighborhood
636
I have had contact with several organizations discussing national conference plans and
each one has brought up the problematic transportation from the airport to the
downtown convention areas and the lack of direct flights. Each one said they selected
other cities over SATX as a result.
637
I'm concerned about the security and pollution, I live near the airport.
638
My children fly frequently
639
Picking up arrivals at SATX is a nightmare.
640
I am very interested in how expansion plans would affect noise levels of neighborhoods
that are currently ineligible for noise abatement measures. In the 12 years in my home, I
have heard noise increase each year.
641
less walking at airport and to get to and from parking
642
Most flights for personal use are carefully planned and oftentimes we will fly out of
Austin or Houston to accommodate price and flight time. There are currently little
options to travel to popular domestic destinations (non-stop) or international at a
[reasonable] price. I believe non stop flights both domestically and internationally are
important for business in San Antonio as well.
643
Please show how any expansions to the airfield will be made.
644
The elevated/sloped walkway in the Southwest Airline gates area (Gates 1-9 I believe) is
difficult to walk, especially if you have luggage, and bad knees, feet, or back!
Recommend you put a mobile walkway there for people with disabilities and/or
difficulties to assist them with walking/passing through that uneven area! Thanks!
645
Customer frustration levels is key. Reducing traffic police and replace with improved
traffic navigation.
646
If you expand airport, please provide noise canceling windows to homes within 1 mile
radius! My house is only 1 mile from airport and additional airport noise is not desired.
Be kind and fair to long term residents who made purchase/investments before the
airport expansion.
647
all other cities provide transportation inside terminals to planes (golf course style cars,
moving sidewalks, etc). San Antonio has no such provisions, WHY?
648
San Antonio needs an airport reflective of it's population and significance. At present, we
don't have an airport that reflects that.
#
Comment
649
Flying out of SAT is usually a hassle-free, friendly experience, probably in part due to its
smaller size. As the airport is enlarged and improved, I would hope this friendly, service-
oriented atmosphere is not lost. Our main complaint with the airport is the lack of direct
flights to cities we visit, domestic and abroad, for example, Birmingham, AL or Madrid,
Spain.
650
SAIA needs more nonstop service if we are going to compete with Austin.
651
Need to look at a way to connect both terminals to provide [more] food options.
652
The road to the departure level needs improvement, its only two lanes and backs up
frequently. Same for arrivals, though that is not as bad. Also the traffic pattern for those
going to the airport taking 281 S makes you have to merge to your right several lanes to
get to the departure level. This definitely needs improvement.
653
Restaurant, restaurant [restaurant], more options to eat terminal A
654
Love Canes at the airport
655
Please attract more direct flights!!
656
Help San Antonio keep up with population and service.
657
San Antonio needs to do something NOW about difficulty of traffic. Upstairs too crowded
in morning and downstairs too crowded in evenings. Large external elevators could help
balance the traffic.
658
Will sound levels increase over nearby neighborhoods?
659
Planes are insanely loud every morning, absolutely terrible
660
Keep growing SAT!! We need to compete with AUS.
661
I have been to city's with much smaller populations, but have amazing airports (very
impressive). Tampa for example has an airport with room for lots of growth. It is the first
impression of most visitors.
662
The noise it getting worse by Northwood Elementary. Build another airport.
663
Fast security times are also important
664
The airport was in the "right" location 40 years ago but is now an obstruction to
development, and a dysfunctional airport (in the broadest sense of the word).
665
SAT has the best employees, at the airline counters, shops, etc. Even TSA is nicer here
than elsewhere! Keep it up! Love the convenient access driving into airport, but wish for
more direct flights and lower prices.
666
Prices according to current gas prices. If gas price is low, have specials.
667
We have a good airport; could easily be a great airport with a few more nonstop
connections. BOS, DCA, SNA, PDX all needed; LHR and CDG would be great for the
future.
668
Our current airport location is unsuitable for the projected growth necessary to become
a top tier city. A new larger location for international flights and wide body planes
probably north of the city needs to be in the plans now.
669
Cheaper flights to Dallas and Nashville. Restaurants and bars need to be more open,
seems like everything is shoved into tiny closets and can barely fit a dozen people and
their [carry ons]
670
Parking garage needs better signage for pedestrians heading to terminals and
abutments for the walking path. It looks like a driveway
671
The rates for the new parking lot are 3x the cost of the other lot and when it gets full you
direct people to the more expensive lot. When that happens you should reduce costs to
allow for cheaper parking.
#
Comment
672
What about connecting with Austin Airport for more International access.
673
Locating a new Airport at a significant distance from the current Airport is a terrible idea.
We should take whatever eminent domain steps are required to expand our current
Airport where it is
674
Traffic merge lanes coming out of both the arrivals and [departures] of the airport are
confusing and terrifying. Also it frustrates me to no end the cost of using the parking lot
to pick up/drop off someone. 30min/1hr parking should be free or extremely cheap (like
it use to be). This might even help [relieve] some of the terrible congestion at pick up.
675
I would love to see more destinations and airlines come to San Antonio. As the 7th
largest city in the US, I think we should have a more prominent presence amongst airline
route maps. I've loved seeing Frontier expanding their flight network out of SA. Also, the
introduction of more international routes like the Air Canada-Toronto route and Interjet-
Leon route.
676
More non stops would be great.
677
When are you going to repave the roads leading into the terminal/passenger
pickup/drop off areas? They are terrible!!
678
Hybrid Car Chargers (Level I and/or Level II chargers)
679
Easier to find list of destinations flown from San Antonio. Link the airline(s) to the
destination so I don’t have to check multiple airlines.
680
Cleanliness of SAT airport is a must! During recent travel it was the dirtiest of all airports
transited.
681
Add a 2nd Airport, original works fine. DFW functions fine with multiple airports.
682
Airplane fly-over noise and patterns should be addressed with increased flights. Houses
on flight paths should be compensated with noise reduction windows.
683
If San Antonio is the 7th largest city in the US, the airport should reflect that.
684
Pick up and drop off is terrible and rental cars make it worse than ever. I was stopped by
police for no reason they appeared very over zealous.
685
The airport itself needs to be a simple layout & easy to navigate.
686
It would be nice for people not flying to be able to eat in the food court. That way people
saying goodbye could have a meal together while the other person waits for their flight.
The checkpoint for boarding passengers should be after the food court not before.
687
Need to add more nonstop intl flights. Sometimes it is much more cost effective and
efficient to drive to IAH to fly to foreign destinations. I understand that Houston and
Dallas given their population is much more apt to non-stop destinations but SA certainly
should add more through the Americas.
688
Stop trying to compete with Austin....we lost. Fix what is broken.
689
Share more info via social media, newsletter, timeline, costs..
690
Direct bridge to avoid elevators to get to long term parking.
691
Price is key. For instance, we have visitors regularly from Detroit. Other airports have
astoundingly low fares and non-stop service such as Dallas and Houston due to discount
airlines serving those markets with non-stop flights. We are surprised Delta is the only
non-stop carrier on this route and fares are so high. This causes our visitors to fly to
Houston or Dallas and drive here.
692
moving sidewalk from gate to gate. Hard for older people to walk.
#
Comment
693
We need to modernize Terminal A. The corridors are too narrow and there is often a
bottleneck at the gates. Repair, replace, update charging plugs/stations for electronic
equipment. In Terminal A there are too many outlets that do not work. Have more
airlines/flights leave from Terminal B. This might relieve some of the congestion in
Terminal A.
694
San Antonio Airport needs to get bigger and become a hub for a major carrier similar to
the likes of BWI, Houston, Dallas, and now Austin.
695
I live in oak ridge village sub division and the flight paths would be a huge concern with
the projected increase in flights in years to come. We do not qualify for the replacement
program, and when the flight paths [change], the airplane noise is and. Especially with
the large fed ex and ups planes!
696
Continue to focus on minimizing congestion and making the journey to the gate a
smooth one. As we continue to grow, this will be very important.
697
Please do something about the noise of low flying aircraft over my house.
698
Both domestic and international if there are more non-stop flights. And the airport has
more options for eating and drinking. The revenue for the airport would be
extraordinary. In addition to make in a little bit moderate on pricing just the way San
Antonio is economically moderate on all skills. In addition to the airport fee. 80% of the
people that fly in and check into our hotel as we asked them where did they come from
they say Austin airport. So just shows you that they’re saving money so they’re flying
over there
699
The location of the rental cars is not handicap accessible for those that do not need
wheelchairs but cannot walk long distances.
700
Be as efficient as possible and do everything you can to limit the environmental impact
of the airport
701
Too much growth around the airport and its not letting down. Close RAFB (relocate
missions) and build a new class A airport there ala Bergstrom Airport in Austin.
702
The San Antonio airport needs a lot of work as it relates to flight options and prices. Take
a look at Austin - they are a smaller city that is growing significantly partly due to their
airport and how easy it is to fly from there for business or otherwise. Sometimes I fly out
of there simply due to price and options and that shouldn’t be the case.
703
Just keep the elevators and escalators working.
704
MORE REAL restaurants inside terminals and gate area
705
SA Airport needs better seating areas as the seats are VERY uncomfortable. Charging
stations at every seat. More restaurants as ours are always VERY crowded!
706
We need Jet Blue! More autism friendly features in airport and airlines that have better
services for special needs customers and the elderly.
707
Love y'alls airport. Late overnight flights make too much noise, but other than that,
awesome place!!
708
I do not plan to fly in the near or far future.
709
We need more non stop flights.
710
Light rail around the airport to the gates, baggage, etc. Light rail from downtown &
outer areas to the airport.
711
A dedicated rail line to/from SAT to downtown is a no-brainer.
#
Comment
712
The city desperately needs more public transportation! There are areas that doesn't get
service and buses run hourly on after certain times. The city needs to get 24 hour bus
service!
713
Airport has a great location but expansion is a must. Please keep it where it is
714
It is too late to make any drastic changes to the San Antonio airport improvements will
not help it is already one of the worst Airports in the nation.
715
I took a should utilize the old Kelly AFB Air Strip for cargo flights to free up space at SA
international for purely commercial flights, preferably with increased non-stop coverage.
Stinson cannot be used because the farms would preclude their usage for larger hey
engine planes, so only Kelly Field can fill the need. It is a massive mistake to let that
resource go.
716
I would like to see the airport expand with more terminals and flights. I usually fly in and
out of Austin because the cost in San Antonio is too high
717
Need more non stop flights to NYC and east coast. Need more Airlines like Austin has.
Bring JetBlue to SA
718
I think for the growth of SA, we should have a second airport location; not closed to the
current one. To keep flights even
719
Must be destination city
720
The airport should be a huge advocate of promoting light rail transportation with VIA
within the City.
721
Thanks for pursuing a very useful goal for the continued growth of our city. The airport
experience has already grown by leaps and bounds over the past few years and we’re
hopeful to see that continue!
722
We need a hub, more non-stop flights from/to San Antonio. It is crippling to this city that
so many flights have to route to a hub & connections have to be made to go to places
like San Francisco.
723
I wonder how viable it is to keep airport in current location.
724
As the airport expands, is there any thought to making another terminal w it's own
entrance/exit on the north side...possibly connecting to Nakoma/Wurzbach/Broadway
(which dead ends at Wetmore?
725
I’ve always loved the simplicity of San Antonio airport.
726
I believe it in best interest of San Antonio and Austin that a international airport is
combine for both cities. Driving to an Airport that has more options available to the
passengers then the multiple modes of transportation to the airport would also be
available. The airport would create an financial benefit to both cities. Right now Austin
airport has more options to San Antonio residents for direct flights.
727
Put signs in the ground for the people who don’t know how to read signs or pick their
heads up to see the signs.
728
Please bring in more than just the low cost carriers. It is great to have those options but
my company will not pay for travel on them. My choice is only the big 4. Delta,
Southwest, AA, or United. I build my perks with them so also choose them for family
travel as well. Also, the walkway from the long term parking to the terminal is terrible.
The old direct path or bridge were way better. Didn't have to take elevators down, then
down, then back up while carrying luggage.
729
The airport needs to reflect the vitality of the city. Elevators to parking garages are slow,
filthy, and shabby, even in the new garage. Not a way to impress visitors.
#
Comment
730
Frontier non-stops are great, but they are often not daily. That makes it hard for business
travelers to rely on them. Please try for service from JetBlue, or additional Alaska Airlines
svc, eg morning flight to SEA.
731
Nonstop destinations are the most important to me.
732
1. Good public transportation to/from the airport is important. (I mention it here
because 3 is not enough choices in your Item 2.) A. In case of San Antonio, I mean a
special airport bus--not just a regular service bus, but one with fewer stops-- that also
loops through downtown no more than 2-3 blocks of all major hotels and has luggage
racks inside the bus. B. For locals, maybe a second airport bus from Crossroads so that
locals could park their cars there for free. 2. Put in some sidewalks between the terminal
area and the new convenience store (and remove the signs making it illegal to walk
between the two). No one wants to put restaurants outside the secure areas of the
terminals, yet: A: People come to the airport early, especially those from Corpus Christi,
Victoria, Eagle Pass, Del Rio, Uvalde, etc., to pick up passengers and want to eat or have a
drink. B. Others arrive on flights have wait at the airport 2-3 hours for others coming on
different flights. Give them (and airport employees, too) the option of walking to/from
the convenience store. 3. Quit going ONLY for more expensive restaurants so that the
airport can make more money. Be sure there is at least ONE Subway, McDonalds, etc., in
each terminal for people to use without spending $10-15 for a light lunch! (Most of the
growth happening is due to ultra low-cost Frontier and Allegiant; people who fly those
airlines are not going to eat at the places that have sandwiches for $9.95-11.95 when
they have only spent $39 each way for their air tickets!! 4. Put up bollards at entrances to
escalators so that bags larger than carry-on size, luggage carts, and baby strollers cannot
be rolled onto the escalator. Put a sign beside the escalator with a map showing the
nearest elevator. Many airports do this because it is dangerous for EVERYONE on an
escalator when someone tries to take large items on one. 5. At the Cell Phone Lot, put
up a sign that asks [waiting] drivers to ask their passengers to go outside and tell them
the column number where they are waiting. It would help drivers find their passengers
more safely in the congested terminal area.
733
I live close to the airport, which is nice, but I feel it might be too "land-locked", now, to
expand. If we could utilize the big runways at Lackland, for instance, and have a whole
new big airport, that would be great for the future. Don't build one up the 35 corridor,
because no one could get there.
734
Would like to see runway 13L lengthened so airport could accommodate takeoffs and
landings simultaneously. Would like to see the arrivals/passenger pick up area more
welcoming. It is very hard and noisy and not a great first impression. See somewhere like
DAL and YVR. Still need some shade though. This isn't related to the master plan but
something that could be done now are posting the 360 degree images inside the
terminals and CONRAC to Google Maps. Google examples in nearly every intl airport in
the US and world. I use these when traveling to see what to expect inside the airport
such and seating and food choices.
735
Build a 10,000+ Runway
736
N/A
737
n/a
#
Comment
738
Arrival pick up traffic is ridiculous right now. The fact that SA is one of the largest cities in
the US but is so lacking in direct International flights is ridiculous as well. Restaurants
have been improved dramatically in Terminal A, been still needs some variety.
739
Need restaurant/bar options outside of secure areas. Sometimes I wait hours for an
arrival and there's no place to pass the time.
740
Mas vuelos disectos
Comments/suggestions received in Survey #2 are included in the below table.
Table B-5: Survey #2 Comments/Suggestions
#
Comment
1
The obvious possible solution missing from “options” are the expansion of the N/S
runway where there is ample vacant land on the north side to expand length / width of
runway - saying we must have a new East/West runway while discarding a fully
functional N/S runway makes no sense considering prevailing winds from the South....
2
Current location is become a burden on the community. More and more noise later at
night and earlier in the mornings. The road system thru the airport is inadequate and
trouble during peak travel times. Why haven't you mention moving the airport to the
east or the west?
3
I hope the airport considers our environment as it grows and expands (consideration for
air pollution, land pollution, noise pollution, recycling considerations, resources for
heating and cooling and providing electricity for lighting, etc...perhaps considering solar
energy).
4
10 to 20 years is too long to wait.
5
Please consider noise mitigation/expenses from the beginning and save lots of misery
and complaints.
6
San Antonio should start thing of splitting air service. Where commercial service is at one
airport and passenger is at another and small and personal aircraft are at another. This is
a military city and San Antonio has many airports. For security and diversity and other
reasons San Antonio needs to be ahead/ a visionary city. The resources are here but not
fully utilized
7
Love my SA Airport! As a former Houstonian, having an airport inside the City is a
Godsend over trying to crawl through Houston traffic to catch a flight.
8
May be due to construction but it's been a bit confusing trying to get to the terminals
from the parking garage. I'm not use to the set up yet.
9
More traffic control before, into and after the terminals
10
Loading dock should be away from the planes. Terminal A &B should be connected.
Airport needs Charley's philly steaks in both terminal.
11
I hope city leadership is looking at a future secondary airport site (perhaps on the south
side?) - I can't think of a major US city with only one airport -- -maybe LA, but LAX is a
hellscape no one should have to endure with terrible logistics (shuttle buses across the
tarmac?! Why?!). I can see the allure of being smarter than other cities, but I have doubts.
Also: securing land on the south side wouldn't go *down* in value... plus we could get
more traffic from areas south of town.... Won't we need a second site if we're going to
efficiently expand to offer International travel other than Canada or Mexico/S.America
(eventually)? Our airport as it is today is pretty fantastic - the upgrades have (mostly)
increased efficiency - I'm proud of my home airport! But looking to the future, if we're
going to traffic like DFW or IAH or ATL or xxx, I don't see how (or why) we'd do it all at the
current site.
12
Better restaurants and stores
13
See # 10 above.
#
Comment
14
more direct flights to Atlanta, Chicago, Baltimore, etc each day would really open up the
east coast, the current limited choices limit ability to make connections to other airports
that rely on hubs to get anywhere, headed east if I stop in state then I'm looking at a 3 leg
trip
15
Our airport is very unimpressive. It needs to look like an updated, attractive, inviting,
welcoming airport. Now it looks like an old bus station.
16
more restaurants outside check point,
17
More security lanes are needed now not 25 to 50 years in the future. The terminals need
to be connected on the air side. On a positive note great customer service from
everyone at the airport. Also like the new art and displays.
18
This city will exponentially if the area is not located in the center of town.
19
Larger airport. More flights to more places. Please connect terminal "A" to terminal "B".
Faster TSA security.
20
access both terminals after going thru security.
21
maybe expanding the airport or looking for a bigger location
22
Check point faster, bigger, more lanes
23
I think SAT is a well run airport. I think it has huge potential to grow. Our current draw
back is our limitation for handling larger aircraft that can fly over the water - international
flights and possibly a bigger FIS facility.
24
I like the current location of our SA airport! It is very convenient for me to take flights and
pick up/drop off guests. I know people complain about the noise, but tough! They knew
when they made a home purchase near the airport, there would be noise!! The city has
gone out of it's way to help replace windows, etc for homeowners most directly effected.
I hope any needed improvements to the airport can be accomplished in it's current
location!!
25
The current airport is land locked. Consider building another local airport that could feed
into SAT or vice versa
26
More direct flights to more cities in MX and USA
27
Maybe just providing more international flights.
28
More space and more options.
29
outside(before checkpoint) restaurants for people that are not flying out, and passengers
who have to wait for overnight flights. Every Tuesday we have Air Force recruits that
come in all day, some of the flights come in late, and the restaurants are close, they're
very hungry, and want to enjoy a hot meal before they go off to basic training..
30
N/A
31
Separate the small/private airplanes and send them through Stinson, making more space
for bigger planes and more flights.
32
SAT needs to remain focused on its strengths and use them as a foundation for building
upon the future. The San Antonio market is different than Austin's and that's okay- let's
build on what makes SA and SAT uniquely different. In the same breath, SAT can't fall
behind industry standards either. I feel SAT needs to become a bit more innovative and
aggressive in differentiating ourselves from peer airports. Also, SAT cannot allow itself to
fall into the mentality that "if they build it they will come" in regards to airlines and future
air service. Nevertheless, the airport can't be too conservative as to its capacity growth
inhibiting future opportunities.
#
Comment
33
Turn former Kelly AFB runway to Int'l flights airport for large plains and keep main airport
for domestic, similar to Dulles and DCA. Not sure why we didn't do that like Bergstrom
did when we had the chance.
34
Someone should review signage in the parking area and around the airport. It is unclear
and confusing in many areas
35
I think SA airport has all the essentials for what the limited space allows. However I think
that maybe a Lounge for costumers other than United should be incorporate.
36
More direct flights to major cities.
37
Develop a comprehensive plan to include arch. standards so that we do not continue to
have a hodge podge of facilities but a welcoming uniform look across all facilities. We
need more holding space for terminals and more eating options within airport for
travelers and family meeting them.
38
Iff we have to move, we should still use this airport for pasengers and have cargo at
another airport
39
More direct flights to destinations rather than routing through Houston and Dallas,
decrease congestion at drop off and pick up areas.
40
As an aviation professional I can tell you the airport runways are need of a major
upgrade. 10,000 is min runway length to have capability to meet future needs
41
You need to work a deal with one of the military fields just like they did in Austin, or get
busy breaking ground north of the city NOW. North, because that's where the wealth of
growth is occurring.
42
why don't we look south past Brooks for an international airport - plenty of land and able
to serve surrounding areas and south of us
43
organize better uber/lyft pick up area
44
To expand for more flights
45
Non-stop flights to international locations and more frequencies to airline hubs.
46
Needs to expanded and modernized. Lacking in number of direct flights, number of
gates and amenities
47
Hope you can read above. I would like Au-SA regional airport with rail service from each
location
48
Move the airport out of downtown to accommodate large airframes; improve food
availability and selection.
49
Another terminal along with additional airlines in order to create some competition
50
Larger airport in general with more modern features to make for a nicer experience.
51
The city of San Antonio needs two airports to effectively accommodate the population
and encourage more travel worldwide, and business travels. If it is going to call itself
"international", then it needs to be more international than traveling to Mexico non-stop.
52
The city of San Antonio is positioned well to attract a major airline hub. We need to build
a larger airport between Austin/San Antonio. Larger runways to compete with DFW and
IAH.
53
More gates for Southwest Airlines. Please add more nonstop options to NE and NW parts
of the country. San Antonio wants to travel to destinations such as Seattle, Portland,
Boston, and New York. Long connections are bad for leisure and business.
54
Congratulations on putting together this ambitious plan. Commerce depends on
efficient and plentiful opportunities to fly in and out. Tourism too !
#
Comment
55
It is rare that the airport is not under construction. All of the remodeling has not resulted
in more direct flights. Does SAT have some other barrier, tax, fee, etc that results in
airlines not scheduling more direct flights. I never go to Dallas, Houston, or Atlanta, but
have spent more layover time there than flight time.
56
TO REITERATE: Please consider moving the main airport outside of highway 1604 (to the
North or East/West). San Antonio is the only major city I've visited that has their airport in
the heart of the city. This is incredibly backwards and disruptive to a city that claims it
wants to grow and complete with other major cities. Airplanes are constantly flying low
and creating huge noise issues in residential areas, even in some of the nicest
neighborhoods in San Antonio. Yes, moving the airport would be a timely and expensive
task; however, expanding the current airport location is a lazy and short-sighted decision
that adds to the reasons San Antonio continues to lose talented and educated people to
other major metropolitan areas.
57
Why don't you finish the noise program you started in our community? We still haven't
gotten the windows or doors promised years ago!
58
Seems like everyone who envisions another airport thinks about north Bexar County, or
even Comal County. But there is plenty of land in south Bexar County, and the cost for
the 4,000 acres needed would be considerably less. Keeping tourism in mind, it would
take less time to reach downtown from an airport south of 410. Of course, I -37
northbound would have to improve considerably.
59
Need to put more thought into how San Antonians move around the airport. For
example, when a San Antonian parks in the parking garage, they have to take an elevator
to the ground floor, then walk across an active road between the 2 garages, then take
another elevator down a level (personally I would have preferred to take the stairs but
somebody thought it would be a great idea to install them across from the elevators and
then hide the door on the other side of the structure), then go through a tunnel and then
back up 2 sets of escalators to the main floor ... does this sound efficient to you?
60
The airport tells the traveler about your city. Our airport must tell the story of San
Antonio's unique culture. It can't be a white bread story it needs to be unique and
beautiful.
61
Look at making Kelly field (or someplace similar) into a world class “new” airport for San
Antonio
62
The airport shouldn’t be located where planes land so close to homes and residential
areas and nice neighborhoods. It destroys the peace of the city and parks.
63
Please have security agents go down line & ask for people with an upcoming flight.
People get in a bind and accidentally arrive late. Non-frequent travelers sometimes get
lost in the parking lots, going through check-in or even driving to airport and misjudge
timing. Always show compassion.
64
Intercontinental flights
65
More parking space
66
San Antonio City Council should have never turned Delta Airlines down. Delta was
poised to assist with making San Antonio's airport a true international hub. So what did
Delta do? They went to Austin and now look at flights are available out of Austin. Good
move San Antonio. Always looking to hold yourself back and then play catch up.
67
I feel we loose a lot of business opportunity due to lack of flights,
#
Comment
68
I like the San Antonio International Airport and parking. My reason for selecting flights
out of Austin is based on the cost of airfare and flight times. So if I can pay less and have
less of a layover departing from Austin, I will likely select that flight.
69
The airport’s current location is a big plus being very close to town and tourist
attractions. San Antonio hosts many conventions and close convenient location is a big
factor. Do not move the airport further out of town but expand it at current location.
70
We live in Inwood, and if you take a ruler and draw a line from the main runway, that line
goes directly over our house. Imagining the increase in flights over our home is a
daunting thought. One cannot be outside with guests on some evenings because the
airplanes are constant—there is no variation by the flight controllers to the left or right
(just a little bit would help). It is a major defect for our property and yet the city does not
take that into account when assessing our taxes. If the approach were moved to follow
Bitters, it would relieve a good bit of the noise from the airplanes—they wouldn’t be
coming in directly over houses. I know that some airports, with increasing air traffic have
had to actually buy out homes on the flight path. This must be taken into account as the
issue of whether to enlarge the current airport and it’s capacity with more runways (we
did attend a meeting on this) or move it. If that became necessary it is a cost factor that
should be considered in the total cost to the city. (I’m from St. Louis and this had to be
done there some years ago.). There should also be some property tax relief to those on
the flight path in the meantime. The airplane noise and traffic makes our home difficult
to sell and less desirable. If the city did this, I think you would see a lot less resistance
from the owners of the affected houses. The thought put in to what to do about the
airport has been thorough and logical. The issue is the increased air traffic and noise for
those who live on the flight path and no ideas to remedy this were mentioned. The
comments were made but there was no resolution. I would respectfully request that this
issue be addressed and included in any final recommendation regarding the airport
expansion. That is the main issue for me and my husband.
71
Acquire surrounding land adjacent to the airport. Install tunnel to put US 281 under
ground Lengthen both RWY 13L-31R and 13R-31L into clear zone once US 281 under
ground. Add a parallel runway to RW 04-22. Relocate air cargo services to Kelly Field to
free up ramp area on east side of field. Do not use funds to acquire land outside BEXAR
Count to relocate airport. Install light rail service between downtown and airport. Bring
more general aviation and business aviation into airport to show its not just for the
airlines only
72
I do love the airport. It's convenient and fast. Keep the small town feel please.
73
I love that SA has chargers/ plugs everywhere!!! A lot of airports still don't! SA airport is
pretty easy to navigate.
74
1. More direct flights to major US cities at reasonable times for business travelers. 2.
Better/healthier food. The Austin airport actually had decent breakfast tacos that were
fast, tasty, and reasonably healthy. 3. Actually offer international flights if you're going to
call yourself an international airport, I flew to Cabo, Mexico last year and had to connect
through Denver. I was not the only person from San Antonio flying to Cabo.
75
The new rental car facility is amazing. Top of the line. Now all terminals need this
upgrade. Including new ones.
76
Airport police are rude and block parking and pickup areas. Airport should not be used
for K-9 training
#
Comment
77
Transit to downtown with VIA might be used with dedicated routes that travel on a
more frequent basis. In my travels to cities in US with airports that are a considerable
distance from center hub [10-20miles] there is usually a convenient light rail line or
express bus route that will get air passengers to downtown like CVG, CLE, PHL, ATL. STL,
DCA, ORD. Those last travel miles of a trip matter to travellers. why else are those
hotel/motel taxes so high?
78
I think we lost an opportunity when we did not move the airport to Kelly AFB when it
closed. Now it will cost more money to purchase what is now commercial properties
mostly to expand the airport.
79
Have light rail to airport. Secure baggage claim area.
80
I believe you should find a location at least 15 miles west of the current international
airport to construct a new airport. I am an air traffic controller at San Antonio airport.
There is not enough room in the current area to accommodate much more traffic. The
growth of San Antonio requires a larger airport with multiple parallel runways, more
terminals with many more gates than are at the current airport. Moving locations to an
area +30 miles west of Randolph Air Force base will also increase the ability to handle
more aircraft.
81
Much larger airport safe radius from residential areas
82
The cost of building the 50 year plan on location is more expensive than building new in
stages.
83
I would love to have a flight from here to my hometown, Midland (MAF), which is in a
quickly growing metro area as well.
84
Consider noise levels for residential areas nearby as well as property values (negative
impact) as noise levels increase. Cost? If FAA pays for only a portion, who will pay for the
remainder i.e. terminal?
85
See all that is listed above! Also I wanted to introduce myself - My name is Stephanie
Aranda. I am a native San Antonian who currently studies architecture at Drexel
University in Philadelphia. In addition to be interested in architecture, I am also very
interested in aviation, urban planning, politics and the community! I am so passionate
about San Antonio and am so excited to see our beloved city evolve. I can't wait to return
to SA and engage in our community. Until then, please reflect on my ideas about how
SAT can reflect our love for our city, show our commitment to hospitality and
convenience, and embrace our local community and climate to create the best possible
airport for San Antonio. The airport is an extension of our community - its the first thing
air visitors/residents come in contact with when they arrive and the last thing they
experience before leaving. San Antonio is unlike any other city, and we want to make
sure people know that!
86
I fly weekly for business across the US (United Global Services) and internationally and
the current airport is nice - but no international European flights.
87
Expand noise abatement program to install windows/insulation in homes affected by
airplane noise
88
Same as above . Need to expand the airport and access ASAP.
89
The new car rental facility is a great start to the airport expansion.
90
Would love to have a restaurant or bar in the waiting area when waiting for delayed
flights when picking someone up
#
Comment
91
Maybe research the area in person instead of googling it or looking at a Map there is a
small neighborhood in the middle of the proposed expansion area
92
Accessibility for people with disabilities and seniors are important. Make changes to
make everyone feel welcome and included. Travel, especially by airline, is difficult for
anyone with a wheelchair or service animal. The airport needs to help all travelers have a
great experience--from getting a cab to boarding the plane.
93
NEW AIRPORT.
> My vote is to move SA's airport outside of 1604. It is currently located in the interior of
a top 10 city, it has served its purpose for many years but its layout and footprint are
simply outdated, and it is land-locked by neighborhoods.
> San Antonio deserves better, to have an airport that is on par with Austin.
> And then, rather than trying to compete with Austin (as really, they have already
pushed past SA in the pecking order of Texas cities), let's find our own niche. ex/ most
direct flights to the Caribbean and South America.
LET'S NOT TRY TO MAKE IT FIT
> Regarding your proposal to make it fit, I am concerned about citizen safety & well
being, and the pollution impact to the environment, as I watch the steadily increasing
number of low flying planes passing over our communities.
> In a city that is working so hard to revitalize its neighborhoods, these proposed plans
will cause irreparable harm to the north central part of town (the pie slice that runs from
Vista Del Norte/Churchill Estates all the way over to Stone Oak).
> The proposed eminent domain will be highly disruptive, and I am concerned that the
regrading of the area will reroute the flash storm flooding to adjacent unsuspecting
areas. Eventually, San Antonio will make the national news with footage like Houston. Do
we really want to sign up for this?
IN THE MEANTIME LET'S WORK WITH WHAT WE'VE GOT
While the plans are being finalized, I have a few suggestions to optimize our current
situation:
> Move the cargo flights to somewhere else.
> Return to the previous 'quiet time' from 11ish to 5am (i.e. no scheduled flights during
this window). The over night hours are not 'off peak' opportunity to get more flights into
SA, it is when the citizens of SA are trying to sleep. This was in effect in the 1990s and
somewhere along the way to today we forgot about our citizens' well being.
> Share best practices between the airlines for noice control. Best in class is Continental,
#
Comment
they have far and away the quietest planes, Delta has the 2nd quietest, Southwest is
average, and American has the loudest passenger planes.
Thank you very much for providing us with this opportunity to provide input into the
process. And thank you for taking the time to meet with the community and present
your proposal. I attended your presentation at the Jewish Community Center on NW
Military Rd.
Best Regards,
Lisette LaFortune
94
Longer runways, more runways better shops easy access between terminals to offer
international flights to Europe and Asia
95
Airplane noise above my house is already excessive and unbearable.
96
We need to stop spending large amounts of money on the airport continually. There is
always a construction project going on. If we can't make it work for 10 years between
updates we need to move it somewhere where it will work like Austin did.
97
Forget the idea of building an aircraft that serves San Antonio and Austin. First, neither
city wants that, and second it will infuriate residents of both cities.
98
Stop courting nonstops and focus on more airlines competing for routes to help keep
airfare in check versus other airports. Build better focused terminals with multiple TSA
checkpoint and access to all gates no matter which checkpoint is used.
99
I am not against the airport extension, HOWEVER, I think that you are doing a great
disservice to our Churchill Estates residents. You are planning to send double the
airplane traffic over our houses and no help with the noise abatement. Yes you have the
noise measure in our park, but we are very suspecious as to how you are calculating that
measurement. These planes are already really loud and flying often over our homes.
What about the price values of our homes? Have you factored that in??? Let me tell you,
you have a lot of really angry residents living here and we do plan to make our voices
heard. The cost of helping us and our lost home values should be figured into the cost of
this plan.
100
This is not the time for a cheap fix. The airport is one of the first impressions of our city
and it is important to have a first class airport both in convenience and appearance. The
current airport looks like a third rate airport. Terminal two is a bit better than terminal
one but compared to almost every airport I have visited, it is dated and unappealing. It
doesn't reflect what a wonderful city SA is.
101
More international direct flights so the city can attract more businesses instead of losing
any, like they did with AT&T. I would also like to see low cost parking for those over 65.
102
Create a club (AMEX) or priority curb location for business
103
I'm glad to be a part of this as a member of TAC. I think I like many other San Antonians
care about this community and sees the airport as an integral part.
104
Existing land is at such a premium, long-term encumbrance, leases and obligations
should be closely scrutinized for highest/best use, not just revenue driven.
105
I do think public meetings should be held close to the airport.
106
We should not let politicians make the airport decisions.
#
Comment
107
Airport needs stronger self-determination. Airport professional staff should not be
directed by individual direction from CoSA City Hall.
108
We need advocates for residents in San Antonio and not just those who don't think
change is possible and residents just have to suffer, especially when they live in highly
populated areas of the city.
109
Leave the airport where it is.
110
I like the current location of airport.
111
Keep IT conveniences coming (greater texting, information, more cellphone parking).
more transportation convenience options. baggage, check-in, and security waits need
shorter time waits.
112
Use knew technology for blocking noise in the area as best you can to prevent close
residents from complaining. Study the cost of this technology versus moving the airport.
113
Moving a natural and monitored creek that is a natural and major contributary to the
Salado should not be an option. This isn't Birmingham.
114
Improve layover system and delays/cancellations. Especially in times of disasters/attacks.
Is there an "Emergency Plan" already in place for all airports? If there is, share with public.
115
I have learned this evening that there is no chance of working with Austin to develop a
single airport. San Antonio is going to have a hard time competing over the decades.
116
I am most concerned about airplane noise for neighboring residents near the airport.
117
In the next 20 years, I would suggest more community connection and collaboration
between airport and school districts. I used to teach high school at MacArthur HS in
NEISD. We watched planes taking off from my classroom window. I think there needs to
be more connection between the airport and high schools. MacArthur and Roosevelt
already have magnet programs, but Churchill HS would be a great location to begin an
airport careers program!!! Flight attendants, mechanics, pilots, etc. The NEISD district
office is directly at the end of the runway. When the Superintendent is meeting with
teachers in the building, you can literally hear planes rumbling overhead. Let's have more
career collaboration! :)
118
The airport needs to be moved from its current location. The noise from airplanes is
adversely effecting my home life and property values. It is extremely disturbing to be in
a flight path into the airport. It's going to get worse. We are very concerned and stressed
by the constant noise. Please move the airport
119
Move the airport to Kelly Field or build a regional mega airport between Austin & San
Antonio that combines the KAUS & KSAT served by light rail.
120
Expand across 281, buy land into the business park, put a bridge over 281 for the planes.
Keep the airport where it is. Easy to travel in and out
121
Please don't build a new airport in the Northside...
122
San Antonio needs more non-stop flights. A Lubbock non-stop would be helpful for both
communities.
123
Offer better pricing to be comparable to Austin
124
more direct flights. upgrade facilities
125
More direct flights to all (top 20?) the largest cities in the U.S.
126
I saw nothing in your study that considered people movement from curb to terminal. The
terminal between runways scheme looked particularly difficult. Please recognize KSAT
serves a lot of retired people in the Hill Country that travel a lot. You might include input
from that segment in future studies.
#
Comment
127
Increased aircraft noise that an expansion in its present location would bring is a BIG
concern for those of us living presently within 5 miles of SA International.
128
San Antonio airport needs to expand. San Antonio is growing rapidly at one of the fastest
pace in America. The airport need to accommodate for this growth. San Antonio is also
loosing out on potential business leaving due to the lack of non-stop/direct flights.
129
Need to get direct flights to Washington DC (Reagan). Also need to provide competitive
prices that match what is offered by Austin-Bergstrom.
130
Rail trans from airport to downtown.
131
Baggage claim and speed are also important.
132
Natural spaces within the airport; new restrooms in updated terminals are great.
133
need to stick with older master plan, but purchase industrial warehouse districts to west
and east of airport to add 'connecting cargo airpfield via bridge over 281 or train tracks.
Create mixed use satellite parking / living / retail facilities, in partnership with VIA, that
connect to/shuttle to airport from north sat( boerne or stone oake) and s Comal county.
134
Thanks for putting the presentation of the study results online - very informative, and
really makes the case for an expansion of the current airport as opposed to an entirely
new build at a different location.
135
Expand the airport to keep S.A. competitive in the non-stop airline market and provide
services that allow the citizens to fly without multiple stops for International flights.
136
DIRECT FLIGHTS TO WASHINGTON DC. MORE TRANSPORTATION TO TERMINALS. HIRE
MORE EMPLOYEES TO AVOID LONG LINES AT CHECK IN AND SECURITY. MORE ONLINE
INITIATIVES FOR CHECK IN. CHEAPER RATES. MORE SEAT ROOM ON AIRPLANES.
SECURITY ON PLANES
137
Possibly work on more international flights to "secondary" European destinations such as
the Czech Republic since a company is moving their HQ to Brooks City Base. Also
compete with Austin to land direct flights to Central and South America.
138
I understand that to save money everyone wants to keep the old airport and expand
there. However the city is going to continue to grow. So what will happen in 50 years
when this airport cannot grow anymore and now we have to spend 20 billion on a new
airport due to inflation that has to be built 25 miles away due all the new urban growth?
I feel spend the money on a new facility now. It's going take 15 to 20 years to build
anyway but will last for 100+ years. Also why not develop right in Port San Antonio area?
Come on folks people will not drive to Austin if the new airport is only 8 miles further
away. Yes the old airport would have to be shut down for the new one to succeed. That
is what happened in Denver and also Austin. Let's not just keep layering bandaid upon
bandaid on this issue pushing it down the road for future generations to deal with it.
139
More affordable flight options and better times for direct flights.
140
First, when talking about building a new airport, revenue generated by redeveloping the
old airport land should be included. Second, building an airport that serves both Austin &
San Antonio makes the most sense to me as long as there is good rapid transit between
them.
141
Enhance the ability to get into and out of the terminal area when picking people up or
planning to personally take a flight somewhere.
142
Act like San Antonio is part of the ten biggest cities in America. Go after Delta Airlines
who is the only major domestic carrier without a hub in Texas
143
convenient people movement between terminals/gates and pickup/dropoff
#
Comment
144
More direct flights and airlines. JetBlue, and more flights with Alaska. Hub for Latin
America, connections to central and South America. Euro flight.
145
SAI needs a new name. Maybe LBJ International?
146
The signage leading up to arrival and departure areas need to be clearer. It is easy to be
in the wrong lane and end up circling again.
147
Good luck!
148
None
149
More direct flights to Denver
150
Create a personalized experience with a smart airport, anything else you will be just
selling yourself short.
151
See Item 10
152
more convenient parking!
153
The airport should look and feel like a major city airport. Seating accommodations should
be up to date and not worn out. More baggage carousels. More major airlines(Jet Blue,
British Airways, etc.)
154
We are 1/2 block off your flight path that splits Vista Real and Churchill Estates Blvd. I
have contacted the airport repeatedly about your noise abatement program and gotten
the run around for the last 15 years. "Too far away." "No money." "Your on the list but
aren't scheduled for any program at this time." A crock. If you lived where we did and had
to listen to the jets roaring over all day and night, you wouldn't like it either.
155
In order to stay competitive as a city for business and tourism we need to add more
flights with direct or 1 stop stay on the plane. We need to create a new Terminal in order
to sustain the air traffic that we are hoping for.
156
More up to date airport. Looks dated.
157
We should be a much bigger hub for international travel without having additional legs.
As the population of SA increases more people moving in will want to travel back to
where they are from for pleasure and business. For me to attract the business I want
from other cities, requires fewer legs to a journey. If I have a wait, being in the Denver
Airport can be a pleasure. It also has fabulous, fast shuttle train service that is pretty easy
to understand. Even Dallas Love Field has local live entertainment at times.
158
Move airport to south end of city. plenty of room for noise and growth
159
Build a brand new facility in a less populated area of town.
160
Make disabled parking more accesable and provide transportation to from the terminal
161
keep the price of parking down, it's residents that pay for it, not tourists.
162
Please See comment above.
163
It should be moved to the outskirts of town. Our neighborhood is loud enough without
increased air traffic.
164
Move the thing somewhere else. Why do we commission a study when we know the
answer? We are only pleasing old farts who like its 'convenience.' Our airport sucks.
Period.
165
Move Airport to the 130 toll area create train service to locations into SA and Austin and
Other locations San Marcos
166
No VIA bus service to/from the airport for early morning flights or flights after 9 pm; and
no sidewalk from terminals to Loop 410
167
I love how easy the airport is to get in and out of when dropping off/picking up
passengers.
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168
The airport is ok, but it should be more architecturally memorable as a gateway to San
Antonio.
169
1) Enforce strict compliance with passenger pickup/drop-off rules, animal/pet
management, and smoking zones. 2) Tighten security. 3) Install more stations for
customer/passenger safety. 4) Perform periodic vulnerability audits/checks
170
SAT needs real routes and international service like AUS has. We're the 7th largest city in
the US and the service we have here in SAT is a joke.
171
Light rail to and from the airport to connect with downtown and a few other populated
areas. Improve communication on the availability of onsite parking in order for people to
make a decision on their way to the airport to park on or off site
172
Elevators to and from parking facilities are a disgrace-slow and dirty.
173
Currently its a great airport. With time it must grow according to demand, I just hope it
will be a sustainable growth.
174
I think that in addition to getting more direct routes, there should be an effort t make our
airport a better experience for travelers, so they will want to use our airport. One idea is
free carts like you see all over Europe. For local travelers, we need to find a way to use
both the top ramp and the bottom ramp at the same time. In the morning it's crazy on
top ramp and in the evenings, it's impossible on the lower ramp.
175
SAT should accommodate car service (Uber, Lyft, et. al.) pickup and drop off sections in
addition to taxi areas.
176
Signage from the highways needs massive improvement - especially at the 281/410
interchange. Plus, having a single entry lane with virtually no signage into the terminal
area creates a dangerous bottleneck with cars trying to cut across lanes. These fixes
should be fairly cheap and easy to remedy.
177
As a former USAF Air Traffic Controller, SAT needs to be utilized to it's full potential.
However, the city should also look at joint use airport with Lackland AFB.
178
acquire land to make a street of nothing but hotels for travelers and tourist. You can
increase activity at airport but, no provision for additional hotel space in and around
airport
179
There needs to be an easier way to walk on the areas that have an incline. These areas are
difficult to walk on if you have walking problem, ( problems with feet, legs, knees, hips,
back, etc.) and/or you are carrying baggage, baby, etc. It’s unsafe and can cause trips &
falls. Maybe a different surface, rails, or mobile walk-way would help.
180
I hate going to the airport. I go to pickup family members and its always very confusing.
Directions are not given until your right on top of them. Then I figure I've gone the
wrong way and have to start all over again.
181
Create a better wifi signal for the actual location for rideshare, more availability to the
parking garage, easier access to outside lanes. Open up the lanes to 281, better signage
182
Same as question 10
183
Additional long term garage parking is desperately needed in the near term. I suggest a
new air traffic control tower location to free up space for a new parking garage and/or
utilize the surface lot next to the short term/rental car garage. The new control tower
could be the architectural centerpiece of the improved airport.
184
You state to look at the strategic development plan and you provide a link. I cannot find
a plan....
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185
Putting the Rental car facility so close to the terminals was clearly a gesture to the tourist
industry at the expense of the local business traveler. Move them away from the airport
and bus them like many other major airports do.
186
I don’t want to drive to the opposite side of town to get to the airport. I also don’t like all
the traffic on 410 around the airport.
187
If we open a new location for the airport I'm curious what will become of the old airport
as I live next to it. Perhaps a business and shopping complex like Austin?
188
I am a Senior citizen and would like to get help from parking garage with luggage
189
A raised monorail-style transportation system, not unlike Disney, that follows the existing
281 footprint and brings travelers to a convention center travel hub nearest the Tower of
the Americas from where VIA buses or local shuttles may also carry travelers to other
locations.
190
Airport is not competitive even with AUS. AUS has lower prices, better parking system
(DV vets have been parking for free for years, which just got introduced to SAT), free
luggage carts, excellent Wi-Fi and charge stations, and extremely easy Intl entry in one
location
191
Need more non stop connections to large cities. Older terminal needs renovation,
security line needs revamping, all but 2 airlines use that terminal. Both terminals need
better food options, especially breakfast, as there are many early morning flights. Not
enough places selling coffee.need water fountains with filtered water that are clearly
labeled. Would be nice to have more charging spaces available, can use seating, poles,
walls, have multiple outlets. Need to have someone checking those in place to make
certain they’re working. Don’t know how many times observed passengers discontent
when outlets don’t work. Valet parking
192
Smoother process of TSA. Larger area for drop off and pick up of passengers. Eliminate
people parking along curb waiting to pick up guest. Have police watching area keep cars
moving.
193
1) Please continue to put pressure on D.C. area lawmakers who continue to thwart
attempts by the Texas house members to gain non stop flights from SAT to DCA. 2) The
new changes to the parking garage are burdensome to SA residents. It is a maze to get
from the parking garage, then walk through to the elevators in the new garage for the
rental car agencies/short term parking, and then finally into the terminal. This is not
conducive to people who have problems with walking. Why was there not a walkway
built that would be above the roadway leading directly to the ticketing/departure area?
Consider having more benches for people to rest. 3) Economy green lot parking issues -
there is very poor signage when trying to find the bus stop leaving the terminal to get
back to the economy parking lot. Additionally, there have been excessive wait times -
over 15 minutes. Lastly, there are no places to sit and wait for the bus. Elderly people
traveling or those with disabilities would appreciate having a bench to sit on. 4) Signage
when entering the parking garage: The signage for the long term and short term parking
are the same color (I believe it is blue), while the rental car return is colored red. I am a
longterm resident of SA and I inadvertently used the short term parking lane when I
wanted long term parking. (The parking attendant was very polite and instructed me to
"stay to the left" for long term parking). Please consider having a different colors on the
signs for the three different parking lanes. 5) Traffic flow in the arrivals/baggage claim
area. There is ongoing problem of excessive traffic congestion in this area. The way that
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the taxi lane enters the airport prevents people who are picking up their rides to get over
to the curb. I tell people who I am picking up to go upstairs to the departure area which
is a lot less congested. I notice several others are doing this too (meeting arriving people
in the departure area). 6) Construction materials for the new rental car parking garage-
what were the designers thinking when they built the new parking garage with glass
siding? In the summer when it is hot and sunny the heat emanating off of the glass
siding is excessive. People waiting for their ride are going to spontaneously combust!
Seriously, there needs to be some modifications to reduce the heat coming off of this
structure. (See #5 as to why people would be waiting for a ride in the departure area). 7)
Restaurants in the airport - there needs to be healthier eating option in the airport - how
about some gluten free options too? 8) Thanks for letting me comment on this survey!
194
1) The regional airport concept is a non-starter in the absence of convenient, rapid rail
transit to make it accessible in under 45 minutes. 2) The airport authority is doing a good
job of promoting the airport and making airlines aware of opportunities for adding direct
flights. No incentives or other market-distorting silliness should be entertained and
those that promote such are either ignorant of how markets work or have hidden
agendas.
195
The new cell phone lot is not as good as the old one. There seems to be space for
improvements such as drive through parking
196
Our airport is fantastic. It is close to downtown. Easy to access. Lines are short and move
quickly.
197
Provide curbside baggage check in. Love being able to use U er/Lyft
198
See my answer in #10 about security issues.
199
What type of noise abatement will happen for surrounding houses near the airport?
200
The new parking structure has helped significantly.
201
I fly quite a bit and our airport really is pretty good. It's comfortable for the most part. I'd
like to see more seating / larger gates, especially for the full flights we seem to see more
of these days. It would be nice to have more restaurant choices and more than just
Starbucks for specialty drinks.
202
I understand that the airport has to expand but expansion makes it bigger and it takes
longer to get to gates and security lines. the bus and car traffic also gets congested with
long lines waiting to drive up to the areas for passenger pick up. parking is a long walk
from the air terminal.
203
Our city's airport may be the only glimpse others ever get of San Antonio, yet the airport
is somewhat "blah." I'd like to see our airport reflect the beauty and rich heritage of one
of Texas' most historic cities. Bright beautiful reflections of our Hispanic heritage would
be nice (and, no, I'm not HIspanic)...maybe a Fiesta vibe...or something that reflects the
great state of Texas? I want people to visit our airport and feel they have gotten a
glimpse of our unique city that I love. We also need to move into the technology age. I'm
lucky to find an electrical outlet much less a USB port for charging. I hate the "closed"
open restaurant at the end of Terminal B. If I'm flying early in the morning, I can't sit at a
comfortable table because it roped and blocked off so I have to sit in the incredibly
uncomfortable seats and look at the empty lonely table. When I'm sitting around
between flights, I'd like a surface to put a laptop or iPad on so I can comfortably work and
use my time wisely.
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204
Traffic is horrible during peak hours of flight arrivals. The roadways are confusing to the
upper and lower levels. The use of police officers is helpful, but they could probably be
used elsewhere instead of traffic control.
205
Get rid of the local set asides for restaurants. They are awful.
206
The airport needs additional more non stop flights (recent improvements have been
great!). Would be great to get a couple more airline clubs as well (good for frequent
travelers).
207
I DO NOT think moving the airport is a viable option! If you live long enough, you will see
this come back time and again! Get over it!!!!!
208
More centralized terminal space. Better road access in and out of the airport. The current
ways take a long time to get on and off airport property. I can spend 10-15 minutes from
the parking garage before I enter a major highway - which is only a couple miles in either
direction.
209
Healthy food is important and necessary for many passengers, fast food is not always
desired. Smoothie or fresh food restaurants needed.
210
Keep the “small airport” feel but better flights and connections.
211
Consider implementing noise abatement procedures for the departing aircraft.
212
i just hope this doesn't mean that the airport will expand into harmony hills next to it. we
like where we live and don't want to be forced out like what happened to southside-
downtown residents for hemisfair 68- 50 years ago. i hope it's not a 50 year repeat. is that
why all this road work was done here, to take over our area? also, it says for prosperity
but that's a lie, we never see a dime of it.
213
While I know tourism in San Antonio is a major source of local income, as the seventh
largest city in the United States San Antonio should market itself even more as a
destination. That would then be a gateway for getting more flights to/from other places.
Airport flight expansion is not driven by the people in San Antonio who want to go
somewhere else but by people who want to come to San Antonio. Unfortunately the
wealth of the population in of San Antonio does not support going to other places often
enough to make route availability profitable. Even as the seventh largest city San
Antonio is a backwater for air service. For example San Antonio could serve as a gateway
to Mexico and Central/South America. At this time there are no direct flights to Cancun
which is a popular tourist destination. Going to Cancun requires at least one connection
and up to a 12 hour trip with layovers. With more flight availability there is more
competition and more affordable prices which in turn leads to more airport usage. Right
now we can drive to Austin and save up to $200 on some trips, that is worth the drive
especially with the convenience of toll road 130 which is only 1 mile from the Austin
airport. Austin, a smaller city, offers over 80 direct flights - San Antonio offers 50 - 60.
Also, ticket prices to Houston Bush are outrageous because United has a monopoly on
that route with tickets costing $200 to $275 round trip for a 45 minute flight.
214
I think the airport is always clean and it is so easy to navigate, please don't change this! I
find the staff to be cheerful when I go through this airport, which you can't always say
that.
215
El aeropuerto es excelente, deben de evitar esperar a que esten sobre saturados como
otros aeropuertos que estan rebasados por el numero de pasajeros en transito.
