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Cisco ICM/IPCC Enterprise and Hosted Anti-Virus Software Recommendations
Anti-Virus Software Caveats
Anti-Virus Software Caveats
Please take note the following caveat before running anti-virus software on systems installed with CCBU
software products:
• Many default anti-virus software configuration settings can adversely affect the performance of the
Cisco CCBU products listed on page 1. This performance degradation is a result of increased CPU
load and memory use by the anti-virus software program.
• The anti-virus software should not be set to run in an “automatic” or “background” mode where all
incoming data or modified files are scanned in real time.
• Full scans of systems by the anti-virus software should be set to run only during scheduled
maintenance windows.
• Anti-virus software scanning engines and definition files should be updated on a regular basis,
following your organization’s current security/anti-virus policy.
Anti-Virus Software Configuration Guidelines
Before scheduling anti-virus software activity on Cisco ICM nodes, it is important to note a few
parameters that control the application’s activity at specific times. Anti-virus software configuration
settings should avoid scheduling “Daily Scans,” “Automatic DAT Updates,” and “Automatic Product
Upgrades” during the times specified as described below.
Note Beginning with Release 5.0 of Cisco ICM, the Recovery process in the Logger and Distributor
no longer perform the Update Statistics operation. Therefore, it is important to take into
consideration the schedule specified in the Update Statistics registry keys.
• Logger. Check the Schedule settings for the Purge and Update Statistics registry keys on the ICM
Logger:
–
Logger registry keys, Release 5.0:
HKLM\SOFTWARE\Cisco Systems, Inc.\ICM\<inst>\Logger<A/B>\Recovery\CurrentVersion
\Purge\Schedule\Schedule
Value Name: Schedule
HKLM\SOFTWARE\Cisco Systems, Inc.\ICM\<inst>\Logger<A/B>\Recovery\CurrentVersion
\UpdateStatistics\Schedule
Value Name: Schedule
–
Logger registry keys, Release 4.6.2:
HKLM\SOFTWARE\GeoTel\ICR\<inst>\Logger<A/B>\Recovery\CurrentVersion
\Purge\Schedule\Schedule
Value Name: Schedule
HKLM\SOFTWARE\GeoTel\ICR\<inst>\Logger<A/B>\Recovery\CurrentVersion
\UpdateStatistics\Schedule
Value Name: Schedule