What does Mobile ID do with my data?
Mobile ID doesn’t permanently collect, store, or hold onto your personal data - except an encrypted
version of your driver license number and phone number to use as a record locator. The only places your
complete information is stored is with the DPS.
What if I am receiving an error message and cannot complete the
enrollment process?
Some common errors with common causes and solutions are listed below:
Error: mID Not Activated or Not Verified
• You have an out-of-state credential.
• Your Mississippi state credential is inactive, including expired or suspended.
• Some information on your license is incorrect or out of date – for example, last name or address
• Your selfie failed to match the photo on file with the state. If the photo on your license is over 5
years old or drastically different from your current appearance, this could cause an error to occur.
Error: Issues with capturing Selfie
Here are some tips that will help with capturing the selfie:
• Make sure you are in a well-lit area, not backlit by a window or strong light, and in front of a
neutral or plain backdrop such as a single-colored wall.
• Make sure your phone is kept stead at eye level and only move your head in the direction of the 3
dots.
• If the selfie times out, you may have taken too long to align the 3 dots and need to start over.
• “Photo does not match” – This means your facial 1:1 comparison failed. You can try to capture a
new selfie. If that does not resolve the issue, then you will need to contact the state.
Error: Text Verification Failed or unable to active link in Text Message
Here are some of the reasons why text verification failed:
1. User selected “Don’t Allow” when prompted to give the app access to camera.
You must consent and acknowledge reading the terms of use, security policy, provide access
to the camera and accept app notifications. User must select OK from the permission pop-up
or will not be able to use the app.
2. SMS text has not been set up with your service provider. You will receive a confirmation and
URL via text. You will need to reach out to the service provider to verify it is set up.
3. User is copying the URL in the text message into a browser. You must click on the link in the
most recent text message. If you have tried requesting the setup text several times, it will be
the one at the bottom of the list.
Error: 60302 Registration Failed
The registration failure can occur for various reasons.
• This could be the result of a poor selfie or selfie capture issue, see error: Issues with capturing
selfie.