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Note: The title of this report has changed from “web accessibility report” to
“digital accessibility report” because it will include information about the
accessibility of e-mails, mobile apps, social media posts, videos and other
digital products, in addition to websites.
What is Digital Accessibility?
The web is a platform for applying for and accessing City services. It gives
the City the opportunity to reach more people. However, not everyone’s
needs are the same. Almost one million New Yorkers have some form of
disability. Design, whether it’s in physical architecture or an organization’s
website, can affect a person’s ability to access something they need. The
disability community has assistive technology and other tools to access the
web. The design and coding of the websites that people with disabilities visit
can determine whether users feel successful or frustrated in accomplishing
their task.
Accessibility is the practice of designing or enhancing the physical, social, or
virtual environment so that people of all abilities are able to perceive and
interact with them independently. Since the disability community faces extra
barriers, it is the City’s responsibility to help all New Yorkers access City
services available through the web. The Americans with Disabilities Act
(ADA) already requires government entities to make their services and
websites accessible. And as of March 14, 2016, accessibility requirements
were codified in Local Law 26, which requires New York City to adopt a
protocol for City websites relating to website accessibility for persons with
disabilities.
Digital accessibility pertains to all digital products used by the City of New
York. Examples include:
Websites such as NYC Hope from the Mayor’s Office to End Domestic
and Gender Based Violence (ENDGBV)
Mobile apps such as Notify NYC from New York City Emergency
Management (NYCEM)
Electronic Documents such as the Truth in Broadband Report from The
Mayor’s Office of the Chief Technology Officer (MOCTO)