TD Business Travel Visa*
Beneit Coverages Guide
The
TD Business Travel Visa
Benefit Coverages Guide
This document contains important and useful
information about your embedded Insurance Beneits
and Services for your TD Business Travel Visa Card.
Please keep this document in a secure
place for future reference.
A copy of this document is also available
online at td.com/businessagreements
for future reference.
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This document includes:
Travel Medical Insurance
Trip Cancellation/Trip Interruption Insurance Certiicate
Flight/Trip Delay Insurance
Common Carrier Travel Accident Insurance Certiicate
Delayed and Lost Baggage Insurance Certiicate
Emergency Travel Assistance Services
Auto Rental Collision/Loss Damage Insurance Certiicate
Purchase Security and Extended Warranty Protection
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TRAVEL MEDICAL INSURANCE
For Covered Trips of 15 days or less for people under 65 years of age, and
For Covered Trips of 4 days or less for people 65 years of age or older.
Insured by:
TD Life Insurance Company
320 Front Street West, 3rd Floor
Toronto, ON M5V 3B6
This Certiicate applies to the TD Business Travel Visa Account.
Certiicate
TD Life Insurance Company (TD Life”) provides the insurance for this
Certiicate under Group Policy No. TGV002 (theGroup Policy”). Our
Administrator administers the insurance on behalf of TD Life, and provides
medical and claims assistance, claims payment and administrative
services under the Group Policy.
This Certiicate contains important information. Please read it carefully
and take it with You on Your trip.
IMPORTANT NOTICE – PLEASE READ CAREFULLY
Travel Insurance is designed to cover losses arising from sudden and
unforeseeable circumstances. It is important that You read and
understand Your Certiicate before You travel as Your coverage may
be subject to certain limitations and exclusions.
Your policy may not provide coverage for Medical Conditions and/or
symptoms that existed before Your trip. Check to see how this applies
in Your Certiicate and how it relates to Your Departure Date. Please
see Sections 6 and 7 of this Certiicate for details. Should You have
any questions or need further clariication, please contact Our
Administrator at 18663741129 or at 4169774425.
In the event of an accident, injury or sickness, Your prior medical
history may be reviewed when a claim is made.
If a Medical Emergency occurs, You, or if applicable, an Insured
Person, must phone OurAdministrator immediately, or as soon as is
reasonably possible, or the Maximum Beneit Payable will be
reduced to $30,000, and only 80% of the Eligible Medical
Emergency Expenses will be covered. You can call Our Administrator
24 hours a day, 7 days a week at 18663741129 from Canada or the
USA, or from other countries by calling collect at (416) 9774425.
Please see section 8 for further details.
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T
his policy contains a provision removing or restricting the right of the
group person insured to designate persons to whom or for whose
beneit insurance money is to be payable.
SECTION 1 – SUMMARY OF BENEFITS
Beneit
Medical Emergency Insurance
Maximum Beneit Payable
$2,000,000 per Insured Person
per Covered Trip.
SECTION 2 – DEFINITIONS
In this Certiicate, the following words and phrases shown in italics have the
meanings shown below. As You read through the Certiicate, You may need
to refer to this section to ensure You have a full understanding of Your
coverage, limitations and exclusions.
Account means the Account owned by the Account Holder that the Bank
maintains with respect to a TD Business Travel Visa Card(s).
Account Holder means the person who was issued a TD Credit Card,
whose name is on the Account and who is a resident of Canada. The
Account Holder may be referred to herein using “You” and “Your”.
Administrator means the company We select to provide medical and
claims assistance, claims payment, administrative and adjudication
services under the Group Policy.
Bank means The Toronto-Dominion Bank.
Certiicate means this certiicate of insurance.
Coverage Period means the period of time during which a Medical
Emergency must occur for a beneit to be payable. This period is deined in
section 5 – THE COVERAGE PERIOD.
Covered Trip means a trip:
made by an Insured Person outside their province or territory of
residence;
that does not exceed the Maximum Number of Covered Days,
including the Departure Date; and
that does not extend to or past:
the date the Insured Person no longer meets the eligibility
requirements set out in section 3 – ELIGIBILITY; or
the date coverage terminates as described in section 4 – WHEN
COVERAGE TERMINATES.
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N
ote: In the event of a claim, the Insured Person will be required to submit
proof of the departure. Only a Medical Emergency occurring during a
Covered Trip will be eligible for consideration. Note that the day of
departure counts as a full day for this purpose.
Exclusion:
Coverage is only provided under the Group Policy if the Medical Emergency
occurs within the Maximum Number of Covered Days that the Insured
Person is irst away from his or her province or territory of residence.
Note that the day of departure counts as a full day for this purpose.
Note: If the Insured Person’s trip exceeds the Maximum Number of Covered
Days, the Insured Person may want to purchase separate insurance under a
different TD Life group policy for the number of days that the trip will exceed
the Maximum Number of Covered Days. Different terms and conditions will
apply and, depending on the Insured Person’s age and the length of their
trip, the Insured Person may be required to provide information about their
health. Call TD Life prior to Your Departure Date at 18002934941 for
more information or if You would like to obtain a quote.
Departure Date means the date the Insured Person left their home
province or territory.
Dependent Children means Your natural, adopted, or step-children who are:
• unmarried;
dependent on You for inancial maintenance and support; and
• under 22 years of age; or
• under 26 years of age and attending an institution of higher
learning, full-time, in Canada; or
mentally or physically handicapped.
Note: A Dependent Child does not include a child born while the child’s
mother is outside of her province or territory of residence during the
Covered Trip. The child will not be insured with respect to that trip.
Dollars and $ mean Canadian dollars.
Effective Date means the date this Certiicate takes effect with respect to
You, which is the date an Account is opened by the Bank for You and You
meet the eligibility requirements set out in section 3 – ELIGIBILITY with
respect to this Account.
Eligible Medical Emergency Expenses are deined in section 6 – WHAT
YOUR INSURANCE COVERS –EMERGENCY MEDICAL INSURANCE.
Emergency Medical Beneit is deined in section 6 – WHAT YOUR
INSURANCE COVERS – EMERGENCY MEDICAL INSURANCE.
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G
overnment Health Insurance Plan (GHIP) means a Canadian
provincial or territorial government health insurance plan.
Good Standing: An Account is in Good Standing if:
• the Account Holder has applied for the Account;
• the Bank has approved and opened the Account;
• the Account Holder has not advised the Bank to close the Account; and
• the Bank has not suspended or revoked credit privileges or otherwise
closed the Account.
Group Policy means the Group Policy Policy No. TGV002 issued by Us for
the Bank.
Hospital means:
an institution that has been accredited and licensed by the
appropriate authority as a hospital to treat patients on an in-patient,
outpatient and emergency basis; or
the nearest appropriate medical facility that has been approved in
advance by Our Administrator.
Note: Hospital does not include chronic care, convalescent or nursing
home facilities.
Hospitalized or Hospitalization means conined as an in-patient in a
Hospital.
Insured Person means a person who is eligible to be insured under this
Certiicate as described in section 3 –ELIGIBILITY.
Maximum Number of Covered Days means 15 consecutive days for
Insured Persons under 65 years of age and 4 consecutive days for Insured
Persons 65 years of age or older. The Departure Date counts as one full day
for this purpose. Age will be measured as of the date of departure for this
purpose.
Medical Condition means any injury, illness, or disease; complication of
pregnancy within the irst 31 weeks of pregnancy; a mental or emotional
disorder, including acute psychosis that requires admission to a Hospital.
Medical Emergency means any unforeseen illness or accidental bodily
injury occurring during a Covered Trip that requires immediate emergency
medical Treatment by a Physician.
Physician means a doctor or surgeon who is registered or licensed to
practice medicine in the jurisdiction where he or she provides medical
advice or Treatment and who is not You or related by blood or marriage to
any Insured Person under this Certiicate.
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Pre-Existing Condition means a Medical Condition:
for which symptoms appeared in the Pre-Existing Condition Period;
which was investigated, diagnosed or Treated during the Pre-Existing
Condition Period; or
for which further investigation was recommended or prescribed, or for
which a change in Treatment was recommended (including a change
in medication or its dosage) during the Pre-Existing Condition Period.
Pre-Existing Condition Period with respect to any beneit – under this
Certiicate is as follows:
Insured Persons under 65 years of age – 90 days immediately before
the beginning of the Coverage Period; and
Insured Persons 65 years of age or older – 180 days immediately
before the beginning of the Coverage Period.
Reasonable Charges means charges incurred for a Medical Emergency
that are comparable to what other providers charge for comparable
Treatment, services or supplies in the same geographical area.
Spouse means:
• the Insured Person’s legal husband or wife; or
the person who the Insured Person has lived with for at least one year
and publicly represented as his or her domestic partner.
Stable means any Medical Condition or related condition (whether or not
the diagnosis has been determined) for which there have been:
no new or change in medication or dosage;
no new or change in Treatment;
no new or increase in frequency or severity of symptoms;
no referral or recommendation to see a specialty clinic or specialist;
no pending test results or testing; or
no pending surgery or other Treatment.
Travelling Companion means the person who is sharing travel
arrangements with You (to a maximum of three people including You).
Treated or Treatment means any medical, therapeutic or diagnostic
procedure prescribed, performed or recommended by a Physician, including
but not limited to prescribed or unprescribed medication, investigative
testing and surgery. The term “Treatment” does not include the unaltered
use of prescribed medication for a Medical Condition which is Stable.
We, Us and Our mean TD Life Insurance Company.
You and Your mean the Account Holder.
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SECTION 3 – ELIGIBILITY
The Account Holder is eligible to be insured under this Certiicate if,
throughout the Covered Trip, the Account Holder:
is a resident of Canada;
is covered by a Canadian provincial or territorial GHIP; and
has an Account in Good Standing.
The Account Holder’s Spouse is eligible to be insured under this Certiicate
if, throughout the Covered Trip:
• the Account Holder is eligible to be insured under this Certiicate as
described above, even if the Account Holder is not travelling; and
• the Spouse:
is a resident of Canada;
is covered by a Canadian provincial or territorial GHIP; and
continues to meet the deinition of Spouse of the Account Holder.
The Account Holder’s Dependent Child is eligible to be insured under this
Certiicate if, throughout the CoveredTrip:
• the Account Holder is eligible to be insured under this Certiicate as
described above and
• the Dependent Child:
is a resident of Canada;
is covered by a Canadian provincial or territorial GHIP;
is travelling with either the Account Holder or with the Account
Holder’s Spouse; and
continues to meet the deinition of Dependent Child.
Note: If a Dependent Child is born while the child’s mother is outside of her
province of residence, the Dependent Child will not be insured with respect
to that trip.
Coverage after the Maximum Number of Covered Days
• This Certiicate does not offer any coverage after the end of the
Maximum Number of Covered Days.
If an Insured Person under age 65 is planning a trip that will last more
than 15 days, or an Insured Person aged 65 or older is planning a trip
that will last more than 4 days, the Insured Person may want to
purchase separate insurance for the number of days that the trip will
exceed the Maximum Number of Covered Days.
Coverage may be available under a different TD Life group policy.
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D
ifferent terms and conditions will apply and, depending on the
Insured Person’s age and the length of their trip, the Insured Person
may be required to provide information about their health. Call TD Life
prior to Your Departure Date at 18002934941 for more information
or if You would like to obtain a quote.
SECTION 4 – WHEN COVERAGE TERMINATES
Coverage for the Account Holder under this Certiicate will terminate on
the earliest of the following dates:
the date the Account is cancelled, closed or otherwise ceases to be in
Good Standing;
the date You cease to be eligible for coverage; and
the date the Group Policy terminates.
Coverage for an Insured Person other than the Account Holder under this
Certiicate will terminate on the earliest of the following dates:
the date coverage terminates for the Account Holder; and
the date the Insured Person ceases to be eligible for coverage.
No beneits will be paid under this Certiicate for losses incurred after
coverage has terminated.
SECTION 5 – THE COVERAGE PERIOD
The Coverage Period begins when the eligible Insured Person departs on a
Covered Trip.
NOTE: The Insured Person’s trip may be longer than the Maximum Number
of Covered Days (15 consecutive days for Insured Persons under age 65,
and 4 consecutive days for Insured Persons aged 65 or older). However,
only a Medical Emergency occurring within the irst Maximum Number of
Covered Days following the Departure Date will be considered. The day of
departure counts as a full day for this purpose. Dependent Children are
only covered while travelling with You and/or Your Spouse.
The Coverage Period ends on the earlier of:
the date the Insured Person returns from the Covered Trip;
the end of the Maximum Number of Covered Days for that Insured
Person, except as described below;
the date the Group Policy terminates.
However, if an Insured Person is suffering from a Medical Emergency at the
end of the Maximum Number of Covered Days for that Insured Person (the
Termination Date”), then the Coverage Period:
for that Insured Person; and
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for any other Insured Person if
Our Administrator has approved a Travelling Companion Beneit for
that other Insured Person; and
That other Insured Person was insured under this Certiicate with
respect to the Covered Trip at the Termination Date is automatically
extended to 72 hours following the end of the Medical Emergency.
However, under no circumstances will coverage continue after termination
of the Group Policy.
SECTION 6 – WHAT YOUR INSURANCE COVERS –
EMERGENCY MEDICAL INSURANCE
We will pay a Medical Emergency Beneit if an Insured Person suffers a
Medical Emergency during the Coverage Period for a Covered Trip.
Emergency Medical Beneit means, subject to the Maximum Beneit
Payable described in section 1, the Reasonable Charges for Eligible Medical
Emergency Expenses, less all amounts payable or reimbursable under a
GHIP or any group or individual health plans or insurance policies.
Eligible Medical Emergency Expenses means:
Hospital accommodation;
Physiciansbills;
P
rivate duty nursing:
up to $5,000 for:
services performed by a registered nurse; including
medically necessary nursing supplies;
D
iagnostic services:
charges for diagnostic tests, laboratory tests and X-rays which are:
prescribed by the treating Physician; and
approved in advance by Our Administrator if the tests involve:
magnetic resonance imaging (MRI);
computerized axial tomography (CAT) scans;
• sonograms;
ultrasounds; or
any invasive diagnostic procedures including angioplasty;
Am
bulance:
charges for emergency ambulance service to the nearest approved
Hospital;
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Air Ambulance:
charges for emergency air ambulance only if:
Our Administrator determines that the Insured Person’s physical
condition precludes the use of any other means of transportation;
Our Administrator makes the determination before the service is
provided;
Our Administrator pre-approves this service; and
Our Administrator arranges this service;
Prescriptions:
reimbursement of prescription drugs that are required as part of
e
mergency Treatment;
Exclusion: vitamins and patent, proprietary and experimental drugs
are excluded;
Accidental Dental:
up to $2,000 for dental Treatment that is:
required during a Coverage Period; and
necessitated by a blow to natural or permanently installed teeth
which occurs during a Coverage Period;
Limitation: Treatment for emergency relief of dental pain is covered
up to a maximum of $200;
M
edical Appliances
cost of casts, crutches, trusses, braces, slings, splints and/or the
rental cost of a wheelchair or walker where:
prescribed by a Physician; and
required as a result of a Medical Emergency;
Return Airfare
the extra cost for a one-way economy fare plus, if required to
accommodate a stretcher, a second one-way economy fare if:
as a result of a Medical Emergency, Our Administrator determines
that an Insured Person should return to Canada for medical
reasons; and
Our Administrator approves the transportation in advance;
Transportation to Bedside
if an Insured Person is Hospitalized and is expected to remain
Hospitalized for at least 3 consecutive days, the cost of one
round-trip economy airfare from Canada if it is:
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for the Insured Person’s Spouse, parent, child, brother or sister;
and
approved in advance by Our Administrator;
Travelling Companion Beneit
the cost of a single one-way economy airfare if:
• an Insured Person suffers a covered Medical Emergency;
as a result, a Travelling Companion stays beyond his or her
scheduled return date; and
Our Administrator approves, in advance, the cost of a one-way
e
conomy airfare back to the Travelling Companion’s place of
departure;
Bedside Companion Beneit
up to $150 per day, to a maximum of $1,500, for food and
accommodation for a person if:
Our Administrator has approved transportation for the person
under either a Transportation to Bedside beneit or a Travelling
Companion Beneit; and
Our Administrator has approved the Bedside Companion Beneit
in advance;
V
ehicle Return
up to $1,000 toward the cost of returning an Insured Person’s
vehicle to his or her home or, if applicable, the nearest appropriate
vehicle rental agency if:
• the Insured Person is unable to return the vehicle due to a covered
Medical Emergency; and
Our Administrator arranges for the return of the vehicle;
Return of Deceased
up to $5,000 toward the cost of preparation and transportation
home of a deceased Insured Person if death results from a covered
Medical Emergency;
Exclusion: the cost of a burial casket or urn is not covered under this
beneit; and
one round-trip economy airfare if:
• an Immediate Family Member is required to identify or obtain
release of the deceased; and
Our Administrator approves this transportation in advance.
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SECTION 7 – LIMITATIONS AND EXCLUSIONS:
WHAT YOUR INSURANCE DOES NOT COVER
1.
F
ailure to report
• A Medical Emergency must be reported to Our Administrator within
48hours of admission to Hospital, or as soon as is reasonably possible.
If the Medical Emergency is not reported as required, the maximum
beneit payable with respect to the Medical Emergency will be 80% of
the Eligible Medical Emergency Expenses, to a limit of $30,000.
2. Pre-Existing Condition
There is no coverage and no beneit will be paid for any Pre-Existing
Condition that was not Stable during the Pre-Existing Condition Period
period immediately preceding the beginning of the Coverage Period.
3. Reasonably foreseeable Conditions
We will not pay any expenses or beneits under this Certiicate relating
to a Medical Condition:
when the Insured Person knew or for which it was reasonable to
expect before they left their province or territory of residence, or
before the Coverage Period, that they would need or be required to
seek Treatment:
for which future investigation or Treatment was planned before the
Insured Person left their province or territory of residence;
which produced symptoms that would have caused an ordinarily
prudent person to seek Treatment in the three months before
leaving their province or territory of residence;
that had caused the Insured Person’s Physician to advise them not
to travel.
4. Medical Emergency occurring outside the Coverage Period
No beneit will be payable with respect to a Medical Emergency that
occurs before the Coverage Period begins or after it ends.
For an Insured Person under age 65, this means, for example, that no
beneit will be paid with respect to any Medical Emergency if an
Insured Person’s Medical Emergency occurs after the irst 15 days
following their Departure Date.
For an Insured Person 65 years of age or older, this means, for
example, that no beneit will be paid with respect to any Medical
Emergency if an Insured Person’s Medical Emergency occurs after the
irst 4 days following their Departure Date.
Note that the day of departure counts as a full day for this purpose.
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5.
F
ailure to transfer to an appropriate facility for Treatment
We, in consultation with the Insured Person’s treating Physician, reserve
the right to transfer an Insured Person to an appropriate medical
facility or to his or her province or territory of residence for further
Treatment.
Failure to comply with a transfer request will absolve Us of any liability
to provide beneits for expenses incurred after the scheduled transfer
date.
6
. Recurrence
• A Medical Emergency is considered to have ended when medical
evidence indicates that the Insured Person is able to return to his or
her province or territory of residence. No beneits will be paid in
connection with the condition that caused a Medical Emergency if
they are incurred after that time.
7. Failure to obtain advance approval
Where an Eligible Medical Emergency Expense speciies that it must
be approved in advance by Our Administrator, if advance approval is
not obtained, no beneit will be payable for that expense.
No beneit will be paid with respect to any surgery or invasive
procedure that has not been approved in advance by Our
Administrator, except in extreme circumstances where a request for
prior approval would delay necessary surgery in a life-threatening
medical crisis.
8. Non-emergency services
No beneit will be payable with respect to non-emergency,
experimental or elective services, including any Treatment, surgery or
medication which medical evidence indicates that the Insured Person
could have returned to Canada to receive.
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. General
As noted above, the beneits payable under the Group Policy will be
the actual cost of the covered expense, less:
the amount reimbursable under GHIP; and
the amount reimbursable through any other insurance or health
plan coverage.
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10. In addition, no beneit will be payable in connection with Treatment,
services or expenses related to or resulting from:
a. Misrepresentation
any medical condition for which You or an Insured Person provided
Our Administrator or Us with false or inaccurate information regarding
Hospitalizations, Treatment or medications;
b. Pregnancy
pregnancy or childbirths within 9 weeks of expected delivery date;
any complication relating to pregnancy that occurs in the last 9 weeks
leading up to the expected delivery date, or after the expected
delivery date;
any child born during a Covered Trip;
c. Intentionally self-inlicted injuries
intentionally self-inlicted injuries, suicide or attempted suicide,
whether the Insured Person is aware or not aware of their actions,
regardless of the Insured Person’s state of mind;
d. Failure to take medication
failure to take medication as prescribed by the Insured Person’s
Physician;
e. Alcohol or drug abuse
abuse of medication or alcohol or use of illicit drugs;
f. Crime
participation in a criminal offence;
g. Professional Sports or Racing
participation in professional sports or any organized racing or speed
contests;
h. War
any act of war, whether declared or not, hostile or warlike action in
time of peace or war, insurrection, rebellion, revolution, civil war, or
hijacking;
i. Mental Problems
any mental, nervous or emotional problems, including any Medical
Emergency arising from these problems;
15
j. Hazardous Activities
recreational scuba diving (unless the Insured Person h
olds a basic
scuba designation from a certiied school or licensing body),
mountaineering, bungee-jumping, parachuting, parasailing, cave
exploration, hang-gliding, skydiving or any airborne activity in any
aircraft other than a passenger aircraft that holds a valid certiicate
ofairworthiness;
k. Travel Advisories
• Your M
edical Emergency or related Medical Condition, if the reason for
your Medical Emergency or related Medical Condition is associated in
any way with a written formal travel warning of ‘Avoid all non-essential
travel’ or of ‘Avoid all travel’ issued before your Departure Date by the
Canadian Government, advising Canadians not to travel to the
country, region or city of your trip.
11. D
ependent Child not trav
elling with You or Your Spouse. No beneit will
be payable with respect to a Dependent Child unless he or she is
travelling with You or Your Spouse.
SECTION 8 – WHAT TO DO IN A MEDICAL EMERGENCY
W
hen a Medical Emergency occurs,
You or if applicable, an Insured
Person, must phone Our Administrator immediately, or as soon as is
reasonably possible. Otherwise, beneits will be limited as described in
section 7 under “Limitations and Exclusions: 1. Failure to Report. Some
expenses will only be covered if Our Administrator approves them in
advance.
Assistance is available twenty-four hours a day, seven days a week, by
calling toll-free 18663741129 from Canada or the U.S.A., or from other
countries by calling collect (416) 9774425.
Our Administrator will verify whether coverage is in effect and, if so, will
direct the Insured Person to the nearest appropriate medical facility. Our
Administrator will pay, or guarantee payment to, the provider of medical
services wherever possible, and manage the Insured Person’s Medical
Emergency from the initial report through its conclusion.
If a direct guarantee or payment is not possible, the Insured Person may be
asked to pay for services. Upon submission of a claim, the Insured Person
will be reimbursed for any such Eligible Medical Emergency Expenses so
paid, as described under this Certiicate.
Note: All payments and payment guarantees are subject to the terms
and conditions of the Certiicate, including limitations and exclusions.
16
SECTION 9 – HOW TO MAKE A CLAIM
A Medical Emergency should always be reported immediately, as
described in section 8, or beneits will be limited.
Failure to Report a Claim Immediately
If, without contacting Our Administrator for assistance and claim
management, an Insured Person incurs Eligible Medical Emergency
Expenses, then he or she must irst submit receipts and other proof to:
• GHIP;
then to any group or individual health plans and/or insurers.
Any Eligible Medical Emergency Expenses that are not covered by such
GHIP, health plans or insurance should then be submitted to Our
Administrator with proof of claim, receipts and payment statements. In this
case, claims forms can be obtained from Our Administrator’s Customer
Service representatives at the number set out in section 10.
The Insured Person will also be required to provide evidence of his or her
actual date of departure from his or her province or territory of
residence.
Reporting a Claim Immediately
If Hospital or other medical charges have been guaranteed or paid by
OurAdministrator on behalf of an Insured Person then You and, if
applicable, the Insured Person must sign an authorization form allowing
Our Administrator to recover these charges:
from the Insured Person’s GHIP;
from any health plan or other insurance;
through subrogation rights against any responsible third party.
If Our Administrator has paid for Eligible Medical Emergency Expenses
covered under other insurance or another plan, You and, if applicable, the
Insured Person must assist Our Administrator in obtaining reimbursement,
where necessary.
The Insured Person will also be required to provide evidence of his or her
actual date of departure from his or her province or territory of
residence.
Note: If an advance payment is made for expenses and it is later
discovered that they were not covered under this Certiicate, then You
and/or the Insured Person must reimburse Us.
17
SECTION 10 – HOW TO CONTACT OUR ADMINISTRATOR
24-hour Emergency Assistance Number
To r
eport a Medical Emergency, You or, if applicable, the Insured Person
can call Our Administrator 24 hours a day, 7days a week at:
From the U.S.A. or Canada 18663741129
From elsewhere, call collect (416) 9774425
C
ustomer Service: Phone number
To enquire about Your beneits under this Certiicate or to check on the
status of an existing claim, You can call Our Administrator at:
Toll-free at 18663741129 or at (416) 9774425
Monday–Friday, 8 a.m.–9 p.m. Eastern Time
In a non-emergency situation, You can also call this number to obtain
claims forms.
C
ustomer Service: Mailing Address
You can mail Your request to:
TD Travel Insurance
c/o Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec J1M 0C9
Fax: +1-(819) 5692814.
SECTION 11 – GENERAL CONDITIONS
Unless this Certiicate or the Group Policy states otherwise, the following
conditions apply to Your coverage:
Proof of Loss
The appropriate claims forms together with written proof of loss must be
furnished as soon as reasonably possible, but in all events within 1 year
from the date on which the loss occurred.
Review and Medical Examination
When a claim is being processed, We will have the right and the
opportunity, at Our own expense, to review all medical records related to
the claim and to examine the Insured Person medically when and as often
as may be reasonably required.
18
Subrogation
We h
ave full rights of subrogation, including the right to proceed at Our
own expense in the Insured Person’s name against third parties who may
be responsible for a claim arising or providing indemnity or beneits similar
to the beneits under this Certiicate. You and the Insured Person shall give
Us all such assistance as is reasonably required to secure Our rights and
remedies, including the execution of all documents necessary to enable Us
to bring suit in Your name or the name of the Insured Person, as applicable.
Other Insurance
All of Our policies are excess insurance, meaning that any other sources of
recovery You have will pay irst, and this insurance policy will be the last to
pay. The total beneits payable under all Your insurance, including this
Certiicate, cannot be more than the actual expenses for a claim. If an
Insured Person is also insured under any other insurance Certiicate or
policy, We will coordinate payment of beneits with the other insurer.
In no case will We seek to recover against employment related plans if the
lifetime maximum for all in-country and out-of-country beneits is $50,000
or less. If the lifetime maximum for all in-country and out-of-country
beneits is over $50,000, We will coordinate beneits only above this
amount.
Legal Action Limitation Period
Every action or proceeding against the Insurer for the recovery of
insurance money payable under the contract is absolutely barred unless
commenced within the time set out in the Insurance Act (for actions or
proceedings governed by the laws of Alberta or British Columbia), The
Insurance Act (for actions or proceedings governed by the laws of
Manitoba), the Limitations Act, 2002 (for actions or proceedings governed
by the laws of Ontario), the Civil Code of Quebec (for actions or
proceedings governed by the laws of Quebec), or other applicable
legislation.
False Claim
If You or an Insured Person make a claim knowing it to be false or
fraudulent in any respect, neither You nor the Insured Person will be entitled
to the beneits of this coverage, nor to the payment of any claim under the
Group Policy.
Currency
All amounts are shown in Canadian currency.
19
Access to Medical Care
T
D Life, the Bank, Our Administrator and their afiliates are not responsible
for the availability, quality or results of any medical Treatment or transport,
or for the failure of any Insured Person to obtain medical Treatment.
Group Policy
All beneits under this Certiicate are subject in every respect to the Group
Policy which alone constitutes the agreement under which beneits will be
provided. This Group Policy is issued to the Bank. The principal provisions of
the Group Policy affecting Insured Persons are summarized in this
Certiicate. The Group Policy is on ile at the ofice of the Bank.
TRIP CANCELLATION / TRIP INTERRUPTION INSURANCE
Insured by:
TD Life Insurance Company and
TD Home and Auto Insurance Company
320 Front Street West, 3rd Floor
Toronto, ON M5V 3B6
Certiicate of Insurance
This Certiicate applies to the TD Business Travel Visa Card Account.
Effective March 17, 2008, TD Life Insurance Company (“TD Life”) provides
the insurance for the Medical Covered Causes for Cancellation and the
Medical Covered Causes for Interruption under this Certiicate under Group
Policy No. TGV003.
Effective September 1, 2010, TD Home and Auto Insurance Company
(“TDH&A”) provides the insurance for the Non-Medical Covered Causes for
Cancellation and the Non-Medical Covered Causes for Interruption under
this Certiicate under Group Policy No. TGV006.
Together, these policies are referred to as the “Group Policies”.
Our Administrator administers the insurance on behalf of TD Life and
TDH&A and provides claims payment and administrative services under
the Group Policies.
This Certiicate contains important information. Please read it carefully and
take it with You on Your trip.
20
Important Notes:
Pre-Existing Conditions: A Pre-Existing Condition exclusion applies to
the Trip Cancellation and Trip Interruption beneits. Please see
Limitations and Exclusions under sections 6 through 8 for details. If You
have any questions regarding Pre-Existing Conditions and/or want to
conirm coverage, please contact Our Administrator at 18663741129
or at (416) 9774425.
If You need to cancel or interrupt a trip: If a Covered Cause for
Cancellation or Interruption occurs, You or, if applicable, an Insured
Person, must phone the Administrator immediately. Please see section 11
for contact information.
This policy contains a provision removing or restricting the right of the
group life insured to designate persons to whom or for whose beneit
insurance money is to be payable.
This Certiicate contains a clause which may limit the amount payable.
SECTION 1 – SUMMARY OF BENEFITS
Beneits Maximum Beneit Payable
Trip Cancellation
Insurance
$1,500 per Insured Person per Covered Trip
$5,000 total per Covered Trip for all
InsuredPersons on the same Covered Trip
Trip Interruption
Insurance
$5,000 per Insured Person per Covered Trip
$25,000 total per Covered Trip for all Insured
Persons on the same Covered Trip
Note: If the value of an Insured Person’s Covered Trip exceeds the
amounts listed above, You may wish to speak to Your travel agent or
other travel supplier for excess coverage.
SECTION 2 – DEFINITIONS
In this Certiicate, the following words and phrases shown in italics have the
meanings shown below. As You read through the Certiicate, You may need
to refer to this section to ensure You have a full understanding of Your
coverage, limitations and exclusions.
Account means the Account owned by the Account Holder that the Bank
maintains with respect to a TD Business Travel Visa Card(s).
Account Holder means the person who was issued a TD Credit Card,
whose name is on the Account and who is a resident of Canada. The
Account Holder may be referred to herein using “You” and “Your”.
21
A
dministrator means the service provider arranged by TD Life and TDH&A
to provide claims payment and administrative services under the Group
Policies.
Bank means The Toronto-Dominion Bank.
Certiicate means this certiicate of insurance.
Common Carrier means any land, air or water conveyance which is
licensed to carry passengers without discrimination and for hire, excluding
courtesy transportation provided without a speciic charge.
Coverage Period means the period of time during which a covered event
must occur for a beneit to be payable. Coverage Period means the Trip
Cancellation Coverage Period or the Trip Interruption Coverage Period, as
applicable. These terms are deined in section 5.
Covered Trip means a trip:
made by an Insured Person outside the Insured Person’s province or
territory of residence;
that does not extend to or past:
the date the Insured Person no longer meets the eligibility
requirements set out in section 3;
the date coverage terminates as described in section 4;
that was booked or reserved prior to departure from the Insured
Person’s province or territory of residence; and
for which the full cost has been charged:
• to Your Account and/or
• using Your TD Rewards Points.
Dependent Children means Your natural, adopted, or step-children
whoare:
• unmarried;
dependent on You for inancial maintenance and support; and
• under 22 years of age; or
• under 26 years of age and attending an institution of higher
learning, full-time, in Canada; or
mentally or physically handicapped.
Note: A Dependent Child does not include a child born while the child’s
mother is outside her province or territory of residence during the
Covered Trip. The child will not be insured with respect to that trip.
Dollars and $ mean Canadian dollars.
22
E
ffective Date means the date this Certiicate takes effect with respect to
You, and is the later of March 17, 2008 and the date on which an Account is
opened by the Bank for You and You meet the eligibility requirements set
out in section 3 with respect to this Account. Only Covered Trips booked on
or after the Effective Date shall be eligible for coverage.
Good Standing: An Account is in Good Standing if:
• the Account Holder has applied for the Account;
• the Bank has approved and opened the Account;
• the Account Holder has not advised the Bank to close the Account; and
• the Bank has not suspended or revoked credit privileges or otherwise
closed the Account.
Hospital means an institution that is accredited and licensed by the
appropriate authority as a hospital to Treat patients on an in-patient,
out-patient and emergency basis; or the nearest medical facility that has
been approved in advance by Our Administrator.
Exceptions: Hospital does not include chronic care, convalescent,
rehabilitation or nursing home facilities.
Immediate Family Member means an Insured Persons Spouse, parents,
step-parent, grandparents, natural or adopted children, step-children or
legal ward, step-sisters, step-brothers, grandchildren, brothers,
brothers-in-law, sisters, sisters-in-law, aunts, uncles, nieces or nephews,
sons-in-law or daughters-in-law, and the Insured Persons Spouse’s parents,
grandparents, brothers, brothers-in-law, sisters, sisters-in-law and children.
Insured Person means a person who is eligible to be insured under this
Certiicate as described in section 3.
Medical Condition means an irregularity in the health of an Insured Person
which required or requires medical advice, consultation, investigation,
Treatment, care, service or diagnosis by a Physician.
Physician means a physician or surgeon who is registered or licensed to
practice medicine in the jurisdiction where he or she provides medical
advice or Treatment and who is not related by blood or marriage to any
Insured Person under this Certiicate.
Pre-Existing Condition means a Medical Condition:
for which symptoms appeared in the Pre-Existing Condition Period;
that was investigated, diagnosed or Treated during the Pre-Existing
Condition Period, where Treatment includes medication; or
for which further investigation was recommended or prescribed, or for
which a change in Treatment was recommended (including a change
in medication or dosage) during the Pre-Existing Condition Period.
23
P
re-Existing Condition Period with respect to any beneit under this
Certiicate is as follows:
Insured Persons under 65 years of age – 90 days immediately before
the beginning of the Coverage Period; and
Insured Persons 65 years of age or older – 180 days immediately
before the beginning of the Coverage Period.
Spouse means:
• the Insured Person’s legal husband or wife; and
the person who the Insured Person has lived with for at least one year
and publicly represented as his or her domestic partner.
Stable means any Medical Condition or related condition (whether or not
the diagnosis has been determined) for which there have been:
no new or change in medication or dosage;
no new or change in Treatment;
no new or increase in frequency or severity of symptoms;
no referral or recommendation to see a specialty clinic or specialist;
no pending test results or testing; or
no pending surgery or other Treatment.
TD Rewards Points means the rewards units earned for goods and
services charged to the Account through the TD Travel Rewards Program
associated with the Account.
Travelling Companion means someone who shares trip arrangements and
accommodations with You.
Exceptions: No more than 3 individuals (including You) will be
considered travel companions on any 1 trip.
Treated or Treatment means any medical, therapeutic or diagnostic
procedure prescribed, performed or recommended by a Physician,
including but not limited to prescribed or unprescribed medication,
investigative testing and surgery. The term “Treatment” does not include
the unaltered use of prescribed medication for a Medical Condition which
is Stable.
We, Us and Our mean TD Life Insurance Company with respect to the
Medical Covered Causes for Cancellation and Medical Covered Causes for
Interruption. We, Us and Our mean TD Home and Auto Insurance
Company with respect to the Non-Medical Covered Causes for
Cancellation and Non-Medical Covered Causes for Interruption. These
terms are deined in sections 6 and 7.
You and Your means the Account Holder.
24
SECTION 3 – ELIGIBILITY
The A
ccount Holder is eligible to be insured under this Certiicate if,
throughout the Covered Trip, the Account Holder:
is a resident of Canada; and
has an Account in Good Standing.
T
he Account Holder’s Spouse is eligible to be insured under this Certiicate
if, throughout the Covered Trip:
Yo
u are eligible to be insured under this Certiicate as described
above, even if You are not travelling; and
• the Spouse:
is a resident of Canada; and
continues to meet the deinition of Spouse of the Account Holder
T
he Account Holder’s Dependent Child is eligible to be insured under this
Certiicate whether or not the Account Holder or the Account Holder’s
Spouse travels with them if, throughout the Covered Trip:
You are eligible to be insured under this Certiicate as described
above, even if You are not travelling; and
• the Dependent Child:
is a resident of Canada;
is travelling with either You or with Your Spouse; and
continues to meet the deinition of Dependent Child.
S
ECTION 4 – WHEN YOUR CERTIFICATE TERMINATES
Coverage for the Account Holder under this Certiicate will terminate on the
earliest of the following dates:
the date the Account is cancelled, closed or otherwise ceases to be in
Good Standing;
the date the Account Holder ceases to be eligible for coverage; and
the date the Group Policy terminates.
Coverage for an Insured Person other than the Account Holder under this
Certiicate will terminate on the earliest of the following dates:
the date coverage terminates for the Account Holder; and
the date the Insured Person ceases to be eligible for coverage.
No beneits will be paid under this Certiicate for losses incurred after
coverage has terminated.
25
SECTION 5 – THE COVERAGE PERIOD
Trip Cancellation Coverage Period (when the Covered Causes for
Cancellation occurs before Your trip)
The Trip Cancellation Coverage Period begins on the date the Covered
Trip is booked or reserved with the travel agent or other travel supplier
and the full cost of the Covered Trip has been charged to Your
Account using a TD Business Travel Visa Card and/or Your TD Rewards
Points.
Dependent Children are only covered if travelling with You or Your
Spouse. Therefore, for each Insured Person who is a Dependent Child
the Trip Cancellation Coverage Period begins on the date set out
above only if You or Your Spouse will be travelling with the Dependent
Child on the Covered Trip.
The Trip Cancellation Coverage Period ends on the earlier of:
the date the Insured Person departs or plans to depart on the Covered
Trip; and
the date this Certiicate terminates.
T
rip Interruption Coverage Period (when the Covered Causes for
Interruption occurs during Your trip)
The Trip Interruption Coverage Period begins on the date the Insured
Person completes a portion of the Covered Trip as shown on his or her
invoice or ticket provided the Covered Trip is booked or reserved with
the Insured Person’s travel agent or other travel supplier and the full
cost of the Covered Trip has been charged to Your Account using a
TDBusiness Travel Visa Card and/or Your TD Rewards Points.
Dependent Children are only covered while travelling with You or Your
Spouse. Therefore, for each Insured Person who is a Dependent Child
the Trip Interruption Coverage Period begins on the date set out above
only if You or Your Spouse are travelling with the Dependent Child on
the Covered Trip.
The Trip Interruption Coverage Period ends on the earlier of:
the date the Insured Person is scheduled to return from the Covered
Trip; and
the date this Certiicate terminates.
26
SECTION 6 – WHAT YOUR INSURANCE COVERS –
TRIP CANCELLATION INSURANCE
We will pay a Trip Cancellation Beneit with respect to an Insured Person if
he or she is required to cancel a Covered Trip due to a Covered Cause for
Cancellation listed below that occurs during the Trip Cancellation
Coverage Period for the Covered Trip.
Trip Cancellation Beneit means, subject to the Maximum Beneit Payable
described in section 1, Eligible Trip Cancellation Expenses.
Eligible Trip Cancellation Expenses means one of the following 2 options:
reimbursement for:
the portion of the Insured Person’s unused travel arrangements
which were:
Paid in advance and the full cost was charged to Your Account
and/or using Your TD Rewards Points;
Forfeited as a result of a Covered Cause for Cancellation; and
Non-refundable on the date the Covered Cause for Cancellation
arose or non-transferrable to another date; and
travel point administration cancellation fees that applied on the
date the Covered Cause for Cancellation arose, where applicable;
or, in the alternative, if the Insured Person misses the scheduled
departure as a result of a Covered Cause for Cancellation, payment of
reasonable transportation costs that are:
required for the Insured Person to travel to the destination of the
Covered Trip by the most direct route; and
approved in advance by the Administrator.
Exclusion: There will be no reimbursement for the cost of any additional
travel insurance or any expenses for which You are entitled to receive any
form of compensation, including but not limited to credits and vouchers.
Covered Causes for Cancellation
Covered Causes for Cancellation mean Medical Covered Causes for
Cancellation and Non-Medical Covered Causes for Cancellation, as
described below.
Medical Covered Causes for Cancellation mean:
death of an Insured Person or Travelling Companion
sudden and unexpected sickness or accidental injury of an Insured
Person or Travelling Companion if:
27
it did not result from a Pre-Existing Condition that was not Stable
during the Pre-Existing Condition Period immediately preceding the
beginning of the Coverage Period;
it prevents the Insured Person from starting the Covered Trip;
• a Physician certiies, in writing:
• that:
he or she has advised the Insured Person or Travelling
Companion to cancel the Covered Trip; or
the sickness or injury made it impossible for the Insured Person
or Travelling Companion to start the Covered Trip; and
the medical reason for the decision; and
• the Insured Person or Travelling Companion provides the Physician’s
certiication to the Administrator before the scheduled departure
date;
death of an Immediate Family Member of the Insured Person;
sudden and unexpected sickness or accidental injury of an Immediate
Family Member of the Insured Person; or
the sudden and unexpected death or Hospitalization of an In
sured
Person’s host at the destination.
Non-Medical Covered Causes for Cancellation me
an:
an enforceable call of an Insured Person or Travelling Companion to
jury duty or sudden and unexpected subpoena of an Insured Person or
Travelling Companion to act as a witness in a court of law requiring
the Insured Person’s or Travelling Companion’s presence in court
during the Covered Trip;
a written formal notice issued by the Department of Foreign Affairs
and International Trade of the Canadian government after the Insured
Person’s Covered Trip is booked, advising Canadians not to travel to a
country, region or city originally ticketed for the Covered Trip for a
period that includes an Insured Person’s Covered Trip;
an employment transfer of the Insured Person by the employer with
whom the Insured Person was employed on the date the Insured
Person booked his or her Covered Trip, which transfer requires the
relocation of the Insured Person’s principal residence within 30 days
before the Insured Person’s scheduled Covered Trip Departure Date;
a delay causing an Insured Person to miss a connection for a Common
Carrier or resulting in the interruption of an Insured Person’s travel
arrangements, and is limited to the following:
28
d
elay of an Insured Person’s Common Carrier resulting from the
mechanical failure of that carrier;
a trafic accident or an emergency police-directed road closure
(either must be substantiated by a police report); or
weather conditions.
Exclusion: The outright cancellation of Common Carrier travel is not
considered a delay.
Limitation: The beneit under this Covered Cause for Cancellation is
the Insured Person’s one-way economy fare via the most
cost-effective route to the Insured Person’s next destination;
a natural disaster that renders an Insured Person’s principal residence
uninhabitable;
• an Insured Person is quarantined in a situation where no Medical
Covered Cause for Cancellation applies;
• an Insured Person is hijacked; and
an enforceable call to service of an Insured Person or Travelling
Companion who is a military, police or ire reservist.
Limitations and Exclusions
1. Pre-Existing Condition
There is no coverage and no beneit will be payable for any
Pre-existing Condition that was not Stable during the Pre-Existing
Condition Period immediately preceding the Coverage Period.
2. Reasonably foreseeable conditions
No beneit will be payable with respect to a sickness, accidental
injury or quarantine of the Insured Person that was reasonably
foreseeable when the Trip Cancellation Coverage Period began.
3. Cancellation penalties arising after Covered Cause for Cancellation
Beneits will be limited to cancellation penalties in effect on the date
the Covered Cause for Cancellation arises, so it is important to
cancel the Insured Person’s travel plans immediately.
4. Causes not covered
No beneit will be payable with respect to cancellation of a Covered
Trip for any reason other than those listed under Covered Causes
for Cancellation.
5. Frequent lyer plan rewards units
Under no circumstance will any beneit be payable in connection
with the value of frequent lyer plan rewards units that have been
lost or wasted.
29
SECTION 7 – WHAT YOUR INSURANCE COVERS –
TRIP INTERRUPTION INSURANCE
We wi
ll pay a Trip Interruption Beneit with respect to an Insured Person if
he or she is prevented from continuing a Covered Trip as a result of a
Covered Cause for Interruption listed below that occurs during the Trip
Interruption Coverage Period for the Covered Trip.
Trip Interruption Beneit means, subject to the Maximum Beneit Payable
described in Section 1, Eligible Trip Interruption Expenses.
Eligible Trip Interruption Expenses means:
if the Insured Person must terminate the Covered Trip as a result of the
Covered Cause for Interruption, the lesser of:
the cost of a one-way economy airfare to the point of departure, if
the Administrator approves this transportation in advance; or
the fee charged by the airline to change the Insured Person’s date of
return;
if the Insured Person is delayed in reaching the next destination of his
or her Covered Trip as a result of a Covered Cause for Interruption,
payment of reasonable additional transportation costs that are:
required for the Insured Person to rejoin a tour group by the most
direct route; and
approved in advance by the Administrator; and
the portion of any unused land arrangements which were:
part of the Insured Person’s Covered Trip;
paid prior to the Insured Person’s date of departure; and
non-refundable on the date the Covered Cause of Interruption
occurred or for which You are entitled to receive a credit or any
other form of compensation.
Exclusion: There will be no reimbursement for the cost of any additional
travel insurance or any expenses for which You are entitled to receive any
form of compensation, including but not limited to credits and vouchers.
Covered Causes for Interruption
Covered Causes for Interruption mean Medical Covered Causes for
Interruption and Non-Medical Covered Causes for Interruption, as
described below.
30
Medical Covered Causes for Interruption mean:
death of an Insured person;
accidental injury or sickness of an Insured Person if:
it does not result from a Pre-Existing Condition that was not Stable
during the Pre-Existing Condition Period immediately preceding the
beginning of the Coverage Period; and
in the opinion of the Administrator:
it requires immediate medical attention; and
either:
it prevents the Insured Person from continuing with the Covered
Trip; or
• the Insured Person will be delayed in reaching the next
destination of his or her Covered Trip;
death of an Immediate Family Member of the Insured Person;
sudden and unexpected sickness or accidental injury of an Immediate
Family Member which requires an overnight stay in a Hospital.
Non-Medical Covered Causes for Interruption mean:
a written formal notice issued during the Covered Trip by the
Department of Foreign Affairs and International Trade of the Canadian
government, advising Canadians not to travel to a country, region or
city originally ticketed for the Covered Trip for a period that includes
an Insured Person’s Covered Trip;
a delay causing an Insured Person to miss a connection for a Common
Carrier or resulting in the interruption of an Insured Person’s travel
arrangements, and is limited to the following:
a delay of an Insured Persons Common Carrier, resulting from the
mechanical failure of that carrier;
a trafic accident or an emergency police-directed road closure
(either must be substantiated by a police report), or
weather conditions.
Exclusion: The outright cancellation of a light is not considered as
a delay.
Limitation: The beneit under this Covered Cause for Interruption is
the Insured Person’s one-way economy fare via the most
cost-effective route to the Insured Person’s next destination;
a natural disaster that renders an Insured Person’s principal residence
uninhabitable;
31
• an Insured Person’s quarantine or hijacking; and
an enforceable call to service of an Insured Person who is a military,
police or ire reservist.
Limitations and Exclusions
1. Pre-Existing Conditions
There is no coverage and no beneit will be paid for any Pre-Existing
Condition that was not Stable during the Pre-Existing Condition Period
immediately preceding the beginning of the Coverage Period.
2
. Reasonably foreseeable conditions
No beneit will be payable with respect to a sickness or accidental
injury of the Insured Person that was reasonably foreseeable when the
Insured Person departed on the Covered Trip.
3. Interruption occurring outside the Coverage Period
No beneit will be payable with respect to an interruption that occurs
before the Trip Interruption Coverage Period begins or after it ends.
4
. Sums that become non-refundable after the Covered Cause for
Interruption occurs
Only the sums that are non-refundable on the day the Covered Cause
for Interruption occurs will be eligible for the purposes of this claim, so
it’s important to call the Administrator immediately to discuss alternate
arrangements.
5
. Causes not covered
No beneit will be payable with respect to interruption of a Covered
Trip for any reason other than those listed under Covered Causes for
Interruption.
6
. Frequent lyer plan rewards units
Under no circumstance will any beneit be payable in connection with
the value of frequent lyer plan rewards units that have been lost or
wasted.
7. Unused Return Travel
Under no circumstance will Trip Interruption Beneits include the cost
of prepaid unused return travel.
32
SECTION 8 – LIMITATIONS AND EXCLUSIONS:
WHAT YOUR INSURANCE DOES NOT COVER
L
imitations and exclusions that apply to a particular beneit are found
above, in the description of those beneits. In addition, for all beneits, this
Certiicate does not cover any Treatment, services, or expenses of any kind
caused directly or indirectly as a result of the following:
Pre-Existing Conditions;
reasonably foreseeable Medical Conditions;
failure to report a Covered Cause for Trip Cancellation or Trip
Interruption immediately;
failure to obtain advance approval from the Administrator for certain
expenses, including travel arrangements;
Please see the relevant beneit section for details. In addition:
1. No beneit will be payable in connection with losses related to or
resulting from:
a. Pregnancy
pregnancy or childbirth within 9 weeks of expected delivery date;
any complication relating to pregnancy that occurs in the last
9weeks leading up to the expected delivery date, or after the
expected delivery date;
any child born during the Covered Trip in question;
b. Intentionally inlicted injuries
intentionally inlicted injuries, suicide or attempted suicide, while
either sane or insane;
c. Alcohol or drug abuse
abuse of medication or alcohol or use of illicit drugs;
d. Crime
participation in a criminal offence;
e. Professional Sports or Racing
participation in professional sports or any organized racing or
speed contests;
f. War
any act of war, whether declared or not, hostile or warlike action
in time of peace or war, insurrection, rebellion, revolution, civil
war, or hijacking;
33
g.
Mental Problems
any mental, nervous or emotional problems;
h. Hazardous Activities
recreational scuba diving (unless the Insured Person holds a basic
scuba designation from a certiied school or licensing body),
mountaineering, bungee-jumping, parachuting, parasailing, cave
exploration, hang-gliding, skydiving or any airborne activity in any
aircraft other than a passenger aircraft that holds a valid
certiicate of airworthiness;
i. Travel Advisories
travel in a country if the Canadian government had issued a
travel advisory for that country that was in effect immediately
before the Coverage Period for the beneit in question began.
2. Dependent Child not travelling with You or Your Spouse
No beneit will be payable:
with respect to a Dependent Child unless he or she is travelling
• with You or,
• if Your Spouse is an Insured Person under this Certiicate, with Your
Spouse.
SECTION 9 – WHAT TO DO IF YOU NEED TO CANCEL
OR INTERRUPT A TRIP
Trip Cancellation
It is important to call the Administrator immediately at the 24-hour
Emergency Assistance number found in section 11, below.
The amount payable under Trip Cancellation coverage is limited to the
cancellation penalties in effect on the date the Covered Cause for
Cancellation occurs, so its important to cancel the Insured Person’s plans
immediately but no later than within 1 day.
After the Insured Person has cancelled his or her travel arrangements with
the travel supplier, the Insured Person will need to follow the instructions
under Section 10 – How To Make A Claim.
Trip Interruption
The Insured Person must call the Administrator immediately at the
24-hour Emergency Assistance number found in section 11, below.
Some expenses are only covered if they’re approved in advance by the
Administrator. All transportation expenses must be pre-approved.
34
O
nly the expenses that are non-refundable on the day the Covered Cause
for Interruption occurs are eligible for reimbursement, so contact the
Administrator immediately but no later than within 1 day to discuss
alternate travel arrangements.
SECTION 10 – HOW TO MAKE A CLAIM
Once the Insured Person has cancelled his or her travel arrangements with
the travel agent or other travel supplier, call the Administrator at the
Customer Service phone number in section 11 to obtain a claim form.
The Insured Person will be required to submit a completed claim form and
provide documentation to substantiate the claim, including the following:
original invoice, original tickets (including any unused coupons),
original vouchers, and original itinerary;
Your Account statement and any other documentation necessary to
conirm that the costs of Eligible Expenses were charged in full to Your
Account and/or using Your TD Points;
proof that cancellation or interruption resulted from a Covered Cause
for Cancellation or from Covered Cause for Interruption, as
applicable. This may include a medical certiicate, Physician’s written
statement or death certiicate, reports from police, Common Carrier
or local authorities; and
where the claim relates to a Medical Covered Cause for Interruption or
a Medical Covered Cause for Cancellation, a signed “Release of
Medical Information” authorization to allow Us to obtain any further
information required to complete the claim review.
The Insured Person will also be required to provide evidence of his or her
actual or planned Departure Date from his or her province or territory of
residence.
SECTION 11 – HOW TO CONTACT OUR ADMINISTRATOR
24-hour Emergency Assistance Number
To make arrangements with respect to Trip Interruption or Trip
Cancellation, the Insured Person can call the Administrator 24 hours a day,
7 days a week at:
From the U.S.A. or Canada 18663741129
From elsewhere, call collect (416) 9774425
Customer Service: Phone number
To enquire about these beneits, the Insured Person can call the
Administrator at: 18663741129 or at (416)9774425
Monday – Friday 8 a.m. – 8 p.m. Eastern Time
35
SECTION 12 – GENERAL CONDITIONS
U
nless this Certiicate or the Group Policy states otherwise, the following
conditions apply to Your coverage:
Proof of Loss
The appropriate claims forms together with written proof of loss must be
furnished as soon as reasonably possible, but in all events within 1 year
from the date on which the loss occurred.
Review and Medical Examination
When a claim is being processed, We will have the right and the
opportunity, at Our own expense, to review all medical records related to
the claim and to examine the Insured Person medically when and as often
as may be reasonably required.
Subrogation
There may be circumstances where another person or entity should have
paid You for a loss but instead We paid You for the loss. If this occurs, You
agree to co-operate with Us so We may demand payment from the person
or entity who should have paid You for the loss. This may include:
transferring to Us the debt or obligation owing to You from the other
person or entity;
• permitting Us to bring a lawsuit in Your name;
• if You receive funds from the other person or entity, You will hold it in
trust for Us;
acting so as not to prejudice any of Our rights to collect payment from
the other person or entity.
We will pay the costs for the actions We take.
Other Insurance
All of Our policies are excess insurance, meaning that any other sources of
recovery You have will pay irst, and this insurance policy will be the last to
pay. The total beneits payable under all Your insurance, including this
Certiicate, cannot be more than the actual expenses for a claim. If an
Insured Person is also insured under any other insurance Certiicate or
policy, We will coordinate payment of beneits with the other insurer.
Legal Action Limitation Period
Every action or proceeding against the Insurer for the recovery of
insurance money payable under the contract is absolutely barred unless
commenced within the time set out in the Insurance Act (for actions or
proceedings governed by the laws of Alberta or British Columbia), The
Insurance Act (for actions or proceedings governed by the laws of
36
Manitoba), the Limitations Act, 2002 (fo
r actions or proceedings governed
by the laws of Ontario), the Civil Code of Quebec (for actions or
proceedings governed by the laws of Quebec), or other applicable
legislation.
False Claim
If You or an Insured Person makes a claim knowing it to be false or
fraudulent in any respect, neither You nor the Insured Person will be entitled
to the beneits of this coverage, nor to the payment of any claim under the
Group Policies.
Group Policies
All beneits under this Certiicate are subject in every respect to the Group
Policies which alone constitute the agreements under which beneits will
be provided. The Group Policies are issued to The Toronto-Dominion Bank
(theBank”). The principal provisions of the Group Policies affecting Insured
Persons are summarized in this Certiicate. The Group Policies are on ile at
the ofice of the Bank.
FLIGHT/TRIP DELAY INSURANCE
Provided by:
TD Home and Auto Insurance Company
320 Front Street West, 3rd Floor
Toronto, ON M5V 3B6
The Coverage Certiicate below applies to the TD Business Travel Visa Card
which will be referred to as a “TD Credit Card Account” throughout the
Certiicate:
Coverage Certiicate
TD Home and Auto Insurance Company (“TDH&A”) provides the insurance
for this Certiicate under Master Policy No. TGV010 (thePolicy”) issued to
The Toronto-Dominion Bank. Claims administration and adjudication
services are provided by GlobalExcel Management Inc.
This Certiicate contains a clause which may limit the amount payable.
Words in italics in this Certiicate are deined in Section 1.
37
SECTION 1 – DEFINITIONS
A
ccount means Your TD Credit Card Account accessed using Your
TDCredit Card or TD Visa Cheque
Account Holder means the person who was issued, a TD Credit Card,
whose name is on the Account and who is a resident of Canada. The
Account Holder may be referred to herein using “You” and “Your”.
Common Carrier means any licensed land, water or air conveyance
operated by those whose occupation or business is transportation of
persons or things without discrimination for hire. Common Carrier is
extended to include any Airline having a Charter Air Carrier’s License or its
equivalent, provided it maintains regularly scheduled lights and publishes
timetables and fares consistent with Scheduled Airline practices and
provided the aircraft is limited to ixed-wing turbo-prop or jet Aircraft. Rafts,
amusement park rides, jet skis, balloons, ski lifts and hang-gliders are not
considered to be a Common Carrier.
Covered Trip means travel on a Common Carrier, the fare for which is fully
charged to Your Account, or paid for either in full or partially by TD Rewards
Points earned on Your TD Rewards Program. If Your TD Rewards Points have
only partially paid for Your Common Carrier fare, the balance of that fare
must be fully charged to Your Account.
Dependent Child(ren) means those children residing with the Account
Holder, under the age of 22 and unmarried, who are primarily dependent
upon the Account Holder for maintenance and support. Dependent
Children also means children beyond the age of 22 and unmarried, who
are permanently, mentally and physically challenged and incapable of
self-support. Also included in the deinition of Dependent Children are the
Account Holder’s Dependent Children under the age of 26 and unmarried,
who are classiied as full-time students at an institution of higher learning.
Insured Person means the Account Holder, as well as the Account Holder’s
Spouse and Dependent Children whose name is on a Common Carrier
ticket.
Spouse means either a person to whom the Account Holder is lawfully
married, or the common-law spouse of an Account Holder. Common-law
spouse shall mean a person (of the same or opposite sex) who has been
living with the Account Holder continuously for at least 1 year and is
publicly represented as the Account Holder’s partner.
38
SECTION 2 – $500 FLIGHT/TRIP DELAY COVERAGE
In the event that a departure of a Common Carrier on a Covered Trip on
which the Insured Person had arranged to travel is delayed for 4 hours from
the time speciied in the itinerary supplied to the Insured Person, TDH&A will
pay up to $500 for reasonable expenses for meals and accommodation
while delayed and reasonable additional ground transportation expenses.
Beneits payable are subject to the following:
1) Delay of a Common Carrier is caused by inclement weather which
means any severe weather condition that delays the scheduled arrival or
departure of a Common Carrier; or
2) Delay caused by equipment failure of a Common Carrier, which means
any sudden, unforeseen breakdown in the Common Carrier’s equipment
that delays the scheduled arrival or departure of a Common Carrier; or
3) Delay due to an unforeseen strike or other job action by employees of a
Common Carrier, which means any labour disagreement that delays the
scheduled arrival or departure of a Common Carrier.
This coverage for Flight/Trip Delay does not include any loss caused
directly and/or indirectly due to:
1)
An event which was made public or known to the Insured Person prior to
the date the trip was booked;
2) Laws, regulations or orders issued or made by any government or Public
Authority;
3) Strikes or labor disputes that existed or of which advanced warning had
been given prior to the date the Covered Trip was booked;
4) Cancellation due to the withdrawal from service temporarily or
permanently of any Common Carrier on the orders or recommendations
of any Port Authority or the Aviation Agency of any similar body in any
country; or
5) A bomb search or bomb threat.
The Flight/Trip Delay beneit is excess over any other insurance or
indemnity (including any reimbursements by the
Common Carrier) available to the Insured Person.
SECTION 3 – CLAIMS
If You have incurred a claim covered under the Flight/Trip Delay Insurance
Plan, You must give notice by contacting Our Administrator within 45 days
from the date of the occurrence of the delay.
To report Your claim, please call
18663741129 (toll-free) or +14169774425.
39
In the event of a claim covered under the Flight/Trip Delay Insurance Plan,
a loss report will be mailed to the Insured Person. You should complete it in
full and return it within 90 days from the date of occurrence of the delay.
The loss report shall include but may not be limited to:
a copy of the Common Carrier ticket;
a copy of the Account charge receipt or TD Credit Card statement for
the cost of the Common Carrier and/or proof of redemption;
itemized receipts for actual expenses incurred for essential items and
other expenses incurred as a result of Your Flight/Trip Delay;
written statement from the Common Carrier conirming the date and
time of the Common Carrier delay;
reason or circumstances surrounding the delay; and
any other information reasonably required by Our Administrator.
SECTION 4 – INDIVIDUAL TERMINATION OF INSURANCE
The insurance coverage of any Insured Person shall terminate on the
earliest of the following:
a)
the date the Policy is terminated
b) the expiration of the Policy term for which premium has been paid
c) the date the Account Holder’s Account is cancelled or his or her
Account privileges are terminated.
S
ECTION 5 – GENERAL CONDITIONS
Legal Action Limitation Period. Every action or proceeding against the
Insurer for the recovery of insurance money payable under the contract is
absolutely barred unless commenced within the time set out in the
Insurance Act (for actions or proceedings governed by the laws of Alberta
or British Columbia), The Insurance Act (for actions or proceedings
governed by the laws of Manitoba), the Limitations Act, 2002 (for actions or
proceedings governed by the laws of Ontario), the Civil Code of Quebec
(for actions or proceedings governed by the laws of Quebec), or other
applicable legislation.
Conformance with Statutes: Any terms of this Policy which are in conlict
with the applicable statutes, laws or regulations of the province or territory
in which this Policy is issued are amended to conform to such statutes.
Master Policy: This Certiicate is a description of coverage provided by
Policy No. TGV010 issued to TheToronto-Dominion Bank. All terms and
conditions of the Policy govern. In no event does possession of multiple
certiicates or TD Credit Card Accounts entitle an Insured Person to beneits
in excess of those described herein.
40
COMMON CARRIER TRAVEL ACCIDENT INSURANCE
Provided by:
TD Life Insurance Company
320 Front Street West, 3rd Floor
Toronto, ON M5V 3B6
The Coverage Certiicate below applies to the TD Business Travel Visa*
Card which will be referred to as a “TD Credit Card Account” throughout
the Certiicate:
Coverage Certiicate
TD Life Insurance Company (TD Life”) provides the insurance for this
Certiicate under Master Policy No.TGV009 (the“Policy”) issued to
TheToronto-Dominion Bank. Claims administration and adjudication
services are provided by GlobalExcel Management Inc.
This Certiicate contains a clause which may limit the amount payable.
Words in italics in this Certiicate are deined in Section 1.
Section 1 – Deinitions
Accidental Bodily Injury(ies) means bodily injury which is accidental, is the
direct source of a Loss, is independent of disease, illness or other cause
and occurs while this Policy is in force.
Account means Your TD Credit Card Account accessed using Your
TDCredit Card or TD Visa Cheque.
Account Holder means the person who was issued, a TD Credit Card,
whose name is on the Account and who is a resident of Canada. The
Account Holder may be referred to herein using “You” and “Your”.
Coma means a profound state of unconsciousness from which the Insured
Person cannot be aroused to consciousness even by powerful stimulation,
as determined by a physician. (Note: Coma beneits are available only to
Dependent Children.)
Common Carrier means any licensed land, water or air conveyance
operated by those whose occupation or business is transportation of
persons or things without discrimination for hire. Should a Common Carrier
be delayed or rerouted, such that the carrier is required to arrange alternate
transportation for its passengers, the deinition of Common Carrier will
extend to whatever conveyance is used for this purpose. Such alternate
transportation need not be charged to Your Account for coverage to be in
effect. Common Carrier is extended to include any Airline having a Charter
Air Carrier’s License or its equivalent, provided it maintains regularly
scheduled lights and publishes timetables and fares consistent with
41
S
cheduled Airline practices and provided the aircraft is limited to ixed-wing
tu
rbo-prop or jet Aircraft. Rafts, amusement park rides, jet skis, balloons, ski
lifts and hang-gliders are not considered to be a Common Carrier.
Covered Trip means travel on a Common Carrier, the fare for which is fully
charged to Your Account, or paid for either in full or partially by TD Rewards
Points earned on Your TD Rewards Program. If Your TD Rewards Points have
only partially paid for Your Common Carrier fare, the balance of that fare
must be fully charged to Your Account.
Dependent Child(ren) means those children residing with the Account
Holder, under the age of 21 and unmarried, who are primarily dependent
upon the Account Holder for maintenance and support. Dependent
Children also means children beyond the age of 21 and unmarried, who are
permanently, mentally and physically challenged and incapable of
self-support. Also included in the deinition of Dependent Children are the
Account Holder’s Dependent Children under the age of 25 and unmarried,
who are classiied as full-time students at an institution of higher learning.
Immediate Family Member means the Spouse, parents, grandparents,
children age 18 and over, brother or sister of the Insured Person.
Insured Person means the Account Holder, as well as the Account Holder’s
Spouse and Dependent Children whose name is on a ticket or a rental
agreement.
Loss means the types of Accidental Bodily Injuries listed in Section 4 and
for which this insurance provides coverage.
Permanent Total Disability means that the Accidental Bodily Injuries
sustained in a covered accident solely and directly:
1) prevent the Insured Person from performing all the substantial and
material duties of the Insured Person’s occupation; and
2) causes a condition which is medically determined, by a physician
approved by Our Administrator, to be of continuous and indeinite
duration; and
3) require the continuous care of a physician, unless the Insured Person
has reached his/her maximum point of recovery; and
4) prevent the Insured Person from engaging in any gainful occupation
for which the Insured Person is qualiied, or could be qualiied, by
reason of education, training, experience, or skill.
The Permanent Total Disability must have existed for 12 consecutive months.
(Note: Permanent Total Disability beneits are not available to Dependent
Children.)
42
Rental Car means a four-wheel private passenger motor vehicle designed
for travel on public roads and rented from a licensed rental company for no
more than 48 consecutive days. It does not include trucks, trailers,
campers, recreational vehicles or motor vehicles propelling or towing a
trailer or any other object, off-road vehicles (meaning any vehicle used on
roads that are not publicly maintained), vans, or mini vans that are
manufactured to seat more than eight (8) occupants (including the driver)
or when the vehicle is used to carry, haul or transport any type of cargo or
property or passengers for hire.
S
pouse means either a person to whom the Account Holder is lawfully
married, or the common-law spouse of an Account Holder. Common-law
spouse shall mean a person (of the same or opposite sex) who has been
living with the Account Holder continuously for at least one year and is
publicly represented as the Account Holder’s partner.
Section 2 – Common Carrier Accident Coverage
Beneits will be paid as speciied in the Schedule of Beneits below if an
Insured Person suffers a Loss arising from and occurring on a Covered Trip
while the Insured Person is:
1) riding as a passenger in or entering or exiting any Common Carrier; or
2) at the airport, terminal or station, at the beginning or end of the
Covered Trip.
If the purchase of the Common Carrier passage fare is not made prior to
the Insured Person’s arrival at the airport, terminal or station, coverage
begins at the time the entire Common Carrier passage fare is charged to
the Insured Person’s Account.
Coverage includes circumstances arising from and occurring on a Covered
Trip while the Insured Person is riding as a passenger in, entering or exiting
any Common Carrier, while travelling directly to or from the airport,
terminal, or station;
1) immediately preceding the departure of the scheduled Common Carrier
conveyance on which the Insured Person has purchased passage; and
2) immediately following the arrival of the scheduled Common Carrier
conveyance on which the Insured Person was a passenger.
Section 3 – Rental Car Accident Coverage
Beneits will be paid as speciied in the Schedule of Beneits below if an
Insured Person suffers a Loss while operating or riding as a passenger in, or
boarding or alighting from any Rental Car provided that:
(a) The cost of the Rental Car was fully charged to your Account; or paid
either in full or partially by TD Rewards Points earned under your
TDRewards Points program. If your TD Rewards Points have only
43
p
artially paid for the cost of your Rental Car, the balance of that cost
must be fully charged to Your Account; and
(b) there has been no violation of the rental agreement by the Account
Holder; and
(c) the driver of the rented automobile is not legally intoxicated nor under
inluence of any narcotic unless prescribed by a licensed physician.
The maximum beneit payable for any one Rental Car Accident is
$2,000,000 in total.
Section 4 – Schedule of Beneits and Important Conditions
If an Insured Person has multiple Losses as the result of one accident, only
the single largest beneit amount applicable to the Loss suffered is payable.
The following beneits are provided if the Loss occurs as a result of an
accident within 1 year from the date of the accident:
A. Accidental Death or Dismemberment, Loss of Sight, Speech or
Hearing and Paralysis Beneits
Accidental Loss of Beneit Amount
Life $500,000
Speech and Hearing $500,000
Both Hands or Both Feet or Sight of Both Eyes or a
Combination of a Hand, a Foot or Sight of One Eye
$500,000
One Arm or One Leg $375,000
One Hand or One Foot or Sight of One Eye $333,350
Speech or Hearing $333,350
Thumb and Index Finger of the same Hand $166,650
Paralysis
Quadriplegia (complete paralysis of both upper
andlower limbs)
$500,000
Paraplegia (complete paralysis of both lower limbs) $500,000
Hemiplegia (complete paralysis of upper and lower
limbs of oneside of body)
$500,000
Loss” with reference to hand or foot means complete severance through or
above the knuckle joint of at least 4ingers of the same hand or 3 ingers
and a thumb of the same hand or the ankle joint; with reference to arm or leg
means complete severance through or above the elbow or knee joint; with
reference to sight of an eye means the permanent loss of vision in 1 eye;
and with reference to thumb and index inger means complete severance
through or above the knuckle joints of the thumb and index inger.
44
Lo
ss” with reference to speech means the permanent and irrecoverable
loss of the capability of speech without the aid of mechanical devices; with
reference to hearing means the permanent and irrecoverable loss of
hearing in both ears.
Paralysis” means complete and irreversible loss of all motion of all
practical use of an arm or leg provided the loss is continuous for
12consecutive months.
B. Permanent Total Disability and Coma Beneits
Loss Beneit Amount
Permanent Total Disability $500,000
Coma $500,000
(i) Permanent Total Disability beneits are available only to You and Your
Spouse. Beneit amount (less any amount paid under Sections 4(A) and
(B)) is payable if an Insured Person sustains Permanent Total Disability
within 365days after the date of the accident and the Permanent Total
Disability continues for 12 consecutive months.
(ii) Coma beneits are available only to your Dependent Child(ren). An
elimination period of 31 days applies, which commences on the date the
Dependent Child(ren) enter into a Coma. Coma beneits are not payable,
nor do they accrue, during an elimination period. The Coma beneit
amount is payable monthly at a rate of 1% of the beneit amount shown
above until the earliest of: 1) the date the Dependent Child dies; 2) the
date the Dependent Child is no longer in a Coma; or 3) total payments
equal the Coma beneit amount shown above. If the Dependent Child
dies as a result of the accident during the period for which this Coma
beneit is payable, we will pay a lump sum equal to the Dependent Child’s
loss of life beneit amount, less Coma beneit amounts already paid.
C. Exposure and Disappearance
(i) When by reason of an accident described in Section 2, the Insured
Person is unavoidably exposed to the elements and as a result of such
exposure suffers a Loss, the amount set out in the Schedule of Beneits
shall be paid.
(ii) If the Insured Person has not been found within 1 year of the
disappearance, stranding, sinking, wrecking or breakdown of a
Common Carrier in which the Insured Person was covered as an
occupant, it will be assumed that the Insured Person has suffered a
loss of life.
45
Section 5 – Special Beneits
A.
Family Transportation Beneit
(i) When an Insured Person is conined as an in-patient in a Hospital due
to Accidental Bodily Injuries that result in a Loss, TD Life will pay for the
expenses incurred to transport an Immediate Family Member of the
Insured Person to the Hospital. Such personal attendance must be
recommended by an attending physician, and such transportation
must be via Common Carrier on the most direct route available.
(ii) When an Insured Person’s loss of life results in a loss of life beneit
amount being payable, TD Life will pay for the expenses incurred by
an Immediate Family Member of the Insured Person for transportation
to the place where the Insured Person’s body is located for the
purpose of identifying the Insured Person’s body. Such transportation
must be via Common Carrier on the most direct route available.
The maximum Family Transportation Beneit payable is $5,000 per Insured
Person who is Hospitalized as described above.
B. Repatriation Beneit
When Accidental Bodily Injuries result in a loss of life beneit amount being
payable, and the loss of life occurs at least 100 kilometers from the Insured
Person’s permanent city of residence, TD Life will pay for the cost of
preparation and transportation of Insured Person’s body to such place of
residence. The maximum Repatriation Beneit payable is $10,000 per loss
of life.
C. Rehabilitation Beneit
When Accidental Bodily Injury results in a Loss, an additional amount will be
paid for covered Rehabilitation expenses. Covered expenses are the
reasonable and necessary expenses actually incurred up to a maximum of
$10,000 for Treatment by a therapist or coninement in an institution of an
Insured Person provided:
(i) such Treatment is required in order to retrain the Insured Person for
work in any gainful occupation, including the Insured Person’s regular
occupation; and
(ii) expenses are incurred within 2 years from the date of the accident.
No payment will be made for ordinary living, travelling or clothing
expenses.
46
Section 6 – Payment of Beneits
T
he loss of life beneit of an Account Holder will be paid to the designated
beneiciary. This choice must be in writing and iled with Our Administrator.
All other beneit amounts for Losses suffered by the Account Holder are
paid to the Account Holder.
The loss of life beneit of a Spouse or Dependent Child will be paid to the
Account Holder, if living, otherwise to the designated beneiciary. This
choice must be in writing and iled with Our Administrator. All other beneit
amounts for Losses suffered by the Spouse or Dependent Child are paid to
the Spouse or Dependent Child, except that any amount payable for Losses
sustained by a minor will be paid to the minor’s legal guardian.
If the Insured Person has not chosen a beneiciary, or if there is no
beneiciary alive when the Insured Person dies, TDLife will pay the beneit
amount to the Account Holder’s estate.
Section 7 – Exclusions
This Policy does not cover Loss caused by or resulting from any of the
following:
(a) Loss occurring while the employee is in, entering or exiting any aircraft
while acting or training as a pilot or crew member.
(b) Loss resulting from suicide, attempted suicide or loss that is
intentionally self-inlicted.
(c) Loss caused by or resulting from a declared or undeclared war, but
war does not include acts of terrorism.
(d) Loss caused by bacterial infection except bacterial infection of an
Accidental Bodily Injury, or if death results from the accidental
ingestion of a substance contaminated by bacteria.
We shall not provide any coverage or be liable to provide any indemnity or
payment or other beneit under this certiicate which would breach
economic, inancial, or trade sanctions imposed under the laws of
Canada, the European Union, the United Kingdom or any other applicable
jurisdiction.
Section 8 – Making a Claim
Written Notice of Claim must be given to Global Excel Management Inc.,
73Queen Street, Sherbrooke, Quebec J1M0C9 within 30 days after the
occurrence or commencement of any Loss covered by this Policy or as
soon as reasonably possible. Notice must include enough information to
identify the Insured Person and Account. Failure to give Notice of Claim
within 30 days will not invalidate or reduce any claim if notice is given as
soon as reasonably possible.
47
W
ritten Proof of Loss must be given to Our Administrator within 90days
after the date of Loss, or as soon as reasonably possible.
At the time of a claim, Our Administrator is available to assist you or your
representative in obtaining and completing the necessary claim forms. Call
18663741129.
Section 9 – Individual Termination of Insurance
The insurance coverage of any Insured Person shall terminate on the
earliest of the following:
a) the date the Policy is terminated
b) the expiration of the Policy term for which premium has been paid
c) the date the Account Holder’s Account is cancelled or his or her
Account privileges are terminated.
Section 10 – General Conditions
Legal Action Limitation Period: Every action or proceeding against the
Insurer for the recovery of insurance money payable under the contract is
absolutely barred unless commenced within the time set out in the
Insurance Act (for actions or proceedings governed by the laws of Alberta
or British Columbia), The Insurance Act (for actions or proceedings
governed by the laws of Manitoba), the Limitations Act, 2002 (for actions or
proceedings governed by the laws of Ontario), the Civil Code of Quebec
(for actions or proceedings governed by the laws of Quebec), or other
applicable legislation.
Conformance with Statutes: Any terms of this Policy which are in conlict
with the applicable statutes, laws or regulations of the province or territory
in which this Policy is issued are amended to conform to such statutes.
Physical Examination and Autopsy: Our Administrator has the right to
have the Insured Person examined by a physician approved by Our
Administrator, as often as reasonably necessary while a claim is pending.
Our Administrator may also have an autopsy done, unless prohibited by
law. Any examinations or autopsies that we require will be done at Our
Administrator’s expense and by a physician.
Master Policy: This Certiicate is a description of coverage provided by
Policy No. TGV009 issued to TheToronto-Dominion Bank. All terms and
conditions of the Policy govern. In no event does possession of multiple
certiicates or TD Credit Card Accounts entitle an Insured Person to beneits
in excess of those described herein for any Loss sustained.
48
DELAYED AND LOST BAGGAGE INSURANCE
Provided by:
TD Home and Auto Insurance Company
320 Front Street West, 3rd Floor
Toronto, ON M5V 3B6
The coverage Certiicate below applies to the TD Business Travel Visa Card
which will be referred to as a “TD Credit Card” or “Card” throughout the
Certiicate:
This Certiicate contains a clause which may limit the amount payable.
Coverage Certiicate
The terms of the Delayed and Lost Baggage Group Policy No. TDVB112008
(theMaster Policy”) issued by TD Home and Auto Insurance Company
(Insurer) to The Toronto-Dominion Bank are described in this Certiicate
and effective December 1, 2008.
Words in italics in this Certiicate are deined in Section 1.
Section 1 – Deinitions
Account(s) means Your TD Credit Card Account accessed using Your
TDCredit Card.
Account Holder means the Cardholder to whom the monthly Account
statement is issued and who is a resident of Canada. The Account Holder
may be referred herein as “You” or “Your”.
Administrator means the service provider arranged by the Insurer to
provide claims payment and administrative services under the Policy.
Baggage Delay means a Covered Person’s Checked Baggage is delayed
by more than 6 hours from the Covered Persons time of arrival at the Final
Destination.
Checked Baggage means suitcases or other containers speciically
designated for carrying personal belongings, for which a baggage claim
check has been issued to the Covered Person by a Common Carrier.
Common Carrier means any land, air, or water conveyance which is
licensed to carry passengers for compensation and which undertakes to
carry all persons indifferently who may apply for passage, so long as there
is room, and there is not legal excuse for refusal.
Covered Person means the Account Holder, Spouse or Dependent Children
whose name is on the Ticket, or, if no name is on the Ticket, for whom a
Ticket has been purchased.
49
Dependent Children means a
ny natural child (legitimate or illegitimate),
any legally adopted child, any step-child or any child dependent upon the
Account Holder in a “parent-child” relationship for maintenance and
support who is:
(i.)
under the age of 21 year
s and unmarried, or
(ii.) under the age of 25 years, unmarried and in full time attendance at
an institution of higher learning, or
(iii.) by reason of mental or physical inirmity, incapable of self-sustaining
employment and totally dependent upon the Account Holder for
support within the terms of the Income Tax Act.
Essential Items means essential clothing and toiletries that the Covered
Person was carrying in the baggage, which the Covered Person must
replace during the period of Baggage Delay.
Final Destination means the away-from-home ticketed destination for any
particular day of travel, as shown on Your Ticket.
Spouse means the person who is (i) lawfully married to the Account Holder
or (ii) the person who has been living with the Account Holder for a
continuous period of at least one year and who is publicly represented as
the Account Holder’s Spouse.
Ticket means evidence of the fare paid for travel on a Common Carrier
and paid in full on or after December 1, 2008 (1) by charge to Your Account,
(2) by redemption of TD Rewards Points earned under Your TD Rewards
Program or (3) by a combination of (1) and (2).
Section 2 – Who is covered
The Account Holder, the Account Holder’s Spouse, and the Account
Holder’s Dependent Children whose name is on a Ticket, or if no name is on
a Ticket, for whom the Ticket has been purchased.
Section 3 – What are the Coverages
A. Delayed Baggage
In the event of Baggage Delay, You will be reimbursed for the cost to
replace Essential Items provided those purchases are made before the
baggage is returned to the Covered Person but in no event more than
96hours after arriving at the Final Destination.
B. Lost Baggage
In the event the Common Carrier never locates the Covered Person’s
Checked Baggage, You will be reimbursed for the portion of the
replacement cost of lost personal property that is not paid by the Common
Carrier or other insurance.
50
The total beneits payable in respect of sub-sections A and B are subject to
a maximum of $1,000 per Covered Person per Trip.
To activate coverage, use Your Card to pay for the Ticket in full. Coverage
will be in force while baggage is in the custody of the Common Carrier.
Section 4 – Termination of Coverage
Coverage terminates on the earliest of the following:
1) When Your Account is closed;
2) When Your Account is 90 or more days past due, but coverage is
automatically reinstated when the Account is returned to good
standing;
3) When the Policy is cancelled except that the Insurer will remain liable
for the claim if the event giving rise to the claim occurred prior to the
effective termination date and the claim is otherwise valid.
Section 5 – Exclusion and Limitations
No coverage is provided for:
Losses occurring when the Checked Baggage is delayed on a Covered
Person’s return home to their province or residence; expenses incurred
more than 96 hours after arriving at the Final Destination shown on the
Ticket; expenses incurred after the Checked Baggage is returned to the
Covered Person; losses caused by or resulting from any criminal act by the
Covered Person; baggage not checked; baggage held, seized, quarantined
or destroyed by customs or government agency; money; securities; credit
cards and other negotiable instruments; tickets and documents.
Section 6 – Claims
The Account Holder must furnish the Insurer with proof of claim. This shall
include a signed loss report.
(A) Initial Notiication
If You have incurred a claim covered under the Delayed/Lost Baggage
Plan, You must give notice by contacting the Administrator within 45 days
from the date of the occurrence of the delay.
Call toll-free between 8:00 a.m. and 8:00 p.m. Eastern Time Monday to
Friday: 18663741129 or +14169774425
The Covered Person will be asked to provide or, if writing, should provide:
name, address, and telephone number;
Account number used to purchase the Ticket;
the date, time and place of the occurrence of the delay or loss; and
the amount of the claim.
51
(B) Written Proof
In t
he event of a claim covered under the Delayed/Lost Baggage Plan, a
loss report will be mailed by the Administrator to the Covered Person. You
should complete it in full and return it within 90 days from the date of
occurrence of the delay or loss.
The loss report shall include but may not be limited to:
a copy of the Ticket;
a copy of the baggage claim ticket;
a copy of the Account charge receipt or TD Credit Card statement for
the cost of the Ticket;
a copy of a statement from Your homeowner’s or tenant’s insurance
carrier indicating the extent to which You have been reimbursed for
any items permanently lost with Your baggage;
itemized receipts for actual expenses incurred for essential clothing
and toiletries;
written statement from the Common Carrier conirming all of the
following speciics:
date and time of delay or loss;
date and time that baggage was returned, or if not returned, a
statement of the amount of liability accepted by the Common
Carrier, if any;
reason or circumstances surrounding the delay or loss; and
any other information reasonably required by the Insurer.
Section 7 – General Conditions
Legal Action Limitation Period
Every action or proceeding against the Insurer for the recovery of
insurance money payable under the contract is absolutely barred unless
commenced within the time set out in the Insurance Act (for actions or
proceedings governed by the laws of Alberta or British Columbia), The
Insurance Act (for actions or proceedings governed by the laws of
Manitoba), the Limitations Act, 2002 (for actions or proceedings governed
by the laws of Ontario), the Civil Code of Quebec (for actions or proceedings
governed by the laws of Quebec), or other applicable legislation.
Other Insurance
The coverage provided by the Insurer is issued strictly as excess coverage
and does not apply as contributing insurance; it will reimburse the Account
Holder only to the extent a permitted claim exceeds coverage and
payment under Other Insurance, regardless of whether the Other
52
Insurance contains provisions purporting to make its coverage
non-
contributory or excess. The Policy also provides coverage for the
amount of the deductible of Other Insurance.
Subrogation with Respect to Lost Baggage
As a condition to the payment of any claim to an Account Holder under the
Policy, the Account Holder and/or any Covered Person shall, upon request,
transfer or assign to the Insurer all legal rights against all other parties for
the loss. The Account Holder shall give the Insurer all such assistance as
the Insurer may reasonably require to secure its rights and remedies,
including the execution of all documents necessary to enable the Insurer to
bring suit in the name of the Account Holder and/or Covered Person.
False Claim
If an Account Holder makes any claim knowing it to be false or fraudulent
in any respect, such Account Holder shall no longer be entitled to the
beneits of this protection nor to the payment of any claim made under the
Policy.
Master Policy
This Certiicate is not a policy of insurance. In the event of any conlict
between this description of coverage and the Policy, the terms and
conditions of the Policy will govern. In no event does possession of multiple
certiicates or TDCredit Card Accounts entitle a Covered Person to beneits
in excess of this stated herein for any one loss sustained.
EMERGENCY TRAVEL ASSISTANCE SERVICES
Provided by Our Administrator under a service agreement with
TDLife Insurance Company.
This is not an insurance beneit but assistance services only.
Our Administrator:
Global Excel Management Inc.
73 Queen Street
Sherbrooke, QC J1M 0C9
The service below applies to the TD Business Travel Visa Card which will be
referred to as a “TD Credit Card”:
Important Note
The following describes assistance services only, not insurance beneits.
Any payments made by Our Administrator will be charged to your TD Credit
Card, subject to credit availability, unless you make other arrangements to
reimburse Our Administrator.
53
Multilingual Assistance Coordinators are on call 24 hours a day.
Our Administrator Assistance Coordinators are supported by a network of
m
edical professionals including physicians experienced in emergency
medical assistance.
For Emergency Assistance 24 hours a Day:
In Canada and U.S.A. Call 18008718334
In Other Countries Call Collect 4169778297
1 – M
edical Assistance Services
Medical Referrals
I
f a medical emergency arises while travelling, you can contact Our
Administrator Emergency Assistance Centre and you will be referred to the
nearest designated physician or medical facility.
Medical Consultation and Monitoring
O
ur Administrator’s network of medical professionals is available 24 hours
a day, 365 days a year, to consult with your attending physician to ensure
that your medical needs are being met. Our Administrator’s network of
medical professionals is experienced in working with physicians outside of
Canada to determine the adequacy of care being received and the need
for further assistance.
M
edical Transportation
W
hen Our Administrator, in consultation with its network of medical
professionals and in conjunction with your attending physician, determine
that transfer to another medical facility is necessary, Our Administrator will
coordinate all aspects of the transport to and from the hospital and airport,
at the point of departure and arrival. Our Administrator Assistance
Coordinators will arrange for qualiied medical accompaniment, if
necessary.
Neither The Toronto-Dominion Bank, TD Life Insurance Company or any
other insurer, nor Our Administrator is responsible for the availability,
quality or results of any medical Treatment you receive or fail to receive for
any reason.
2 – Payment Assistance
Our Administrator can assist you in arranging or coordinating payment
(over $200) to emergency medical or hospital service providers.
Full liability for payment of these services will, however, rest with you.
54
3 – Travel Assistance Services
Legal Assistance
Ou
r Administrator can assist you to post bail and pay legal fees, if necessary.
E
mergency Cash Transfer
In t
he event of theft, loss or emergency, Our Administrator can assist you to
obtain cash which will be charged to your TD Credit Card.
L
ost Document and Ticket Replacement
In t
he event of theft or loss, Our Administrator can assist you to replace the
necessary travel documents or tickets.
L
ost Luggage Assistance
In t
he event of theft or loss, Our Administrator can assist you to locate or
replace luggage and personal effects.
TD Business Travel Visa Cardholders are also eligible for Delayed and Lost
Baggage Insurance; however, this coverage is entirely separate from Our
Administrator services (see your Coverage Certiicate in this Document for
details).
T
ranslation Services
O
ur Administrator can provide immediate translation services in an
emergency situation.
Our Administrator will make a good faith effort to provide these services,
however, it has no liability to you if local laws, insurrection, epidemic,
unavailability of health care providers, strikes, severe weather, geographic
inaccessibility or other factors beyond their control delay, interfere or
prevent the provision of these services.
AUTO RENTAL COLLISION/LOSS DAMAGE INSURANCE
Provided by:
TD Home and Auto Insurance Company
320 Front Street West, 3
rd
Floor
Toronto, ON M5V 3B6
The coverage Certiicate below applies to the TD Business Travel Visa Card
which will be referred to as a “TD Credit Card” throughout the Certiicate.
This Certiicate contains a clause which may limit the amount payable.
Please note that in Alberta and British Columbia, Statutory Conditions are
deemed to be part of every contract that include insurance against loss or
damage to property and said Statutory Conditions are included in
thePolicy.
55
Coverage Certiicate
P
lease read this certiicate carefully. It outlines what Collision/Loss
Damage Insurance is and what is covered along with the conditions under
which a payment will be made when You rent and operate a rental vehicle
but do not accept the Collision Damage Waiver (“CDW”) or its equivalent
offered by the Rental Agency. It also provides instructions on how to make a
claim. This certiicate should be kept in a safe place and carried with You
when Youtravel.
Effective September 1, 2010 TD Home and Auto Insurance Company
(referred to in this certiicate as the “Company”) provides the insurance for
this certiicate under Policy No. TDV092010 (referred to in this certiicate
as the “Policy”).
This certiicate is not a contract of insurance. It contains only a summary
of the principal provisions of thePolicy.
All beneits are subject in every respect to the Policy which alone
constitutes the Agreement under which payments are made.
This coverage may be cancelled, changed or modiied at the option of the
card issuer or the Company with at least 30 days written notice to the
Cardholder.
To help You understand this document, some key words have been deined
below:
Account means the account which TD maintains for the TD Credit Card.
Administrator means the service provider arranged by the Company to
provide claims payment and administrative services under the Policy.
Car Sharing means a car rental club which gives its members 24-hour
access to a leet of cars parked in a convenient location.
Cardholder means the person whose name is embossed on the TD Credit
Card or who is an authorized user of the Card in accordance with the
Cardholder Agreement.
Insured Person means (1) You the Cardholder, who presents himself
(herself) in person at the Rental Agency, signs the rental contract, declines
the Rental Agency’s CDW or its equivalent and takes possession of the
rental vehicle and who complies with the terms of this Policy. (2) Any other
person who drives the same rental vehicle with Your permission whether or
not such person has been listed on the rental vehicle contract or has been
identiied to the Rental Agency at the time of making the rental, however,
You and all drivers must otherwise qualify under and follow the terms of the
rental contract and must be legally licensed and permitted to drive the
rental vehicle under the laws of the jurisdiction in which the rental vehicle
shall be used.
56
Important: Check with Your personal automobile insurer and the Rental
Agency to ensure that You and all other drivers have adequate third party
liability, personal injury and damage to property coverage. This Policy only
covers loss or damage to the rental vehicle as stipulated herein.
Loss of Use means the amount paid to a Rental Agency to compensate it
when a rental vehicle is unavailable for rental while undergoing repairs for
damage incurred during the rental period.
Primary Cardholder Account Holder means a person who has applied for
a TD Credit Card, whose name is on the Account and to whom a TD Credit
Card has been issued.
Rental Agency means an auto Rental Agency licensed to rent vehicles and
which provides a rental agreement. For greater certainty, throughout this
certiicate of insurance the terms ‘rental company’ and ‘rental agency’ refer
to both traditional auto rental agencies and Car Sharing Programs.
Rental Agencys CDW means an optional Collision Damage Waiver
(“CDW”) or similar coverage offered by car rental companies that relieves
renters of inancial responsibility if the car is damaged or stolen while
under rental contract. Rental Agency’s CDW is not insurance.
Tax-Free Car means a tax-free car package that provides tourists with a
short-term (17 days to 6 months), tax-free vehicle lease agreement with a
guaranteed buyback. The Collision/Loss Damage Insurance program will
not provide coverage for Tax-free cars.
You/Your means a TD Credit Cardholder whose name is embossed on the
Card or who is an authorized user of the Card in accordance with the
Cardholder Agreement.
A. Collision/Loss Damage Insurance at a Glance
Only the Cardholder may rent a vehicle and decline the Rental Agency’s
collision damage waiver (“CDW”) or an equivalent coverage offering. This
coverage applies only to the Insured Person’s personal and business use of
the rental vehicle.
Your TD Credit Card must be in good standing.
You must initiate and complete the entire rental transaction with the
same TD Credit Card.
The full cost of the rental must be charged to Your TD Credit Card to
activate coverage.
Coverage is limited to one rental vehicle at a time, i.e. if during the
same period there is more than one vehicle rented by the Cardholder,
only the irst rental will be eligible for these beneits.
57
The length of time You rent the same vehicle or vehicles must not
exceed 48 consecutive days, which follow one immediately after the
other. In order to break the consecutive day cycle, a full calendar day
must exist between rental periods. If the rental period exceeds
48consecutive days, coverage will not be provided from the irst day
onwards, i.e. coverage will not be provided for either the irst
48consecutive days or any subsequent days. Coverage may not be
extended for more than forty-eight 48days by renewing or taking out
a new rental agreement with the same or another Rental Agency for
the same vehicle or another vehicle.
Coverage is limited to loss/damage to, or theft of a rental vehicle only
up to the rental vehicle’s actual cash value plus valid Loss of Use
charges.
• The Cardholder must decline on the rental contract the CDW option or
its equivalent offered by the Rental Agency. (The Collision/Loss
Damage Insurance coverage does not pay for the premium charged
by the Rental Agency for the CDW offered by the Rental Agency.)
Most vehicles are covered by the Policy. (A list of vehicles excluded
from this coverage is outlined in the section “Types of Vehicles
Covered”.)
The Collision/Loss Damage Insurance Program will provide coverage
to Cardholders when the full cost of each rental of a vehicle (per use
and mileage charges) is paid for using Your TD Credit Card and the
Car Sharing Programs Collision/Loss Damage Insurance is declined.
Coverage is available except where prohibited by law.
Claims must be reported within 48 hours of the damage/loss
occurring by calling 1-866-374-1129 (when in Canada or the United
States) or, call collect +1-416-977-4425.
PLEASE READ THE FOLLOWING COVERAGE DESCRIPTION CAREFULLY
FOR MORE DETAILED INFORMATION ON CONDITIONS AND
EXCLUSIONS.
Collision/Loss Damage (“CLD”) Insurance provides coverage when You use
Your TD Credit Card to pay for a rental vehicle and decline the CDW (or an
equivalent coverage) offered by the Rental Agency. There is no additional
charge for the CLD Insurance. The coverage compensates You or a Rental
Agency for loss/damages up to the actual cash value of the rented vehicle
and valid Rental Agency Loss of Use charges when the conditions
described below are met.
58
B. Collision/Loss Damage Covers
CLD Insurance is primary insurance (except for losses that may be waived
or assumed by the Rental Agency or their insurer, and in such
circumstances where local government insurance legislation states
otherwise) which pays the amount for which You are liable to the Rental
Agency up to the actual cash value of the damaged or stolen rental vehicle
as well as valid Loss of Use charges resulting from damage or theft
occurring while You are the renter of the rental vehicle.
The length of time You rent the same vehicle or vehicles must not exceed
48 consecutive days. If You rent the same vehicle or vehicles for more than
48 consecutive days, no coverage is provided for any part of your rental
period.
This coverage does NOT include loss arising directly or indirectly from:
1. a replacement vehicle for which Your personal automobile insurance
is covering all or part of the cost of the rental;
2. third party liability;
3. personal injury or damage to property, except the rental vehicle itself
or its equipment;
4. the operation of the rental vehicle at any time during which any
Insured Person is driving while intoxicated or under the inluence of
any narcotic;
5. any dishonest, fraudulent or criminal act committed by any Insured
Person;
6. wear and tear, gradual deterioration, or mechanical or electrical
breakdown or failure, inherent vice or damage, insects or vermin;
7. operation of the rental vehicle in violation of the terms of the rental
agreement except:
(a) Insured Persons as deined, may operate the rental vehicle;
(b) the rental vehicle may be driven on publicly maintained gravel
roads;
(c) the rental vehicle may be driven across provincial and state
boundaries in Canada and the U.S. and between Canada and the
U.S.
N.B. It must be noted that loss/damage arising while the vehicle is being
operated under (a), (b) or (c) above is covered by this insurance.
However, the Rental Agency’s third party insurance will not be in force
and, as such, You must ensure that are adequately insured privately for
third party liability.
59
8. seizure or destruction under a quarantine or customs regulations or
coniscated by order of any government or public authority;
9. transportation of contraband or illegal trade;
10. war, hostile or warlike action, insurrection, rebellion, revolution, civil
war, usurped power, or action taken by government or public
authority in hindering, combatting or defending against such action;
11. transportation of property or passengers for hire;
12. nuclear reaction, nuclear radiation, or radioactive contamination;
13. intentional damage to the rental vehicle by an Insured Person.
C. Who is Eligible for Coverage?
Insured Persons as deined provided that:
1. Your Card Account privileges have not been terminated or suspended,
and/or
2. Your Card Account is not more than 90 days past due.
D. Coverage Activation
For coverage to be in effect, You must:
1. Use Your TD Credit Card to pay for the entire rental from a Rental
Agency.
2. Decline the Rental Agency’s CDW option or similar coverage offered by
the Rental Agency on the rental contract. If there is no space on the
vehicle rental contract for You to indicate that You have declined the
coverage, then indicate in writing on the contract “I decline CDW
provided by this merchant.
Rental vehicles which are part of prepaid travel packages are also
covered if the total package was paid by Your TD Credit Card.
You are covered if You receive a “free rental” as a result of a
promotion where You have had to make previous vehicle rentals
and if each such previous rental was entirely paid for with Your
TDCredit Card.
You are covered if You receive a “free rental” day(s) as a result of
TDRewards Program (or similar TDCredit Card program) for the
number of days of free rental. If the free rental day(s) are combined
with rental days for which You pay the negotiated rate, this entire
balance must be paid by Your TD Credit Card.
You are covered if points earned under Your TD Rewards Program
are used to pay for the rental. However, if only a partial payment is
paid using the TD Rewards Program, the entire balance of that rental
must be paid using Your TD Credit Card in order to be covered.
60
E. Coverage Termination
There is NO Coverage when:
1. The Rental Agency reassumes control of the rental vehicle.
2. This Policy is cancelled.
3. Your rental period is more than 48 consecutive days, or Your rental
period is extended for more than 48consecutive days by renewing or
taking out a new rental agreement with the same or another Rental
Agency for the same vehicle or other vehicles.
4. Your TD Credit Card is cancelled or card privileges are otherwise
terminated.
F. Where Coverage is Available
This coverage is available on a 24-hour basis unless precluded by law or
the coverage is in violation of the terms of the rental contract in the
jurisdiction in which it was formed (other than under Section B, Part 7 (a) (b)
or (c) above).
(See the section on “Helpful Hints” for tips on locations where use of this
coverage may be challenged and what to do when a Rental Agency makes
the rental or return of a vehicle dificult.)
G. Types of Vehicles Covered
The types of rental vehicles covered include:
All cars, sport utility vehicles, and Mini-Vans (deined as vans made by an
automobile manufacturer and classiied by the manufacturer or a
government authority as Mini-Vans made to transport a maximum of
8people including the driver and which are used exclusively for the
transportation of passengers and their luggage) except those excluded
below.
The following vehicles are NOT covered:
1. vans, cargo vans or mini cargo vans (other than Mini-Vans as
described above);
2. trucks, pick-up trucks or any vehicle that can be spontaneously
reconigured into a pick-up truck;
3. limousines;
4. off-road vehicles – meaning any vehicle used on roads that are not
publicly maintained roads unless used to ingress and egress private
property;
5. motorcycles, mopeds or motor bikes;
6. trailers, campers, recreational vehicles or vehicles not licensed for
road use;
61
7. vehicles towing or propelling trailers or any other object;
8. mini-buses or buses;
9. any vehicle with a Manufacturer’s Suggested Retail Price (MSRP)
excluding all taxes, over $65,000Canadian, at the time and place of
loss.
10. exotic vehicles, meaning vehicles such as Aston Martin, Bentley,
Bricklin, Daimler, DeLorean, Excalibur, Ferrari, Jensen, Lamborghini,
Lotus, Maserati, Porsche, Rolls Royce;
11. any vehicle which is either wholly or in part hand made, hand inished
or has a limited production of under 2,500 vehicles per year;
12. antique vehicles, meaning a vehicle over 20 years old or which has
not been manufactured for 10years or more.
13. Tax-free cars.
Luxury vehicles such as BMW, Cadillac, Lincoln and Mercedes Benz are
covered as long as they meet the above requirements.
IN THE EVENT OF AN ACCIDENT/THEFT
Within 48 hours, call the Administrator toll-free 18008806497 if
You are in Canada or the United States or call collect (416) 9773772.
The Administrator’s representative will answer Your questions and
send You a claim form.
Decide with the rental agent which one of You will make the claim.
If the rental agent decides to settle the claim directly, complete the
accident report claim form and assign the right for the Rental Agency
to make the claim on Your behalf on the claim form or other
authorized forms. It is important to note that You remain responsible
for the damage/loss and that You may be contacted in the future to
answer inquiries resulting from the claims process. The rental agent
may fax the required documentation toll-free if they are in Canada or
the United States to 18776613566. When elsewhere the fax number
is (519) 7429471. Original documentation may also be required in
some instances. (If You have any questions, are having any dificulties,
or would like the claims Administrator to be involved immediately, call
the number provided above.)
If You will be making the claim, You must call the claims Administrator
within 48 hours of the damage/theft having occurred. Your claim
must be submitted with as much documentation, requested below, as
possible within 45 days of discovering the loss/damage. You will need
to provide all documentation within 90 days of the date of damage or
theft to the claims Administrator.
62
The following claim documentation is required:
the claim form, completed and signed
Your sales draft showing that the rental was paid in full with the
TDCredit Card
the original copy of the vehicle rental agreement
accident or damage report, if available
the itemized repair bill, or if not available, a copy of the estimate
receipt for paid repairs
police report, when available
copy of Your billing or pre-billing statement if any repair charges
were billed to Your account
Under normal circumstances, the claim will be paid within 15 days after the
claims Administrator has received all necessary documentation. If the
claim cannot be assessed on the basis of the information that has been
provided, it will be closed.
After the Company has paid Your claim, Your rights and recoveries will be
transferred to the Company to the extent of the Company’s payment for
the loss/damage incurred when the rental vehicle was Your responsibility.
This means the Company will then be entitled, at its own expense, to sue in
Your name. If the Company chooses to sue another party in Your name,
You must give the Company all the assistance the Company may
reasonably require to secure its rights and remedies. This may include
providing Your signature on all necessary documents that enable the
Company to sue in Your name.
Once You report damage, loss or theft, a claim ile will be opened and will
remain open for 6 months from the date of the damage or theft. Payment
will only be made on a claim or any part of a claim that is completely
substantiated as required by the claims Administrator within 6 months of
the date of loss/damage.
You should use due diligence and do all things necessary to avoid or
reduce any loss or damage to property protected by this Collision/Loss
Damage Insurance.
If You make a claim knowing it to be false or fraudulent in any respect, You
will not be entitled to the beneits of this protection, nor to the payment of
any claim made under this Policy.
63
H. LEGAL ACTION
Legal Action Limitation Period
E
very action or proceeding against the Insurer for the recovery of
insurance money payable under the contract is absolutely barred unless
commenced within the time set out in the Insurance Act (for actions or
proceedings governed by the laws of Alberta or British Columbia), The
Insurance Act (for actions or proceedings governed by the laws of
Manitoba), the Limitations Act, 2002 (for actions or proceedings governed
by the laws of Ontario), the Civil Code of Quebec (for actions or
proceedings governed by the laws of Quebec), or other applicable
legislation.
Helpful Hints
Before You rent a vehicle, ind out if You are required to provide a deposit if
You wish to decline the Rental Agency’s CDW. If possible, select a Rental
Agency which provides an excellent rate AND allows You to decline the
CDW without having to make a deposit.
Rental Agencies in some countries may resist Your declining their CDW
coverage. These Rental Agencies may try to encourage You to take their
coverage or to provide a deposit. If You experience dificulty using Your
CLD Insurance coverage, please call toll-free 18008806497 if You are in
Canada or the United States or, call collect (416) 9773772 and provide:
the name of the Rental Agency involved,
• the Rental Agency’s address,
the date of the rental,
the name of the Rental Agency representative with whom You spoke,
and Your rental contract number.
The Rental Agency will then be contacted and acquainted with the CLD
Insurance coverage.
In certain locations, the law requires that Rental Agencies provide Collision
Damage Coverage in the price of the vehicle rental. In these locations (and
in Costa Rica or elsewhere where Cardholders may be required to accept
CDW), the CLD Insurance will provide coverage for any required deductible
provided that all the procedures outlined in the certiicate are followed and
the Rental Agency’s Deductible Waiver has been declined on the rental
contract.
You will not be compensated for any payment You may have made to
obtain the Rental Agency’s CDW.
64
Check the rental vehicle carefully for scratches or dents before and after
You drive the vehicle. Be sure to point out where the scratches or dents are
located to a Rental Agency representative.
If the vehicle has sustained damage of any kind, immediately phone one of
the numbers provided and do not sign a blank sales draft to cover the
damage and Loss of Use charges or, a sales draft with an estimated cost of
repair and Loss of Use charges. The rental agent may make a claim on
Your behalf to recover repair and Loss of Use charges by following the
procedures outlined in the section “In the Event of an Accident/Theft”.
PURCHASE SECURITY AND EXTENDED WARRANTY PROTECTION
Provided by:
TD Home and Auto Insurance Company
320 Front Street West, 3
rd
Floor
Toronto, ON M5V 3B6
The Coverage Certiicate below applies to the TD Business Travel Visa Card
which will be referred to as a “TD Credit Card” throughout the Certiicate:
This Certiicate contains a clause which may limit the amount payable.
Please note that in Alberta, Statutory Conditions are deemed to be part of
every contract that include insurance against loss or damage to property
and said Statutory Conditions are included in the Group Policy.
Coverage Certiicate
The terms of the TD Credit Card Purchase Security and Extended Warranty
Protection Group Policy No.TDVP112008 (theMaster Policy”) issued by
TDHome and Auto Insurance Company (“Insurer”) to
The Toronto-Dominion Bank are described in this Certiicate and are
effective as of January 19, 2009.
Words in italics in this Certiicate are deined in Section 1.
Section 1 – Deinitions
Account(s) means Your TD Credit Card Account accessed using Your
TDCredit Card or TD Visa Cheque.
Account Holder means the Cardholder to whom the monthly Account
statement is issued and who is a resident of Canada. The Account Holder
may be referred herein as “You” or “Your”.
Administrator means the service provider arranged by the Insurer to
provide claims payment and administrative services under the Policy.
65
Insured Item mea
ns a new item of property (a pair or set being one item)
for use for which the full Purchase Price has been charged to the Account
of the Account Holder.
Manufacturer’s Warranty means an express written warranty issued by or
o
n behalf of the manufacturer of the Insured Item at the point of sale at the
time of purchase of an Insured Item. The Manufacturer’s Warranty must be
valid in Canada.
Purchase Price means the actual cost to the Account Holder of the
Insured Item, including any applicable sales tax.
Section 2 – What are the Insurance Beneits
(a) Purchase Security
The Purchase Security Plan automatically protects most Insured Items
purchased with the TD Credit Card for ninety (90) days from purchase for
all risk of direct physical loss or damage, except as herein provided,
anywhere in the world, in excess of other applicable insurance. If the item
is lost, stolen or damaged, it will be replaced or repaired, or the Account
Holder will be reimbursed for the Purchase Price. This protection is provided
at no additional cost.
(b) Extended Warranty Protection
(i) The Extended Warranty Protection Plan automatically provides extended
warranty coverage for Insured Items, such coverage to commence
immediately following the expiry of the applicable Manufacturer’s
Warranty for a period equal to the period of the Manufacturer’s Warranty
coverage or one year, whichever is the lesser, on most items purchased
with the TD Credit Card as long as there is a Manufacturer’s Warranty
valid in Canada (automatic coverage is limited to warranties ive years or
less.) Manufacturer’s Warranties greater than ive years are covered if
registered with the Administrator within the irst year after purchase of
the item.
(ii) To register an Insured Item with a warranty greater than 5 years for
Extended Warranty Protection, the Account Holder must contact the
Administrator and provide:
a copy of the sales receipt;
Credit Card record of charge or Credit Card statement;
serial number of the item, if available;
• original Manufacturer’s Warranty valid in Canada; and
description of the product.
T
his protection is provided at no additional cost.
66
Section 3 – Policy Limits
There is a maximum aggregate lifetime beneit per Account Holder of
$60,000 for all TD Credit Cards of the Account Holder. The Account Holder
will be entitled to receive no more than the full Purchase Price of the
protected Item as recorded on the Account receipt or Account statement.
Claims for items belonging to a pair or set will be paid for at the Purchase
Price of the pair or set provided the parts of the pair or set are unusable
individually and cannot be replaced individually. Subject to the exclusions,
terms and limits of liability as stated in this Certiicate, the Administrator, at
its sole option, may elect to:
Repair, rebuild or replace the item lost or damaged (whether wholly or in
part), upon notifying the Account Holder of its intention to do so within
45days following receipt of the required Loss Report; or
Pay cash for said item, not exceeding the full Purchase Price thereof paid
using the Account.
Section 4 – Exclusions
Any loss or damage of any aspect of any product, device, or equipment to
function properly as caused by any change in date will be excluded. This
exclusion applies to Purchase Security and to Extended Warranty
Protection.
Purchase Security
(a) Coverage is not extended to loss or damage to the following:
(i) cash or its equivalent, travellers cheques, tickets and any negotiable
instruments;
(ii) art objects, bullion, rare or precious coins;
(iii) perishables, animals or living plants;
(iv) jewellery and watches in baggage unless carried by hand and
under the personal supervision of the Account Holder or Account
Holder’s travelling companion previously known to the Account
Holder;
(v) automobiles, motorboats, aircrafts, drones, motorcycles, motor
scooters and other motorized vehicles, parts and accessories
thereof;
(vi) ancillary costs incurred in respect of an Insured Item and not
forming part of the Purchase Price;
(vii) parts and/or labour required as a result of mechanical breakdown;
(viii) used and pre-owned items including antiques and demos;
67
(ix) items consumed in use; and
(x) services.
(b) Loss or damage resulting from the following perils are excluded from
coverage:
(i) abuse or fraud;
(ii) lood or earthquake;
(iii) war, invasion, hostilities, rebellion, insurrection, terrorism,
coniscation by authorities, contraband or illegal activity;
(iv) normal wear and tear;
(v) mysterious disappearance (used herein to mean disappearance in
an unexplained manner marked by an absence of evidence of the
wrongful act of another);
(vi) radioactive contamination;
(vii) inherent product defects;
(viii) normal course of play;
(ix) willful acts or omissions; and
(x) indirect, incidental or consequential damages, including bodily
injury, property damage, economic loss, punitive or exemplary
damages and legal costs are not covered.
Extended Warranty Protection
In addition to any exclusions which may be set out in the Manufacturer’s
Warranty, this certiicate does not cover:
(i) wear and tear, gradual reduction in operating performance,
negligence, misuse and abuse;
(ii) automobiles, motor boats, aircraft, drones, motorcycles, motor
scooters and other motorized vehicles and parts and accessories
thereof;
(iii) willful acts or omissions and improper installation or alteration;
(iv) ancillary costs;
(v) used or pre-owned items including demos;
(vi) consequential damages, including bodily injury, property damages,
economic loss, punitive or exemplary damages and legal costs are
not covered; and
(vii) inherent product defects.
Section 5 – Claims
The Account Holder must furnish the Administrator with proof of loss. This
shall include a signed Loss Report.
(a) Initial Notiication
If You have incurred a loss covered under the Purchase Security or
Extended Warranty Protection Plans, You must give notice by contacting
the Administrator within 45 days from the date of loss or damage.
Call toll-free between 8:00 a.m. and 8:00 p.m. Eastern Time Monday to
Friday: 18663741129 or +14169774425.
The Account Holder will be asked to provide or, if writing, should provide:
name, address and telephone number
Account number used to purchase the Insured Item
description of the Insured Item and
date, place, amount and cause of the loss or damage.
(b) Written Proof
(i) Purchase Security
In the event of a claim covered under the Purchase Security Plan, a Loss
Report will be mailed by the Administrator to the Account Holder. Complete
in full and return within 90 days from the date of loss or damage.
The Loss Report shall include but may not be limited to:
copy of the Account charge receipt and/or Account statement
a copy of the store receipt
serial number of the Insured Item (where applicable) and
any other information reasonably required by the Administrator
such as a police or insurance claim report.
(ii) Extended Warranty Protection
You must report the claim information as detailed above prior to
proceeding with the repair or replacement. The Administrator will:
1. Authorize the repair, if appropriate; and
2. Ask the Account Holder to:
return the Insured Item to the manufacturer’s service dealer as
speciied on the Manufacturer’s Warranty;
have the authorized dealer contact the Insurer; and if repairable
pay for the repair and submit:
a copy of the Account charge receipt and/or Account statement;
68
6969
a copy of the paid repair invoice;
a copy of the store receipt;
serial number of the Insured Item; and
a copy of the Manufacturer’s Warranty.
In the e
vent that the damaged Insured Item is not r
epairable, submit all
applicable information to the Administrator as outlined above. The
Administrator may require the Account Holder, at the Account Holder’s
expense, to send the damaged Insured Item to an address designated by
the Administrator.
If the claim is made in respect of an Insured Item which is a gift, the claim
may be made by the Account Holder or the recipient of the gift subject to
compliance with the terms and conditions of the Certiicate.
Section 6 – Termination of Insurance
This coverage terminates on the earliest of the following:
a) when Your Account is closed;
b) when Your Account is 90 or more days past due but coverage is
automatically reinstated when the Account is returned to good
standing; and
c) when the Master Policy is cancelled except that the Insurer will remain
liable for the claim if the event giving rise to the claim occurred prior to
the effective termination date and the claim is otherwise valid.
Section 7 – General Conditions
Other Insurance. The Purchase Security coverage is in excess of the Account
Holder’s other applicable valid and collectible insurance or indemnity. The
Insurer will be liable only for the excess of the amount of the loss or
damage over the amount covered under other insurance or indemnity and
for the amount of any applicable deductible, only if all other insurance has
been exhausted and subject to the exclusions, terms and limits of liability
of the Master Policy. This coverage will not apply as contributing insurance
and this “non-contribution” shall control despite any “non-contribution”
provision in other insurance or indemnity policies or contracts.
Subrogation. Following the Insurer’s payment of an Account Holder’s claim
or loss or damage the Insurer shall be subrogated to the extent of the cost
of such payment, to all rights and remedies of the Account Holder against
any party in respect of such loss or damage, and shall be entitled at its
own expense to sue in the name of the Account Holder. The Account Holder
shall give the Insurer all such assistance as the Insurer may reasonably require
to secure its rights and remedies, including the execution of all documents
necessary to enable the Insurer to bring suit in the name of the Account Holder.
5 35826(0124)
50423394
Beneits Account Holder Only. This protection provided by the Purchase
Security and Extended Warranty Protection Plans shall inure to the beneit
of the Account Holder. No other person or entity shall have any right,
remedy or claim, legal or equitable, to the beneits.
Due Diligence. The Account Holder shall use due diligence and do all
things reasonable to avoid or diminish any loss of or damage to property
protected by the Master Policy. Where damage or loss is due to a malicious
act, burglary, robbery, theft or attempt thereat, or is suspected to be so
due, the Account Holder shall give immediate notice to the police or other
authorities having jurisdiction. The Insurer will require evidence of such
notice with the Loss Report prior to settlement of a claim.
False Claim. If an Account Holder makes any claim knowing it to be false
or fraudulent in any respect, such Account Holder shall no longer be
entitled to the beneits of this protection or to the payment of any claim
made under the Master Policy.
Legal Action Limitation Period. Every action or proceeding against the
Insurer for the recovery of insurance money payable under the contract is
absolutely barred unless commenced within the time set out in the
Insurance Act (for actions or proceedings governed by the laws of Alberta
or British Columbia), The Insurance Act (for actions or proceedings
governed by the laws of Manitoba), the Limitations Act, 2002 (for actions or
proceedings governed by the laws of Ontario), the Civil Code of Quebec
(for actions or proceedings governed by the laws of Quebec), or other
applicable legislation.
Master Policy. This certiicate is not a Policy of Insurance. In the event of
any conlict between this description of coverage and the Master Policy,
the terms and conditions of the Master Policy will govern. In no event does
possession of multiple certiicates or TD Credit Card Accounts entitle an
Insured Person to beneits in excess of those stated herein for any one
losssustained.
All trade-marks are the property of their respective owners.
* Trademark of Visa International Service Association
and used under license.
®
The TD logo and other trade-marks are the property of
The Toronto-Dominion Bank.