Student Refunding FAQ
What is a refund?
You may check your balance anytime by logging into your Ulink portal. Select the Student Services tab,
Tuition-Fees and “Account.” As financial aid is credited to your account, it is applied to all the charges
that exist on your account. If a credit balance remains after all charges are paid, you will be refunded the
amount of the credit. All refunds are made through the refund method selection you make with Nelnet
Student Choice Refunds. Once the refund has been sent to Nelnet, it will show up on your student
account as a charge to your account that creates a zero balance.
What is the difference between disbursement and refund?
A disbursement is the process in which your aid is released to the school to pay towards your
tuition and fees.
A refund is the process in which any remaining funds not used for your tuition and other
authorized expenses you owe are paid to you.
Refunds will be released to the refund method that you have selected through Nelnet (Direct
Deposit or Reloadable Debit Card).
How do I select a Refund Method?
Log in to the Student Portal via ULink
Click on the Student Services Tab > Tuition-Fees > Student Refunds
In Student Center click Nelnet icon labeled “Select Refund Method.” This will direct you to the
Nelnet site.
On your first visit, follow the prompts to Create an Account with Nelnet.
After creating an account, select “Manage Refunds” to Enroll in a Refund Method.
Fill in the necessary information. Your refund will then be sent using the option you selected.
What are my options for receiving a refund?
Direct Deposit to a bank account provided by the student (2-3 business days from processed
date)
Deposit to a reloadable debit card provided by the student (2-3 business days from processed
date)
What if I don’t make a refund selection choice?
Making a refund method selection ensures you will receive your refund without a delay. No refund
method selection will result in a paper check which be sent to the mailing address on file with the
University. The University must wait 21 days to void any uncashed check for re-issue. To avoid delay we
recommend Direct Deposit.
Can I change my Refund Method after it is set up?
Yes, you can change your Refund Method through your Ulink portal. After logging into Ulink > Student
Services > Tuition-Fees > Student Refunds.
I have a BankMobile Vibe account, can my refund go there?
The University of Louisville will cease its contractual agreement with BankMobile on March 1, 2019 to
provide University of Louisville students with refund options. If you have a BankMobile Vibe account, you
can still use it to receive your student refund, although you may have to pay service charges on that
account after March 2, 2019. Student Choice refunds handles a Vibe account as any other checking
account, all that is needed to set up and then send a Student Choice refund to a Vibe account is a
routing/transit number and an account number, available through BankMobile Customer service,
If you were set up as a direct deposit refund in BankMobile, you will have to re-enter that information
into the Student Choice portal to continue getting your refund deposited into your existing bank account.
If you were set up as a paper check refund in BankMobile, you will need to change to an ACH deposit into
a bank account you have access to, or obtain a reloadable debit card such as an American Express
Bluebird card (available at a minimum charge at Walmart) or any other reloadable debit card. The
Bluebird card does not have any monthly charges; some of the other reloadable cards do.
For more information about BankMobile, call their customer care phone line at 1-877-327-9515, or go to
the following website:
https://www.refundselection.com/refundselection/#/welcome/continue
If you have questions for University of Louisville, please contact the University of Louisville Bursar’s Office
at 502-852-6503 or bursar@louisville.edu
Will I be notified a refund is being processed?
Yes, Nelnet will send you an email notification that a refund is in process. You can always view the status
online or sign up to receive text messages sent directly to your cell phone with convenient Mobile
Alerts. Click the mobile alert icon on your Nelnet dashboard and enter your 10-digit phone number to
enroll.
Where is my refund?
You may check your balance anytime by logging into your Ulink, select the Student Services tab and visit
the Tuition-Fees section, “Account.” As financial aid is credited to your account, it is applied to all the
charges that exist on your account. If a credit balance remains after all charges are paid, you will be
refunded the amount of the credit. All refunds are made through the refund method selection you made
with Nelnet. Once the refund has been sent to Nelnet, it will show up on your student account as a
charge to your account that creates a zero balance.
What if I have additional questions?
For additional questions or assistance, please contact the University of Louisville Bursar’s Office at 502-
852-6503 or bur[email protected]
