SmartPlus App User Guide
AKUVOX SMART INTERCOM www.akuvox.com
About This Manual
Akuvox SmartPlus is a mobile App that can work with SmartPlus Cloud
Service and smart intercom products. With the App, you can see and talk to
visitors, open doors, monitor and issue virtual keys from your smartphones,
making the door access management simpler and more convenient.
SmartPlus App User Guide
AKUVOX SMART INTERCOM www.akuvox.com
Introduction of Icons and Symbols
Warning:
Always abide by this information in order to prevent the person from injury.
Note:
Informative information and advice for the efficient use of the device.
Caution:
Always abide by this information in order to prevent damage to the device.
SmartPlus App User Guide
AKUVOX SMART INTERCOM www.akuvox.com
Table of Contents
1. Get Started ...................................................................................................1
1.1. Before you use ................................................................................................. 1
1.2. Logging in .........................................................................................................1
2. Features .......................................................................................................5
2.1. Door access ......................................................................................................5
2.1.1. Remote opening ............................................................................................5
2.1.2. Opening the door while on a call .................................................................5
2.1.3. Opening the door on the monitoring page .................................................. 6
2.1.4. Unlock the door with Temp Keys ................................................................. 7
2.1.5. Unlock the door with face ID ........................................................................9
2.1.6. Unlock the door with NFC ...........................................................................10
2.1.7. Unlock the door with Bluetooth ...............................................................12
2.1.8. Unlock the door with PIN code in a multi-tenant building ....................... 13
2.2. Calling ...........................................................................................................14
2.2.1. Make outgoing calls ................................................................................... 14
2.2.2. Landline, contact and call preference ....................................................... 17
2.3. Security ..........................................................................................................22
2.3.1. Monitor ........................................................................................................ 22
2.3.2. Alarm and SOS warnings ............................................................................23
2.3.3. Motion alert .................................................................................................24
2.4. Messages and Notifications ........................................................................ 25
2.4.1. See messages you've received .................................................................. 25
2.4.2. Receive popup offline notifications ......................................................... 26
2.4.3. Not to receive notifications .......................................................................27
2.5. Logs and Histories .........................................................................................28
2.5.1. Check door access histories ................................................................. 28
2.5.2. Set up, export and upload log .................................................................... 29
2.6. Advanced settings .....................................................................................30
2.6.1. Check your video communication qualities ..............................................30
2.6.2. Clear cache to improve App performance .................................................32
3. Account Settings ......................................................................................33
3.1. View and change account information .........................................................33
3.1.1. Check your account information ............................................................... 33
3.1.2. Change your username .............................................................................. 33
3.1.3. Change a weak or compromised password ..............................................34
3.1.4. Forgot password ........................................................................................35
3.2. Create an account for a family member .......................................................36
4. Support ......................................................................................................38
4.1. Update ........................................................................................................... 38
4.2. Get help ................................................................................................. 38
SmartPlus App User Guide
AKUVOX SMART INTERCOM www.akuvox.com
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1.Get Started
1.1. Before you use
To make login and setup as smooth as possible, have the following items
available:
An internet connection through a Wi-Fi network or cellular data service
through a carrier.
SmartPlus App. You can download and install this App on Google Play Store
or App Store.
Your SmartPlus account.
To obtain an account, you need to provide an Email address and/or a phone
number (if you'd like to login or reset your password via SMS) to your service
provider. You then will receive an Email from Akuvox with your username,
password and a QR code for login. Or you can enter your phone number and
login with a verification code sent via SMS.
1.2. Logging in
With the account, you can sign in the SmartPlus App and access services such
as receiving calls, opening doors, monitoring, checking door logs and histories,
issuing virtual keys and more, with your phone.
To sign in the App, do one of the following:
Login with username
Choose your area in the lower-right corner
Enter your username and password, and tap Login.
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Login with QR code
Use your PC or other devices to open the welcome Email sent from
Akuvox, and you will see a QR code.
If you open the Email with your phone, save the code to the photo album.
Open SmartPlus, tap the scan icon in the upper left corner, and the QR
code scanner will be opened.
Center the QR code in camera view and you can log into the App
automatically. Or you can choose the Code picture from your album to log
into.
If you forget the password, see 3.1.4 Forgot Password.
Note
For multi-tenant building users, there will be a PIN setting page showing up. You can
set a PIN for door access, or tap Skip to set up PIN later or whenever you need.
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2.Features
2.1. Door access
There are various access control options such as NFC, Bluetooth, PIN code,
temp Keys, face recognition and remote open door. You can choose any of
them based on your habits and preferences.
2.1.1.Remote opening
You can open the door directly for your visitors just by tapping the specified
softkey.
Tap Home.
Choose the device, and tap Open Door.
Select the relay (the door) in the list.
2.1.2. Opening the door while on a call
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You can make or receive a call. During a call, you can open the door for visitors,
mute the microphone and hang up the call.
To open the door when answering a call, do as the following:
Tap Open Door on the talking page.
Select the relay from the list.
What else you can do on the talking page:
Tap Mute to silence your microphone while on the call.
Tap Hang Up to end the call.
2.1.3.Opening the door on the monitoring page
You can watch the live video to know who is standing in front of your door, and
then decide whether to open the door or not.
To open the door, do as the following:
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Tap Home, and choose the device.
Tap Monitor.
To let the person enter your home, tap Open Door and select the relay.
What else you can do on the monitoring page:
Tap Cancel to exit the current video watching a page,
Tap Capture to make a screenshot,
Tap Call to make a call with the visitor.
2.1.4.Unlock the door with Temp Keys
A Temp Key can be a QR code or an 8 bits PIN. You can customize its validity
period and the times for use, and the key will be valid immediately you create it.
You can issue temp keys for your visitors, housekeepers, dogwalkers and so
on.
2.1.4.1. Create a Temp Key
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To issue a Temp Key, do one of the following:
In Home page
Tap the icon of the QR code in the upper right corner.
Tap add icon .
Enter the key user's name. Depending on the Repeat Mode you choose,
you may be asked to set up valid Counts and/or Time for the key.
Tap Submit.
In Me page
Tap Me in the bottom tap bar.
Go to Authorization > Temp Keys, and tap add icon in the upper right
corner.
Enter the key user's name. Depending on the Repeat Mode you choose,
you may be asked to set up valid Counts and/or Time for the key.
Tap Submit.
You can see the key on the Temp Keys page at any time.
2.1.4.2. Share a Key with the visitor
After creating a new key, you can share it with the designated user.
Tap the QR code icon on the Home page or go to Me > Authorization >
Temp Keys.
Tap the key you created for the user, then tap Share Key.
Share the key to a contact in your messages, email or WhatsApp.
You can repeat the above steps for each visitor you want to share a key with.
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2.1.4.3. Use a key for entering
All visitors with shared temp keys can enter the gate directly. You will get a
push notification on your phone when they come into your house.
See the following to learn how to use the keys:
A QR code key. Tap Temp Key on doorphone's screen, and place the QR
code in front of its camera. When the camera reads the code, the door will
open automatically.
A PIN code key. Tap on the PIN on doorphone's screen, enter the code, and
the door will open automatically.
2.1.5.Unlock the door with face ID
Using the facial recognition feature helps you to open the door fast and safely.
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2.1.5.1. Set up face ID
Go to Me > Authorization > Face Regnition.
Tap Get Started or Choose a photo from Album, then follow onscreen
instructions.
2.1.5.2. Use face ID to open door
After you set up your face ID, you can use it for door access.
Tap doorphone to wake it
Make sure your face is centered in the camera view, glance at the camera,
then the door will be open automatically.
2.1.6.Unlock the door with NFC
It is convenient when using a phone with NFC feature to open the door. You
just need to put your phone onto the doorphone's card reader, then the door
will open for you.
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Note
This method does NOT work on iPhones and Android phones without the NFC
feature.
2.1.6.1. Enable NFC to unlock
Go to Me > Authorization, and turn on NFC unlock. This function will be
activated immediately.
2.1.6.2. Use NFC to open door
Ensure NFC is turned on, both on your Android phone and SmartPlus App,
before using this feature.
Wake your phone.
Place the NFC detection areas of your phone and the doorphone close
together for a few seconds. Then the door will open automatically.
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2.1.7.Unlock the door with Bluetooth
Alternatively, you can use a Bluetooth connection to open the door without
touching it.
2.1.7.1. Enable Bluetooth Unlock
Go to Me > Authorization, enable Bluetooth Unlock, and follow onscreen
instructions.
Select a Bluetooth Unlock Mode between Shake and Hands free.
If you are an Android user and select Hands free mode, follow onscreen
instructions to complete Permission Settings.
2.1.7.2. Use Bluetooth for contactless door access
Ensure Bluetooth is turned on, both on your phone and SmartPlus App, before
using this feature.
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Shake mode. Place your phone near the door unit, shake your phone a few
times, and the door will open automatically.
Hands free mode. Your phone must be within about 3.3 feet (1 meter) of the
door unit, and the door will open automatically.
Note
Only X912 door phone supports Hands free unlocking mode.
Only X916, X915, R29 and E16C support shaking phones to unlock doors.
2.1.8.Unlock the door with PIN code in a multi-tenant
building
You can enter a private PIN code for door access.
Note
This function is ONLY for multi-tenant project users.
2.1.8.1. Set or change the PIN code
If you didn't set up a PIN code when your first login, or you want to change the
code for better security, go to Me > Authorization > PIN.
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2.1.8.2. Unlock the door with PIN code
After you set a PIN code, you just need to enter the code on the keypad
(depending on the door units model, the keypad could be a softpad or a
physical one) to make the door open.
2.2. Calling
Note
When you sign in the App with an official account that does NOT enable the calling
feature, you can not receive any calls or make calls by Tapping softkey Call on the
Home page. Accordingly, there are no Call Histories on the Activities page.
2.2.1.Make outgoing calls
To start a call, Tap Call on the home page, on the monitoring page, or choose a
family member.
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2.2.1.1. Call a device
Tap Home.
Choose a device you want to call.
Tap Call to start a call.
You can also preview the monitoring video and make a call.
Tap Home.
Choose a device
Tap Monitor to preview the monitoring video, and Tap Call if you'd like to
make a conversation with the visitor.
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2.2.2.Landline, contact and call preference
You can answer or decline a call on the App, or you can forward a call to
landline number(s).
2.2.2.1. Call forwarded to phone
To set up call forwarding, do as the following:
Go to Me > Call Settings.
Tap Landline, select the country/region the phone number(s) forwarded.
Enter the number(s) in your preferred order.
Note
A home master can add 3 forwarded landline numbers while the added members only 1
number.
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2.2.2.2. Set up call-answered order
Note
Only the home master who owns the main account can set up call preference. Calls
will only be forwarded to the phone number(s) added by the main account.
If you are a single-tenant user, you can choose a calling preference type
between group call and sequence call.
Go to Me > Call settings.
Tap Contact Preference.
Choose a call type and follow the onscreen instructions.
Group Call. All indoor monitors will receive the call. At the same time,
family members will receive it in their Apps.
Sequence Call. The devices, family members and landline numbers in the
same family will be called based on the preset order.
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If you are a multi-tenant project user, you can choose among 3
options: SmartPlus, Phone, and SmartPlus with Phone as backup.
Go to Me > Call settings.
Tap Contact Preference.
Choose a call type.
SmartPlus. SmartPlus and indoor monitor(s) will be called.
Phone. Phone and indoor monitor(s) will be called.
SmartPlus with Phone as backup. SmartPlus and indoor monitor(s) will
be called first, then the forwarded phone number if the call was not
answered.
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2.2.2.3. Set SmartPlus as a contact
You can set SmartPlus as a contact, in case calls from doorphones are marked
as harassing ones. By doing so, you would not miss the calls.
Go to Me > Call settings.
Tap Set SmartPlus as a contact, and you can find Doorphone Call Number in
your phone's contact list.
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2.2.2.4. Not to receive calls
The app can silence all calls when you do not want to be disturbed.
Go to Me > Notification Settings.
Turn on Do Not Disturb.
Set up Time Schedule.
Call histories will still be recorded when enabling Do Not Disturb.
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2.3. Security
2.3.1.Monitor
You can check the monitor video to see who's the visitor or what's happening
at your front door.
Tap Home.
Select the device and Tap Monitor. The monitoring video will be shown for
30 seconds.
What you can do on the monitoring page:
Tap Cancel to exit the current video watching page
。
Tap Capture to make a screenshot.
Tap Call to make a call with the visitor.
Tap Open to unlock the door.
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2.3.2.Alarm and SOS warnings
Alarm and SOS warnings triggered by indoor monitors can be received on the
App. You can go to Me > Arming Alarm Logs to see and deal with warnings, or
tap Deal on the popup notifications.
Note
When a red dot appears in the Arming Alarm Logs bar, it means there are new
warning messages to be dealt with.
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2.3.3.Motion alert
Motion alert will be sent to you whenever an alert is triggered by a suspicious
motion event.
Before you can receive and see such notifications, you need to:
Enable Motion function in the web portal.
Go to Me > Notification settings, and turn on motion alert.
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2.4. Messages and Notifications
2.4.1.See messages you've received
2.4.1.1. See messages sent from Cloud and devices for
managing the use
To see messages sent from the Cloud and devices for managing the use, do
the following:
Tap Home.
Tap the Message icon in the upper right corner.
If there is a red dot appearing, it means that you have new or unread messages.
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Note
The home master who operates the main account can delete messages by Tapping
the Deleting icon in the upper right corner, while the sub-accounts can not do so.
2.4.1.2. See package room messages
To see package room messages, go to Home > Message icon in the upper
right corner.
Note
Only for communities subscribing to premium feature plans.
Only R29 doorphone supports for pushing package room massages. And the old
version App can not receive such messages.
2.4.1.3. See Temp key used messages
The user who creates a Temp key will receive a message about the key being
used. For example, if the PIN key is created by your account, you will receive a
message on the App login with your account when it is being used.
To view Temp key used messages, go to Home > Message icon in the
upper right corner.
Note
App with Cloud 6.1 or later supports for pushing this kind of message.
2.4.2. Receive popup offline notifications
When the App is running in the background, the following types of messages
will be pushed as pop-up notifications that appear on your desktop:
Messages sent from Cloud and property managers
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Temp key used messages
Package room massages
Motion alert
Alarm
SOS
2.4.3.Not to receive notifications
You will not receive notifications (except Alarm warnings) if you enable Do Not
Disturb function.
Go to Me > Notification Settings.
Turn on Do Not Disturb.
Set up Time Schedule.
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To see messages and notifications received when Do Not Disturb is on, go to
Home > Messages icon .
2.5. Logs and Histories
All devices' logs are available, such as door logs, call history, capture logs and
motion logs. You can also set up log level and upload it to the Cloud.
2.5.1.Check door access histories
All the calling, opening and monitoring-related histories are recorded. Via
these logs, you can know which device at what time do what. Tap Activities in
the bottom Tap bar to see any of the following:
Door logs: All the calling and door opening histories.
Call history: All the outgoing/incoming/missed calls.
Capture log: All snapshots you made of live videos.
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Motion logs: All the detected suspicious motions triggered by door units.
2.5.2. Set up, export and upload log
The log has 7 levels. The level is 3 by default. The higher the level is, the more
detailed the log content is. You can export and send detailed logs to Akuvox
technical engineers to analyze problems if the device malfunctions.
Go to Me >Advanced Settings >Export Log.
Select a level and Tap Save. You can ask our technical engineer for detailed
information on each level.
If you want to upload the current log to the cloud, tap Upload.
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2.6. Advanced settings
2.6.1.Check your video communication qualities
You can use Video Quality Diagnosis to check real-time video quality. It can be
applied to video calls, live monitoring videos and preview pages.
Go to Me > Advanced Settings, and turn on Video Quality Diagnosis, then you
can see below information shown in the upper left corner of the screen:
fps: frames per second. If the value is low, it'll give a slow-motion or
motion-blur effect to your video.
bps: bits per second. The higher the bps rate is, the faster
the download or upload time will be.
packet loss rate: The lower the rate is, the better the network will be.
rtt: round-trip time. It’s the total time taken by a data packet as it travels
from its source to the destination and back.
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3. Account Settings
3.1. View and change account information
You can check your account information, including your SIP account,
username, apartment number, Email and mobile number. For better security,
you can make a change on username and login password.
3.1.1.Check your account information
Tap Me on the bottom Tap bar.
Tap [your name], and you can see the details.
3.1.2.Change your username
Go to Me > [your name].
Tap Username, and type in a new name in the box.
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Tap Confirm to validate the change.
3.1.3.Change a weak or compromised password
You can change a compromised or weak (for example, it is easily guessed or
has been used for a long time) login password, just do the followings:
Go to Me > [your name].
Tap Password.
Create a new password. When doing so, you are asked to enter your old
password.
Tap Submit to validate the change.
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3.1.4.Forgot password
If you forget your login password, tap Forgot Password on the login page. You
can reset your password using Email or message:
Email. Enter your email address, and you will receive an Email containing a
link that will redirect you to the reset page.
SMS.
Tap Try to reset via SMS.
Enter your mobile number and Tap Obtain Code.
Enter the verification code you received. Tap Next and follow the
onscreen instructions.
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3.2. Create an account for a family member
When you add family members and create accounts for them, they can login
the SmartPlus App and use Akuvox Cloud services. You can also call them
using the App.
Go to Me > Family Members.
Tap Add New Family Member.
Enter username and Email address. Mobile numbers and landlines are
optional.
Tap Submit.
After you add a family member successfully, this member will receive an Email
containing his/her username and password.
You can see or remove added members on Family members page at any time.
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4.Support
4.1. Update
You can go to Me > About to see the current software version. Tap Check for
Updates, it will turn to App Store or Google Play automatically, then you can
check whether it is the latest one.
Your settings and data will remain unchanged when you update the App to the
latest version.
4.2. Get help
If you need help, go to Me> Help & Feedback. You can do any of the followings:
Watch video tutorials
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5.FAQ
(1) Can't call out on the App?
Check your network is working.
Update the App to the latest version.
Check your account is activated and make sure you've paid the renewal
fee. If not, please contact your service provider.
If the above doesn't work, please go to Me >Advanced>Export Log, and send
the log to Akuvox technical engineers.
(2) Can't see pictures when calling or monitoring?
Only audio calls are supported between Apps.
Update the App to the latest version.
Check your account is activated and make sure you've paid the renewal
fee. If not, please contact your service provider.
Check door units cameras are working.
If the above doesn't work, please go to Me >Advanced>Export Log, and send
the log to Akuvox technical engineers.
(3) Can't log in due to password forgotten?
Go to the login page > Forgot Password. You can reset your password using
Email or message:
Email. Enter your email address, and you will receive an Email with a new
password.
SMS. Tap Try to reset via SMS
Enter your mobile number and Tap Obtain Code.
Enter the verification code you received. tap Next and follow the onscreen
instructions.
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(4) How to obtain an account?
Provide your Email address and/or a phone number (if you'd like to login or
reset your password via SMS) to your service provider. You then will receive an
Email from Akuvox with your username, password, and a QR code for login.Or
you can enter your phone number and login with a verification code sent via
SMS.
If you want to create sub-accounts for your family members, go to Me > Family
Members.
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6. Contact Us
For more information about the product, please visit us at www.akuvox.com or
feel free to contact us by
Sales email: [email protected]
Technical support email: [email protected]
Telephone: +86-592-2133061 ext.7694/8162
We highly appreciate your feedback about our products.
